Originally Posted by
MrCA
I am booked thru Qantas in first from FRA to AKL first leg on 777and all legs are on EK. 3 Days before departure equipment has been downgraded to two cabin. I have all plans in place and cannot change day or time in order to move to equipment with first class. What compensation can I demand and do I complain to Qantas or Emirates? Many thanks for suggestions.
My understanding is that according to EU Regulation 261, you are entitled to a refund of 75% of the ticket price. Not sure whether the downgraded leg or the entire ticket.
http://en.wikipedia.org/wiki/Regulation_261/2004