Jan 2, 2017, 1:50 am
Last edit by: Saltire74
Please post your 2017 Operational Upgrade Experiences in this thread.
Around the middle of 2016, Emirates modified their Operational Upgrade Policy favouring type of ticket over status holders, giving non status passengers on Flex and Flex Plus tickets an advantage over (for example) Silver members on a Saver ticket. During the latter half of 2016, less Op Ups were reported but we would still like to hear when they happen.
Link to the 2015/2016 thread: Please Post Your Operational Upgrade Experiences - 2015/2016
Please use the following format for ease of reading and of course, discussion is still welcome.
Example:
Upgrade given: Y - J
Upgrade location: Gate
Route: BKK-DXB
Flight number: EK385
Type of ticket: Saver
Date of travel: 040115
Tier status: Gold
Tier miles to date: 18,000
Skywards miles balance: 80,000
Number of pax on the same PNR (Including OP): 1
Number of pax upgraded: 1
Safe & Happy Travels and May The Upgrade Gods Look Upon You.
Saltire74
Around the middle of 2016, Emirates modified their Operational Upgrade Policy favouring type of ticket over status holders, giving non status passengers on Flex and Flex Plus tickets an advantage over (for example) Silver members on a Saver ticket. During the latter half of 2016, less Op Ups were reported but we would still like to hear when they happen.
Link to the 2015/2016 thread: Please Post Your Operational Upgrade Experiences - 2015/2016
Please use the following format for ease of reading and of course, discussion is still welcome.
Example:
Upgrade given: Y - J
Upgrade location: Gate
Route: BKK-DXB
Flight number: EK385
Type of ticket: Saver
Date of travel: 040115
Tier status: Gold
Tier miles to date: 18,000
Skywards miles balance: 80,000
Number of pax on the same PNR (Including OP): 1
Number of pax upgraded: 1
Safe & Happy Travels and May The Upgrade Gods Look Upon You.
Saltire74
Your Operational Upgrades Experience 2017 - Please Post Here
Aug 4, 2017 | 5:23 am
#121
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 19,813
Just plain wrong. EK do not outsource load control or despatch in many countries with it either being done by appointed country staff, or DNATA control. Some yes, usually no. If usually no, load despatch controlled by reference to SOP. See above.
Re the other stuff - if you were staff with EK, or speaking with any authority you'd know the rest of your post was just not right.
Am not being a "Know All Nelly" but please stop posting authoritative stuff which is just not correct. I have been away from the FT board for some time and I am scratching my eyes out at some of this stuff.
Re the other stuff - if you were staff with EK, or speaking with any authority you'd know the rest of your post was just not right.
Am not being a "Know All Nelly" but please stop posting authoritative stuff which is just not correct. I have been away from the FT board for some time and I am scratching my eyes out at some of this stuff.
With all due respect, you are groping in the dark. But whatever. My focus is on providing the forum with accurate information, not having a pissing contest about conjecture. Your comment re "I only mention it because I know staff at various groups in EK and they have literally no idea how things work in different areas of the group" demonstrates your sources are, at best, unreliable.
That is an interesting shot.... but it doesn't disprove that upgrade is done by fare bucket over everything else, unless I am misreading the screen...?
Regardless... I hope EK have resolved this in this manner as Plats should be first in queue for upgrades. The whole notion of a top-tier (IO excluded but that's a different economic driver) being trumped because someone is on a more expensive ticket defeats object of frequent flyer schemes...
I will do some more digging.
Regardless... I hope EK have resolved this in this manner as Plats should be first in queue for upgrades. The whole notion of a top-tier (IO excluded but that's a different economic driver) being trumped because someone is on a more expensive ticket defeats object of frequent flyer schemes...
I will do some more digging.
Aug 5, 2017 | 3:34 am
#122
Join Date: Aug 2013
Location: DXB
Programs: EK, CX, AA, DL, UA, MAR, HGP, Amex
Posts: 1,211
Glad EK have finally smartened up on this issue.
What's the policy on two pax on a plat's PNR? They group together?
What's the policy on two pax on a plat's PNR? They group together?
Aug 5, 2017 | 4:41 am
#123
Join Date: Nov 2013
Posts: 5,482
In reality if there are extenuating circumstances (e.g. family) this is where the ground staff will advise the controller as to what is appropriate from a customer service POV.
Aug 5, 2017 | 5:32 am
#124
Join Date: Sep 2015
Location: Hong Kong
Programs: WY SL, EK Gold, CX MPO
Posts: 185
Damn, that's why you should never question eternaltransit !
Those screenshots have got me very curious. Does the $ signify revenue tickets? What about the *? And what does GE3, GJ3, FJ3 stand for?
Those screenshots have got me very curious. Does the $ signify revenue tickets? What about the *? And what does GE3, GJ3, FJ3 stand for?
Aug 5, 2017 | 7:01 am
#125
Join Date: Nov 2013
Posts: 5,482
The GE3 etc., after the seat indicates they are part of a group booking - that is the group identifier.
Aug 5, 2017 | 9:08 am
#126
Join Date: Aug 2013
Location: DXB
Programs: EK, CX, AA, DL, UA, MAR, HGP, Amex
Posts: 1,211
Have a flight to the US coming up. All booked in J, and Y is showing zeros already, so that bodes well for an op up.... except for the dreaded (for op ups at least) child on my wife's PNR...
Aug 5, 2017 | 9:30 am
#127
Join Date: Nov 2013
Posts: 5,482
EDIT: apparently it will depend on the circumstances of the flight - if they need say, 3 pax, they might (might!) give it to all 3 on the Plat pax's PNR. If they only need 1 and that's you, you will probably be invited to use miles to upgrade the rest of your party.
Space permitting of course - the upgrade list is not set in stone like say, US carriers.
Last edited by eternaltransit; Aug 5, 2017 at 9:52 am
Aug 5, 2017 | 10:07 am
#128
Join Date: Aug 2013
Location: DXB
Programs: EK, CX, AA, DL, UA, MAR, HGP, Amex
Posts: 1,211
I've had this happen a couple of times, and I much prefer that option than being skipped altogether. It takes a slightly more switched on and service minded ground crew.
Aug 9, 2017 | 1:45 am
#129
Join Date: Jul 2017
Location: CPT / DXB
Programs: EK Plat, Voyager Life, BA Gold
Posts: 3
Upgrade given: J-F
Upgrade location: Gate
Route: DXB-CPT
Flight number: EK772
Type of ticket: Flex
Date of travel: 09 Aug 17
Tier status: Plat
Tier miles to date: 150k
Skywards miles balance: 500k
Number of pax on the same PNR (Including OP): 1
Number of pax upgraded: 1
Very welcome considering the barefoot, inebriated neanderthal currently holding court in J.
Upgrade location: Gate
Route: DXB-CPT
Flight number: EK772
Type of ticket: Flex
Date of travel: 09 Aug 17
Tier status: Plat
Tier miles to date: 150k
Skywards miles balance: 500k
Number of pax on the same PNR (Including OP): 1
Number of pax upgraded: 1
Very welcome considering the barefoot, inebriated neanderthal currently holding court in J.
Aug 9, 2017 | 5:52 am
#130
Join Date: Apr 2015
Location: London
Programs: QF Plat, NZ, EK, EY, SQ & UA
Posts: 360
I also have the same aim, to provide the forum with accurate information - and I sympathise you may not want to take me on my word.
Thus, I've attached a heavily redacted screenshot of the MACS screen in question from a recent flight from an outstation.
As you can see, eligible pax lists are generated centrally by DXB and sent to a station. First a Platinum on a Saver ticket comes first, then Flex by status order. You can see further fare class is a determining factor in a tie.
The load controller will follow that list, absent any specific direction from DXB.
To clarify my earlier posts, you are correct that formally, the ASM or ASOs don't have operational control over loads - they are overseen by DXB. However, in practice, there is a lot of leeway for controllers to listen to ASMs or duty ASOs, e.g. blackballing pax for bad behaviour (or doing an emergency move).
With regards to the manuals - EK segregates information quite well. For instance cabin crew can't access the ground operations manuals, and ground staff can't read the latest Safe Talk.
Similarly you see it in such things like cabin crew only being able to see other cabin crew rosters, and flight crew only being able to see other flight crew rosters (yes, I know that there are ways around it): another one is load information - cabin crew can now only see things 3 days in advance, but ground staff can access specific booking information.
That is why I wouldn't trust non-ground dispatch staff when talking about procedure like this unless they have direct experience.
I hope the screenshot is sufficient proof to show the new system and to back up my posts - I certainly don't spend my time making things up or passing off conjecture as fact. "Groping in the dark" is a waste of time as I'm sure you'll agree - it doesn't help anyone.
Thus, I've attached a heavily redacted screenshot of the MACS screen in question from a recent flight from an outstation.
As you can see, eligible pax lists are generated centrally by DXB and sent to a station. First a Platinum on a Saver ticket comes first, then Flex by status order. You can see further fare class is a determining factor in a tie.
The load controller will follow that list, absent any specific direction from DXB.
To clarify my earlier posts, you are correct that formally, the ASM or ASOs don't have operational control over loads - they are overseen by DXB. However, in practice, there is a lot of leeway for controllers to listen to ASMs or duty ASOs, e.g. blackballing pax for bad behaviour (or doing an emergency move).
With regards to the manuals - EK segregates information quite well. For instance cabin crew can't access the ground operations manuals, and ground staff can't read the latest Safe Talk.
Similarly you see it in such things like cabin crew only being able to see other cabin crew rosters, and flight crew only being able to see other flight crew rosters (yes, I know that there are ways around it): another one is load information - cabin crew can now only see things 3 days in advance, but ground staff can access specific booking information.
That is why I wouldn't trust non-ground dispatch staff when talking about procedure like this unless they have direct experience.
I hope the screenshot is sufficient proof to show the new system and to back up my posts - I certainly don't spend my time making things up or passing off conjecture as fact. "Groping in the dark" is a waste of time as I'm sure you'll agree - it doesn't help anyone.
Aug 9, 2017 | 6:27 am
#132
Join Date: Aug 2012
Location: MAN DXB ✈️
Programs: Skywards Gold
Posts: 6,932
Aug 9, 2017 | 6:45 am
#134
Join Date: Oct 2015
Location: Economy, mostly :(
Programs: Skywards Gold
Posts: 7,791
Update: no status info on the load info crew can access at T-72h
Last edited by skywardhunter; Aug 9, 2017 at 7:15 am