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A question on Emirates fare rule

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Old Apr 20, 2012 | 6:27 pm
  #1  
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A question on Emirates fare rule

A friend of mine has booked a round trip ticket from BKK to NCL which allows free changes within its valid period. There is a clause in the fare rule like this

Originally Posted by The fare rules
MAXIMUM STAY
TRAVEL FROM TURNAROUND MUST COMMENCE NO LATER THAN 12 MONTHS AFTER DEPARTURE FROM FARE ORIGIN.
His departure from BKK was on 24 June 2011. He wants to take the return flight from NCL on 24 June 2012 and add a stopover in DXB for three days before flying back to BKK. However, the EK agents on phone insisted that he must have arrived at BKK by 24 June 2012 because the validity of the ticket is just 12 months. Who is correct? I believe my friend is correct because the validity of the ticket should follow the fare rules.

For one thing, my friend does not want to leave a day earlier because of some family issues. That's why there is no room to compromise. Also, the fare rules allow adding stopover for a certain fee (which he will pay for sure).

Thanks for all advice. In addition, I would like to know if arguing with their headquarters in Dubai helps. Any experience?
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Old Apr 20, 2012 | 9:44 pm
  #2  
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The way I interpret the rules are as follows. Ticket is not valid after 24 June 2012, so in my view, you should be able to commence travel on 24 June ex NCL and go straight thru to BKK.

A 3-day stop over would only be permitted if you did this within the 12-month window.

While your friend may say there is no compromise on his/her part, don't be surprised if EK also say the same. And re your point about arguing with headquarters, knock yourself out... (I don't think it is going to help...)

The last thing you would want is for your friend to get to the airport and discover that the ticket is no longer valid. Best advice is to travel within the 12-month window.
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Old Apr 20, 2012 | 10:08 pm
  #3  
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If he departed UK on 24 June, iirc, the latest date of departure from last stopover point must be within 1 year

What I cannot remember for certain is whether latest departure from last stopover point would have to be the 23rd of June or the 24th of June

either way, I cannot see him being permitted to stopover for 3 days in Dubai since , whether the last date is 23rd or 24th, the 1 year validity would limit this stopover
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Old Apr 20, 2012 | 10:41 pm
  #4  
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I am just curious about the words used.

Should the commencement of the "travel from turnaround" be the expected departure time of the flight from the destination, regardless of the possible stopovers or layovers afterwards?
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Old Apr 20, 2012 | 10:47 pm
  #5  
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Originally Posted by samwkchan
I am just curious about the words used.

Should the commencement of the "travel from turnaround" be the expected departure time of the flight from the destination, regardless of the possible stopovers or layovers afterwards?
I think you're complicating things, as the way I would interpret is that the ticket has 12-months validity. That means, your friends ticket is not valid after 24 June 2012. He would need to commence travel ex NCL on 24th June. If he wanted to stop-over in DXB as you mentioned, then my thoughts are that he would need to do this within the 12-month window. I could be wrong.
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Old Apr 20, 2012 | 11:18 pm
  #6  
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Looking at the fares on BKK-NCL-BKK on EF, the economy fares all seem to state

Code:
   TRAVEL FROM LAST INTERNATIONAL STOPOVER MUST COMMENCE
   NO LATER THAN 12 MONTHS AFTER DEPARTURE FROM FARE
   ORIGIN.
I have never seen turnaround point mentioned in max stay where stopovers are permitted

There are very few tickets which allow > 12 months validity and none of the normal public fares I have seen of EK have allowed it

I suggest that the friend may be interpreting the rules in a manner that appeals to him rather than stating the rules as published

Dave
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Old Apr 21, 2012 | 12:31 am
  #7  
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Originally Posted by Dave Noble
Looking at the fares on BKK-NCL-BKK on EF, the economy fares all seem to state

Code:
   TRAVEL FROM LAST INTERNATIONAL STOPOVER MUST COMMENCE
   NO LATER THAN 12 MONTHS AFTER DEPARTURE FROM FARE
   ORIGIN.
I have never seen turnaround point mentioned in max stay where stopovers are permitted

There are very few tickets which allow > 12 months validity and none of the normal public fares I have seen of EK have allowed it

I suggest that the friend may be interpreting the rules in a manner that appeals to him rather than stating the rules as published

Dave
Actually his ticket is a student fare ticket. Does it matter?
The quoted clause is in exact wording in the fare rules, so there should be no self-interpretation problem.
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Old Apr 21, 2012 | 12:35 am
  #8  
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Originally Posted by samwkchan
Actually his ticket is a student fare ticket. Does it matter?
The quoted clause is in exact wording in the fare rules, so there should be no self-interpretation problem.
What is the exact fare basis?

On the EK eticket pdf, at the bottom is a Fare calculations section which has contents such as

9.41 EK SIN 2105.91FRTSG4 NUC3594.94END END ROE1.28

What is the content of that line? That will give the fare basis which may be checkable online to see what online tools report

Also on the eticket, for the sectors from NCL back to BKK, there is a column which states "COUPON VALIDITY" and has a date associated with each sector. What are the dates of validity for the remaining sectors

If he doesn't want to leave NCL earlier that should be ok but I doubt that the stopover will be permitted

Was the ticket purchased directly from Emirates?

Last edited by Dave Noble; Apr 21, 2012 at 12:40 am
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Old Apr 21, 2012 | 12:42 am
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Originally Posted by Dave Noble
What is the exact fare basis?

On the EK eticket pdf, at the bottom is a Fare calculations section which has contents such as

9.41 EK SIN 2105.91FRTSG4 NUC3594.94END END ROE1.28

What is the content of that line? That will give the fare basis which may be checkable online to see what online tools report

Also on the eticket, for the sectors from NCL back to BKK, there is a column which states "COUPON VALIDITY" and has a date associated with each sector. What are the dates of validity for the remaining sectors
For the e-ticket PDF, I have to ask him for that tomorrow and check. Thanks for your information!

But I wonder if he has an e-ticket because he paid for the ticket at an Emirates office. What he showed me about the fare rules was a hard copy. The quoted clause was typed word by word but not direct copy-and-paste from a PDF file.

Let me ask him anyway.
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Old Apr 21, 2012 | 12:49 am
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Originally Posted by samwkchan
For the e-ticket PDF, I have to ask him for that tomorrow and check. Thanks for your information!

But I wonder if he has an e-ticket because he paid for the ticket at an Emirates office. What he showed me about the fare rules was a hard copy. The quoted clause was typed word by word but not direct copy-and-paste from a PDF file.

Let me ask him anyway.
Even if he paid for it at an office it will be (almost certainly) an electronic ticket

If you know the reservation number, you can go to emirates.com, access the booking using Manage a booking and then near the top in the "Passengers" box, there is a column "e-ticket Status" and if you click on "view/print" you will be able to view the eticket and get the details
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Old Apr 21, 2012 | 12:55 am
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Originally Posted by Dave Noble
Even if he paid for it at an office it will be (almost certainly) an electronic ticket

If you know the reservation number, you can go to emirates.com, access the booking using Manage a booking and then near the top in the "Passengers" box, there is a column "e-ticket Status" and if you click on "view/print" you will be able to view the eticket and get the details
I will do it tomorrow.

By the way, I have done some random searches on ITA. I see the exact maximum stay requirements for flights from MAN to HKG (Fare code: ULE1YGB1)!

Originally Posted by Maximum stay requirements
TRAVEL FROM TURNAROUND MUST COMMENCE NO LATER THAN 12 MONTHS AFTER DEPARTURE FROM FARE ORIGIN.
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Old Apr 21, 2012 | 1:06 am
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Originally Posted by samwkchan
I will do it tomorrow.

By the way, I have done some random searches on ITA. I see the exact maximum stay requirements for flights from MAN to HKG (Fare code: ULE1YGB1)!
That is a wording for maximum stopover. There will be in addition a maximum validity for travel dates, which applies to the entire ticket.

Where more than one condition applies, it is the most restrictive that counts - i.e. likely to be ticket validity.
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Old Apr 21, 2012 | 2:26 am
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The EK agent is correct. The departure from the last stopover (for example in DXB) must commence by 23:59 12 months on. In this case your friend needs to depart the last stopover (as in more than 24 hours) point by 23 June 2012 (because this is a leap year).
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Old Apr 21, 2012 | 9:37 am
  #14  
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Originally Posted by samwkchan
A friend of mine has booked a round trip ticket from BKK to NCL which allows free changes within its valid period. There is a clause in the fare rule like this

Originally Posted by The fare rules
MAXIMUM STAY
TRAVEL FROM TURNAROUND MUST COMMENCE NO LATER THAN 12 MONTHS AFTER DEPARTURE FROM FARE ORIGIN.
The Maximum Stay rule is an [additional] restriction and does not extend the maximum validity of a ticket itself, which is set at 12 months.

EK uses better wording on at least some of its Fares to avoid this confusion:

[KVS Availability Tool 6.9.9.R2/Diamond - Sabre: BKK-NCL/EK/YRTTH1/2040 USD]
Code:
[Maximum Stay]
TRAVEL FROM LAST INTERNATIONAL STOPOVER MUST COMMENCE
NO LATER THAN 12 MONTHS AFTER DEPARTURE FROM FARE
ORIGIN.
      NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
       THE STAY CANNOT BE EXTENDED.

[Rule Application & Other Conditions]
NOTE - THE FOLLOWING TEXT IS INFORMATIONAL AND NOT
VALIDATED FOR AUTOPRICING.
NORMAL FARES FROM THAILAND TO EUROPE
APPLICATION
 AREA
  THESE FARES APPLY
   FROM THAILAND
   TO EUROPE.
 CLASS OF SERVICE
  THESE FARES APPLY FOR FIRST/BUSINESS/ECONOMY CLASS
   SERVICE.
 TYPES OF TRANSPORTATION
  THIS RULE GOVERNS ONE-WAY AND ROUND-TRIP FARES.
  FARES GOVERNED BY THIS RULE CAN BE USED TO CREATE
   ONE-WAY/ROUND-TRIP/CIRCLE-TRIP/SINGLE OPEN-JAW
   JOURNEYS.
  THESE FARES MAY NOT BE USED FOR INDIVIDUAL
   INCLUSIVE TOURS AND THESE FARES MAY NOT BE USED
   FOR GROUP INCLUSIVE TOURS.
 CAPACITY LIMITATIONS
  THE CARRIER SHALL LIMIT THE NUMBER OF PASSENGERS
   CARRIED ON ANY ONE FLIGHT AT FARES GOVERNED BY
   THIS RULE AND SUCH FARES WILL NOT NECESSARILY BE
   AVAILABLE ON ALL FLIGHTS. THE NUMBER OF SEATS,
   WHICH THE CARRIER SHALL MAKE AVAILABLE ON A GIVEN
   FLIGHT, WILL BE DETERMINED BY THE CARRIER$S BEST
   JUDGEMENT.
 OTHER CONDITIONS
  PNR WITH FICTITIOUS TICKET NUMBERS OR NAMES WILL
  BE SUBJECT TO A CHARGE OF THB 2500 PER PASSENGER.
  --------
  ALL FARES ARE SUBJECT TO CHANGE OR WITHDRAWAL
  WITHOUT NOTICE.
  FARES ARE ONLY GUARANTEED IF AUTO-PRICED AND
  TICKETED IN GDS ON THE SAME DAY.
  --------
  PASSENGERS PURCHASING FIRST CLASS TRAVEL WILL BE
  ACCOMMODATED IN BUSINESS CLASS WITHOUT
  COMPENSATION ON SECTORS WHERE THERE IS NO FIRST
  CLASS CABIN.
  --------
  E-TICKETS PERMITTED ON ELIGIBLE ROUTINGS.

[Flight Application]
THE FARE COMPONENT MUST NOT BE ON
    ONE OR MORE OF THE FOLLOWING
        EK FLIGHTS 6200 THROUGH 6201.
AND
THE FARE COMPONENT MUST BE ON
    ONE OR MORE OF THE FOLLOWING
        ANY EK FLIGHT OPERATED BY EK
        ANY PG FLIGHT OPERATED BY PG
        ANY FZ FLIGHT
        ANY AZ FLIGHT OPERATED BY AZ
        ANY UX FLIGHT OPERATED BY UX.

[Advance Reservations/Ticketing]
CONFIRMED RESERVATIONS ARE REQUIRED FOR ALL SECTORS.
      NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
       TICKET DEADLINE CONTROL -
       EK RESERVES THE RIGHT TO CANCEL ANY PNR WHERE AN
       ITINERARY DOES NOT COMPLY WITH THE RESERVATION
       BOOKING CODE/RBD.
       ------
       IF THE COUPONS ARE NOT USED IN THE SEQUENCE
       PROVIDED IN THE TICKET EK RESERVES THE RIGHT TO
       CHARGE THE HIGHER FARE IF ANY FAILING WHICH EK
       WILL CANCEL ANY PNR OR INVALIDATE THE REMAINING
       FLIGHT COUPONS.
       ------
       IF A PASSENGER FAILS TO TRAVEL ON A SECTOR BOOKED
       EK RESERVES THE RIGHT TO CANCEL THE REMAINING EK
       SECTORS.
       ------
       TICKET DEADLINE CONTROL
       EK HAS IMPLEMENTED AN AUTOMATIC TICKET DEADLINE
       CONTROL.THE EK INFORMATION PAGE TITLED
       TTL IN THE VARIOUS GDS REFERENCE PAGES REFLECTS
       THIS INFORMATION IN DETAIL.
       ------
       PG SECTORS MUST BE BOOKED IN K/T CLASS FOR
       FIRST/BUSINESS/ECONOMY CLASS FARES.
       ------
       FZ SECTORS MUST BE BOOKED AS BELOW-
       Y-/E-/R-/W-/M- FARES MUST BE BOOKED IN N RBD.
       ALL OTHER ECONOMY CLASS FARES MUST BE BOOKED IN V.
       -------
       AZ SECTORS MUST BE BOOKED IN L CLASS
       ------
       UX SECTORS MUST BE BOOKED IN S CLASS

[Stopovers]
4 FREE STOPOVERS PERMITTED ON THE PRICING UNIT
    1 IN BKK
     1 IN DXB IN EACH DIRECTION
     1 IN SPAIN
CHILD/INFANT DISCOUNTS APPLY.
      NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
       STOPOVERS PERMITTED AT ANY TRANSFER POINT AS PER
       THE ATTACHED ROUTE MAP.
       ------
       STPC EXPENSES IN DXB PERMITTED PROVIDED EK
       MINIMUM QUALIFICATIONS ARE MET. CONTACT EK
       OFFICE FOR DETAILS.

[Transfers]
UNLIMITED TRANSFERS PERMITTED ON THE PRICING UNIT.
FARE BREAK AND EMBEDDED SURFACE SECTORS NOT PERMITTED
ON THE FARE COMPONENT.
      NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
       UNLIMITED TRANSFERS PERMITTED AS PER THE ATTACHED
       ROUTE MAP.
       ---------
       STPC EXPENSES IN DXB PERMITTED PROVIDED MEETING EK
       MINIMUM QUALIFICATIONS.
       CONTACT EK OFFICE FOR DETAILS

[Surcharges]
FARE RULE
OUTBOUND -
  PEAK TRAVEL TIME SURCHARGE OF THB 1550 WILL BE ADDED
  TO THE APPLICABLE FARE FROM 01JAN12 THROUGH 09JAN12.
 
GENERAL RULE - APPLY UNLESS OTHERWISE SPECIFIED
IF INFANT WITHOUT A SEAT PSGR UNDER 2.
OR - INCLUSIVE TOUR INFANT WITHOUT A SEAT PSGR UNDER 2.
OR - CONTRACT BULK INFANT PSGR UNDER 2.
  THERE IS NO FUEL SURCHARGE.
      NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
       ALL SURCHARGES MENTIONED ACCRUE TO EK ONLY.
ORIGINATING UNITED KINGDOM -
  FUEL SURCHARGE OF GBP 30.00 PER FARE COMPONENT WILL
  BE ADDED TO THE APPLICABLE FARE.
ORIGINATING AREA 3 -
  FUEL SURCHARGE OF USD 45.00 PER FARE COMPONENT WILL
  BE ADDED TO THE APPLICABLE FARE.

[Sales Restrictions]
TICKETS MUST BE ISSUED ON THE STOCK OF EK AND MAY NOT
BE SOLD IN AUSTRALIA/IRAN.
      NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
       PAYMENT BY CREDIT CARD PERMITTED. THE EK
       INFORMATION PAGE TITLED CREDIT CARDS IN THE
       VARIOUS GDS REFERENCE PAGES REFLECTS INFORMATION
       ON CREDIT CARDS ACCEPTED BY EK.

[Penalties]
FARE RULE
CHANGES

  ANY TIME
    CHANGES PERMITTED.
      NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
       AT ANY TIME WITHIN TICKET VALIDITY THE FARE CAN BE
       RE-ISSUED TO ANY HIGHER FARE IN THE SAME CABIN
       RECALCULATED FROM THE POINT OF ORIGIN PROVIDED THE
       CONDITIONS OF THE HIGHER FARE HAVE BEEN MET AND
       THE APPLICABLE DIFFERENCE IN FARE IS COLLECTED.
       IF THE RE-ISSUED TICKET IS SUBSEQUENTLY CANCELLED
       THE ORIGINAL PENALTY WILL APPLY.
       ------------
       AT ANYTIME WITHIN THE TICKET VALIDITY FARES CAN BE
       UPGRADED TO ANY FARE IN A HIGHER CABIN
       RECALCULATED FROM POINT OF ORIGIN PROVIDED THE
       CONDITIONS OF THE HIGHER CABIN FARE HAVE BEEN
       MET. IF THE UPGRADED TICKET IS SUBSEQUENTLY
       CANCELLED THE ORIGINAL PENALTY WILL APPLY.
       ------
       REISSUES ANY TIME ARE TO BE DONE BY EK OFFICEOR
       ISSUING TRAVEL AGENT.

CANCELLATIONS

  ANY TIME
    CANCELLATIONS PERMITTED.
 
GENERAL RULE - APPLY UNLESS OTHERWISE SPECIFIED
      NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
       CHANGES -
       BEFORE DEPARTURE----
       IN THE EVENT OF VOLUNTARY CHANGES TO ANY FLIGHT
       THE FARES AND CHARGES FOR THE PASSENGER JOURNEY
       SHALL BE RECALCULATED IN ACCORDANCE WITH THE FARES
       AND CHARGES IN EFFECT ON THE DATE ON WHICH THE
       CHANGE IS MADE AND IS REFLECTED ON THE TICKET.
       -THE CHANGE FEE APPLIES PER TRANSACTION IF ANY.
       -THE CHANGE FEE APPLIES PER FARE COMPONENT IF ANY.
        WHEN MORE THAN ONE FARE COMPONENT IS CHANGED
        THE HIGHEST PENALTY OF ANY OF THE CHANGED FARE
        COMPONENTS WILL APPLY.
       AFTER DEPARTURE----
       -THE CHANGE FEE APPLIES PER TRANSACTION IF ANY.
       -THE CHANGE FEE APPLIES PER FARE COMPONENT IF ANY.
        WHEN MORE THAN ONE FARE COMPONENT IS CHANGED
        THE HIGHEST PENALTY OF ANY OF THE CHANGED FARE
        COMPONENTS WILL APPLY.
       --------------------------------------------------
       CANCELLATION BEFORE DEPARTURE -
       1.WHEN COMBINED WITH A NON-REFUNDABLE
         FARE
         - DEDUCT THE RETURN AMOUNT OF THE NON-REFUNDABLE
           FARE AND
         - THE REFUND PENALTY OF THE REFUNDABLE FARE.
       2.WHEN COMBINED WITH A REFUNDABLE
         FARE.
         - APPLY THE HIGHER OF THE TWO PENALTIES.
       --------------------------------------------------
       CANCELLATION AFTER DEPARTURE -
       1.WHEN COMBINED WITH A NON-REFUNDABLE
         FARE AND IF
         A. THE NON-REFUNDABLE FARE IS USED ON THE
            OUTBOUND FARE COMPONENT
            - DEDUCT THE ONE-WAY FARE IN THE SAME OR
              HIGHER RBD FOR THE ORIGIN DESTINATION PLUS
              REFUND PENALTY OF THE REFUNDABLE FARE.
         B. THE NON-REFUNDABLE FARE IS A PART OF THE
            INBOUND FARE COMPONENT
            - NO REFUND APPLIES.
       ------
       2.WHEN COMBINED WITH A REFUNDABLE
         FARE
         - DEDUCT THE ONE-WAY FARE IN THE SAME OR HIGHER
           RBD FOR THE FLOWN PORTION.
         - IF TRAVEL ON THE INBOUND FARE COMPONENT HAS
           COMMENCED NO REFUND APPLIES.
       --------------------------------------------------
       UPGRADES - THE BELOW IS ONLY APPLICABLE IF
       CHANGES ARE PERMITTED
       -AT ANY TIME WITHIN TICKET VALIDITY THE FARE CAN
        BE RE-ISSUED TO ANY HIGHER FARE IN THE SAME CABIN
        RECALCULATED FROM THE POINT OF ORIGIN AT A CHARGE
        AS APPLICABLE PER CHANGE PROVIDED THE CONDITIONS
        OF THE HIGHER FARE HAVE BEEN MET AND THE
        APPLICABLE DIFFERENCE IN FARE IS COLLECTED.
        CHARGE APPLIES PER PASSENGER. PENALTY DOES NOT
        APPLY TO INFANT WITHOUT A SEAT. IF THE RE-ISSUED
        TICKET IS SUBSEQUENTLY CANCELLED THE ORIGINAL
        PENALTY WILL APPLY.
       -AT ANYTIME WITHIN THE TICKET VALIDITY FARES CAN
        BE UPGRADED TO ANY FARE IN A HIGHER CABIN
        RECALCULATED FROM POINT OF ORIGIN PROVIDED THE
        CONDITIONS OF THE HIGHER CABIN FARE HAVE BEEN
        MET. REISSUE FEE WILL BE WAIVED IN THIS CASE. IF
        THE UPGRADED TICKET IS SUBSEQUENTLY CANCELLED THE
        ORIGINAL PENALTY WILL APPLY.

[Combinations]
 DOUBLE OPEN JAWS NOT PERMITTED.
OPEN JAWS
  FARES MAY BE COMBINED ON A HALF ROUND TRIP BASIS
  WITH EK FARES
  -TO FORM SINGLE OPEN JAWS
   A MAXIMUM OF TWO INTERNATIONAL FARE COMPONENTS
   PERMITTED.
  PROVIDED -
    WHEN THE OPEN SEGMENT OCCURS
    -BETWEEN AREA 2 AND AREA 1/BETWEEN AREA 2 AND AREA
     3 OR BETWEEN AREA 3 AND AREA 1
    -WITHIN AREA 2/WITHIN AREA 3 OR WITHIN AREA 1
     COMBINATIONS ARE WITH ANY FARE IN RULE GDP1/SEA1/
     TH01/THP2/THT2 IN ANY TARIFF.
ROUND TRIPS/CIRCLE TRIPS
  FARES MAY BE COMBINED ON A HALF ROUND TRIP BASIS
  WITH EK FARES
  -TO FORM ROUND TRIPS
  -TO FORM CIRCLE TRIPS WITH EK FARES
   A MAXIMUM OF TWO INTERNATIONAL FARE COMPONENTS
   PERMITTED.
  PROVIDED -
    COMBINATIONS ARE WITH ANY FARE IN RULE GDP1/SEA1/
    TH01/THT2 IN TARIFF
    IPREUAS - BETWEEN EUROPE-AREA 3.
END-ON-END
  END-ON-END COMBINATIONS NOT PERMITTED. VALIDATE ALL
  FARE COMPONENTS. SIDE TRIPS PERMITTED WITH NO
  RESTRICTIONS.
  PROVIDED -
    COMBINATIONS ARE FOR CARRIER EK
    OR FOR CARRIER QI.
 OTHERWISE
  END-ON-END COMBINATIONS PERMITTED. VALIDATE ALL FARE
  COMPONENTS. SIDE TRIPS PERMITTED WITH NO
  RESTRICTIONS. TRAVEL MUST BE VIA THE POINT OF
  COMBINATION.

[HIP/Mileage Exceptions]
THE HIGHER INTERMEDIATE POINT RULE DOES NOT APPLY FOR
CONNECTIONS.
AND - THE HIGHER INTERMEDIATE POINT RULE DOES NOT APPLY
      FOR STOPOVERS.
      NOTE -
       SURCHARGE AND EXCESS MILEAGE CAN BE IGNORED.
       HIGHER INTERMEDIATE POINT RULE DOES NOT APPLY FOR
       STOPOVERS/CONNECTIONS.
       --------------------------------------------------
       THESE FARES SHOULD NOT BE COMPARED/CHECKED WITH
       THE FOLLOWING-
       - HIGH IMMEDIATE FARE       -HIF-
       - CIRCLE TRIP MINIMUM CHECK -CTM-

[Ticket Endorsement]
THE ORIGINAL AND THE REISSUED TICKET MUST BE ANNOTATED
- NON-END/SKYWARDS FLEX/ - AND - NOT VALID ON EK6200/
6201 - IN THE ENDORSEMENT BOX.

[Children Discounts]
CNN/ACCOMPANIED CHILD PSGR 2-11 - CHARGE 75 PERCENT OF
  THE FARE.
      TICKETING CODE - BASE FARE CODE PLUS CH.
  MUST BE ACCOMPANIED ON ALL FLIGHTS IN THE SAME
    COMPARTMENT BY ADULT PSGR 18 OR OLDER.
      NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
       DOB MUST BE REFLECTED IN THE ENDORSEMENT BOX OF
       THE TICKET.
OR - 1ST INF/INFANT WITHOUT A SEAT PSGR UNDER 2 -
       CHARGE 10 PERCENT OF THE FARE.
           TICKETING CODE - BASE FARE CODE PLUS IN.
       MUST BE ACCOMPANIED ON ALL FLIGHTS IN THE SAME
         COMPARTMENT BY ADULT PSGR 18 OR OLDER.
      NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
       DOB MUST BE REFLECTED IN THE ENDORSEMENT BOX OF
       THE TICKET.
       -----
       WHEN INFANT REACHES 2 YEARS OF AGE ON/BEFORE
       DEPARTURE FROM POINT OF TURNAROUND A SEAT MUST BE
       BOOKED ON THE RETURN LEG AND THE APPLICABLE CHILD
       FARE CHARGED ON HALF ROUNDTRIP BASIS WITH OUTBOUND
       INFANT FARE. THE EK INFORMATION PAGE TITLED
       INFANTS IN THE VARIOUS GDS REFERENCE PAGES
       REFLECTS THIS INFORMATION IN DETAIL.
OR - 2ND INS/INFANT WITH A SEAT PSGR UNDER 2 - CHARGE
       75 PERCENT OF THE FARE.
           TICKETING CODE - BASE FARE CODE PLUS CH.
       MUST BE ACCOMPANIED ON ALL FLIGHTS IN THE SAME
         COMPARTMENT BY ADULT PSGR 18 OR OLDER.
      NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
       DOB MUST BE REFLECTED IN THE ENDORSEMENT BOX OF
       THE TICKET.
OR - UNN/UNACCOMPANIED CHILD PSGR 5-11 - CHARGE 100
       PERCENT OF THE FARE.
           TICKETING CODE - BASE FARE CODE PLUS CH.
      NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
       DOB MUST BE REFLECTED IN THE ENDORSEMENT BOX OF
       THE TICKET.

[Tour Conductor Discounts]
TUR/TOUR CONDUCTOR PSGR - NO DISCOUNT.

[Agent Discounts]
AGT/AGENT PSGR - NO DISCOUNT.

[All Other Discounts]
      NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
       NO OTHER DISCOUNTS PERMITTED

[Eligibility]
NO ELIGIBILITY REQUIREMENTS APPLY.

[Day/Time]
NO DAY/TIME TRAVEL RESTRICTIONS APPLY.

[Seasonality]
NO SEASONAL TRAVEL RESTRICTIONS APPLY.

[Minimum Stay]
NO MINIMUM STAY REQUIREMENTS APPLY.

[Blackout Dates]
NO BLACKOUT DATES APPLY.

[Accompanied Travel]
ACCOMPANIED TRAVEL NOT REQUIRED.

[Travel Restrictions]
NO TRAVEL DATE RESTRICTIONS APPLY.

[Miscellaneous Provisions]
NO PROVISIONS APPLY.

[Fare By Rule]
NOT APPLICABLE.

[Groups]
NO GROUP PROVISIONS APPLY.

[Tours]
NO TOUR PROVISIONS APPLY.

[Visit Another Country]
NO VISIT ANOTHER COUNTRY PROVISIONS APPLY.

[Deposits]
NO DEPOSIT PROVISIONS APPLY.

[Voluntary Changes]
ENTER RD*31 OR RD*LINE NUM**31 FOR VOLUNTARY CHGS.

[Voluntary Refunds]
NO VOLUNTARY REFUNDS DATA FOUND.

[Negotiated Fares]
NOT APPLICABLE.

[International Construction]
NOT A CONSTRUCTED FARE
KVS is offline  
Old Apr 22, 2012 | 12:19 am
  #15  
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Join Date: Jul 2008
Programs: EK Gold, Etihad Gold, AA Gold, FlyingBlue Silver
Posts: 87
Definitive Answer

Here's the definitive answer:

3.2.1(a) one year from the date of issue, if completely unused; or

3.2.1(b) one year from the date of first travel on the Ticket, but only if your first flight happened within one year of the date of issue of the Ticket.

from the official conditions of carriage:

http://www.emirates.com/english/imag...233-194795.pdf

Originally Posted by samwkchan
A friend of mine has booked a round trip ticket from BKK to NCL which allows free changes within its valid period. There is a clause in the fare rule like this


His departure from BKK was on 24 June 2011. He wants to take the return flight from NCL on 24 June 2012 and add a stopover in DXB for three days before flying back to BKK. However, the EK agents on phone insisted that he must have arrived at BKK by 24 June 2012 because the validity of the ticket is just 12 months. Who is correct? I believe my friend is correct because the validity of the ticket should follow the fare rules.

For one thing, my friend does not want to leave a day earlier because of some family issues. That's why there is no room to compromise. Also, the fare rules allow adding stopover for a certain fee (which he will pay for sure).

Thanks for all advice. In addition, I would like to know if arguing with their headquarters in Dubai helps. Any experience?
EK Captive is offline  


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