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A question on Emirates fare rule

A friend of mine has booked a round trip ticket from BKK to NCL which allows free changes within its valid period. There is a clause in the fare rule like this

Quote:

Originally Posted by The fare rules

MAXIMUM STAY
TRAVEL FROM TURNAROUND MUST COMMENCE NO LATER THAN 12 MONTHS AFTER DEPARTURE FROM FARE ORIGIN.

His departure from BKK was on 24 June 2011. He wants to take the return flight from NCL on 24 June 2012 and add a stopover in DXB for three days before flying back to BKK. However, the EK agents on phone insisted that he must have arrived at BKK by 24 June 2012 because the validity of the ticket is just 12 months. Who is correct? I believe my friend is correct because the validity of the ticket should follow the fare rules.

For one thing, my friend does not want to leave a day earlier because of some family issues. That's why there is no room to compromise. Also, the fare rules allow adding stopover for a certain fee (which he will pay for sure).

Thanks for all advice. In addition, I would like to know if arguing with their headquarters in Dubai helps. Any experience?

The way I interpret the rules are as follows. Ticket is not valid after 24 June 2012, so in my view, you should be able to commence travel on 24 June ex NCL and go straight thru to BKK.

A 3-day stop over would only be permitted if you did this within the 12-month window.

While your friend may say there is no compromise on his/her part, don't be surprised if EK also say the same. And re your point about arguing with headquarters, knock yourself out...:D (I don't think it is going to help...)

The last thing you would want is for your friend to get to the airport and discover that the ticket is no longer valid. Best advice is to travel within the 12-month window.

If he departed UK on 24 June, iirc, the latest date of departure from last stopover point must be within 1 year

What I cannot remember for certain is whether latest departure from last stopover point would have to be the 23rd of June or the 24th of June

either way, I cannot see him being permitted to stopover for 3 days in Dubai since , whether the last date is 23rd or 24th, the 1 year validity would limit this stopover

I am just curious about the words used.

Should the commencement of the "travel from turnaround" be the expected departure time of the flight from the destination, regardless of the possible stopovers or layovers afterwards?

Quote:

Originally Posted by samwkchan (Post 18433471)

I think you're complicating things, as the way I would interpret is that the ticket has 12-months validity. That means, your friends ticket is not valid after 24 June 2012. He would need to commence travel ex NCL on 24th June. If he wanted to stop-over in DXB as you mentioned, then my thoughts are that he would need to do this within the 12-month window. I could be wrong.

Looking at the fares on BKK-NCL-BKK on EF, the economy fares all seem to state

Code:

   TRAVEL FROM LAST INTERNATIONAL STOPOVER MUST COMMENCE

   NO LATER THAN 12 MONTHS AFTER DEPARTURE FROM FARE

   ORIGIN.

I have never seen turnaround point mentioned in max stay where stopovers are permitted

There are very few tickets which allow > 12 months validity and none of the normal public fares I have seen of EK have allowed it

I suggest that the friend may be interpreting the rules in a manner that appeals to him rather than stating the rules as published

Dave

Quote:

Originally Posted by Dave Noble (Post 18433555)

Looking at the fares on BKK-NCL-BKK on EF, the economy fares all seem to state

Code:

   TRAVEL FROM LAST INTERNATIONAL STOPOVER MUST COMMENCE

   NO LATER THAN 12 MONTHS AFTER DEPARTURE FROM FARE

   ORIGIN.

Actually his ticket is a student fare ticket. Does it matter?
The quoted clause is in exact wording in the fare rules, so there should be no self-interpretation problem.

Quote:

Originally Posted by samwkchan (Post 18433704)

Actually his ticket is a student fare ticket. Does it matter?
The quoted clause is in exact wording in the fare rules, so there should be no self-interpretation problem.

What is the exact fare basis?

On the EK eticket pdf, at the bottom is a Fare calculations section which has contents such as

9.41 EK SIN 2105.91FRTSG4 NUC3594.94END END ROE1.28

What is the content of that line? That will give the fare basis which may be checkable online to see what online tools report

Also on the eticket, for the sectors from NCL back to BKK, there is a column which states "COUPON VALIDITY" and has a date associated with each sector. What are the dates of validity for the remaining sectors

If he doesn't want to leave NCL earlier that should be ok but I doubt that the stopover will be permitted

Was the ticket purchased directly from Emirates?

Quote:

Originally Posted by Dave Noble (Post 18433714)

For the e-ticket PDF, I have to ask him for that tomorrow and check. Thanks for your information!

But I wonder if he has an e-ticket because he paid for the ticket at an Emirates office. What he showed me about the fare rules was a hard copy. The quoted clause was typed word by word but not direct copy-and-paste from a PDF file.

Let me ask him anyway.

Quote:

Originally Posted by samwkchan (Post 18433726)

Even if he paid for it at an office it will be (almost certainly) an electronic ticket

If you know the reservation number, you can go to emirates.com, access the booking using Manage a booking and then near the top in the "Passengers" box, there is a column "e-ticket Status" and if you click on "view/print" you will be able to view the eticket and get the details

Quote:

Originally Posted by Dave Noble (Post 18433748)

I will do it tomorrow. :)

By the way, I have done some random searches on ITA. I see the exact maximum stay requirements for flights from MAN to HKG (Fare code: ULE1YGB1)!

Quote:

Originally Posted by Maximum stay requirements

TRAVEL FROM TURNAROUND MUST COMMENCE NO LATER THAN 12 MONTHS AFTER DEPARTURE FROM FARE ORIGIN.

Quote:

Originally Posted by samwkchan (Post 18433774)

I will do it tomorrow. :)

By the way, I have done some random searches on ITA. I see the exact maximum stay requirements for flights from MAN to HKG (Fare code: ULE1YGB1)!

That is a wording for maximum stopover. There will be in addition a maximum validity for travel dates, which applies to the entire ticket.

Where more than one condition applies, it is the most restrictive that counts - i.e. likely to be ticket validity.

The EK agent is correct. The departure from the last stopover (for example in DXB) must commence by 23:59 12 months on. In this case your friend needs to depart the last stopover (as in more than 24 hours) point by 23 June 2012 (because this is a leap year).

Quote:

Originally Posted by samwkchan (Post 18432666)

A friend of mine has booked a round trip ticket from BKK to NCL which allows free changes within its valid period. There is a clause in the fare rule like this

Quote:

Originally Posted by The fare rules

MAXIMUM STAY
TRAVEL FROM TURNAROUND MUST COMMENCE NO LATER THAN 12 MONTHS AFTER DEPARTURE FROM FARE ORIGIN.

The Maximum Stay rule is an [additional] restriction and does not extend the maximum validity of a ticket itself, which is set at 12 months.

EK uses better wording on at least some of its Fares to avoid this confusion:

[KVS Availability Tool 6.9.9.R2/Diamond - Sabre: BKK-NCL/EK/YRTTH1/2040 USD]

Code:

[Maximum Stay]

TRAVEL FROM LAST INTERNATIONAL STOPOVER MUST COMMENCE

NO LATER THAN 12 MONTHS AFTER DEPARTURE FROM FARE

ORIGIN.

      NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.

       THE STAY CANNOT BE EXTENDED.



[Rule Application & Other Conditions]

NOTE - THE FOLLOWING TEXT IS INFORMATIONAL AND NOT

VALIDATED FOR AUTOPRICING.

NORMAL FARES FROM THAILAND TO EUROPE

APPLICATION

 AREA

  THESE FARES APPLY

   FROM THAILAND

   TO EUROPE.

 CLASS OF SERVICE

  THESE FARES APPLY FOR FIRST/BUSINESS/ECONOMY CLASS

   SERVICE.

 TYPES OF TRANSPORTATION

  THIS RULE GOVERNS ONE-WAY AND ROUND-TRIP FARES.

  FARES GOVERNED BY THIS RULE CAN BE USED TO CREATE

   ONE-WAY/ROUND-TRIP/CIRCLE-TRIP/SINGLE OPEN-JAW

   JOURNEYS.

  THESE FARES MAY NOT BE USED FOR INDIVIDUAL

   INCLUSIVE TOURS AND THESE FARES MAY NOT BE USED

   FOR GROUP INCLUSIVE TOURS.

 CAPACITY LIMITATIONS

  THE CARRIER SHALL LIMIT THE NUMBER OF PASSENGERS

   CARRIED ON ANY ONE FLIGHT AT FARES GOVERNED BY

   THIS RULE AND SUCH FARES WILL NOT NECESSARILY BE

   AVAILABLE ON ALL FLIGHTS. THE NUMBER OF SEATS,

   WHICH THE CARRIER SHALL MAKE AVAILABLE ON A GIVEN

   FLIGHT, WILL BE DETERMINED BY THE CARRIER$S BEST

   JUDGEMENT.

 OTHER CONDITIONS

  PNR WITH FICTITIOUS TICKET NUMBERS OR NAMES WILL

  BE SUBJECT TO A CHARGE OF THB 2500 PER PASSENGER.

  --------

  ALL FARES ARE SUBJECT TO CHANGE OR WITHDRAWAL

  WITHOUT NOTICE.

  FARES ARE ONLY GUARANTEED IF AUTO-PRICED AND

  TICKETED IN GDS ON THE SAME DAY.

  --------

  PASSENGERS PURCHASING FIRST CLASS TRAVEL WILL BE

  ACCOMMODATED IN BUSINESS CLASS WITHOUT

  COMPENSATION ON SECTORS WHERE THERE IS NO FIRST

  CLASS CABIN.

  --------

  E-TICKETS PERMITTED ON ELIGIBLE ROUTINGS.



[Flight Application]

THE FARE COMPONENT MUST NOT BE ON

    ONE OR MORE OF THE FOLLOWING

        EK FLIGHTS 6200 THROUGH 6201.

AND

THE FARE COMPONENT MUST BE ON

    ONE OR MORE OF THE FOLLOWING

        ANY EK FLIGHT OPERATED BY EK

        ANY PG FLIGHT OPERATED BY PG

        ANY FZ FLIGHT

        ANY AZ FLIGHT OPERATED BY AZ

        ANY UX FLIGHT OPERATED BY UX.



[Advance Reservations/Ticketing]

CONFIRMED RESERVATIONS ARE REQUIRED FOR ALL SECTORS.

      NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.

       TICKET DEADLINE CONTROL -

       EK RESERVES THE RIGHT TO CANCEL ANY PNR WHERE AN

       ITINERARY DOES NOT COMPLY WITH THE RESERVATION

       BOOKING CODE/RBD.

       ------

       IF THE COUPONS ARE NOT USED IN THE SEQUENCE

       PROVIDED IN THE TICKET EK RESERVES THE RIGHT TO

       CHARGE THE HIGHER FARE IF ANY FAILING WHICH EK

       WILL CANCEL ANY PNR OR INVALIDATE THE REMAINING

       FLIGHT COUPONS.

       ------

       IF A PASSENGER FAILS TO TRAVEL ON A SECTOR BOOKED

       EK RESERVES THE RIGHT TO CANCEL THE REMAINING EK

       SECTORS.

       ------

       TICKET DEADLINE CONTROL

       EK HAS IMPLEMENTED AN AUTOMATIC TICKET DEADLINE

       CONTROL.THE EK INFORMATION PAGE TITLED

       TTL IN THE VARIOUS GDS REFERENCE PAGES REFLECTS

       THIS INFORMATION IN DETAIL.

       ------

       PG SECTORS MUST BE BOOKED IN K/T CLASS FOR

       FIRST/BUSINESS/ECONOMY CLASS FARES.

       ------

       FZ SECTORS MUST BE BOOKED AS BELOW-

       Y-/E-/R-/W-/M- FARES MUST BE BOOKED IN N RBD.

       ALL OTHER ECONOMY CLASS FARES MUST BE BOOKED IN V.

       -------

       AZ SECTORS MUST BE BOOKED IN L CLASS

       ------

       UX SECTORS MUST BE BOOKED IN S CLASS



[Stopovers]

4 FREE STOPOVERS PERMITTED ON THE PRICING UNIT

    1 IN BKK

     1 IN DXB IN EACH DIRECTION

     1 IN SPAIN

CHILD/INFANT DISCOUNTS APPLY.

      NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.

       STOPOVERS PERMITTED AT ANY TRANSFER POINT AS PER

       THE ATTACHED ROUTE MAP.

       ------

       STPC EXPENSES IN DXB PERMITTED PROVIDED EK

       MINIMUM QUALIFICATIONS ARE MET. CONTACT EK

       OFFICE FOR DETAILS.



[Transfers]

UNLIMITED TRANSFERS PERMITTED ON THE PRICING UNIT.

FARE BREAK AND EMBEDDED SURFACE SECTORS NOT PERMITTED

ON THE FARE COMPONENT.

      NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.

       UNLIMITED TRANSFERS PERMITTED AS PER THE ATTACHED

       ROUTE MAP.

       ---------

       STPC EXPENSES IN DXB PERMITTED PROVIDED MEETING EK

       MINIMUM QUALIFICATIONS.

       CONTACT EK OFFICE FOR DETAILS



[Surcharges]

FARE RULE

OUTBOUND -

  PEAK TRAVEL TIME SURCHARGE OF THB 1550 WILL BE ADDED

  TO THE APPLICABLE FARE FROM 01JAN12 THROUGH 09JAN12.

 

GENERAL RULE - APPLY UNLESS OTHERWISE SPECIFIED

IF INFANT WITHOUT A SEAT PSGR UNDER 2.

OR - INCLUSIVE TOUR INFANT WITHOUT A SEAT PSGR UNDER 2.

OR - CONTRACT BULK INFANT PSGR UNDER 2.

  THERE IS NO FUEL SURCHARGE.

      NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.

       ALL SURCHARGES MENTIONED ACCRUE TO EK ONLY.

ORIGINATING UNITED KINGDOM -

  FUEL SURCHARGE OF GBP 30.00 PER FARE COMPONENT WILL

  BE ADDED TO THE APPLICABLE FARE.

ORIGINATING AREA 3 -

  FUEL SURCHARGE OF USD 45.00 PER FARE COMPONENT WILL

  BE ADDED TO THE APPLICABLE FARE.



[Sales Restrictions]

TICKETS MUST BE ISSUED ON THE STOCK OF EK AND MAY NOT

BE SOLD IN AUSTRALIA/IRAN.

      NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.

       PAYMENT BY CREDIT CARD PERMITTED. THE EK

       INFORMATION PAGE TITLED CREDIT CARDS IN THE

       VARIOUS GDS REFERENCE PAGES REFLECTS INFORMATION

       ON CREDIT CARDS ACCEPTED BY EK.



[Penalties]

FARE RULE

CHANGES



  ANY TIME

    CHANGES PERMITTED.

      NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.

       AT ANY TIME WITHIN TICKET VALIDITY THE FARE CAN BE

       RE-ISSUED TO ANY HIGHER FARE IN THE SAME CABIN

       RECALCULATED FROM THE POINT OF ORIGIN PROVIDED THE

       CONDITIONS OF THE HIGHER FARE HAVE BEEN MET AND

       THE APPLICABLE DIFFERENCE IN FARE IS COLLECTED.

       IF THE RE-ISSUED TICKET IS SUBSEQUENTLY CANCELLED

       THE ORIGINAL PENALTY WILL APPLY.

       ------------

       AT ANYTIME WITHIN THE TICKET VALIDITY FARES CAN BE

       UPGRADED TO ANY FARE IN A HIGHER CABIN

       RECALCULATED FROM POINT OF ORIGIN PROVIDED THE

       CONDITIONS OF THE HIGHER CABIN FARE HAVE BEEN

       MET. IF THE UPGRADED TICKET IS SUBSEQUENTLY

       CANCELLED THE ORIGINAL PENALTY WILL APPLY.

       ------

       REISSUES ANY TIME ARE TO BE DONE BY EK OFFICEOR

       ISSUING TRAVEL AGENT.



CANCELLATIONS



  ANY TIME

    CANCELLATIONS PERMITTED.

 

GENERAL RULE - APPLY UNLESS OTHERWISE SPECIFIED

      NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.

       CHANGES -

       BEFORE DEPARTURE----

       IN THE EVENT OF VOLUNTARY CHANGES TO ANY FLIGHT

       THE FARES AND CHARGES FOR THE PASSENGER JOURNEY

       SHALL BE RECALCULATED IN ACCORDANCE WITH THE FARES

       AND CHARGES IN EFFECT ON THE DATE ON WHICH THE

       CHANGE IS MADE AND IS REFLECTED ON THE TICKET.

       -THE CHANGE FEE APPLIES PER TRANSACTION IF ANY.

       -THE CHANGE FEE APPLIES PER FARE COMPONENT IF ANY.

        WHEN MORE THAN ONE FARE COMPONENT IS CHANGED

        THE HIGHEST PENALTY OF ANY OF THE CHANGED FARE

        COMPONENTS WILL APPLY.

       AFTER DEPARTURE----

       -THE CHANGE FEE APPLIES PER TRANSACTION IF ANY.

       -THE CHANGE FEE APPLIES PER FARE COMPONENT IF ANY.

        WHEN MORE THAN ONE FARE COMPONENT IS CHANGED

        THE HIGHEST PENALTY OF ANY OF THE CHANGED FARE

        COMPONENTS WILL APPLY.

       --------------------------------------------------

       CANCELLATION BEFORE DEPARTURE -

       1.WHEN COMBINED WITH A NON-REFUNDABLE

         FARE

         - DEDUCT THE RETURN AMOUNT OF THE NON-REFUNDABLE

           FARE AND

         - THE REFUND PENALTY OF THE REFUNDABLE FARE.

       2.WHEN COMBINED WITH A REFUNDABLE

         FARE.

         - APPLY THE HIGHER OF THE TWO PENALTIES.

       --------------------------------------------------

       CANCELLATION AFTER DEPARTURE -

       1.WHEN COMBINED WITH A NON-REFUNDABLE

         FARE AND IF

         A. THE NON-REFUNDABLE FARE IS USED ON THE

            OUTBOUND FARE COMPONENT

            - DEDUCT THE ONE-WAY FARE IN THE SAME OR

              HIGHER RBD FOR THE ORIGIN DESTINATION PLUS

              REFUND PENALTY OF THE REFUNDABLE FARE.

         B. THE NON-REFUNDABLE FARE IS A PART OF THE

            INBOUND FARE COMPONENT

            - NO REFUND APPLIES.

       ------

       2.WHEN COMBINED WITH A REFUNDABLE

         FARE

         - DEDUCT THE ONE-WAY FARE IN THE SAME OR HIGHER

           RBD FOR THE FLOWN PORTION.

         - IF TRAVEL ON THE INBOUND FARE COMPONENT HAS

           COMMENCED NO REFUND APPLIES.

       --------------------------------------------------

       UPGRADES - THE BELOW IS ONLY APPLICABLE IF

       CHANGES ARE PERMITTED

       -AT ANY TIME WITHIN TICKET VALIDITY THE FARE CAN

        BE RE-ISSUED TO ANY HIGHER FARE IN THE SAME CABIN

        RECALCULATED FROM THE POINT OF ORIGIN AT A CHARGE

        AS APPLICABLE PER CHANGE PROVIDED THE CONDITIONS

        OF THE HIGHER FARE HAVE BEEN MET AND THE

        APPLICABLE DIFFERENCE IN FARE IS COLLECTED.

        CHARGE APPLIES PER PASSENGER. PENALTY DOES NOT

        APPLY TO INFANT WITHOUT A SEAT. IF THE RE-ISSUED

        TICKET IS SUBSEQUENTLY CANCELLED THE ORIGINAL

        PENALTY WILL APPLY.

       -AT ANYTIME WITHIN THE TICKET VALIDITY FARES CAN

        BE UPGRADED TO ANY FARE IN A HIGHER CABIN

        RECALCULATED FROM POINT OF ORIGIN PROVIDED THE

        CONDITIONS OF THE HIGHER CABIN FARE HAVE BEEN

        MET. REISSUE FEE WILL BE WAIVED IN THIS CASE. IF

        THE UPGRADED TICKET IS SUBSEQUENTLY CANCELLED THE

        ORIGINAL PENALTY WILL APPLY.



[Combinations]

 DOUBLE OPEN JAWS NOT PERMITTED.

OPEN JAWS

  FARES MAY BE COMBINED ON A HALF ROUND TRIP BASIS

  WITH EK FARES

  -TO FORM SINGLE OPEN JAWS

   A MAXIMUM OF TWO INTERNATIONAL FARE COMPONENTS

   PERMITTED.

  PROVIDED -

    WHEN THE OPEN SEGMENT OCCURS

    -BETWEEN AREA 2 AND AREA 1/BETWEEN AREA 2 AND AREA

     3 OR BETWEEN AREA 3 AND AREA 1

    -WITHIN AREA 2/WITHIN AREA 3 OR WITHIN AREA 1

     COMBINATIONS ARE WITH ANY FARE IN RULE GDP1/SEA1/

     TH01/THP2/THT2 IN ANY TARIFF.

ROUND TRIPS/CIRCLE TRIPS

  FARES MAY BE COMBINED ON A HALF ROUND TRIP BASIS

  WITH EK FARES

  -TO FORM ROUND TRIPS

  -TO FORM CIRCLE TRIPS WITH EK FARES

   A MAXIMUM OF TWO INTERNATIONAL FARE COMPONENTS

   PERMITTED.

  PROVIDED -

    COMBINATIONS ARE WITH ANY FARE IN RULE GDP1/SEA1/

    TH01/THT2 IN TARIFF

    IPREUAS - BETWEEN EUROPE-AREA 3.

END-ON-END

  END-ON-END COMBINATIONS NOT PERMITTED. VALIDATE ALL

  FARE COMPONENTS. SIDE TRIPS PERMITTED WITH NO

  RESTRICTIONS.

  PROVIDED -

    COMBINATIONS ARE FOR CARRIER EK

    OR FOR CARRIER QI.

 OTHERWISE

  END-ON-END COMBINATIONS PERMITTED. VALIDATE ALL FARE

  COMPONENTS. SIDE TRIPS PERMITTED WITH NO

  RESTRICTIONS. TRAVEL MUST BE VIA THE POINT OF

  COMBINATION.



[HIP/Mileage Exceptions]

THE HIGHER INTERMEDIATE POINT RULE DOES NOT APPLY FOR

CONNECTIONS.

AND - THE HIGHER INTERMEDIATE POINT RULE DOES NOT APPLY

      FOR STOPOVERS.

      NOTE -

       SURCHARGE AND EXCESS MILEAGE CAN BE IGNORED.

       HIGHER INTERMEDIATE POINT RULE DOES NOT APPLY FOR

       STOPOVERS/CONNECTIONS.

       --------------------------------------------------

       THESE FARES SHOULD NOT BE COMPARED/CHECKED WITH

       THE FOLLOWING-

       - HIGH IMMEDIATE FARE       -HIF-

       - CIRCLE TRIP MINIMUM CHECK -CTM-



[Ticket Endorsement]

THE ORIGINAL AND THE REISSUED TICKET MUST BE ANNOTATED

- NON-END/SKYWARDS FLEX/ - AND - NOT VALID ON EK6200/

6201 - IN THE ENDORSEMENT BOX.



[Children Discounts]

CNN/ACCOMPANIED CHILD PSGR 2-11 - CHARGE 75 PERCENT OF

  THE FARE.

      TICKETING CODE - BASE FARE CODE PLUS CH.

  MUST BE ACCOMPANIED ON ALL FLIGHTS IN THE SAME

    COMPARTMENT BY ADULT PSGR 18 OR OLDER.

      NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.

       DOB MUST BE REFLECTED IN THE ENDORSEMENT BOX OF

       THE TICKET.

OR - 1ST INF/INFANT WITHOUT A SEAT PSGR UNDER 2 -

       CHARGE 10 PERCENT OF THE FARE.

           TICKETING CODE - BASE FARE CODE PLUS IN.

       MUST BE ACCOMPANIED ON ALL FLIGHTS IN THE SAME

         COMPARTMENT BY ADULT PSGR 18 OR OLDER.

      NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.

       DOB MUST BE REFLECTED IN THE ENDORSEMENT BOX OF

       THE TICKET.

       -----

       WHEN INFANT REACHES 2 YEARS OF AGE ON/BEFORE

       DEPARTURE FROM POINT OF TURNAROUND A SEAT MUST BE

       BOOKED ON THE RETURN LEG AND THE APPLICABLE CHILD

       FARE CHARGED ON HALF ROUNDTRIP BASIS WITH OUTBOUND

       INFANT FARE. THE EK INFORMATION PAGE TITLED

       INFANTS IN THE VARIOUS GDS REFERENCE PAGES

       REFLECTS THIS INFORMATION IN DETAIL.

OR - 2ND INS/INFANT WITH A SEAT PSGR UNDER 2 - CHARGE

       75 PERCENT OF THE FARE.

           TICKETING CODE - BASE FARE CODE PLUS CH.

       MUST BE ACCOMPANIED ON ALL FLIGHTS IN THE SAME

         COMPARTMENT BY ADULT PSGR 18 OR OLDER.

      NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.

       DOB MUST BE REFLECTED IN THE ENDORSEMENT BOX OF

       THE TICKET.

OR - UNN/UNACCOMPANIED CHILD PSGR 5-11 - CHARGE 100

       PERCENT OF THE FARE.

           TICKETING CODE - BASE FARE CODE PLUS CH.

      NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.

       DOB MUST BE REFLECTED IN THE ENDORSEMENT BOX OF

       THE TICKET.



[Tour Conductor Discounts]

TUR/TOUR CONDUCTOR PSGR - NO DISCOUNT.



[Agent Discounts]

AGT/AGENT PSGR - NO DISCOUNT.



[All Other Discounts]

      NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.

       NO OTHER DISCOUNTS PERMITTED



[Eligibility]

NO ELIGIBILITY REQUIREMENTS APPLY.



[Day/Time]

NO DAY/TIME TRAVEL RESTRICTIONS APPLY.



[Seasonality]

NO SEASONAL TRAVEL RESTRICTIONS APPLY.



[Minimum Stay]

NO MINIMUM STAY REQUIREMENTS APPLY.



[Blackout Dates]

NO BLACKOUT DATES APPLY.



[Accompanied Travel]

ACCOMPANIED TRAVEL NOT REQUIRED.



[Travel Restrictions]

NO TRAVEL DATE RESTRICTIONS APPLY.



[Miscellaneous Provisions]

NO PROVISIONS APPLY.



[Fare By Rule]

NOT APPLICABLE.



[Groups]

NO GROUP PROVISIONS APPLY.



[Tours]

NO TOUR PROVISIONS APPLY.



[Visit Another Country]

NO VISIT ANOTHER COUNTRY PROVISIONS APPLY.



[Deposits]

NO DEPOSIT PROVISIONS APPLY.



[Voluntary Changes]

ENTER RD*31 OR RD*LINE NUM**31 FOR VOLUNTARY CHGS.



[Voluntary Refunds]

NO VOLUNTARY REFUNDS DATA FOUND.



[Negotiated Fares]

NOT APPLICABLE.



[International Construction]

NOT A CONSTRUCTED FARE

Definitive Answer

Here's the definitive answer:

3.2.1(a) one year from the date of issue, if completely unused; or

3.2.1(b) one year from the date of first travel on the Ticket, but only if your first flight happened within one year of the date of issue of the Ticket.

from the official conditions of carriage:

http://www.emirates.com/english/imag...233-194795.pdf

Quote:

Originally Posted by samwkchan (Post 18432666)

A friend of mine has booked a round trip ticket from BKK to NCL which allows free changes within its valid period. There is a clause in the fare rule like this

His departure from BKK was on 24 June 2011. He wants to take the return flight from NCL on 24 June 2012 and add a stopover in DXB for three days before flying back to BKK. However, the EK agents on phone insisted that he must have arrived at BKK by 24 June 2012 because the validity of the ticket is just 12 months. Who is correct? I believe my friend is correct because the validity of the ticket should follow the fare rules.

For one thing, my friend does not want to leave a day earlier because of some family issues. That's why there is no room to compromise. Also, the fare rules allow adding stopover for a certain fee (which he will pay for sure).

Thanks for all advice. In addition, I would like to know if arguing with their headquarters in Dubai helps. Any experience?