Cancel & refund process
Dec 15, 2011 | 9:42 am
#16
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Dec 15, 2011 | 12:32 pm
#17
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Dec 15, 2011 | 1:55 pm
#18
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The refund charge is standard? EK charges to refund a refundable fare???
We booked a business ticket, I believe it is called Business Flex Fare on the EK website. I called prior to and after canceling and both phone agents said there should not be a charge. The only refund charge mentioned in the Fare Rules (IOWMV1) is $50 for a no-show. The flights aren't until February so this isn't a no-show. I actually need to rebook with the correct name.
We booked a business ticket, I believe it is called Business Flex Fare on the EK website. I called prior to and after canceling and both phone agents said there should not be a charge. The only refund charge mentioned in the Fare Rules (IOWMV1) is $50 for a no-show. The flights aren't until February so this isn't a no-show. I actually need to rebook with the correct name.
Dec 15, 2011 | 4:20 pm
#19
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The refund charge is standard? EK charges to refund a refundable fare???
We booked a business ticket, I believe it is called Business Flex Fare on the EK website. I called prior to and after canceling and both phone agents said there should not be a charge. The only refund charge mentioned in the Fare Rules (IOWMV1) is $50 for a no-show. The flights aren't until February so this isn't a no-show. I actually need to rebook with the correct name.
We booked a business ticket, I believe it is called Business Flex Fare on the EK website. I called prior to and after canceling and both phone agents said there should not be a charge. The only refund charge mentioned in the Fare Rules (IOWMV1) is $50 for a no-show. The flights aren't until February so this isn't a no-show. I actually need to rebook with the correct name.
Dec 15, 2011 | 5:29 pm
#20
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Regardless, purchasing a ticket, checking the fare rules before purchase is the sensible approach
Dec 15, 2011 | 5:44 pm
#21
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It's not in the fare rules I pull up on ITA, EF, EK, or the rules they sent with the e-tickets. Like I said before, the only mention of a cancel fee is for no-shows. This is not a issue of the fare not allowing a full refund with no charge. My question is, does EK have a blanket refund fee even for refundable tickets?
khalid26 says they do, but I cannot find that anywhere on the EK website.
Dec 15, 2011 | 6:28 pm
#22
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I will repeat this again: IT'S NOT IN THE FARE RULES!
It's not in the fare rules I pull up on ITA, EF, EK, or the rules they sent with the e-tickets. Like I said before, the only mention of a cancel fee is for no-shows. This is not a issue of the fare not allowing a full refund with no charge. My question is, does EK have a blanket refund fee even for refundable tickets?
khalid26 says they do, but I cannot find that anywhere on the EK website.
It's not in the fare rules I pull up on ITA, EF, EK, or the rules they sent with the e-tickets. Like I said before, the only mention of a cancel fee is for no-shows. This is not a issue of the fare not allowing a full refund with no charge. My question is, does EK have a blanket refund fee even for refundable tickets?
khalid26 says they do, but I cannot find that anywhere on the EK website.
I have looked at the current rules and I also cannot see any $30 fee for business class tickets; I saw $15 mentioned on all economy fares , but nothing regarding a $30 on business fares
For the IOWLK1 fare I see
Originally Posted by EF
FARE RULE
CANCELLATIONS
BEFORE DEPARTURE
CANCELLATIONS PERMITTED FOR CANCEL/REFUND.
AFTER DEPARTURE
CANCELLATIONS PERMITTED FOR REFUND.
CHANGES
ANY TIME
CHANGES PERMITTED FOR REISSUE/REVALIDATION.
CHANGES/CANCELLATIONS
ANY TIME
CHARGE LKR 4000 FOR NO-SHOW.
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
FAILURE TO OCCUPY A RESERVED SEAT ON ANY SEGMENT
OF THE ITINERARY WILL RESULT IN ALL SUBSEQUENT
SEGMENTS OF THE ITINERARY BEING CANCELLED.
IN SUCH CASES REFUND/REBOOKING WILL INCUR A CHARGE
OF LKR 4000.
----------------
IN CASE OF NO-SHOW ONLY ONE FEE IS TO BE CHARGED
I.E. EITHER THE NO-SHOW FEE OR THE REFUND/RE-ISSUE
/REVALIDATION FEE WHICHEVER IS HIGHER.
CANCELLATIONS
BEFORE DEPARTURE
CANCELLATIONS PERMITTED FOR CANCEL/REFUND.
AFTER DEPARTURE
CANCELLATIONS PERMITTED FOR REFUND.
CHANGES
ANY TIME
CHANGES PERMITTED FOR REISSUE/REVALIDATION.
CHANGES/CANCELLATIONS
ANY TIME
CHARGE LKR 4000 FOR NO-SHOW.
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
FAILURE TO OCCUPY A RESERVED SEAT ON ANY SEGMENT
OF THE ITINERARY WILL RESULT IN ALL SUBSEQUENT
SEGMENTS OF THE ITINERARY BEING CANCELLED.
IN SUCH CASES REFUND/REBOOKING WILL INCUR A CHARGE
OF LKR 4000.
----------------
IN CASE OF NO-SHOW ONLY ONE FEE IS TO BE CHARGED
I.E. EITHER THE NO-SHOW FEE OR THE REFUND/RE-ISSUE
/REVALIDATION FEE WHICHEVER IS HIGHER.
I would understand that as being LKR4000 for a no show ( approx $35 )
CHARGE LKR 4000 FOR NO-SHOW.
but is that sposed to be read as "CHARGE LKR 4000" and then goes on to start the NO SHOW part
If it is the latter , then would be $35
There is no general refund fee; I have cancelled and claimed refunds on tickets and received 100% refund where there is no cancellation penalty; I have been affected by exchange rate changes and credit card foreign currency fees where it has been in another currency, but as far as a penalty from EK, nothing that wasnt listed in the rules
Last edited by Dave Noble; Dec 15, 2011 at 6:37 pm
Dec 16, 2011 | 5:37 am
#23
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I will repeat this again: IT'S NOT IN THE FARE RULES!
It's not in the fare rules I pull up on ITA, EF, EK, or the rules they sent with the e-tickets. Like I said before, the only mention of a cancel fee is for no-shows. This is not a issue of the fare not allowing a full refund with no charge. My question is, does EK have a blanket refund fee even for refundable tickets?
khalid26 says they do, but I cannot find that anywhere on the EK website.
It's not in the fare rules I pull up on ITA, EF, EK, or the rules they sent with the e-tickets. Like I said before, the only mention of a cancel fee is for no-shows. This is not a issue of the fare not allowing a full refund with no charge. My question is, does EK have a blanket refund fee even for refundable tickets?
khalid26 says they do, but I cannot find that anywhere on the EK website.
Now if your fare conditions state no charge and EF confirms it then you should reply to the Male office email attaching your fare conditions and asking for your $60 back.
Can you share the fare basis code so we can verify this?
Dec 16, 2011 | 11:30 am
#24
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No that is not what I said. I said it is standard for EK to have cancellation/refund charges on their tickets even if they are flexible and/or in premium cabins so you shouldn't be surprised.
Now if your fare conditions state no charge and EF confirms it then you should reply to the Male office email attaching your fare conditions and asking for your $60 back.
Can you share the fare basis code so we can verify this?
Now if your fare conditions state no charge and EF confirms it then you should reply to the Male office email attaching your fare conditions and asking for your $60 back.
Can you share the fare basis code so we can verify this?
Dear skunker,
" Thank You for writing to Emirates "
Please note per document there will be refund charge of usd30.00 x 2
Best Regards
xxxxx
Senior Customer Sales & Service Agent
Emirates PSA - Universal Ent.Ltd
Rep of Maldives
Tel: +960 3315465/ +960 3315466
Fax: +960 3315468
" Thank You for writing to Emirates "
Please note per document there will be refund charge of usd30.00 x 2
Best Regards
xxxxx
Senior Customer Sales & Service Agent
Emirates PSA - Universal Ent.Ltd
Rep of Maldives
Tel: +960 3315465/ +960 3315466
Fax: +960 3315468
Dec 16, 2011 | 12:48 pm
#25
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Posts: 46,128
Code:
FARE RULE
CHANGES
ANY TIME
CHANGES PERMITTED FOR REISSUE/REVALIDATION.
CANCELLATIONS
BEFORE DEPARTURE
CANCELLATIONS PERMITTED FOR CANCEL/REFUND.
AFTER DEPARTURE
CANCELLATIONS PERMITTED FOR REFUND.
CHANGES/CANCELLATIONS
ANY TIME
CHARGE USD 50.00 FOR NO-SHOW.
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
FAILURE TO OCCUPY A RESERVED SEAT ON ANY SEGMENT
OF THE ITINERARY WILL RESULT IN ALL SUBSEQUENT
SEGMENTS OF THE ITINERARY BEING CANCELLED.
IN SUCH CASES REBOOKING/REFUND WILL INCUR A CHARGE
OF USD 50.00
--------------------------
IN CASE OF NO-SHOW ONLY ONE FEE IS TO BE CHARGED
I.E. EITHER THE NO-SHOW FEE OR THE REFUND/RE-ISSUE
/REVALIDATION FEE WHICHEVER IS HIGHER.
Code:
ORIGINATING MALDIVES -
IF INFANT WITHOUT A SEAT PSGR UNDER 2.
THERE IS NO FUEL SURCHARGE.
OTHERWISE - ORIGINATING MALDIVES -
FUEL SURCHARGE OF USD 25.00 PER FARE COMPONENT WILL
BE ADDED TO THE APPLICABLE FARE.
Last edited by Dave Noble; Dec 16, 2011 at 1:06 pm
Dec 16, 2011 | 12:52 pm
#26
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I disagree here; some premium fares have cancellation penalties and some don't; there is no way that I would say that it is standard for there to be cancellation penalties
Dec 16, 2011 | 1:01 pm
#27
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Dec 16, 2011 | 1:05 pm
#28
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Jun 30, 2012 | 12:13 pm
#29
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Jul 24, 2012 | 6:04 am
#30
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Ridiculous wait
I canceled an F ticket (the fare rules said refundable, and I didn't notice a cancellation fee -- we shall see), then filled out the on-line refund forum. Nine days later, I got an e-mail acknowledging the submission and saying that they would process the refund -- with the funds returning to the card in another 21 days (plus any extra time that the bank takes). 
It sounds from others' experiences here that this is a conservative estimate, but, still, this is completely outrageous. It should be instantaneous -- it certainly is when they take your money.
It sounds from others' experiences here that this is a conservative estimate, but, still, this is completely outrageous. It should be instantaneous -- it certainly is when they take your money.