Cancel & refund process
 

I have a booking (made directly on the EK website), which I might need to cancel.
I looked at the website and saw that the process seems to be like:
1. Call and cancel the booking and then
2. Request a refund online

Is this really the case ? Why wouldn't the call center agent not also take care of the refund as well when one cancels the flight ?

Seems a bit strange to me - therefor wanted confirm the process with you guys. :)

Yes, you need to go fill some form online to request the refund. Cancelling the booking doesn't cancel the ticket, it only cancels the reservation - I think that is the reason why.

Once you fill in the online request, which takes 2 minutes, you should have the money credited back to your cc within 8 to 10 days.

You might think so, but EK still owes me over $2,000 for a ticket I cancelled more than 3 weeks ago.

I may have to ask my bank to dispute this charge.

(And, as a side issue, I have a similar problem with Tiger Australia, who cancelled my booking but hasn't refunded the fare).

Is it an AUS issued ticket?

I only have refund experience in DXB and they are pretty quick. I have heard that at outstations it can take a while.

I just checked a refund from last year. Email received confirming refund request on 21st April 2010. Money credited to account on 5th May 2010.

Two weeks exactly or 9 working days (covered May Bank holiday). I am based in the UK.

Same with me, cancelled the booking and withing 10 working days money credited to my credit card. I am in the UK as well.

If you cancel within 24 hours of making the reservation, do you get the full refund, no matter if the ticket is not refundable?

I don't think you do, but not 100% sure. This rule is common in the USA, but not so common elsewhere.

Nope. I have cancelled and refunded withing 10 minutes of booking, still got charged the cancellation fee.

I purchased two J class tickets for MLE-CMB for a total of $421. I noticed after purchase that I misspelled my wife's name. :D I was told via phone that I cannot change the one letter that was wrong and needed to cancel, refund, and repurchase. Since they were flexible business fares there would be no cancel charge.

I received two refunds of $180.50 each, so $361 total. They shorted me $60! I called the US number and was told that I am right; I should get the full amount back. Now I have to email the Maldives office and request the remaining amount as there is nothing the phone reps can do.

Is this standard practice for Emirates? No one else can help?

Is there anything to do with exchange rates and bank fees that may also be coming into it given it being a MLE departure

I don't believe so. The amount is too perfect, $30 for each ticket, and that would be a severe devaluation of the $ given the amount ($30/$210.50). And I used a no foreign transaction fee CC. That shouldn't matter as the tickets were purchased on Emirates' US website and prices were in USD. The phone agent didn't have the answer but thinks I was mistakenly changed a cancel fee. The only cancel fee in the fare rules is $50 for a no-show.

I am just more frustrated with the process: cancel ticket, request refund, email the Maldives ticket office. Seems like it would be easier just to cancel and refund over the phone.

When a refund is issued to a card it's up to the originating bank to process it through. For credit cards this tends to happen very fast [same day] but for debit cards with a credit feature it can take longer hence a couple days for EK to process on their end and up to 10 for it to "fall off" of your statement.

I just received an email from EK Maldives and they say there is a $30 refund charge. Anybody ever hear of this on a refundable ticket?