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I submitted a request for refund at about 2pm. By 4pm I got a [personalized] response giving the amount that would be refunded and the ticket number. It said it would take 15 days.
The ticket was bought in Pakistan. Pretty good so far, now let's see how long the refund takes. ^ |
Originally Posted by mecabq
(Post 18991094)
I canceled an F ticket (the fare rules said refundable, and I didn't notice a cancellation fee -- we shall see), then filled out the on-line refund forum. Nine days later, I got an e-mail acknowledging the submission and saying that they would process the refund -- with the funds returning to the card in another 21 days (plus any extra time that the bank takes).
It sounds from others' experiences here that this is a conservative estimate, but, still, this is completely outrageous. It should be instantaneous -- it certainly is when they take your money. My refund this month was requested on the 4th July, received an email a day or so later and the funds were visible back on the credit card on the 16th ; that does not seem a particularly excessive time and a lot better than some airlines |
Originally Posted by Dave Noble
(Post 18994370)
They did not say it will take 21 days, just that it could take up to 21 days; quite a difference
My refund this month was requested on the 4th July, received an email a day or so later and the funds were visible back on the credit card on the 16th ; that does not seem a particularly excessive time and a lot better than some airlines |
Originally Posted by mecabq
(Post 18998130)
I think that 12 days, or 11 days after their acknowledgement, is excessive. I agree that it's not out of the norm for other airlines (or on-line purchases in some other circumstances), but, objectively, it seems longer than it should be.
That it takes a few days for processing ( 8 business days in my case) for the refund to be processed and for the credit card company to process the credit hardly seems excessive to me and dramatically quicker than some other airlines; not come across any that are quicker |
Originally Posted by mecabq
(Post 18991094)
I canceled an F ticket (the fare rules said refundable, and I didn't notice a cancellation fee -- we shall see), then filled out the on-line refund forum. Nine days later, I got an e-mail acknowledging the submission and saying that they would process the refund -- with the funds returning to the card in another 21 days (plus any extra time that the bank takes). :td:
It sounds from others' experiences here that this is a conservative estimate, but, still, this is completely outrageous. It should be instantaneous -- it certainly is when they take your money. :rolleyes: |
I have to cancel my A fare from CMB. Have called for 2 days in a row and they keep telling me to call back tomorrow as it is a special fare and they need a interpurtation on the rules. I can clearly see them online, "cancellation any timecancellations permitted". This seems pretty inept, is this the usual for EK?
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Originally Posted by NotHome
(Post 19058911)
I have to cancel my A fare from CMB. Have called for 2 days in a row and they keep telling me to call back tomorrow as it is a special fare and they need a interpurtation on the rules. I can clearly see them online, "cancellation any timecancellations permitted". This seems pretty inept, is this the usual for EK?
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