Cancel & refund process
Sep 17, 2011 | 8:25 pm
#1
Original Poster
Join Date: Aug 2004
Location: Germany
Programs: *A Gold, OWE
Posts: 971
Cancel & refund process
I have a booking (made directly on the EK website), which I might need to cancel.
I looked at the website and saw that the process seems to be like:
1. Call and cancel the booking and then
2. Request a refund online
Is this really the case ? Why wouldn't the call center agent not also take care of the refund as well when one cancels the flight ?
Seems a bit strange to me - therefor wanted confirm the process with you guys.
I looked at the website and saw that the process seems to be like:
1. Call and cancel the booking and then
2. Request a refund online
Is this really the case ? Why wouldn't the call center agent not also take care of the refund as well when one cancels the flight ?
Seems a bit strange to me - therefor wanted confirm the process with you guys.
Sep 17, 2011 | 9:35 pm
#2
Join Date: Oct 2009
Location: OSL
Programs: QR Plat | SK Diamond | A3 Gold
Posts: 4,612
Yes, you need to go fill some form online to request the refund. Cancelling the booking doesn't cancel the ticket, it only cancels the reservation - I think that is the reason why.
Sep 18, 2011 | 3:01 am
#3
Moderator: Emirates Skywards and Qatar Airways Privilege Club
Join Date: Mar 2010
Location: 12R/30L
Programs: EK Gold|EY Gold|Bonvoy Ambassador| IHG Plat|HHonors Diamond
Posts: 2,850
Once you fill in the online request, which takes 2 minutes, you should have the money credited back to your cc within 8 to 10 days.
Sep 19, 2011 | 1:44 am
#4
Join Date: Aug 2004
Location: Sydney & London
Programs: UA Lifetime Exec Plat (2MM)
Posts: 744
I may have to ask my bank to dispute this charge.
(And, as a side issue, I have a similar problem with Tiger Australia, who cancelled my booking but hasn't refunded the fare).
Sep 19, 2011 | 1:57 am
#5
Moderator: Emirates Skywards and Qatar Airways Privilege Club
Join Date: Mar 2010
Location: 12R/30L
Programs: EK Gold|EY Gold|Bonvoy Ambassador| IHG Plat|HHonors Diamond
Posts: 2,850
You might think so, but EK still owes me over $2,000 for a ticket I cancelled more than 3 weeks ago.
I may have to ask my bank to dispute this charge.
(And, as a side issue, I have a similar problem with Tiger Australia, who cancelled my booking but hasn't refunded the fare).
I may have to ask my bank to dispute this charge.
(And, as a side issue, I have a similar problem with Tiger Australia, who cancelled my booking but hasn't refunded the fare).
I only have refund experience in DXB and they are pretty quick. I have heard that at outstations it can take a while.
Sep 19, 2011 | 10:37 am
#6
FlyerTalk Evangelist
Join Date: Jan 2010
Posts: 10,043
I just checked a refund from last year. Email received confirming refund request on 21st April 2010. Money credited to account on 5th May 2010.
Two weeks exactly or 9 working days (covered May Bank holiday). I am based in the UK.
Two weeks exactly or 9 working days (covered May Bank holiday). I am based in the UK.
Dec 1, 2011 | 1:00 pm
#9
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 19,797
Dec 1, 2011 | 3:06 pm
#10
Moderator: Emirates Skywards and Qatar Airways Privilege Club
Join Date: Mar 2010
Location: 12R/30L
Programs: EK Gold|EY Gold|Bonvoy Ambassador| IHG Plat|HHonors Diamond
Posts: 2,850
Dec 13, 2011 | 3:54 pm
#11
Join Date: May 2006
Location: SAN
Programs: Lots of faux metal
Posts: 7,017
I purchased two J class tickets for MLE-CMB for a total of $421. I noticed after purchase that I misspelled my wife's name. 
I was told via phone that I cannot change the one letter that was wrong and needed to cancel, refund, and repurchase. Since they were flexible business fares there would be no cancel charge.
I received two refunds of $180.50 each, so $361 total. They shorted me $60! I called the US number and was told that I am right; I should get the full amount back. Now I have to email the Maldives office and request the remaining amount as there is nothing the phone reps can do.
Is this standard practice for Emirates? No one else can help?
I was told via phone that I cannot change the one letter that was wrong and needed to cancel, refund, and repurchase. Since they were flexible business fares there would be no cancel charge.I received two refunds of $180.50 each, so $361 total. They shorted me $60! I called the US number and was told that I am right; I should get the full amount back. Now I have to email the Maldives office and request the remaining amount as there is nothing the phone reps can do.
Is this standard practice for Emirates? No one else can help?
Dec 13, 2011 | 5:00 pm
#12
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 46,128
I purchased two J class tickets for MLE-CMB for a total of $421. I noticed after purchase that I misspelled my wife's name. I was told via phone that I cannot change the one letter that was wrong and needed to cancel, refund, and repurchase. Since they were flexible business fares there would be no cancel charge.
I received two refunds of $180.50 each, so $361 total. They shorted me $60! I called the US number and was told that I am right; I should get the full amount back. Now I have to email the Maldives office and request the remaining amount as there is nothing the phone reps can do.
Is this standard practice for Emirates? No one else can help?
I was told via phone that I cannot change the one letter that was wrong and needed to cancel, refund, and repurchase. Since they were flexible business fares there would be no cancel charge.I received two refunds of $180.50 each, so $361 total. They shorted me $60! I called the US number and was told that I am right; I should get the full amount back. Now I have to email the Maldives office and request the remaining amount as there is nothing the phone reps can do.
Is this standard practice for Emirates? No one else can help?
Dec 13, 2011 | 7:17 pm
#13
Join Date: May 2006
Location: SAN
Programs: Lots of faux metal
Posts: 7,017
I am just more frustrated with the process: cancel ticket, request refund, email the Maldives ticket office. Seems like it would be easier just to cancel and refund over the phone.
Dec 13, 2011 | 7:21 pm
#14
Join Date: Feb 2007
Location: PDX
Programs: AS
Posts: 410
When a refund is issued to a card it's up to the originating bank to process it through. For credit cards this tends to happen very fast [same day] but for debit cards with a credit feature it can take longer hence a couple days for EK to process on their end and up to 10 for it to "fall off" of your statement.