I purchased two J class tickets for MLE-CMB for a total of $421. I noticed after purchase that I misspelled my wife's name. I was told via phone that I cannot change the one letter that was wrong and needed to cancel, refund, and repurchase. Since they were flexible business fares there would be no cancel charge.

I received two refunds of $180.50 each, so $361 total. They shorted me $60! I called the US number and was told that I am right; I should get the full amount back. Now I have to email the Maldives office and request the remaining amount as there is nothing the phone reps can do.

Is this standard practice for Emirates? No one else can help?