Cancel & refund process
Jul 24, 2012 | 7:29 am
#31
Join Date: Jan 2005
Location: Pennsylvania
Programs: AA Platinum Pro, AC *S, Marriott Gold Elite, Hyatt Explorist
Posts: 9,791
I submitted a request for refund at about 2pm. By 4pm I got a [personalized] response giving the amount that would be refunded and the ticket number. It said it would take 15 days.
The ticket was bought in Pakistan.
Pretty good so far, now let's see how long the refund takes. ^
The ticket was bought in Pakistan.
Pretty good so far, now let's see how long the refund takes. ^
Jul 24, 2012 | 2:40 pm
#32
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 46,129
I canceled an F ticket (the fare rules said refundable, and I didn't notice a cancellation fee -- we shall see), then filled out the on-line refund forum. Nine days later, I got an e-mail acknowledging the submission and saying that they would process the refund -- with the funds returning to the card in another 21 days (plus any extra time that the bank takes).
It sounds from others' experiences here that this is a conservative estimate, but, still, this is completely outrageous. It should be instantaneous -- it certainly is when they take your money.
It sounds from others' experiences here that this is a conservative estimate, but, still, this is completely outrageous. It should be instantaneous -- it certainly is when they take your money.
My refund this month was requested on the 4th July, received an email a day or so later and the funds were visible back on the credit card on the 16th ; that does not seem a particularly excessive time and a lot better than some airlines
Jul 25, 2012 | 6:27 am
#33
Join Date: Oct 2005
Location: United Arab Emirates & Arizona, USA
Programs: UA MM/1P, EK Ag, Marriott Life Ti, Hilton Dia, IC Dia, Hyatt Glob, Accor Pt
Posts: 4,721
They did not say it will take 21 days, just that it could take up to 21 days; quite a difference
My refund this month was requested on the 4th July, received an email a day or so later and the funds were visible back on the credit card on the 16th ; that does not seem a particularly excessive time and a lot better than some airlines
My refund this month was requested on the 4th July, received an email a day or so later and the funds were visible back on the credit card on the 16th ; that does not seem a particularly excessive time and a lot better than some airlines
Jul 25, 2012 | 6:31 am
#34
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 46,129
That it takes a few days for processing ( 8 business days in my case) for the refund to be processed and for the credit card company to process the credit hardly seems excessive to me and dramatically quicker than some other airlines; not come across any that are quicker
Jul 29, 2012 | 11:03 am
#35
Join Date: Oct 2005
Location: United Arab Emirates & Arizona, USA
Programs: UA MM/1P, EK Ag, Marriott Life Ti, Hilton Dia, IC Dia, Hyatt Glob, Accor Pt
Posts: 4,721
I canceled an F ticket (the fare rules said refundable, and I didn't notice a cancellation fee -- we shall see), then filled out the on-line refund forum. Nine days later, I got an e-mail acknowledging the submission and saying that they would process the refund -- with the funds returning to the card in another 21 days (plus any extra time that the bank takes). 
It sounds from others' experiences here that this is a conservative estimate, but, still, this is completely outrageous. It should be instantaneous -- it certainly is when they take your money.
It sounds from others' experiences here that this is a conservative estimate, but, still, this is completely outrageous. It should be instantaneous -- it certainly is when they take your money.
Aug 4, 2012 | 11:07 am
#36
Join Date: Nov 2006
Location: WA
Programs: AS , AA, Hilton, Hyatt, Kimpton, Hertz
Posts: 310
I have to cancel my A fare from CMB. Have called for 2 days in a row and they keep telling me to call back tomorrow as it is a special fare and they need a interpurtation on the rules. I can clearly see them online, "cancellation any timecancellations permitted". This seems pretty inept, is this the usual for EK?
Nov 26, 2012 | 5:38 pm
#37
Join Date: Jan 2005
Programs: Aegean Airlines Silver, British Airways Gold, Virgin Atlantic Silver
Posts: 1,763
I have to cancel my A fare from CMB. Have called for 2 days in a row and they keep telling me to call back tomorrow as it is a special fare and they need a interpurtation on the rules. I can clearly see them online, "cancellation any timecancellations permitted". This seems pretty inept, is this the usual for EK?