Originally Posted by
mecabq
I canceled an F ticket (the fare rules said refundable, and I didn't notice a cancellation fee -- we shall see), then filled out the on-line refund forum. Nine days later, I got an e-mail acknowledging the submission and saying that they would process the refund -- with the funds returning to the card in another 21 days (plus any extra time that the bank takes).
It sounds from others' experiences here that this is a conservative estimate, but, still, this is completely outrageous. It should be instantaneous -- it certainly is when they take your money.
Well, the funds showed up in my account five days after getting the notice, so not horrible; though still 14 days after filling out the form. At least they did a good job managing my expectations.
