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Thread: Cancel & refund process
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Old Dec 16, 2011 | 5:37 am
  #23  
Zol
Moderator: Emirates Skywards and Qatar Airways Privilege Club
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Originally Posted by skunker
I will repeat this again: IT'S NOT IN THE FARE RULES!

It's not in the fare rules I pull up on ITA, EF, EK, or the rules they sent with the e-tickets. Like I said before, the only mention of a cancel fee is for no-shows. This is not a issue of the fare not allowing a full refund with no charge. My question is, does EK have a blanket refund fee even for refundable tickets?

khalid26 says they do, but I cannot find that anywhere on the EK website.
No that is not what I said. I said it is standard for EK to have cancellation/refund charges on their tickets even if they are flexible and/or in premium cabins so you shouldn't be surprised.

Now if your fare conditions state no charge and EF confirms it then you should reply to the Male office email attaching your fare conditions and asking for your $60 back.

Can you share the fare basis code so we can verify this?
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