FlyerTalk Forums - View Single Post - Cancel & refund process

Dec 16, 2011 | 12:48 pm

#25

Dave Noble

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Join Date: Jan 2002

Posts: 46,130

Quote:

Originally Posted by skunker

I don't know what this "document" is. I replied asking for clarification and attached the fare rules that EK sent me which state no cancel fee. The fare code is IOWMV1 and has similar rules as the one Dave Noble posted. I believe his is the CMB-MLE one-way vs MLE-CMB.

The MLE-CMB rules state for the IOWMV1 fare

Code:

   FARE RULE
   CHANGES
   
     ANY TIME
       CHANGES PERMITTED FOR REISSUE/REVALIDATION.
   
   CANCELLATIONS
   
     BEFORE DEPARTURE
       CANCELLATIONS PERMITTED FOR CANCEL/REFUND.
   
   AFTER DEPARTURE
       CANCELLATIONS PERMITTED FOR REFUND.
   
   CHANGES/CANCELLATIONS
   
     ANY TIME
       CHARGE USD 50.00 FOR NO-SHOW.
         NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
          FAILURE TO OCCUPY A RESERVED SEAT ON ANY SEGMENT
          OF THE ITINERARY WILL RESULT IN ALL SUBSEQUENT
          SEGMENTS OF THE ITINERARY BEING CANCELLED.
          IN SUCH CASES REBOOKING/REFUND WILL INCUR A CHARGE
          OF USD 50.00
          --------------------------
          IN CASE OF NO-SHOW ONLY ONE FEE IS TO BE CHARGED
          I.E. EITHER THE NO-SHOW FEE OR THE REFUND/RE-ISSUE
          /REVALIDATION FEE WHICHEVER IS HIGHER.

I can see that in surcharges there is a $25 fuel surcharge; perhaps that is not being refunded

Code:

   ORIGINATING MALDIVES -
   IF INFANT WITHOUT A SEAT PSGR UNDER 2.
     THERE IS NO FUEL SURCHARGE.
   OTHERWISE - ORIGINATING MALDIVES -
     FUEL SURCHARGE OF USD 25.00 PER FARE COMPONENT WILL
     BE ADDED TO THE APPLICABLE FARE.

The only other potential thing I could think of would be that maybe the office in MLE charges a service fee

Last edited by Dave Noble; Dec 16, 2011 at 1:06 pm

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