Nov 30, 2018, 8:49 am
Last edit by: ryandc99
Link to open 2020 and beyond version of this thread:
https://www.flyertalk.com/forum/delt...20-beyond.html
My (LoganFlyer's) guide to maximizing your bump chances on Delta:
https://www.flyertalk.com/forum/30484249-post1713.html
(The concise version:
1. Use the App to see if more people are looking for seats than there are seats available. As part of the Customer Commitment, gate agents, phone res agents, and tickets agents must tell you if a flight is overbooked if you ask. (They don't need to say by how many seats.)
2. Do everything you can to get on the volunteer list through OLCI or a kiosk at the airport, since some GAs use that list.
3. Talk to the GA as soon as the gate opens up--don't wait for them to make an announcement.
4. Don't be afraid to negotiate with the GA.)
https://www.flyertalk.com/forum/delt...20-beyond.html
My (LoganFlyer's) guide to maximizing your bump chances on Delta:
https://www.flyertalk.com/forum/30484249-post1713.html
(The concise version:
1. Use the App to see if more people are looking for seats than there are seats available. As part of the Customer Commitment, gate agents, phone res agents, and tickets agents must tell you if a flight is overbooked if you ask. (They don't need to say by how many seats.)
2. Do everything you can to get on the volunteer list through OLCI or a kiosk at the airport, since some GAs use that list.
3. Talk to the GA as soon as the gate opens up--don't wait for them to make an announcement.
4. Don't be afraid to negotiate with the GA.)
Compensation: “Bumps” — Voluntary and Involuntary Denied Boarding [2000-2019]
Sep 24, 2009, 6:39 am
#196
Join Date: Feb 2003
Location: Cincinnati, OH
Programs: NW-PE, Blue Star SeaSmiles
Posts: 6,789
Originally Posted by DLBeno
The GA has all of the negotiating powers of Gordon Gekko.
Seriously.
Seriously.
OT, can you believe that they are making Wall Street 2? Maybe the story will involve airlines again.
Sep 24, 2009, 12:07 pm
#197
FlyerTalk Evangelist
Join Date: Aug 2001
Location: RSW
Programs: Delta - Silver; UA - Silver; HHonors - Diamond; IHG - Spire Ambassador; Marriott Bonvoy - Titanium
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Makes DL look really dippy
Flew SEA - SLC a few days ago as an Alaska elite. An older couple was standing in the mid-cabin aisle (I was near the back); I wondered why they weren't sitting down. Well ... there was no seat for them to sit down in! Before the boarding door could be closed, there ensued a game of musical chairs where one fellow gave up his seat so they could sit together, and then an announcement "We need one volunteer who checked no luggage, nor has a connection, to leave the plane, and be re-ticketed on the next flight in F, plus $600." Two of us dithered while the FA's at the back made shoo'ing motions; someone nearer the front beat us while we hesitated, thinking one of us would be "officially selected" by the crew. The announcer had to make a sheepish announcement "Yes, it's true - we at DL cannot count!" regarding boarding more pax than seats.
Do they do gate volunteering anymore, or was my experience the norm? If so ... ugh!
Do they do gate volunteering anymore, or was my experience the norm? If so ... ugh!
Last edited by Points Scrounger; Sep 24, 2009 at 12:45 pm
Sep 24, 2009, 12:36 pm
#198
Join Date: Apr 2003
Location: Atlanta
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Sep 24, 2009, 12:45 pm
#199
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Thanks, Z, but I'm curious how this could've happened?
Sep 24, 2009, 12:53 pm
#200
Join Date: Apr 2003
Location: Atlanta
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Sep 24, 2009, 10:40 pm
#201
In memoriam, FlyerTalk Evangelist
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CO EWR/ABE (bus service with a flight number)
NW ABE/DTW/PIT
They had a few volunteers and still had to IDB a few. Everybody got $650.
Sep 24, 2009, 11:21 pm
#202
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Join Date: Jan 2000
Posts: 15,347
I agree that the GA's can go up and beyond whatever the computer is programmed for, but often do not have to do it as inexperienced travellers go for lowball offers.
Oct 14, 2009, 11:06 am
#203
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Join Date: May 2002
Location: NC
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Recently volunteered on a Delta-operated award flight that I had booked on nwa.com (012 ticket stock)...when the tickets were reissued, they had the Y ticket designator (which excited me for the surefire upgrade and extra miles), but under my name it said NO UPG/NO MILES.
Typically, Ive always found that miles/upgrades are based on the fare class code. But, no upgrade was processed (with 11 out of 12 seats going to nonrevs) and no miles posted. Is this small benefit of volunteering one's seat gone now that the nwa.com backend is running the system?
Typically, Ive always found that miles/upgrades are based on the fare class code. But, no upgrade was processed (with 11 out of 12 seats going to nonrevs) and no miles posted. Is this small benefit of volunteering one's seat gone now that the nwa.com backend is running the system?
Oct 14, 2009, 11:10 am
#204
Moderator: Coupon Connection & S.P.A.M
Join Date: May 2000
Location: Louisville, KY
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Posts: 57,953
Typically, Ive always found that miles/upgrades are based on the fare class code. But, no upgrade was processed (with 11 out of 12 seats going to nonrevs) and no miles posted. Is this small benefit of volunteering one's seat gone now that the nwa.com backend is running the system?
Oct 14, 2009, 11:16 am
#205
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Location: Ponte Vedra Beach, FL
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Recently volunteered on a Delta-operated award flight that I had booked on nwa.com (012 ticket stock)...when the tickets were reissued, they had the Y ticket designator (which excited me for the surefire upgrade and extra miles), but under my name it said NO UPG/NO MILES.
Typically, Ive always found that miles/upgrades are based on the fare class code. But, no upgrade was processed (with 11 out of 12 seats going to nonrevs) and no miles posted. Is this small benefit of volunteering one's seat gone now that the nwa.com backend is running the system?
Typically, Ive always found that miles/upgrades are based on the fare class code. But, no upgrade was processed (with 11 out of 12 seats going to nonrevs) and no miles posted. Is this small benefit of volunteering one's seat gone now that the nwa.com backend is running the system?
Oct 14, 2009, 12:14 pm
#206
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Before the boarding door could be closed, there ensued a game of musical chairs where one fellow gave up his seat so they could sit together, and then an announcement "We need one volunteer who checked no luggage, nor has a connection, to leave the plane, and be re-ticketed on the next flight in F, plus $600."
Recently volunteered on a Delta-operated award flight that I had booked on nwa.com (012 ticket stock)...when the tickets were reissued, they had the Y ticket designator (which excited me for the surefire upgrade and extra miles), but under my name it said NO UPG/NO MILES.
Typically, Ive always found that miles/upgrades are based on the fare class code. But, no upgrade was processed (with 11 out of 12 seats going to nonrevs) and no miles posted. Is this small benefit of volunteering one's seat gone now that the nwa.com backend is running the system?
Typically, Ive always found that miles/upgrades are based on the fare class code. But, no upgrade was processed (with 11 out of 12 seats going to nonrevs) and no miles posted. Is this small benefit of volunteering one's seat gone now that the nwa.com backend is running the system?
John
Oct 14, 2009, 12:56 pm
#207
Join Date: Jun 2006
Posts: 2,427
Yep...it usually happens when the GA takes the seat(s) away from customer(s) that look like a sure misconnect. But, the aircraft makes it in time for the customer to get to the gate. If using a gate scanner it should give an audible indication that that seat number is already onboard. If the GA is in a hurry or the scanner is down...sometimes you get more than one person assigned to the same seat. Delta's computers are programmed for either 400 or 600 Delta Dollars.
Oct 14, 2009, 12:59 pm
#208
Join Date: Mar 2009
Posts: 152
I had a similar situation. When I got to the gate I asked if they needed volunteers and they said they already had all they needed. I boarded and took my seat in F. Entire plane was full. Unfortunately two passengers (husband and wife) both had the same seat assignment. A FA went to the GA and came back saying one was supposed to be in seat xx, which unfortunately was also already occupied. The GA finally came on with a printout. He looked for a while then turned to me and asked, "Do you still want to volunteer?" So off I went and got my $300 voucher.
Wow, I will be sure to be careful when I volunteer that I ask about this. No miles just because you volunteered? Now that is not right. I guess it can't hurt to take the extra few seconds to add "I will receive my miles for this flight and still be eligible for an upgrade, correct? when I ask, "What is the compensation for being bumped?"
John
Wow, I will be sure to be careful when I volunteer that I ask about this. No miles just because you volunteered? Now that is not right. I guess it can't hurt to take the extra few seconds to add "I will receive my miles for this flight and still be eligible for an upgrade, correct? when I ask, "What is the compensation for being bumped?"
John
Oct 14, 2009, 2:12 pm
#209
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Oct 14, 2009, 2:41 pm
#210
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Location: Madison, WI, USA
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I gather that only vouchers are offered in the US by DL, but do they offer vouchers or cash in Europe?