Who been turned away from a Sky Club with the 3 hour rule?
Feb 22, 2023, 1:17 pm
#106
Join Date: Sep 2012
Location: Dayton, OH/CVG
Programs: DA Diamond(1 MM), Marriott Bonvoy Ambassador/Charter Ambassador, Hyatt Glob, Hertz Presidents Circle
Posts: 886
thanks for the help
Feb 22, 2023, 1:54 pm
#107
Join Date: Feb 2019
Posts: 3,097
in any case, Delta can't just unilaterally end card access, they have contractual obligations. Also everyone raves about how nice the clubs are now, that's 100% due to Amex money.
Feb 22, 2023, 1:56 pm
#108
Join Date: Feb 2019
Posts: 3,097
From my experience, this happens a lot at DTW, but the past few weeks, I've been in some queues at BOS and LGA where a lot of people in front of me wave their Amex card to get in. The thing is, you can often see the difference between those who have Amex cards and those who have status/membership/in a premium cabin. Those with Amex cards often have a group of people enter with them, waste space by spreading out their stuff on other empty seats nearby, and create a mess.
I see.
Feb 22, 2023, 4:32 pm
#109
Join Date: Apr 2003
Location: SEA, NW/DL 1.6Million Miler
Programs: DL 1MM Annual Silver,AS 100K 22-24, AS 75K 15-21
Posts: 4,278
Jiburi
Last edited by jiburi; Feb 22, 2023 at 6:20 pm
Feb 22, 2023, 5:11 pm
#110
Join Date: Apr 2022
Programs: Delta SkyMiles
Posts: 109
From my experience, this happens a lot at DTW, but the past few weeks, I've been in some queues at BOS and LGA where a lot of people in front of me wave their Amex card to get in. The thing is, you can often see the difference between those who have Amex cards and those who have status/membership/in a premium cabin. Those with Amex cards often have a group of people enter with them, waste space by spreading out their stuff on other empty seats nearby, and create a mess.
The thing is, DL thinks that their SkyClubs are on-par with the Al-Mourjan lounge at DOH, Polaris lounges, or Flagship lounges but they're frankly not and need a reality check. Problem is, even if all of the people with status/membership/in a premium cabin stop using Sky Clubs, they'll still be packed with all of the Amex guests.
The thing is, DL thinks that their SkyClubs are on-par with the Al-Mourjan lounge at DOH, Polaris lounges, or Flagship lounges but they're frankly not and need a reality check. Problem is, even if all of the people with status/membership/in a premium cabin stop using Sky Clubs, they'll still be packed with all of the Amex guests.
Feb 22, 2023, 5:31 pm
#111
Join Date: May 2010
Posts: 3,461
And by doing that, you are taking away the opportunity for a legitimate customer being able to possibly get a lower fare in that earlier flight if you booked the last ticket in a cheaper bucket! Nothing but selfishness IMHO! And why anyone needs to show up more than 3 hours before a non-connection flight just to get into a Sky Club baffles me!
because finding a way around the rules and bragging about it is classic don’t you know who I am
Demonstrating how you can be above the rules because your special is very common in this group
Feb 22, 2023, 6:06 pm
#112
Join Date: Mar 2011
Location: New York, NY
Programs: AA ExPl, DL PM, UA Silver, Hyatt Globalist, Marriott Titanium, probably some others
Posts: 4,105
The discretionary argument gets murkier when it's not so clear-cut. What if the club's 50% full? What if it's 25% full and there's a block of flights about to come in that will quickly cause the club to be overcrowded? What if the SC manager told the gate agents to enforce this rule without any questions? The rules are the rules for a reason, and you knew what they were. That other SCs choose to bend those rules to accommodate you doesn't mean that the DEN SC is wrong to keep you out five hours before a flight, I'm sorry.
Feb 22, 2023, 6:22 pm
#113
Join Date: Mar 2011
Location: New York, NY
Programs: AA ExPl, DL PM, UA Silver, Hyatt Globalist, Marriott Titanium, probably some others
Posts: 4,105
this is a good point, if the Amex relationship didn't exist, Delta would have been liquidated years ago and hence there would be no crowding issue at the clubs.
in any case, Delta can't just unilaterally end card access, they have contractual obligations. Also everyone raves about how nice the clubs are now, that's 100% due to Amex money.
in any case, Delta can't just unilaterally end card access, they have contractual obligations. Also everyone raves about how nice the clubs are now, that's 100% due to Amex money.
From my experience, this happens a lot at DTW, but the past few weeks, I've been in some queues at BOS and LGA where a lot of people in front of me wave their Amex card to get in. The thing is, you can often see the difference between those who have Amex cards and those who have status/membership/in a premium cabin. Those with Amex cards often have a group of people enter with them, waste space by spreading out their stuff on other empty seats nearby, and create a mess.
Feb 22, 2023, 8:03 pm
#114
Join Date: Nov 2018
Location: TUL
Programs: Delta, Marriott, IHG Platinum
Posts: 232
Agreed. I have lounge access via my AMEX and I can confidently state I’ve never “waved it around.” In fact, most people have them in their Apple Wallet now and all that’s required is a quick scan of one’s boarding pass. In 2023 there are fewer and fewer reasons to ever take one’s CC out of one’s wallet, much less wave it around.
Feb 23, 2023, 6:30 am
#115
Join Date: Feb 2019
Posts: 3,097
DEN also has AMEX Centurion Lounge also enforcing the 3 hour rules. My guess is they are enforcing the same rule for Centurion Lounge at Sky Club as you are using the same access method. Tho I could be wrong, AMEX could deny compensation to SC if swiped more than 3 hours.
Feb 23, 2023, 6:59 am
#116
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
Agreed. I have lounge access via my AMEX and I can confidently state I’ve never “waved it around.” In fact, most people have them in their Apple Wallet now and all that’s required is a quick scan of one’s boarding pass. In 2023 there are fewer and fewer reasons to ever take one’s CC out of one’s wallet, much less wave it around.
Feb 23, 2023, 8:20 am
#117
Join Date: Feb 2017
Location: Austin, TX
Programs: BAEC Gold, HHonors Diamond, Marriott Titanium, UA Gold (*G), DL Silver, Makers Mark Ambassador
Posts: 4,643
Agreed. I have lounge access via my AMEX and I can confidently state I’ve never “waved it around.” In fact, most people have them in their Apple Wallet now and all that’s required is a quick scan of one’s boarding pass. In 2023 there are fewer and fewer reasons to ever take one’s CC out of one’s wallet, much less wave it around.
Feb 23, 2023, 8:31 am
#118
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 23,067
Have you tried to putting her card in her My Delta profile under saved Payment Methods? This is basically the only way DL can associate card with the flyer as additional cards have your SM number on them, not theirs.
Feb 23, 2023, 8:38 am
#120
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 23,067