Who been turned away from a Sky Club with the 3 hour rule?
Feb 20, 2023, 5:13 pm
#46
Join Date: Dec 2012
Programs: AA Plat Pro
Posts: 909
Delta is leaving dollars on the table. Why not offer a paid access fee (one-time or maybe multi-pass) if you want to enter more than 3 hour prior to departure (2hr 20 as one poster put it). I think for it to be successful and not drastically increase people in the club, the price should be slightly painful, to discourage the masses from camping out all day.
Feb 20, 2023, 5:18 pm
#47
Join Date: Jul 2022
Posts: 832
This can’t be a serious question. It makes a difference of 30-60 minutes depending on the flight. Of course it’s arbitrary, and I’m saying I’d like to see a more sensical arbitrary rule. Does it have a huge impact on me or whether or not I’ll fly Delta? No, of course not. Just sharing an opinion.
Feb 20, 2023, 6:11 pm
#49
Join Date: Jul 2021
Programs: United, EVA, Marriott, Hilton
Posts: 309
The Centurion lounge in Concourse C will let you in 3 hours before it closes at 9 pm, so that may be an answer if you are taking the late night flight again. You can get in with your Reserve card.
You didn't miss much in the DEN Sky Club though.
Both the time limit and cutting GM/PM/DM access have been short-sighted in my opinion. It's shown people that Delta's only real loyalty is to Amex.
You didn't miss much in the DEN Sky Club though.
Both the time limit and cutting GM/PM/DM access have been short-sighted in my opinion. It's shown people that Delta's only real loyalty is to Amex.
JFK centurion turned me away for my 00:20 flight because it was not same day and "they're a same day lounge".
Feb 20, 2023, 7:00 pm
#50
Join Date: Dec 2002
Location: Pleasant Prairie, WI USA DL FO (until 2/04), NW silver '03, NW gold '04+'05 Plat '06+ (thanks, Leo!), DL SkyClub
Programs: DL Plat/ Million Miler, AS, Hilton, Marriott Bonvoy, Piggly Wiggly Pig Points
Posts: 2,233
True to a point. Pax who buy SC memberships also contribute to the bottom line. That said, maybe they could look at exclusive clubs for exclusive pax. Doesn't another airline have that?
Feb 20, 2023, 7:03 pm
#51
Join Date: Dec 2002
Location: Pleasant Prairie, WI USA DL FO (until 2/04), NW silver '03, NW gold '04+'05 Plat '06+ (thanks, Leo!), DL SkyClub
Programs: DL Plat/ Million Miler, AS, Hilton, Marriott Bonvoy, Piggly Wiggly Pig Points
Posts: 2,233
That ought to get a ... award. People complain about lawyers and the law but there's a rule of law that statutes are supposed to be construed in a contemporary and practical manner so as to avoid absurd and unreasonable results. Shame on Amex.
Feb 20, 2023, 10:25 pm
#52
Join Date: Feb 2017
Location: Austin, TX
Programs: BAEC Gold, HHonors Diamond, Marriott Titanium, UA Gold (*G), DL Silver, Makers Mark Ambassador
Posts: 4,642
Feb 21, 2023, 5:00 am
#53
Join Date: Jul 2021
Programs: United, EVA, Marriott, Hilton
Posts: 309
They followed the letter to the law but had the audacity to tell me to come back the next day. I filed a complaint but no response.
Feb 21, 2023, 5:39 am
#54
Join Date: Mar 2005
Location: West of CLE
Programs: Delta DM/3 MM; Hertz PC; National EE; Amtrak GR; Bonvoy Silver; Via Rail Préférence
Posts: 5,384
This hasn't happened to me yet because my new home airport (CLE) doesn'td have a SkyClub, this happened to my sister-in-law's husband, a 5 MMer. He is a regular at the DCA SkyClub and all the staff there know him by name and sight.
The rule seems easy for the club staff to enforce; the computer tells them whether the club member is more than 3 hours away from scheduled departure at the originating airport. Management must have told club staff, no waivers, no favors. Here is another area where I don't blame staff, I blame management.
The rule seems easy for the club staff to enforce; the computer tells them whether the club member is more than 3 hours away from scheduled departure at the originating airport. Management must have told club staff, no waivers, no favors. Here is another area where I don't blame staff, I blame management.
Feb 21, 2023, 5:54 am
#55
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
This hasn't happened to me yet because my new home airport (CLE) doesn'td have a SkyClub, this happened to my sister-in-law's husband, a 5 MMer. He is a regular at the DCA SkyClub and all the staff there know him by name and sight.
The rule seems easy for the club staff to enforce; the computer tells them whether the club member is more than 3 hours away from scheduled departure at the originating airport. Management must have told club staff, no waivers, no favors. Here is another area where I don't blame staff, I blame management.
The rule seems easy for the club staff to enforce; the computer tells them whether the club member is more than 3 hours away from scheduled departure at the originating airport. Management must have told club staff, no waivers, no favors. Here is another area where I don't blame staff, I blame management.
Amex customer service on this kind of thing has been worse than useless for me. Even on things as basic as when Amex posts incorrect Centurion lounge operating hours, they just wasted my time and did nothing about updating the operating hours so customers wouldn’t be mislead.
Feb 21, 2023, 8:11 am
#56
Join Date: Feb 2019
Posts: 3,097
I got run off from the Chicago club. I used the kiosk to check in and it presented me with a huge red display. Of course I protested and still got refused. The club was not busy at all. Anyway went across the hall to the pathetic Priority club. Drank some apple juice out of a baby can and ate some crap food for 45 minutes.
Feb 21, 2023, 8:13 am
#57
Join Date: Feb 2019
Posts: 3,097
This can’t be a serious question. It makes a difference of 30-60 minutes depending on the flight. Of course it’s arbitrary, and I’m saying I’d like to see a more sensical arbitrary rule. Does it have a huge impact on me or whether or not I’ll fly Delta? No, of course not. Just sharing an opinion.
What I'm saying is that you're complaint has nothing to do with using departure time vs. boarding time, it's just a simple "the time limit should be higher because more time = better (for me)". Which is, I guess, obvious?
Feb 21, 2023, 8:19 am
#58
Join Date: Feb 2019
Posts: 3,097
I'm not sure why people get hung up on "membership" as being some exalted status that deserves unending adulation, it's a method to access the club and Delta has sent an extremely clear message that they don't see it as any more special than using a card.
Feb 21, 2023, 8:22 am
#59
Join Date: Feb 2019
Posts: 3,097
is this something you've actually seen? IME people who are this busy don't have time to just twiddle their thumbs in a lounge for three hours, they will arrive at the airport like 2 minutes before boarding and go straight from car to TSA to gate.
Feb 21, 2023, 8:25 am
#60
Join Date: Feb 2017
Location: Austin, TX
Programs: BAEC Gold, HHonors Diamond, Marriott Titanium, UA Gold (*G), DL Silver, Makers Mark Ambassador
Posts: 4,642
I assume many (but not all) congresspeople are flying AA since the DCA hub has connectivity to many state capitals and other large cities. The folks from Georgia may be on Delta but with a UA hub at IAD as well, I'm guessing DL has the smallest percentage of the big 3 for Gov't pax into/out of DC.