Who been turned away from a Sky Club with the 3 hour rule?
Feb 20, 2023, 11:59 am
#31
Join Date: Nov 2003
Location: ORD / MDW / FLL
Programs: DL DM/1MM, AA EXP, SPG Platinum, Hyatt Platinum, Marriott Platinum
Posts: 2,295
There are so many other things DL has done that on the surface seem to be effective strategies to push loyal customers away but actually haven't...and DL knows it.
Feb 20, 2023, 12:09 pm
#32
Join Date: Dec 2002
Location: Pleasant Prairie, WI USA DL FO (until 2/04), NW silver '03, NW gold '04+'05 Plat '06+ (thanks, Leo!), DL SkyClub
Programs: DL Plat/ Million Miler, AS, Hilton, Marriott Bonvoy, Piggly Wiggly Pig Points
Posts: 2,233
Feb 20, 2023, 12:23 pm
#33
Join Date: Jul 2022
Posts: 832
I was walking up to a DTW SC as an agent was putting up the "sorry we're full" sign. I made an exasperated hand gesture, and the agent said "come on in!" I told him I was a little early (approx. 10 minutes) and he told me not to worry about it. This was all before he knew my status or the fact that I was flying in D1. I really appreciated that.
Feb 20, 2023, 12:45 pm
#34
Join Date: Jan 2013
Location: Vancouver
Programs: AB BA Waterloo Mama Mia
Posts: 1,147
And by doing that, you are taking away the opportunity for a legitimate customer being able to possibly get a lower fare in that earlier flight if you booked the last ticket in a cheaper bucket! Nothing but selfishness IMHO! And why anyone needs to show up more than 3 hours before a non-connection flight just to get into a Sky Club baffles me!
Feb 20, 2023, 12:56 pm
#35
FlyerTalk Evangelist
Join Date: Mar 2013
Programs: DL PM, MR Titanium/LTP, Hilton Diamond
Posts: 10,130
Rules are rules, I prefer when DL is by the book with what they publish even if it seems odd.
Having agents who waive the rules it what leads to all the other threads about people getting skipped on the upgrade list, overcrowding, etc., etc.
My guess is the agents are driven by what the computer says and if it says no, the answer is no.
Of course you have some edge cases where it’s nonsensical (e.g., empty lounge) but for a big organization I prefer the consistency of the rules being enforced.
You also knew this rule before you arrived at the airport. You easily could’ve asked the hotel to hold your luggage after the late checkout and gone out to eat in downtown Denver and then headed to DEN within 3 hours
Having agents who waive the rules it what leads to all the other threads about people getting skipped on the upgrade list, overcrowding, etc., etc.
My guess is the agents are driven by what the computer says and if it says no, the answer is no.
Of course you have some edge cases where it’s nonsensical (e.g., empty lounge) but for a big organization I prefer the consistency of the rules being enforced.
You also knew this rule before you arrived at the airport. You easily could’ve asked the hotel to hold your luggage after the late checkout and gone out to eat in downtown Denver and then headed to DEN within 3 hours
Feb 20, 2023, 1:34 pm
#36
Original Poster
Join Date: Dec 2014
Programs: DL Diamond and MM, UA 1K, Marriott LTT
Posts: 133
Rules are rules, I prefer when DL is by the book with what they publish even if it seems odd.
Having agents who waive the rules it what leads to all the other threads about people getting skipped on the upgrade list, overcrowding, etc., etc.
My guess is the agents are driven by what the computer says and if it says no, the answer is no.
Of course you have some edge cases where it’s nonsensical (e.g., empty lounge) but for a big organization I prefer the consistency of the rules being enforced.
You also knew this rule before you arrived at the airport. You easily could’ve asked the hotel to hold your luggage after the late checkout and gone out to eat in downtown Denver and then headed to DEN within 3 hours
Having agents who waive the rules it what leads to all the other threads about people getting skipped on the upgrade list, overcrowding, etc., etc.
My guess is the agents are driven by what the computer says and if it says no, the answer is no.
Of course you have some edge cases where it’s nonsensical (e.g., empty lounge) but for a big organization I prefer the consistency of the rules being enforced.
You also knew this rule before you arrived at the airport. You easily could’ve asked the hotel to hold your luggage after the late checkout and gone out to eat in downtown Denver and then headed to DEN within 3 hours
Feb 20, 2023, 3:42 pm
#40
Join Date: Feb 2019
Posts: 3,097
lol, it's an arbitrary number, what difference does it make if they time it from boarding or from departure? Either way they're going to have to set the cutoff somewhere and somebody is going to whine that the number should have been 30 minutes more.
Feb 20, 2023, 3:46 pm
#41
Join Date: Jul 2003
Location: Atlanta
Posts: 5,182
They don’t need to be expensive or fully refundable. Even BE counts for access and are fully refundable if you cancel them as soon as you enter the lounge.
Feb 20, 2023, 3:47 pm
#42
Join Date: Feb 2019
Posts: 3,097
they may want to do exactly that. Loyal customers are not necessarily profitable ones. Customers that routinely sit in the club for 3+ hours after buying a V-bucket fare are not exactly driving profits. They are, as we speak, massively overhauling who they actually care about and who they don't.
Feb 20, 2023, 3:49 pm
#43
Join Date: Jul 2003
Location: Atlanta
Posts: 5,182
they may want to do exactly that. Loyal customers are not necessarily profitable ones. Customers that routinely sit in the club for 3+ hours after buying a V-bucket fare are not exactly driving profits. They are, as we speak, massively overhauling who they actually care about and who they don't.
Feb 20, 2023, 4:25 pm
#44
Formerly known as scootr29
Join Date: Apr 2010
Posts: 977
I got run off from the Chicago club. I used the kiosk to check in and it presented me with a huge red display. Of course I protested and still got refused. The club was not busy at all. Anyway went across the hall to the pathetic Priority club. Drank some apple juice out of a baby can and ate some crap food for 45 minutes.
Feb 20, 2023, 4:48 pm
#45
FlyerTalk Evangelist
Join Date: Aug 2017
Programs: AS 75K, DL Silver, UA Platinum, Hilton Gold, Hyatt Discoverist, Marriott Platinum + LT Gold
Posts: 10,501
I stupidly assumed it was a 3-hour time limit to use the club and showed up 3 hours before boarding. After a short instructional lecture and showing the appropriate level of remorse I got in. But 3 hours before flight departure effectively means not more than 2 hours 20 minutes in the club.
Then I went to delta.com and read the entry rules and requirements. Holey Moley. And I thought United was carcking too much by limiting access to Polaris to same day connections only
Then I went to delta.com and read the entry rules and requirements. Holey Moley. And I thought United was carcking too much by limiting access to Polaris to same day connections only