Mar 24, 2020, 6:20 pm
Last edit by: xliioper
**Update 7/21/21 North America, Latin America, and Caribbean***
- 6/15 Hot meal service returns to select D1/FC Transcon flights - JFK-SEA/SFO/LAX + BOS-SEA/LAX
- 6/15 Snack basket returns to select FC/C+/and D1 flights as well as Y Flight Fuel Box sales returning
- 7/28 (limited to SEA/SFO/LAX/SLC to/from hubs/focus cities) Meals on FC flights over 1500 miles departing before 9PM. Meals will likely be cold/uncooked items like salads and sandwiches.
- 8/17 and 8/24 Remaining FC flights over 1500 miles get meals.
- 8/24 hub-to-hub (inc. focus cities) routes between 900 and 1500 miles get meals
- 8/31 full restoration of old meal service standard (meal windows seem to be gone) with all FC flights between 900-1500 miles getting meals
https://news.delta.com/la-chefs-jon-shook-vinny-dotolo-headline-return-fresh-meals-deltas-premium-domestic-cabins
**Update 4/14 North America, Latin America, and Caribbean***
All Cabins, Purell wipe or similar during boarding
Beverages: 7.5oz mini cans: Coke, Diet Coke, Sprite, Ginger Ale, Tonic, Club, Orange, Cran, Bloody Mary Mix, Coffee Tea, Water.
Spirits: Finlandia Vodka, Jack, Bombay Gin, Woodford, Tip Top Old Fashioned & Margarita, Sweetwater 420 & Hazy IPA, Miller Lite, White/Red/Sparkling Wine
F/C - All Flights - NO PDB OR PRE-SET WATER - Full Beverage Selection, Sweet & Salty Snack
F/C 900+ - Choice of Non-Perishable flight fuel box.
F/C 1500+ - Pre Arrival Second Beverage Service
**you can always request refills**
C+, M/C - < 251 - No Service
C+, M/C - 251+ - 8oz water, Coffee/Tea, 2 Snacks (Sweet/Salty) C+ Only: Beer/Wine
C+, M/C - 500+ - Full Beverage, 2 Snacks (Sweet/Salty), Ice On Request, C+ Only: Complimentary Spirits
C+, M/C - 1500+ - Pre Arrival Second Beverage Service
**you can always request refills**
Tap To Pay activated on Flight Attendant Devices For Contactless Payments.
*on domestic widebodies D1 gets domestic FC service. A/C that have PS are C+ service and C+ is MC service.*
For your convenience, note that the contents of the Bistro (orange) box are pictured in post #3814 while a detailed list of the contents of the Market (yellow) box is given in post #3471.
- 6/15 Hot meal service returns to select D1/FC Transcon flights - JFK-SEA/SFO/LAX + BOS-SEA/LAX
- 6/15 Snack basket returns to select FC/C+/and D1 flights as well as Y Flight Fuel Box sales returning
- 7/28 (limited to SEA/SFO/LAX/SLC to/from hubs/focus cities) Meals on FC flights over 1500 miles departing before 9PM. Meals will likely be cold/uncooked items like salads and sandwiches.
- 8/17 and 8/24 Remaining FC flights over 1500 miles get meals.
- 8/24 hub-to-hub (inc. focus cities) routes between 900 and 1500 miles get meals
- 8/31 full restoration of old meal service standard (meal windows seem to be gone) with all FC flights between 900-1500 miles getting meals
https://news.delta.com/la-chefs-jon-shook-vinny-dotolo-headline-return-fresh-meals-deltas-premium-domestic-cabins
**Update 4/14 North America, Latin America, and Caribbean***
All Cabins, Purell wipe or similar during boarding
Beverages: 7.5oz mini cans: Coke, Diet Coke, Sprite, Ginger Ale, Tonic, Club, Orange, Cran, Bloody Mary Mix, Coffee Tea, Water.
Spirits: Finlandia Vodka, Jack, Bombay Gin, Woodford, Tip Top Old Fashioned & Margarita, Sweetwater 420 & Hazy IPA, Miller Lite, White/Red/Sparkling Wine
F/C - All Flights - NO PDB OR PRE-SET WATER - Full Beverage Selection, Sweet & Salty Snack
F/C 900+ - Choice of Non-Perishable flight fuel box.
F/C 1500+ - Pre Arrival Second Beverage Service
**you can always request refills**
C+, M/C - < 251 - No Service
C+, M/C - 251+ - 8oz water, Coffee/Tea, 2 Snacks (Sweet/Salty) C+ Only: Beer/Wine
C+, M/C - 500+ - Full Beverage, 2 Snacks (Sweet/Salty), Ice On Request, C+ Only: Complimentary Spirits
C+, M/C - 1500+ - Pre Arrival Second Beverage Service
**you can always request refills**
Tap To Pay activated on Flight Attendant Devices For Contactless Payments.
*on domestic widebodies D1 gets domestic FC service. A/C that have PS are C+ service and C+ is MC service.*
For your convenience, note that the contents of the Bistro (orange) box are pictured in post #3814 while a detailed list of the contents of the Market (yellow) box is given in post #3471.
DL In Flight Service Changes during COVID-19 (Consolidated Thread)
Jul 19, 2021, 12:55 pm
#4741
Join Date: Jan 2021
Location: NY
Programs: DL PM
Posts: 98
Can anyone confirm if DL is serving a meal on DEN-JFK in first? Experience in the past few weeks?
Jul 19, 2021, 12:59 pm
#4742
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,809
Jul 19, 2021, 1:01 pm
#4743
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 23,057
There have been no confirmed reports of meals on any domestic FC flights over 1500 miles yet which would include DEN-JFK. According to Meal Services listed for these flights they were supposed to start on July 13th, but that has not happened. At this point, they are still only providing the Market and Bistro snack boxes in FC.
Jul 19, 2021, 1:07 pm
#4744
Join Date: Jan 2021
Location: NY
Programs: DL PM
Posts: 98
There have been no confirmed reports of meals on any domestic FC flights over 1500 miles yet which would include DEN-JFK. According to Meal Services listed for these flights they were supposed to start on July 13th, but that has not happened. At this point, they are still only providing the Market and Bistro snack boxes in FC.
Jul 19, 2021, 1:35 pm
#4745
FlyerTalk Evangelist
Join Date: Dec 2004
Location: East Coast
Programs: AA CONCIERGE KEY & 1MM, HILTON DIAMOND
Posts: 11,970
Jul 19, 2021, 1:39 pm
#4746
Join Date: Jul 2015
Location: MCO
Programs: DL PM, UA Silver, Marriott Titanium, Hertz Presidents Circle
Posts: 4,318
Jul 19, 2021, 1:44 pm
#4747
FlyerTalk Evangelist
Join Date: Dec 2004
Location: East Coast
Programs: AA CONCIERGE KEY & 1MM, HILTON DIAMOND
Posts: 11,970
Would be awesome if anyone who has flown this route recently could confirm because currently DL's web site is showing meals for many flights outside of D1 when in reality only snack boxes are being served
Jul 19, 2021, 1:52 pm
#4748
Join Date: Jul 2015
Location: MCO
Programs: DL PM, UA Silver, Marriott Titanium, Hertz Presidents Circle
Posts: 4,318
Customers flying to and from Washington D.C. and Los Angeles will also enjoy the hot menu items starting July 7.
Jul 19, 2021, 8:00 pm
#4749
Join Date: Jul 2012
Programs: DL DM 2 MM, Marriott Bonvoy Lifetime Titanium/Ambassador Elite , Hilton Honors Lifetime Diamond
Posts: 503
I have been assured three times tonight from the “Customer Care” department based on an email complaint I sent regarding receiving a hot meal this weekend ATL-SMF and the return. Email saved as evidence as I questioned the response and was told again that there would be a hot meal provided each way. I’m not holding my breath.
I did call the Diamond Desk first and they told me no hot meal. I believe them
I did call the Diamond Desk first and they told me no hot meal. I believe them
Jul 19, 2021, 8:31 pm
#4750
Join Date: Feb 2008
Programs: DL 4MM; DM
Posts: 1,397
My ATL-LAS flight today (just like my vv flight on the 13th) had the sodium/junk food boxes. I chatted with the excellent FA working in FC. Unfortunately DL has brainwashed them into believing this is truly a catering issue. Which, technically it is. But if DL would expend the cash like UA and AA, we could have something at least semi-edible. She complained about the fact they were going hungry too due to the long lines at airport vendors and lack of 'real' food on DL. And she mentioned how embarrassed she was that all DL is offering is this garbage. At least we are on the same team, so to speak.
Jul 19, 2021, 8:34 pm
#4751
Join Date: Jul 2015
Location: MCO
Programs: DL PM, UA Silver, Marriott Titanium, Hertz Presidents Circle
Posts: 4,318
My ATL-LAS flight today (just like my vv flight on the 13th) had the sodium/junk food boxes. I chatted with the excellent FA working in FC. Unfortunately DL has brainwashed them into believing this is truly a catering issue. Which, technically it is. But if DL would expend the cash like UA and AA, we could have something at least semi-edible. She complained about the fact they were going hungry too due to the long lines at airport vendors and lack of 'real' food on DL. And she mentioned how embarrassed she was that all DL is offering is this garbage. At least we are on the same team, so to speak.
Jul 19, 2021, 8:39 pm
#4752
Join Date: Feb 2008
Programs: DL 4MM; DM
Posts: 1,397
I wish I had thought of that. I did bite my tongue about the fact that I had a hot meal on UA. She was just so nice, and worked the cabin so hard, that I couldn't bring myself to make her feel worse about the fc meal situation. She must have apologized at least 4 times for the fact my 'meal' on the flight was a Lara bar I brought on board, rather than the garbage box.
Jul 19, 2021, 8:55 pm
#4753
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 23,057
I suspect FA's and frontline agents are unlikely to know what is going on behind the scenes with the catering issues. While it might feel satisfying to take out your frustrations and challenge them on the inconsistencies, it's not like they'll be able to come up with a cogent explanation or justification when they don't really have much information to work with. I can understand mentioning the disappointment with the current situation, but I don't see the need to make them feel responsible for something they don't really have anything to do with. The challenges really need to be made higher up the chain. I believe [email protected] actually goes to someone at Delta. Perhaps if enough people emailed that address, there might be attention paid to the situation.
Last edited by xliioper; Jul 19, 2021 at 9:01 pm
Jul 19, 2021, 9:30 pm
#4754
Join Date: Jun 1999
Location: NYC/LA
Programs: DL Plat, AA Plat Pro, Marriott Titanium, IHG Diamond Amb
Posts: 7,487
Is there a legitimate issue going on with Delta’s catering providers having staffing issues where they are unable to provision the meals, thus delaying the reintroduction of the meals? Of course any staffing issues can ultimately be solved by the budget the client (DL) is willing to pay for the service… just trying to brainstorm on what ultimately is going on here.
Jul 20, 2021, 12:21 am
#4755
FlyerTalk Evangelist
Join Date: Dec 2004
Location: East Coast
Programs: AA CONCIERGE KEY & 1MM, HILTON DIAMOND
Posts: 11,970
Is there a legitimate issue going on with Delta’s catering providers having staffing issues where they are unable to provision the meals, thus delaying the reintroduction of the meals? Of course any staffing issues can ultimately be solved by the budget the client (DL) is willing to pay for the service… just trying to brainstorm on what ultimately is going on here.