Delta: Refund/Mileage Redeposit/Cancellation/Rebooking During COVID19
Mar 13, 2020, 1:08 am
#331
Join Date: Aug 2018
Location: Seattle
Posts: 11
Have you seen this stated somewhere?
I have an award ticket (SEA-LIS April 27 - May 5th). Also it was purchased by a friend for me so it may make matters even more complicated.
Delta policy https://www.delta.com/us/en/advisori...#transatlantic seems to cover my flight, but talks about the "value" of the ticket (... apply any unused value of the ticket toward the purchase of a new ticket for a period of one year...)
I have the option to Modify or Cancel the flight online:
I have an award ticket (SEA-LIS April 27 - May 5th). Also it was purchased by a friend for me so it may make matters even more complicated.
Delta policy https://www.delta.com/us/en/advisori...#transatlantic seems to cover my flight, but talks about the "value" of the ticket (... apply any unused value of the ticket toward the purchase of a new ticket for a period of one year...)
I have the option to Modify or Cancel the flight online:
- The Modify option failed.
- The cancel one doesn't give any indication about fees or that the points will be returned.
Mar 13, 2020, 1:10 am
#332
Join Date: Aug 2018
Location: Seattle
Posts: 11
Here's the link on delta's site: https://www.delta.com/us/en/advisori...travel-updates
I'm not sure about award tickets.
Mar 13, 2020, 8:44 am
#333
Join Date: Oct 2005
Location: Fairfax County, VA
Posts: 53
I too got contradictory information in person at ATL and by phone. My remaining question: if I cancel my trip (an expensive international ticket), do I have to rebook that same trip on another date before Feb. 25, 2021? Or does the value of my original ticket become credit that I can use on multiple less expensive bookings like a normal credit?
Mar 13, 2020, 9:57 am
#335
Join Date: Dec 2009
Programs: DL DM
Posts: 262
Just bought ticket yesterday for a conferenced cancelled this morning. I cannot get make any progress on the 24-hour cancellation process on either the app or web, I keep on getting the "Oh No! We're sorry but we are unable to cancel your itinerary online..." message and recommends calling. The 24-hour cancel has always been the most foolproof change option on the Delta website, it's a shame that this is down now as they don't need extra call volume. I'm going to assume DL will refund these tickets outside the 24 hour period since the system is down and I've received emails to refrain from calling unless traveling within 72 hours.
Mar 13, 2020, 10:03 am
#337
Join Date: Jul 2019
Location: Hartford, CT
Programs: Delta PM
Posts: 77
Just bought ticket yesterday for a conferenced cancelled this morning. I cannot get make any progress on the 24-hour cancellation process on either the app or web, I keep on getting the "Oh No! We're sorry but we are unable to cancel your itinerary online..." message and recommends calling. The 24-hour cancel has always been the most foolproof change option on the Delta website, it's a shame that this is down now as they don't need extra call volume. I'm going to assume DL will refund these tickets outside the 24 hour period since the system is down and I've received emails to refrain from calling unless traveling within 72 hours.
Mar 13, 2020, 10:08 am
#338
Join Date: Feb 2019
Programs: DL PM, HHD, MG
Posts: 162
I also canceled via Twitter, got the same message. Just checked my wallet, and cancellation shows up as an unused e-ticket for the full amount.
Mar 13, 2020, 10:56 am
#339
Join Date: Mar 2012
Location: Minneapolis MN
Programs: DL PM
Posts: 489
Interesting, mine is now showing the full amount two (vs. full amount minus $200 last night). Maybe they are systematically updating them.
Mar 13, 2020, 11:16 am
#340
Join Date: Jul 2009
Location: IAH
Programs: Delta Platinum & 2MM, Marriott Lifetime TIT, Hertz Pres Club, IHG Gold, *A Gold
Posts: 1,253
I just tried to cancel a trip for Monday morning. Website got the "oh no!" error message. I called and got an agent on the phone in less than two minutes. The cancellation process took less than two more minutes. She explained very clearly:
No refund
Full value of the ticket will be issued as a credit
I must re-book prior to 17-Feb-2021
I must re-book over the phone
The credit immediately showed up in the Credits & Certificates section of My Wallet.
The Terms & Conditions of the credit read:
REDEMPTION NOTES
No refund
Full value of the ticket will be issued as a credit
I must re-book prior to 17-Feb-2021
I must re-book over the phone
The credit immediately showed up in the Credits & Certificates section of My Wallet.
The Terms & Conditions of the credit read:
REDEMPTION NOTES
-
- To redeem, you will need the Ticket Number .
- Redeem this eCredit when booking travel using any of the channels specified below:
- Book your reservation quickly and easily online, by visiting www.delta.com/redeem.
- Call Delta Reservations and advise the agent that you are redeeming a Delta eTicket (a Direct Ticketing Charge may apply). In U.S. and Canada, call 800-221-1212 or 800-225-2525. In Japan, call 0120-120-747 or 0476-31-8000. In all other countries, please contact your local Delta Reservations office.
- Call Delta Vacations at 800-800-1504 (Travel Agents call: 800-727-1111). This electronic ticket applies exclusively to the air portion of your itinerary.
Last edited by CO-PLAT; Mar 13, 2020 at 11:59 am
Mar 13, 2020, 1:38 pm
#341
Join Date: Apr 2010
Location: PNS
Programs: DL FO, UA, AA
Posts: 700
Same here as well. It is now showing the full amount when yesterday it had the $200 change fee removed. This is smart and will keep the phone lines open for more pressing travelers.
Mar 13, 2020, 1:43 pm
#342
Join Date: Nov 2009
Programs: DL PM 1MM
Posts: 3,439
https://www.delta.com/us/en/advisori...travel-updates
To help address customers with immediate travel needs, we are asking those who do not have travel in the next 72 hours to refrain from contacting us as we are experiencing high volume. Thank you for your patience and partnership as we work through this unprecedented situation.
If you are traveling in the next couple of days and meet the coronavirus waiver conditions, please know that we can still process a refund or reservation change for an un-flown ticket if you can’t get through before your scheduled departure.
We will continue to provide updates as the situation evolves.
If you are traveling in the next couple of days and meet the coronavirus waiver conditions, please know that we can still process a refund or reservation change for an un-flown ticket if you can’t get through before your scheduled departure.
We will continue to provide updates as the situation evolves.
Mar 13, 2020, 2:09 pm
#343
Join Date: Sep 2002
Location: Orlando, FL, US
Programs: DL-Dirt Medallion;US-Cast Iron Preferred; HH-Gold; Avis First
Posts: 3,617
Mar 13, 2020, 2:53 pm
#344
Join Date: Mar 2020
Posts: 6
Same issue here on three different itineraries. When you first hit cancel, you get the "Oh no!" message.
If you go back to my trips and hit "Start flight cancellation" again, you get the "Request refund" message.
After one email exchange with customer service, it APPEARS that if you get the "Request Refund" screen then the itinerary has been cancelled.
But who knows.
If you go back to my trips and hit "Start flight cancellation" again, you get the "Request refund" message.
After one email exchange with customer service, it APPEARS that if you get the "Request Refund" screen then the itinerary has been cancelled.
But who knows.
Mar 13, 2020, 4:19 pm
#345
Join Date: May 2018
Posts: 36
Sorry if this is repetitive. I’m still a little uncertain. Delta’s website says
You may choose to cancel your trip, and use the value towards a future flight.
Can we effectively ignore the “one time” thing and it’s just you can cancel and get flight credit to be used within a year?
- Ticket Can Be Changed One-Time To An Alternate Itinerary. Must Be Re-issued On/Before: February 28, 2021
You may choose to cancel your trip, and use the value towards a future flight.
- You may cancel your flight and apply any unused value of the ticket toward the purchase of a new ticket for a period of one year from the original issue date.
- The change fee will be waived, however fare difference will apply for new travel dates and will be collected at the time of booking the new ticket
Can we effectively ignore the “one time” thing and it’s just you can cancel and get flight credit to be used within a year?