Delta: Refund/Mileage Redeposit/Cancellation/Rebooking During COVID19
Mar 14, 2020, 6:42 pm
#376
Join Date: Feb 2017
Location: FAT
Posts: 146
Alas, I went to cancel my 4/26 domestic trip and it just keeps erroring out in 2 different browsers, tried on the app but it wanted to charge me the $150. At least I got the March one done. Sounds like they're trying to get their IT up and running for this...
ETA: got my 4/26 award flight cancelled today online. Miles already back in account.
Last edited by 49penguins; Mar 15, 2020 at 12:25 pm
Mar 14, 2020, 8:48 pm
#377
Join Date: Sep 2012
Programs: DL DM
Posts: 772
We had booked travel in July of 2019 for a cruise that we were supposed to be on tomorrow which we cancelled. At first we (wife and I) were each given an e-cert for the full amount of airfare minus $200 each and were told that the fee would be added back in when we went to rebook (only by calling in). As of yesterday our "wallets" on DL.(com) now have the $200 added back showing the full purchase amount of our tickets. Now to your question and mine is that the cert expires one year from date of purchase. So we have to do "something" with it by July 2020 in a few months. My question is do you have to use it and travel by that date or can it be used to book future travel that has to occur by December 31st 2020 per the waiver? Anyone know the answer to this?
When I spoke with the Delta rep to cancel, he said the travel had to occur within one year of issue.
Mar 14, 2020, 9:00 pm
#378
Join Date: Apr 2010
Location: PNS
Programs: DL FO, UA, AA
Posts: 700
Ditto here--when I cancelled a week ago, I was told that the wallet would reflect the price minus the $200 change fee but by calling they would re-apply the $200 fee. Today, the full ticket value is reflected. This saves the hassle of needing to use the phone to book.
When I spoke with the Delta rep to cancel, he said the travel had to occur within one year of issue.
When I spoke with the Delta rep to cancel, he said the travel had to occur within one year of issue.
Mar 14, 2020, 9:35 pm
#379
Join Date: Dec 2016
Posts: 26
I have a trip booked to go from YQM to MYR in a couple of weeks and I am booked on a non refundable J class fare and I was wondering should I cancel and IF I cancel it will I get refunded my money. But the only thing that I wish delta would do is push the credited travel window to May /June 2021 instead of December 2020. But I am monitoring this very closely and my saying is if the Canada US border is still open I will travel.
Mar 15, 2020, 8:53 am
#380
Join Date: May 2010
Posts: 904
Delta changes, what is so extreme I get a refund?
I've tried to find terms and conditions on the delta.com website but failed.
Situation: I have a 2 hop MSP >> PRG on Delta/KLM leaving Friday March 20. I have already been notified that the Delta TATL has been canceled and I am to wait for a new flight reassignment (nothing yet). I was going for a time sensitive reason and do not wish to reschedule the trip. Ticket was purchase about July 1, 2019 on Delta.com.
When the reroute is eventually posted to my account, is any of these a reason to demand a refund?
1. They will have to add a stop to get me there and back since MSP is no longer taking flights to/from Europe.
2. How much of a delay to the layover or the depart/arrive time is allowed?
3. They may have to switch me to a new airline like Czech.
Also, are the funds for economy comfort on the KLM TATL purchased separately but also thru delta.com refundable?
Situation: I have a 2 hop MSP >> PRG on Delta/KLM leaving Friday March 20. I have already been notified that the Delta TATL has been canceled and I am to wait for a new flight reassignment (nothing yet). I was going for a time sensitive reason and do not wish to reschedule the trip. Ticket was purchase about July 1, 2019 on Delta.com.
When the reroute is eventually posted to my account, is any of these a reason to demand a refund?
1. They will have to add a stop to get me there and back since MSP is no longer taking flights to/from Europe.
2. How much of a delay to the layover or the depart/arrive time is allowed?
3. They may have to switch me to a new airline like Czech.
Also, are the funds for economy comfort on the KLM TATL purchased separately but also thru delta.com refundable?
Mar 15, 2020, 9:35 am
#382
FlyerTalk Evangelist
Join Date: Apr 2001
Location: NYC
Posts: 27,239
If your flight was cancelled, you should have no problem getting a full refund. AFAIK, DL has not gone draconian-UA where they’ll only give you a credit if they can get you there within 25 hours of your original arrival time (which I think they walked back somewhat after an uproar).
Mar 15, 2020, 10:53 am
#387
Suspended
Join Date: Aug 2005
Location: BOS
Posts: 15,027
Airlines are in a mad dash to grab as much cash as they can to survive the current crisis. I highly doubt they will EVER refund money for a cancelled flight. A voucher, sure. Extend the voucher? Perhaps. But a full refund? No way.
Mar 15, 2020, 10:57 am
#388
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,640
Taxpayer bailout will be on the horizon.
Mar 15, 2020, 11:00 am
#389
Join Date: Dec 2003
Location: NYC
Posts: 6,436
I just got a refund Friday for cancelled flights (it hasn't hit my credit card yet, but refunds always take a while).
Mar 15, 2020, 11:27 am
#390
Join Date: May 2010
Posts: 904
I can't get thru on the Delta line nor leave a call back number. I'm hesitant to cancel online since i then incur a $300 x 2 fee that I may or may not get waived later on.