Delta: Refund/Mileage Redeposit/Cancellation/Rebooking During COVID19
Mar 16, 2020, 11:01 am
#421
Join Date: Mar 2020
Posts: 3
Non Refundable
We have tickets and hotel booked and paid for through Delta to go to Oregon 04/01/2020. The event has been cancelled by the Governor. Since we can't go and Delta does not answer the phones (called three times and was disconnected) can I get my money back.
Mar 16, 2020, 11:06 am
#422
Join Date: Dec 2018
Location: Washington, DC
Posts: 23
If you don’t get on the flight, they will automatically issue a e-credit. Don’t worry about calling
ETA: I do not know about an actual refund to the credit card used, but I imagine that is something you would have to call about. I doubt they will issue a refund if you booked the flight more than 24 hours ago, as they are trying to reserve cash. IMO the automatic e-credit is a very generous offer.
ETA: I do not know about an actual refund to the credit card used, but I imagine that is something you would have to call about. I doubt they will issue a refund if you booked the flight more than 24 hours ago, as they are trying to reserve cash. IMO the automatic e-credit is a very generous offer.
Mar 16, 2020, 12:53 pm
#423
Join Date: May 2011
Posts: 29
If it does not show you getting a full credit, I would recommend not continuing or else you might end up in my shoes. In contrast, United's website worked flawless to show the credit amount when cancelling another trip...
Mar 16, 2020, 1:05 pm
#426
Join Date: May 2011
Programs: Delta PM, Hyatt Plat-ist, Bonvoyyyyyyed, Hilton $15 Daily F&B Receiver, Food Lion MVP
Posts: 1,203
It's zero'd out, so it's almost certainly going to get the axe. You'll be able to receive a full refund once the system processes the cancellation closer to the flight date.
Mar 16, 2020, 1:09 pm
#427
FlyerTalk Evangelist
Join Date: Jul 2003
Location: jfk area
Programs: AA platinum; 2MM AA, Delta Diamond, Hilton Diamond
Posts: 10,291
Was this a Delta Vacation package, if the hotel is non-refundable and you didn't buy insurance DV plays "hard ball" with the hotel portion--but under the present circumstances, they are a bit nicer. But if you get a voucher and don't rebook it isn't much of a gain.
Mar 16, 2020, 1:20 pm
#428
Join Date: Nov 2005
Location: SEA
Programs: HH Silver
Posts: 2,400
Thanks. I was hoping I would get a refund and not just rebooked on one of the flights that stop in SLC. Now need to decide, stay home or rebook on AS...
Mar 16, 2020, 2:00 pm
#429
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Is this DL or Delta Vacations (which is not DL)?
The air tickets are easy. If your flight is cancelled, you are entitled to a full refund to your original form of payment. For that reason, I would not do anything yet. It sounds as though your flight may well be cancelled and thus you should wait until that happens.
Can't speak to the hotel without knowing both the terms & conditions of the booking and then the policy in effect for Covid-19. If there is a penalty, check your travel insurance. If you would provide better details, it will be easier to provide more concrete advice.
The air tickets are easy. If your flight is cancelled, you are entitled to a full refund to your original form of payment. For that reason, I would not do anything yet. It sounds as though your flight may well be cancelled and thus you should wait until that happens.
Can't speak to the hotel without knowing both the terms & conditions of the booking and then the policy in effect for Covid-19. If there is a penalty, check your travel insurance. If you would provide better details, it will be easier to provide more concrete advice.
Mar 16, 2020, 2:14 pm
#430
Join Date: Sep 2006
Programs: United: 1K
Posts: 390
Mar 16, 2020, 2:42 pm
#431
Join Date: May 2011
Programs: Delta PM, Hyatt Plat-ist, Bonvoyyyyyyed, Hilton $15 Daily F&B Receiver, Food Lion MVP
Posts: 1,203
Is this DL or Delta Vacations (which is not DL)?
The air tickets are easy. If your flight is cancelled, you are entitled to a full refund to your original form of payment. For that reason, I would not do anything yet. It sounds as though your flight may well be cancelled and thus you should wait until that happens.
Can't speak to the hotel without knowing both the terms & conditions of the booking and then the policy in effect for Covid-19. If there is a penalty, check your travel insurance. If you would provide better details, it will be easier to provide more concrete advice.
The air tickets are easy. If your flight is cancelled, you are entitled to a full refund to your original form of payment. For that reason, I would not do anything yet. It sounds as though your flight may well be cancelled and thus you should wait until that happens.
Can't speak to the hotel without knowing both the terms & conditions of the booking and then the policy in effect for Covid-19. If there is a penalty, check your travel insurance. If you would provide better details, it will be easier to provide more concrete advice.
Mar 16, 2020, 3:04 pm
#432
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Worth noting that many properties are not refunding, but offering credits / changes. For frequent travelers, that's fine. Not so much for a one-off.
Mar 16, 2020, 3:42 pm
#433
Join Date: Aug 2018
Location: Seattle
Posts: 11
Have you seen this stated somewhere?
I have an award ticket (SEA-LIS April 27 - May 5th). Also it was purchased by a friend for me so it may make matters even more complicated.
Delta policy https://www.delta.com/us/en/advisori...#transatlantic seems to cover my flight, but talks about the "value" of the ticket (... apply any unused value of the ticket toward the purchase of a new ticket for a period of one year...)
I have the option to Modify or Cancel the flight online:
I have an award ticket (SEA-LIS April 27 - May 5th). Also it was purchased by a friend for me so it may make matters even more complicated.
Delta policy https://www.delta.com/us/en/advisori...#transatlantic seems to cover my flight, but talks about the "value" of the ticket (... apply any unused value of the ticket toward the purchase of a new ticket for a period of one year...)
I have the option to Modify or Cancel the flight online:
- The Modify option failed.
- The cancel one doesn't give any indication about fees or that the points will be returned.
9. What if I paid in miles?
The same rules apply whether a flight is booked with cash or miles. For award flights that qualify for a change fee waiver (including travel dates in March or April 2020, or tickets purchased in March 2020), we are also waiving the mile redeposit fee.
Mar 16, 2020, 4:13 pm
#434
Join Date: Apr 2008
Location: PNW
Programs: FreeAgent; DL Silver; IHG Diamond/ Ambassador
Posts: 698
The cancelation of all SEA-AMS flights has not filtered through the "Manage My Bookings" page, so it is still showing DL142 as operating.
Last edited by hikouki; Mar 16, 2020 at 4:21 pm
Mar 16, 2020, 5:11 pm
#435
Suspended
Join Date: Aug 2005
Location: BOS
Posts: 15,027
The waiver has been extended to cover all destinations for travel through 4/30:
- Affected Customers: All Tickets Issued on or before March 9, 2020
- Impacted Travel Date(s): March 1, 2020 – April 30, 2020
- New Ticket Must Be Re-issued On/Before: Dec 31, 2020
- Rebooked Travel Must Begin No Later Than: Dec 31, 2020