Apr 29, 2023, 10:50 pm
Last edit by: jjl468
MQM bonuses are awarded within a few days of the Amex tracker reporting crossing the threshold
MQD waiver may take up to 2 weeks to update after the MQM spend tracker on the Amex website and is independent of statement dates
MQD waiver may take up to 2 weeks to update after the MQM spend tracker on the Amex website and is independent of statement dates
Consolidated "When does Delta Amex Spend Update"
Sep 23, 2020, 6:18 pm
#211
Join Date: Mar 2012
Programs: Lame Duck Delta PM, Freshly Minted AA EXP
Posts: 234
That is correct--no bonus MQM's for passing a $30K threshold, and after initially receiving 1000 MQM's and RDM's under the new program, no more of those bonuses, either, despite having put several more thousands on the card.
Sep 23, 2020, 6:44 pm
#213
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,413
For me, there's absolutely no reason for a clawback and I haven't received such a letter either.
Sep 23, 2020, 8:53 pm
#214
Join Date: Sep 2020
Posts: 44
Sep 23, 2020, 9:36 pm
#215
Join Date: Jan 2009
Location: WAS
Programs: AA EXP2M, DL 1MM DM ext, UA PP <=> HH G/Marr PE/Hyatt G/IHG P FT RA ( Recovering Addict)
Posts: 4,596
+1
I chatted with Amex twice - no resolution - called DL - no effect - then emailed DL
1
The Bonus MQMs are posting at once - 500 for each 1k spend - even before the statement; but,
2
the threshold MQMs are not posting within 2 days of the statement as before and the tracker is frozen. Shows only 19$ spend for the year
3
The RDMs for spend posted at 2 days after statement - in the past 1-2 days has been typical
4
The 50% bonus miles for the Platinum Business card (for single purchases over 5k) posted 3-4 days after statement, rather than with the statement
Another data point to support the posters above that registering for the Bonus MQM/RDM offer appears to freeze the status tracker. As a result, threshold MQMs are not posting.
I called Delta Amex Reserve Customer Service and was advised they are aware of the issue, but no clear resolution timeframe provided.
I called Delta Amex Reserve Customer Service and was advised they are aware of the issue, but no clear resolution timeframe provided.
1
The Bonus MQMs are posting at once - 500 for each 1k spend - even before the statement; but,
2
the threshold MQMs are not posting within 2 days of the statement as before and the tracker is frozen. Shows only 19$ spend for the year
3
The RDMs for spend posted at 2 days after statement - in the past 1-2 days has been typical
4
The 50% bonus miles for the Platinum Business card (for single purchases over 5k) posted 3-4 days after statement, rather than with the statement
Last edited by ffI; Sep 23, 2020 at 9:46 pm
Sep 23, 2020, 9:40 pm
#216
Join Date: Jan 2009
Location: WAS
Programs: AA EXP2M, DL 1MM DM ext, UA PP <=> HH G/Marr PE/Hyatt G/IHG P FT RA ( Recovering Addict)
Posts: 4,596
1
No clawback email either. Why should they - they wanted us to spend and they got it!
2
Why not let the reps know - some one has to tell them their programs are not working - I understand that when they add a promo and add a line of code, it ruins another line somewhere else - but if no one tells them - they will think they are "best in class" as usual. However I do not expect most reps to know anything about the skymiles program or promos - they read from the rules and script
Last edited by ffI; Sep 23, 2020 at 9:49 pm
Sep 23, 2020, 9:56 pm
#217
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,413
1 My bonus MQMs (500 per $1000 spend) posted all at once within a day of the statement closing, probably on the same day but I need to examine the bill to check this.
3 My RDMs posted on the same date, albeit earlier according to the way the lines are ordered on the DL app, absolutely as expected.
3 My RDMs posted on the same date, albeit earlier according to the way the lines are ordered on the DL app, absolutely as expected.
Sep 24, 2020, 7:54 am
#218
Join Date: Jul 2014
Location: PVD/BOS
Programs: DL PM, AA Plat, Hertz PC
Posts: 58
Instead of a frozen tracker this is what I'm seeing on the AmEx site today:
I crossed a $30k spend threshold on Saturday. The tracker in the app finally updated last night (haven't received the boost email yet). Other data points: I am also signed up for the MQM bonus (I received MQMs around the close of my last statement). I did not receive the clawback email (not even sure what's that about, will go browse some more FT).
I crossed a $30k spend threshold on Saturday. The tracker in the app finally updated last night (haven't received the boost email yet). Other data points: I am also signed up for the MQM bonus (I received MQMs around the close of my last statement). I did not receive the clawback email (not even sure what's that about, will go browse some more FT).
Sep 24, 2020, 8:13 am
#219
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,413
Instead of a frozen tracker this is what I'm seeing on the AmEx site today:
I crossed a $30k spend threshold on Saturday. The tracker in the app finally updated last night (haven't received the boost email yet). Other data points: I am also signed up for the MQM bonus (I received MQMs around the close of my last statement). I did not receive the clawback email (not even sure what's that about, will go browse some more FT).
I crossed a $30k spend threshold on Saturday. The tracker in the app finally updated last night (haven't received the boost email yet). Other data points: I am also signed up for the MQM bonus (I received MQMs around the close of my last statement). I did not receive the clawback email (not even sure what's that about, will go browse some more FT).
Sep 24, 2020, 8:32 am
#220
Join Date: Jul 2014
Location: PVD/BOS
Programs: DL PM, AA Plat, Hertz PC
Posts: 58
Also the tracker on the AmEx site is now showing again for me. It updated somewhat, but is still not matching the one in the app. I thought maybe it wasn't showing because they were working on the issue, but who knows...
Sep 24, 2020, 9:02 am
#221
Join Date: Aug 2004
Location: PDX
Programs: Delta 2MM/Diamond Elite, United 1K, Hyatt Globalist, Marriott Bonvoy Titanium Elite/LT Platinum
Posts: 112
Thanks. I couldn't remember when I received it the last time.
Also the tracker on the AmEx site is now showing again for me. It updated somewhat, but is still not matching the one in the app. I thought maybe it wasn't showing because they were working on the issue, but who knows...
Also the tracker on the AmEx site is now showing again for me. It updated somewhat, but is still not matching the one in the app. I thought maybe it wasn't showing because they were working on the issue, but who knows...
Sep 24, 2020, 9:10 am
#222
Join Date: Aug 2013
Posts: 369
Thanks. I couldn't remember when I received it the last time.
Also the tracker on the AmEx site is now showing again for me. It updated somewhat, but is still not matching the one in the app. I thought maybe it wasn't showing because they were working on the issue, but who knows...
Also the tracker on the AmEx site is now showing again for me. It updated somewhat, but is still not matching the one in the app. I thought maybe it wasn't showing because they were working on the issue, but who knows...
Sep 24, 2020, 10:15 am
#223
Join Date: Aug 2000
Location: Irvine, CA USA
Programs: DL DM
Posts: 510
Thanks. I couldn't remember when I received it the last time.
Also the tracker on the AmEx site is now showing again for me. It updated somewhat, but is still not matching the one in the app. I thought maybe it wasn't showing because they were working on the issue, but who knows...
Also the tracker on the AmEx site is now showing again for me. It updated somewhat, but is still not matching the one in the app. I thought maybe it wasn't showing because they were working on the issue, but who knows...
Sep 24, 2020, 11:11 am
#225
Join Date: Jul 2014
Location: PVD/BOS
Programs: DL PM, AA Plat, Hertz PC
Posts: 58
Edit: Sorry, I don't know if there is one on the AmEx app, I don't use that.