Delta to change 1st/C+ upgrades for two based on highest medallion level
Nov 15, 2016, 6:31 pm
#766
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Yes, as indicated on my previous post. Contacted DL via twitter and their solution was to speak to the gate agent at the airport. I asked them to uncheck us in, and when I did the check-in again, she jumped to #2.
So, it seems that the upgrade order is determined when the passenger checks in. If the lower status passenger checks in before the higher status passenger, the new policy is not applied.
OT: It's been 3 years since I first had issues with International check-in, and DL has not bothered to fix this simple issue. In the past, the problem was that they wanted a return date (even when flying to my country of residence) but now on top of that they ask me for a visa number and don't have the option to select Residence Permit instead.
So, it seems that the upgrade order is determined when the passenger checks in. If the lower status passenger checks in before the higher status passenger, the new policy is not applied.
OT: It's been 3 years since I first had issues with International check-in, and DL has not bothered to fix this simple issue. In the past, the problem was that they wanted a return date (even when flying to my country of residence) but now on top of that they ask me for a visa number and don't have the option to select Residence Permit instead.
Nov 16, 2016, 4:12 pm
#767
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No, there is no more being dragged down to the lowest status. I do think the award upgrades are processed after paid tickets, so in a sense you are "dragged down" but this is about fare class (award in this case) not medallion status. In the case of C+ this is less of an issue because, currently, they just process right away when you are in your window.
Nov 16, 2016, 5:18 pm
#768
Join Date: May 2014
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Just checked in for a flight since the changes are active and am pleased to see Mrs. JayTeaBee right below me on the upgrade list. Unfortunately we're 4 & 5 for 2 seats but I'm still happy about the change!
Nov 19, 2016, 12:17 pm
#769
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One, you have to be on same PNR for this benefit. Most companies don't book 2 people under one reservation even when flying same flights.
Two, the normal upgrade process is still in play with fare class group mattering.
Three, must important there must be 2 RU/OU seats at the same time. Otherwise it will skip over the reservation for the next in order that only has one passenger, even if that's a lower status passenger.
Two, the normal upgrade process is still in play with fare class group mattering.
Three, must important there must be 2 RU/OU seats at the same time. Otherwise it will skip over the reservation for the next in order that only has one passenger, even if that's a lower status passenger.
Nov 19, 2016, 12:26 pm
#770
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The agent asks. However if you say split it, then your companion is no longer upgraded based on your status for the return.
Nov 19, 2016, 12:36 pm
#771
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Nov 19, 2016, 7:29 pm
#772
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Well, I'll be..
Have a trip scheduled for thanksgiving to visit the in-laws. Bought both tickets with cash and we are on the same reservation. I am DM and married to Ham Sandwich. We did not clear on Tuesday trip out to family, but just cleared the entire way home on Friday.. Both of us! Lots of space open. I know its not a big week for business travel, but still surprised.
Have a trip scheduled for thanksgiving to visit the in-laws. Bought both tickets with cash and we are on the same reservation. I am DM and married to Ham Sandwich. We did not clear on Tuesday trip out to family, but just cleared the entire way home on Friday.. Both of us! Lots of space open. I know its not a big week for business travel, but still surprised.
Nov 21, 2016, 2:47 am
#773
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Nov 21, 2016, 12:16 pm
#775
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Nov 21, 2016, 12:25 pm
#776
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Two upgrades (with SO) out of four flights this weekend ORF-ATL-CHS-ATL-ORF.
Sort of surprised not to get more...only 1 seat available ATL-ORF? On Sunday?
But anyway, better than the old way which would have been zero.
Sort of surprised not to get more...only 1 seat available ATL-ORF? On Sunday?
But anyway, better than the old way which would have been zero.
Nov 21, 2016, 12:58 pm
#777
Join Date: Nov 2013
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Posts: 1,089
Is that really true? The few times this has happened to me, they just ask if we want the UG/are ok sitting apart. If we say yes, they clear one of us and not the other, but don't split the PNR...
Nov 21, 2016, 1:39 pm
#778
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AFAIK unless something has changed, you can have 2 passengers on 1 PNR in different cabins.
Dec 1, 2016, 5:40 am
#779
Join Date: Jan 2016
Posts: 377
We got complimentary upgraded to C+ on one segment but they split up seat wise. And now, the system won't let me change the seats back to the original exit row economy. Is this common? Do I now have to worry about this happening all the time? It makes absolutely no sense to me, as I'd much prefer to sit next to my wife rather than be upgraded to C+.
Dec 1, 2016, 8:51 am
#780
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Also note that in the below second paragraph, it is not said but of course you'd have to call in and somehow get your companion flagged as traveling with you. How else would DL even know to try and clear a general member? Have folks had any luck with that?
HOW IT WORKS:
TRAVELING WITH ONE COMPANION:
You and one companion are in the same reservation: your upgrades will clear based on the status of the higher-tiered Member, if available. This applies to companions who are Medallion Members themselves as well as General Members who do not have Medallion Status and partner airline elite members. For example, if a Diamond Medallion Member and General Member are traveling together, both upgrades will clear at the Diamond window, if available.
You and your companion are in different reservations: your upgrades will clear based on your individual member status and confirmation windows, if available. For example, if a Platinum and Silver Medallion Member are traveling together, the Platinum Medallion Member will clear at the Platinum window and the Silver Medallion Member will clear at the Silver window. If your companion is a General Member who does not have Medallion Status, their upgrade will clear no sooner than 24 hours prior to departure.
TRAVELING WITH TWO OR MORE COMPANIONS:
You and two companions are in the same reservation: all Members must have Medallion Status or be a partner airline elite member in order for any Members to be eligible for Complimentary First Class Upgrades. Each Member should check in separately and they will clear for their upgrade at their respective clearance priorities. If there are any General Members in the reservation and everyone checks in together, nobody will be eligible for Complimentary First Class Upgrades.
TRAVELING WITH ONE COMPANION:
You and one companion are in the same reservation: your upgrades will clear based on the status of the higher-tiered Member, if available. This applies to companions who are Medallion Members themselves as well as General Members who do not have Medallion Status and partner airline elite members. For example, if a Diamond Medallion Member and General Member are traveling together, both upgrades will clear at the Diamond window, if available.
You and your companion are in different reservations: your upgrades will clear based on your individual member status and confirmation windows, if available. For example, if a Platinum and Silver Medallion Member are traveling together, the Platinum Medallion Member will clear at the Platinum window and the Silver Medallion Member will clear at the Silver window. If your companion is a General Member who does not have Medallion Status, their upgrade will clear no sooner than 24 hours prior to departure.
TRAVELING WITH TWO OR MORE COMPANIONS:
You and two companions are in the same reservation: all Members must have Medallion Status or be a partner airline elite member in order for any Members to be eligible for Complimentary First Class Upgrades. Each Member should check in separately and they will clear for their upgrade at their respective clearance priorities. If there are any General Members in the reservation and everyone checks in together, nobody will be eligible for Complimentary First Class Upgrades.