Dec 4, 2015, 7:08 am
Last edit by: Bowgie
Delta Comfort+ FAQs
Delta Comfort+ - A New Domestic Branded Fare Product
Summary (effective November 14, 2015, for travel on or after May 16, 2016, in the U.S.50 and Canada):
No selecting C+ seats at time of booking. Eligible pax must request a C+ upgrade by checking the box in the UPGRADE REQUEST section or calling Delta. If upgrade inventory is available, DM and PM may clear after booking. If upgrade inventory is not available, you will remain in your C- seat until such time that DL either releases inventory, or it goes to the airport for gate upgrade.
GM and FO window remains the same at T-72 and T-24 hrs respectively.
Upgrades may automatically place you in any C+ seat, including middle.
F and C+ are separate checkboxes, so you can request an F upgrade without requesting a C+ upgrade. "Double upgrades" from Y to C+ followed by C+ to F are possible.
In your My Delta Preferences page there is a new box where you can choose the default setting for 1st class upgrades and C+ upgrade preferences.
Pax with a companion will be ranked for a C+ upgrade according to the highest level... ie a DM + general member companion in the same PNR will clear after booking..
Maximum of 1 companion may request a C+ upgrade. Per DL FAQ: "If you have three or more passengers in your reservation, all passengers in the reservation must have Medallion status in order for any passengers to be eligible for Delta Comfort+."
Amex Companion Cert flyers are eligible for C+ upgrades.
To "downgrade" to C- seats (exit, other preferred seats) you must call Delta.
Complimentary upgrades to C+, once on board the aircraft, are not allowed regardless of status.
C+ currently not available with corporate discounts, because C+ currently uses ticket designator /WCOM and corporate discounts also use ticket designators. A fare code can only have one ticket designator. This limitation is apparently temporary.
So far Delta is saying this does not impact upgrades to F.
Delta Comfort+ - A New Domestic Branded Fare Product
Summary (effective November 14, 2015, for travel on or after May 16, 2016, in the U.S.50 and Canada):
No selecting C+ seats at time of booking. Eligible pax must request a C+ upgrade by checking the box in the UPGRADE REQUEST section or calling Delta. If upgrade inventory is available, DM and PM may clear after booking. If upgrade inventory is not available, you will remain in your C- seat until such time that DL either releases inventory, or it goes to the airport for gate upgrade.
GM and FO window remains the same at T-72 and T-24 hrs respectively.
Upgrades may automatically place you in any C+ seat, including middle.
F and C+ are separate checkboxes, so you can request an F upgrade without requesting a C+ upgrade. "Double upgrades" from Y to C+ followed by C+ to F are possible.
In your My Delta Preferences page there is a new box where you can choose the default setting for 1st class upgrades and C+ upgrade preferences.
Pax with a companion will be ranked for a C+ upgrade according to the highest level... ie a DM + general member companion in the same PNR will clear after booking..
Maximum of 1 companion may request a C+ upgrade. Per DL FAQ: "If you have three or more passengers in your reservation, all passengers in the reservation must have Medallion status in order for any passengers to be eligible for Delta Comfort+."
Amex Companion Cert flyers are eligible for C+ upgrades.
To "downgrade" to C- seats (exit, other preferred seats) you must call Delta.
Complimentary upgrades to C+, once on board the aircraft, are not allowed regardless of status.
C+ currently not available with corporate discounts, because C+ currently uses ticket designator /WCOM and corporate discounts also use ticket designators. A fare code can only have one ticket designator. This limitation is apparently temporary.
So far Delta is saying this does not impact upgrades to F.
I have two separate flights on May 16, on two separate itineraries. As a PL, I was able to choose C+ seats shortly after booking months ago, by going through the new rigamarole... Today I was notified of upgrades to F on both itineraries, at the upgrade window. So for those who were wondering if a "double upgrade" can happen, yes, it can.
Delta Comfort for flights on/after May 16, 2016
Dec 3, 2015, 10:51 am
#1231
Join Date: Dec 2006
Location: ORD/MDW
Programs: DL DM; SPG Gold
Posts: 1,733
UPDATE: Something I did last night on my reservation must have worked in getting me placed in C+. I played with the "manage upgrades". I unchecked everything, submitted, got an error, rechecked just the C+, got an error, rechecked everything and then it finally said upgrades requested for both C+ and FC. Just checked my reservation and I'm in C+ aisle seats. Still no way for me to get my wife seated next to me.
The whole nonsense of being diamond and not being able to get into C+ with a companion at time of booking is madness. Especially b/c you're basically going to suck up a middle seat that I would think they will have a VERY difficult time selling.
Which begs another question. If they are now holding inventory for C+, that means that the number of Economy seats overall is getting cut by ~10-20%. In theory, that would mean 10-20% higher fares for economy, right?
The whole nonsense of being diamond and not being able to get into C+ with a companion at time of booking is madness. Especially b/c you're basically going to suck up a middle seat that I would think they will have a VERY difficult time selling.
Which begs another question. If they are now holding inventory for C+, that means that the number of Economy seats overall is getting cut by ~10-20%. In theory, that would mean 10-20% higher fares for economy, right?
Dec 3, 2015, 10:55 am
#1232
Join Date: Mar 2014
Location: CLE
Programs: UA Gold, DL DM, UA 1K, MR PP
Posts: 352
I am sure it will work like last minute bookings now. C- Might be full, but C+ might have availability. In the event a Diamond needs to purchase a ticket, they will get the option to purchase a Y, B, M fare + Comfort + Upsell, where they previously got it for free.
This way DL can go to shareholders and say look. We stopped giving it away for free, and EVERYONE is buying it! Yay us...
Same idea as holding FC seats from upgrades. If Y is full at T-24 but there's 6 seats in C/J, they know a few of those seats upfront will sell, so they don't clear upgrades until the gate.
Dec 3, 2015, 11:16 am
#1233
Join Date: Jun 2013
Programs: DL Plat, Hilton Diamond, Marriott Plat, IHG Plat, Hertz Prez Circle, National Exec
Posts: 1,358
Yes, well sort of.
I am sure it will work like last minute bookings now. C- Might be full, but C+ might have availability. In the event a Diamond needs to purchase a ticket, they will get the option to purchase a Y, B, M fare + Comfort + Upsell, where they previously got it for free.
This way DL can go to shareholders and say look. We stopped giving it away for free, and EVERYONE is buying it! Yay us...
Same idea as holding FC seats from upgrades. If Y is full at T-24 but there's 6 seats in C/J, they know a few of those seats upfront will sell, so they don't clear upgrades until the gate.
I am sure it will work like last minute bookings now. C- Might be full, but C+ might have availability. In the event a Diamond needs to purchase a ticket, they will get the option to purchase a Y, B, M fare + Comfort + Upsell, where they previously got it for free.
This way DL can go to shareholders and say look. We stopped giving it away for free, and EVERYONE is buying it! Yay us...
Same idea as holding FC seats from upgrades. If Y is full at T-24 but there's 6 seats in C/J, they know a few of those seats upfront will sell, so they don't clear upgrades until the gate.
Dec 3, 2015, 12:40 pm
#1234
Join Date: Oct 2009
Location: IND
Programs: DL DM, SPG AMB, National EE
Posts: 1,301
Ok, but if the fare classes used to be X-10, V-10, U-10, T-10 ... (You get the point) and all the coach fares added up to (for the sake of math) 100, now you add in a fare class (above Y?) that is 20 seats. So now the seats for economy are 20% fewer. I would equate that to a 20% fare hike.
Dec 3, 2015, 12:42 pm
#1235
Join Date: Jun 2011
Posts: 10
international comfort+
to clarify delta.com says no change to international comfort plus for platinum medallion
so i assume i can still get complimentary intl comfort plus seat at booking and for my 3 family members as before also at no charge as a platinum
so i assume i can still get complimentary intl comfort plus seat at booking and for my 3 family members as before also at no charge as a platinum
Dec 3, 2015, 1:13 pm
#1236
Join Date: Sep 2015
Location: IND
Programs: DL DM, Marriott PE
Posts: 353
No. Yourself, yes, but no companions unless they are also PM/DM.
Dec 3, 2015, 1:34 pm
#1237
Join Date: Mar 2004
Location: San Francisco, CA
Programs: DL PM/MM, Hilton Silver, SPG+, Hertz PC
Posts: 7,899
Has this been confirmed by Delta ?
The "no change for PM/DM" could actually be read as the previous poster suggested. Taking away the possibility of upgrading travelling companions is a change and not even an insignificant one.
The "no change for PM/DM" could actually be read as the previous poster suggested. Taking away the possibility of upgrading travelling companions is a change and not even an insignificant one.
Dec 3, 2015, 1:54 pm
#1238
Join Date: Sep 2015
Location: IND
Programs: DL DM, Marriott PE
Posts: 353
To test this for yourself, run a booking before and after the cutoff.
Before: You can select a seat for yourself on a single booking. You can select seats for both passengers on a booking even if the second passenger is no-status, with no charge.
After: You can select a seat for yourself on a single booking. You cannot select a seat for yourself and a no-status companion on a booking without paying the C+ charge.
Dec 3, 2015, 1:57 pm
#1239
FlyerTalk Evangelist
Join Date: Nov 2009
Location: SEA (the REAL Washington); occasionally in the other Washington (DCA area)
Programs: DL PM 1.57MM; AS MVPG 100K
Posts: 21,414
it will be interesting to see how AS implements this
Dec 3, 2015, 3:38 pm
#1240
Join Date: Jun 2013
Programs: DL Plat, Hilton Diamond, Marriott Plat, IHG Plat, Hertz Prez Circle, National Exec
Posts: 1,358
Dec 3, 2015, 6:21 pm
#1241
FlyerTalk Evangelist & Ambassador: China
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,423
Dec 3, 2015, 7:34 pm
#1242
Join Date: Aug 2014
Programs: Delta
Posts: 13
Exactly. This was the last carrot for me. Now, that carrot is gone. What is left for Delta to take away? I had been reprogrammed to accept C+ as my upgrade as a PM. Now, that "perk" has been removed for family travel.
Dec 3, 2015, 7:40 pm
#1243
FlyerTalk Evangelist
Join Date: Nov 2009
Location: SEA (the REAL Washington); occasionally in the other Washington (DCA area)
Programs: DL PM 1.57MM; AS MVPG 100K
Posts: 21,414
Dec 3, 2015, 8:51 pm
#1244
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,248
