Dec 4, 2015, 7:08 am
Last edit by: Bowgie
Delta Comfort+ FAQs
Delta Comfort+ - A New Domestic Branded Fare Product
Summary (effective November 14, 2015, for travel on or after May 16, 2016, in the U.S.50 and Canada):
No selecting C+ seats at time of booking. Eligible pax must request a C+ upgrade by checking the box in the UPGRADE REQUEST section or calling Delta. If upgrade inventory is available, DM and PM may clear after booking. If upgrade inventory is not available, you will remain in your C- seat until such time that DL either releases inventory, or it goes to the airport for gate upgrade.
GM and FO window remains the same at T-72 and T-24 hrs respectively.
Upgrades may automatically place you in any C+ seat, including middle.
F and C+ are separate checkboxes, so you can request an F upgrade without requesting a C+ upgrade. "Double upgrades" from Y to C+ followed by C+ to F are possible.
In your My Delta Preferences page there is a new box where you can choose the default setting for 1st class upgrades and C+ upgrade preferences.
Pax with a companion will be ranked for a C+ upgrade according to the highest level... ie a DM + general member companion in the same PNR will clear after booking..
Maximum of 1 companion may request a C+ upgrade. Per DL FAQ: "If you have three or more passengers in your reservation, all passengers in the reservation must have Medallion status in order for any passengers to be eligible for Delta Comfort+."
Amex Companion Cert flyers are eligible for C+ upgrades.
To "downgrade" to C- seats (exit, other preferred seats) you must call Delta.
Complimentary upgrades to C+, once on board the aircraft, are not allowed regardless of status.
C+ currently not available with corporate discounts, because C+ currently uses ticket designator /WCOM and corporate discounts also use ticket designators. A fare code can only have one ticket designator. This limitation is apparently temporary.
So far Delta is saying this does not impact upgrades to F.
Delta Comfort+ - A New Domestic Branded Fare Product
Summary (effective November 14, 2015, for travel on or after May 16, 2016, in the U.S.50 and Canada):
No selecting C+ seats at time of booking. Eligible pax must request a C+ upgrade by checking the box in the UPGRADE REQUEST section or calling Delta. If upgrade inventory is available, DM and PM may clear after booking. If upgrade inventory is not available, you will remain in your C- seat until such time that DL either releases inventory, or it goes to the airport for gate upgrade.
GM and FO window remains the same at T-72 and T-24 hrs respectively.
Upgrades may automatically place you in any C+ seat, including middle.
F and C+ are separate checkboxes, so you can request an F upgrade without requesting a C+ upgrade. "Double upgrades" from Y to C+ followed by C+ to F are possible.
In your My Delta Preferences page there is a new box where you can choose the default setting for 1st class upgrades and C+ upgrade preferences.
Pax with a companion will be ranked for a C+ upgrade according to the highest level... ie a DM + general member companion in the same PNR will clear after booking..
Maximum of 1 companion may request a C+ upgrade. Per DL FAQ: "If you have three or more passengers in your reservation, all passengers in the reservation must have Medallion status in order for any passengers to be eligible for Delta Comfort+."
Amex Companion Cert flyers are eligible for C+ upgrades.
To "downgrade" to C- seats (exit, other preferred seats) you must call Delta.
Complimentary upgrades to C+, once on board the aircraft, are not allowed regardless of status.
C+ currently not available with corporate discounts, because C+ currently uses ticket designator /WCOM and corporate discounts also use ticket designators. A fare code can only have one ticket designator. This limitation is apparently temporary.
So far Delta is saying this does not impact upgrades to F.
I have two separate flights on May 16, on two separate itineraries. As a PL, I was able to choose C+ seats shortly after booking months ago, by going through the new rigamarole... Today I was notified of upgrades to F on both itineraries, at the upgrade window. So for those who were wondering if a "double upgrade" can happen, yes, it can.
Delta Comfort for flights on/after May 16, 2016
Nov 27, 2015, 1:28 pm
#1186
FlyerTalk Evangelist & Ambassador: China
Join Date: Aug 2005
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I encourage everyone to keep sending in their TTU complaints and telling agents how horrible this change is when we call. Remind them how much of a nightmare it will be for them.
Nov 27, 2015, 3:04 pm
#1187
FlyerTalk Evangelist
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Location: MSP
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Nov 27, 2015, 7:19 pm
#1188
Join Date: May 2015
Location: DCA
Programs: AA EXP, DL FO, Marriott Titanium
Posts: 6,713
Nov 27, 2015, 7:41 pm
#1189
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
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W is the booking fare class, but you're still paying for an underlying fare class. When you read the booking class it will be WL, WM, etc. The second letter is the class of the fare you're paying. They then combine it and whatever amount the choose for the C+ product and book you into WX. This allows them to limit the number of seats in C+ given out to each fare. Your upgrade to first will be based on the fare class paid, ie the second letter of the WX combination.
Nov 27, 2015, 8:02 pm
#1190
Join Date: May 2015
Location: DCA
Programs: AA EXP, DL FO, Marriott Titanium
Posts: 6,713
W is the booking fare class, but you're still paying for an underlying fare class. When you read the booking class it will be WL, WM, etc. The second letter is the class of the fare you're paying. They then combine it and whatever amount the choose for the C+ product and book you into WX. This allows them to limit the number of seats in C+ given out to each fare. Your upgrade to first will be based on the fare class paid, ie the second letter of the WX combination.
Nov 27, 2015, 8:27 pm
#1191
FlyerTalk Evangelist
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Need to understand difference between paid and booked fare class. C+ fare are standard coach fares that are a bit more expensive but book into W. Ie like a G-UP fare books into G, but still only has an underlying paid fare basis of the coach class.
Nov 27, 2015, 8:36 pm
#1192
Join Date: May 2015
Location: DCA
Programs: AA EXP, DL FO, Marriott Titanium
Posts: 6,713
I understand that some first class fares have an underlying economy fare basis. I just haven't seen any evidence that C+ W fares will work the same way. Perhaps I'll give Delta a call tomorrow and ask about it.
I have a feeling that you're right, I just want to be sure.
If Delta really wanted to encourage W fare sales among elites, they'd place it just above a K fare for upgrade purposes. That would make purchasing a C+ fare worth it in some cases.
I have a feeling that you're right, I just want to be sure.
If Delta really wanted to encourage W fare sales among elites, they'd place it just above a K fare for upgrade purposes. That would make purchasing a C+ fare worth it in some cases.
Nov 28, 2015, 12:26 am
#1193
FlyerTalk Evangelist
Join Date: Jun 2004
Location: MSP
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Posts: 12,159
Nov 28, 2015, 7:47 am
#1195
Join Date: May 2001
Location: IAD
Posts: 6,151
Make a dummy booking on DL.com. Find the Fare Basis Code for a regular economy booking. Then find it for C+ on the same itinerary. They will be the same.
Nov 28, 2015, 8:07 am
#1196
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Join Date: Sep 2006
Location: Toledo, OH
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Seeing on my flight yesterday coach passengers were continually coming up front to uuse the F lav, it would be a complete waste I f they could do it
I guess it would help to keep lazy c- passengers from using the F lav since it would be the closest lav to them
I guess it would help to keep lazy c- passengers from using the F lav since it would be the closest lav to them
Last edited by jamesteroh; Nov 28, 2015 at 5:57 pm
Nov 28, 2015, 5:42 pm
#1197
FlyerTalk Evangelist
Join Date: Apr 2009
Location: Bye Delta
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I understand that some first class fares have an underlying economy fare basis. I just haven't seen any evidence that C+ W fares will work the same way. Perhaps I'll give Delta a call tomorrow and ask about it.
I have a feeling that you're right, I just want to be sure.
If Delta really wanted to encourage W fare sales among elites, they'd place it just above a K fare for upgrade purposes. That would make purchasing a C+ fare worth it in some cases.
I have a feeling that you're right, I just want to be sure.
If Delta really wanted to encourage W fare sales among elites, they'd place it just above a K fare for upgrade purposes. That would make purchasing a C+ fare worth it in some cases.
Nov 29, 2015, 4:40 am
#1198
Join Date: Dec 2008
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Posts: 5,110
Meanwhile, I just booked my next B6 flight. FFPs and elite benefits are now down at the bottom of my priority list, after schedule, fares, and some other itinerary specific factors.
Nov 29, 2015, 9:44 am
#1200
Join Date: Apr 2003
Location: PHX & PPT
Programs: DL PM, IHG Plat, Hilton Gold, AmExPlat
Posts: 833
I'm PM -- 7 tries at paid booking for me post-May, various dates and cities, and NONE were C+ upgraded within 24 hours, so all were cancelled. I will not take these flights without knowing where I am sitting, and won't pay for a C+ seat.