Dec 4, 2015, 7:08 am
Last edit by: Bowgie
Delta Comfort+ FAQs
Delta Comfort+ - A New Domestic Branded Fare Product
Summary (effective November 14, 2015, for travel on or after May 16, 2016, in the U.S.50 and Canada):
No selecting C+ seats at time of booking. Eligible pax must request a C+ upgrade by checking the box in the UPGRADE REQUEST section or calling Delta. If upgrade inventory is available, DM and PM may clear after booking. If upgrade inventory is not available, you will remain in your C- seat until such time that DL either releases inventory, or it goes to the airport for gate upgrade.
GM and FO window remains the same at T-72 and T-24 hrs respectively.
Upgrades may automatically place you in any C+ seat, including middle.
F and C+ are separate checkboxes, so you can request an F upgrade without requesting a C+ upgrade. "Double upgrades" from Y to C+ followed by C+ to F are possible.
In your My Delta Preferences page there is a new box where you can choose the default setting for 1st class upgrades and C+ upgrade preferences.
Pax with a companion will be ranked for a C+ upgrade according to the highest level... ie a DM + general member companion in the same PNR will clear after booking..
Maximum of 1 companion may request a C+ upgrade. Per DL FAQ: "If you have three or more passengers in your reservation, all passengers in the reservation must have Medallion status in order for any passengers to be eligible for Delta Comfort+."
Amex Companion Cert flyers are eligible for C+ upgrades.
To "downgrade" to C- seats (exit, other preferred seats) you must call Delta.
Complimentary upgrades to C+, once on board the aircraft, are not allowed regardless of status.
C+ currently not available with corporate discounts, because C+ currently uses ticket designator /WCOM and corporate discounts also use ticket designators. A fare code can only have one ticket designator. This limitation is apparently temporary.
So far Delta is saying this does not impact upgrades to F.
Delta Comfort+ - A New Domestic Branded Fare Product
Summary (effective November 14, 2015, for travel on or after May 16, 2016, in the U.S.50 and Canada):
No selecting C+ seats at time of booking. Eligible pax must request a C+ upgrade by checking the box in the UPGRADE REQUEST section or calling Delta. If upgrade inventory is available, DM and PM may clear after booking. If upgrade inventory is not available, you will remain in your C- seat until such time that DL either releases inventory, or it goes to the airport for gate upgrade.
GM and FO window remains the same at T-72 and T-24 hrs respectively.
Upgrades may automatically place you in any C+ seat, including middle.
F and C+ are separate checkboxes, so you can request an F upgrade without requesting a C+ upgrade. "Double upgrades" from Y to C+ followed by C+ to F are possible.
In your My Delta Preferences page there is a new box where you can choose the default setting for 1st class upgrades and C+ upgrade preferences.
Pax with a companion will be ranked for a C+ upgrade according to the highest level... ie a DM + general member companion in the same PNR will clear after booking..
Maximum of 1 companion may request a C+ upgrade. Per DL FAQ: "If you have three or more passengers in your reservation, all passengers in the reservation must have Medallion status in order for any passengers to be eligible for Delta Comfort+."
Amex Companion Cert flyers are eligible for C+ upgrades.
To "downgrade" to C- seats (exit, other preferred seats) you must call Delta.
Complimentary upgrades to C+, once on board the aircraft, are not allowed regardless of status.
C+ currently not available with corporate discounts, because C+ currently uses ticket designator /WCOM and corporate discounts also use ticket designators. A fare code can only have one ticket designator. This limitation is apparently temporary.
So far Delta is saying this does not impact upgrades to F.
I have two separate flights on May 16, on two separate itineraries. As a PL, I was able to choose C+ seats shortly after booking months ago, by going through the new rigamarole... Today I was notified of upgrades to F on both itineraries, at the upgrade window. So for those who were wondering if a "double upgrade" can happen, yes, it can.
Delta Comfort for flights on/after May 16, 2016
Nov 17, 2015, 9:04 am
#826
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Funny, I did even earlier when I started to see fewer F seats on 319/320 when EC came in and the 9-12 on CRJ 700/900.
But we brought some of this on as well. Those of us from the Save SkyMiles days tried to warn of the death by a thousand cuts when it started but we got the DM vs. PM vs. super-secret DM wars here and nobody banded together which is what Delta obviously wanted. Now there are fewer choices. So I have been less willing to participate, to get involved because it was very frustrating to be beat up on by people who didn't get that they were on the chopping block next.
But we brought some of this on as well. Those of us from the Save SkyMiles days tried to warn of the death by a thousand cuts when it started but we got the DM vs. PM vs. super-secret DM wars here and nobody banded together which is what Delta obviously wanted. Now there are fewer choices. So I have been less willing to participate, to get involved because it was very frustrating to be beat up on by people who didn't get that they were on the chopping block next.
Nov 17, 2015, 9:05 am
#827
Join Date: Feb 2008
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So, just to make sure I understand this-is Delta basically saying that for Medallions to be eligible for a domestic F upgrade, they must be TICKETED in Comfort+? That is how I read this.
So essentially the implementation of C+ as a booking class means we have a new class and you are not going to get double upgraded, meaning your options are either Coach with an upgrade to Coach+ or Coach+ with a chance of an upgrade to domestic F?
Is that correct?
So essentially the implementation of C+ as a booking class means we have a new class and you are not going to get double upgraded, meaning your options are either Coach with an upgrade to Coach+ or Coach+ with a chance of an upgrade to domestic F?
Is that correct?
Nov 17, 2015, 9:11 am
#828
Join Date: Aug 2003
Location: Northern California
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Posts: 3,455
This change strikes me as in incredibly bad faith. Six weeks prior to the end of the year when most folks have their status locked in already? Really poor form DL - I've defended you on a number of fronts but no longer; this is shady.
Nov 17, 2015, 9:12 am
#829
Join Date: Dec 2002
Location: Pleasant Prairie, WI USA DL FO (until 2/04), NW silver '03, NW gold '04+'05 Plat '06+ (thanks, Leo!), DL SkyClub
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Maybe when a big guy like me starts sitting in the middle ........
Nov 17, 2015, 9:14 am
#830
Join Date: Dec 2002
Location: Pleasant Prairie, WI USA DL FO (until 2/04), NW silver '03, NW gold '04+'05 Plat '06+ (thanks, Leo!), DL SkyClub
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It is. And your feelings are legitimate. But to Richard Anderson and crew, they already calculated there would be unhappy people and thus really do not care.
Nov 17, 2015, 9:15 am
#831
Join Date: Sep 2003
Location: Long Beach, CA
Programs: DL DM
Posts: 5,292
So, just to make sure I understand this-is Delta basically saying that for Medallions to be eligible for a domestic F upgrade, they must be TICKETED in Comfort+? That is how I read this.
So essentially the implementation of C+ as a booking class means we have a new class and you are not going to get double upgraded, meaning your options are either Coach with an upgrade to Coach+ or Coach+ with a chance of an upgrade to domestic F?
Is that correct?
So essentially the implementation of C+ as a booking class means we have a new class and you are not going to get double upgraded, meaning your options are either Coach with an upgrade to Coach+ or Coach+ with a chance of an upgrade to domestic F?
Is that correct?
Nov 17, 2015, 9:24 am
#832
Join Date: Jan 2013
Posts: 35
I've enjoyed platinum status over the last year or so, but about half my travel is with my companion. The confirmed C+ at booking for both of us was one of the biggest perks of platinum for me given I knew a companion F upgrade was highly unlikely.
There is no way I'm sold on getting "upgraded" to a middle seat either. Total bs.
Looks like I'll be booking with the airline with the best schedule and lowest C+/F equivalent fares prospectively. Oh well, like others have said, delta planned for some unhappy customers and figured it was worth it. I'm one of them.
There is no way I'm sold on getting "upgraded" to a middle seat either. Total bs.
Looks like I'll be booking with the airline with the best schedule and lowest C+/F equivalent fares prospectively. Oh well, like others have said, delta planned for some unhappy customers and figured it was worth it. I'm one of them.
Nov 17, 2015, 9:24 am
#833
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David
Nov 17, 2015, 9:32 am
#834
Join Date: Dec 2002
Location: Pleasant Prairie, WI USA DL FO (until 2/04), NW silver '03, NW gold '04+'05 Plat '06+ (thanks, Leo!), DL SkyClub
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Posts: 2,233
But it may be way too late. The SSM had an issue and traction plus people came together. Now DL is benefitting from a long-term "divide and conquer" and "death by a thousand cuts" strategy.
Nov 17, 2015, 9:39 am
#835
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Nov 17, 2015, 9:42 am
#836
Join Date: Sep 2000
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So many questions...How will be the upgrade hacking order to F between someone who bought an "W" fare Y+ seat and another medallion ( same status of course ) who bought lets say an "M" fare? As DL puts "W" above Y/B/M in their mileage chart someone on a "W" fare trumps all other Eco fares?
What about having an AF or AZ ticket in "W", the real TATL premium Economy class and one has an domestic connection on the same ticket? Will that put me in DL Y+ automaticly and will i recieve the 150% MQM's for all portions of the ticket?
What about having an AF or AZ ticket in "W", the real TATL premium Economy class and one has an domestic connection on the same ticket? Will that put me in DL Y+ automaticly and will i recieve the 150% MQM's for all portions of the ticket?
Nov 17, 2015, 9:45 am
#837
Join Date: Jul 2006
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Any truth to the rumors about Gold's and Silver's getting a certain amount of Upgrade Certificates to use so that we don't have to wait for the window? Like 4 for Golds and 2 for Silvers?
I heard about this last week, but nothing since the announcement came out.
I heard about this last week, but nothing since the announcement came out.
Nov 17, 2015, 9:47 am
#838
Join Date: Sep 2013
Location: CHI
Posts: 501
Not likely. Wouldn't be surprised to see it as a new choice benefit for PM/DM.
Nov 17, 2015, 9:58 am
#839
Join Date: Jul 2006
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Nov 17, 2015, 9:58 am
#840
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