Dec 4, 2015, 7:08 am
Last edit by: Bowgie
Delta Comfort+ FAQs
Delta Comfort+ - A New Domestic Branded Fare Product
Summary (effective November 14, 2015, for travel on or after May 16, 2016, in the U.S.50 and Canada):
No selecting C+ seats at time of booking. Eligible pax must request a C+ upgrade by checking the box in the UPGRADE REQUEST section or calling Delta. If upgrade inventory is available, DM and PM may clear after booking. If upgrade inventory is not available, you will remain in your C- seat until such time that DL either releases inventory, or it goes to the airport for gate upgrade.
GM and FO window remains the same at T-72 and T-24 hrs respectively.
Upgrades may automatically place you in any C+ seat, including middle.
F and C+ are separate checkboxes, so you can request an F upgrade without requesting a C+ upgrade. "Double upgrades" from Y to C+ followed by C+ to F are possible.
In your My Delta Preferences page there is a new box where you can choose the default setting for 1st class upgrades and C+ upgrade preferences.
Pax with a companion will be ranked for a C+ upgrade according to the highest level... ie a DM + general member companion in the same PNR will clear after booking..
Maximum of 1 companion may request a C+ upgrade. Per DL FAQ: "If you have three or more passengers in your reservation, all passengers in the reservation must have Medallion status in order for any passengers to be eligible for Delta Comfort+."
Amex Companion Cert flyers are eligible for C+ upgrades.
To "downgrade" to C- seats (exit, other preferred seats) you must call Delta.
Complimentary upgrades to C+, once on board the aircraft, are not allowed regardless of status.
C+ currently not available with corporate discounts, because C+ currently uses ticket designator /WCOM and corporate discounts also use ticket designators. A fare code can only have one ticket designator. This limitation is apparently temporary.
So far Delta is saying this does not impact upgrades to F.
Delta Comfort+ - A New Domestic Branded Fare Product
Summary (effective November 14, 2015, for travel on or after May 16, 2016, in the U.S.50 and Canada):
No selecting C+ seats at time of booking. Eligible pax must request a C+ upgrade by checking the box in the UPGRADE REQUEST section or calling Delta. If upgrade inventory is available, DM and PM may clear after booking. If upgrade inventory is not available, you will remain in your C- seat until such time that DL either releases inventory, or it goes to the airport for gate upgrade.
GM and FO window remains the same at T-72 and T-24 hrs respectively.
Upgrades may automatically place you in any C+ seat, including middle.
F and C+ are separate checkboxes, so you can request an F upgrade without requesting a C+ upgrade. "Double upgrades" from Y to C+ followed by C+ to F are possible.
In your My Delta Preferences page there is a new box where you can choose the default setting for 1st class upgrades and C+ upgrade preferences.
Pax with a companion will be ranked for a C+ upgrade according to the highest level... ie a DM + general member companion in the same PNR will clear after booking..
Maximum of 1 companion may request a C+ upgrade. Per DL FAQ: "If you have three or more passengers in your reservation, all passengers in the reservation must have Medallion status in order for any passengers to be eligible for Delta Comfort+."
Amex Companion Cert flyers are eligible for C+ upgrades.
To "downgrade" to C- seats (exit, other preferred seats) you must call Delta.
Complimentary upgrades to C+, once on board the aircraft, are not allowed regardless of status.
C+ currently not available with corporate discounts, because C+ currently uses ticket designator /WCOM and corporate discounts also use ticket designators. A fare code can only have one ticket designator. This limitation is apparently temporary.
So far Delta is saying this does not impact upgrades to F.
I have two separate flights on May 16, on two separate itineraries. As a PL, I was able to choose C+ seats shortly after booking months ago, by going through the new rigamarole... Today I was notified of upgrades to F on both itineraries, at the upgrade window. So for those who were wondering if a "double upgrade" can happen, yes, it can.
Delta Comfort for flights on/after May 16, 2016
Jul 18, 2016, 6:39 pm
#2326
FlyerTalk Evangelist
Join Date: Sep 2000
Programs: DL FO, Marriott Gold, SPG Gold
Posts: 12,003
Jul 18, 2016, 6:47 pm
#2327
Suspended
Join Date: Aug 2009
Location: Look up - On a ✈ DELTA ✈ jet NOW!
Programs: Blogger & Delta Diamond Medallion Million Miler
Posts: 4,174
PE is all you need to know. They will "snow" the fools who fly now and then to think it is more than coach. Delta KNOWS if you tell a lie enough times most will believe it is true.
Agree?
Jul 18, 2016, 8:37 pm
#2328
Join Date: Jan 2015
Programs: delta dm
Posts: 1,677
Jul 19, 2016, 6:10 am
#2329
Join Date: Jan 2010
Location: Twin Cities
Programs: Delta DM MM, IHG Plat, Hilton DM, Marriott SE, Emerald EE, Oakdale Gun Club, NRA & GOA Life Member
Posts: 3,870
Perhaps this has been covered here already but is Delta letting C+ seats go out empty? Friday I was flying home from LAS and was 1 for 0 on the upgrade list using a RUC that I had waitlisted over a week earlier.
I was running late and as I got to the gate, they called for Zone 3. There was also quite the line waiting to talk to the GA so I got in line and was looking at the GIDS. I saw that F was full and that I was still number 1 on the UL with one of the pax on list listed as upgraded to the seat next to me in C+. The standby list was probably about 12 people with about half getting seat assignments. Anyway, pretty much everyone had boarded and the line to speak to the GA had dwindled when the GA asked if I was on that flight. I said I was and was wondering if F had boarded in full. She told me to board and that everyone else that was there were waiting on other flights.
So I board, F is full and I take seat 14B. 14A attempted to take my shoulder space in my seat but that's a different story. Anyhoo, 2 seats in C+ ended up going out empty. Is this normal? There were still at least 6 people on the standby list. My only thought was that there were more than 2 in each group of standby's. If so, I guess that's a win for people in C+. It was a loss for me being number 1 for F and they stick the only WU next to me instead of in 12A where 12B got the row to himself.
14B eventually gave me my space. When people try to take my shoulder space in my seat, I'm sure they end up questioning my sexuality and eventually back off. 
I was running late and as I got to the gate, they called for Zone 3. There was also quite the line waiting to talk to the GA so I got in line and was looking at the GIDS. I saw that F was full and that I was still number 1 on the UL with one of the pax on list listed as upgraded to the seat next to me in C+. The standby list was probably about 12 people with about half getting seat assignments. Anyway, pretty much everyone had boarded and the line to speak to the GA had dwindled when the GA asked if I was on that flight. I said I was and was wondering if F had boarded in full. She told me to board and that everyone else that was there were waiting on other flights.
So I board, F is full and I take seat 14B. 14A attempted to take my shoulder space in my seat but that's a different story. Anyhoo, 2 seats in C+ ended up going out empty. Is this normal? There were still at least 6 people on the standby list. My only thought was that there were more than 2 in each group of standby's. If so, I guess that's a win for people in C+. It was a loss for me being number 1 for F and they stick the only WU next to me instead of in 12A where 12B got the row to himself.
14B eventually gave me my space. When people try to take my shoulder space in my seat, I'm sure they end up questioning my sexuality and eventually back off.
Jul 19, 2016, 7:24 am
#2331
Join Date: Jul 2016
Posts: 15
The new name should be C -
Just love getting the narrow c- seat
Premium economy, I have had more comfortable seats on southwest!
Premium economy, I have had more comfortable seats on southwest!
Jul 19, 2016, 9:27 am
#2332
Join Date: Dec 2012
Posts: 814
We are scraping the floor for crumbs.
Jul 19, 2016, 9:50 am
#2333
FlyerTalk Evangelist
Join Date: Oct 2011
Location: ATL
Programs: DL Scattered Smothered Covered Medallion, Some hotel & car stuff, Kroger Plus Card
Posts: 10,745
I have been periodically reading this long multi page thread and I must say that DL needs to wakeup and smell the roses. Their greed and stupidity is reaching an all time low. This is as bad as Coca Cola changing their formula.
http://www.businessinsider.com/new-c...mistake-2015-4
http://www.cbsnews.com/news/30-years...-coke-failure/
You would would have thought that someone in upper management would have stepped up to the plate and fixed this mess already!!!
http://www.businessinsider.com/new-c...mistake-2015-4
http://www.cbsnews.com/news/30-years...-coke-failure/
You would would have thought that someone in upper management would have stepped up to the plate and fixed this mess already!!!
DL's moves are about taking their product and trying to monetize it every way from Sunday. You can still get the product you want, you just have to pay for it.
Doesn't make the changes any more palatable for those that dislike them, but it's a slightly different comparison.
Maybe it's just because I grew up in ATL and remember the horror that New Coke was.
Jul 21, 2016, 5:45 pm
#2335
Join Date: Feb 2016
Location: PUW, LWS, GEG
Programs: Delta FO, SW Rapid Rewards
Posts: 67
Has anyone had any luck calling delta to switch out of a C+ seat for one leg of a flight? I'm stuck in a window seat for 5+ hours but there is an aisle seat in main cabin about 4 rows back that I would much rather have.
Jul 21, 2016, 6:10 pm
#2336
Join Date: Jan 2015
Programs: delta dm
Posts: 1,677
Jul 21, 2016, 7:26 pm
#2337
Join Date: May 2015
Posts: 2,881
In fairness, the New Coke debacle involved taking a well-loved product and changing the actual product, making the old one unavailable.
DL's moves are about taking their product and trying to monetize it every way from Sunday. You can still get the product you want, you just have to pay for it.
Doesn't make the changes any more palatable for those that dislike them, but it's a slightly different comparison.
Maybe it's just because I grew up in ATL and remember the horror that New Coke was.
DL's moves are about taking their product and trying to monetize it every way from Sunday. You can still get the product you want, you just have to pay for it.
Doesn't make the changes any more palatable for those that dislike them, but it's a slightly different comparison.
Maybe it's just because I grew up in ATL and remember the horror that New Coke was.
Jul 21, 2016, 9:21 pm
#2338
Join Date: May 2009
Location: Seattle, WA
Programs: DL Diamond 1.7MM, Starlux Insighter, Bonvoy Titanium, Hilton Gold, Hertz PC
Posts: 3,949
Yes, people have reported that this is possible and easy for a phone agent to do if you call in. It can't be done online, though.
Jul 23, 2016, 6:45 pm
#2339
Join Date: Jun 2002
Location: Kingdom of the Sun
Programs: DL GM/MM
Posts: 3,708
How does one price out the cost of C+ seating on an international itinerary without going all the way through the booking process? And talking paying money here, not comp or award seats..
Jul 23, 2016, 11:54 pm
#2340
Join Date: Jul 2016
Programs: DL, SPG, Accor
Posts: 4
flying BGR MSP via DTW was upgraded to C+ a few days out, chose a nice window seat on the 2 side of the aisle with good view of the mountains on normal flt path out of BGR. Check in two days later and find I have been switched to bulkhead window on 3 side. OK, wrong side for view, and narrower seats, but whatever. I am a lowly FO and should be grateful for any crumbs I am given, right? Then board and find I have been bumped for a DL employee flying in uniform! Has this happened to anyone else?