Dec 4, 2015, 7:08 am
Last edit by: Bowgie
Delta Comfort+ FAQs
Delta Comfort+ - A New Domestic Branded Fare Product
Summary (effective November 14, 2015, for travel on or after May 16, 2016, in the U.S.50 and Canada):
No selecting C+ seats at time of booking. Eligible pax must request a C+ upgrade by checking the box in the UPGRADE REQUEST section or calling Delta. If upgrade inventory is available, DM and PM may clear after booking. If upgrade inventory is not available, you will remain in your C- seat until such time that DL either releases inventory, or it goes to the airport for gate upgrade.
GM and FO window remains the same at T-72 and T-24 hrs respectively.
Upgrades may automatically place you in any C+ seat, including middle.
F and C+ are separate checkboxes, so you can request an F upgrade without requesting a C+ upgrade. "Double upgrades" from Y to C+ followed by C+ to F are possible.
In your My Delta Preferences page there is a new box where you can choose the default setting for 1st class upgrades and C+ upgrade preferences.
Pax with a companion will be ranked for a C+ upgrade according to the highest level... ie a DM + general member companion in the same PNR will clear after booking..
Maximum of 1 companion may request a C+ upgrade. Per DL FAQ: "If you have three or more passengers in your reservation, all passengers in the reservation must have Medallion status in order for any passengers to be eligible for Delta Comfort+."
Amex Companion Cert flyers are eligible for C+ upgrades.
To "downgrade" to C- seats (exit, other preferred seats) you must call Delta.
Complimentary upgrades to C+, once on board the aircraft, are not allowed regardless of status.
C+ currently not available with corporate discounts, because C+ currently uses ticket designator /WCOM and corporate discounts also use ticket designators. A fare code can only have one ticket designator. This limitation is apparently temporary.
So far Delta is saying this does not impact upgrades to F.
Delta Comfort+ - A New Domestic Branded Fare Product
Summary (effective November 14, 2015, for travel on or after May 16, 2016, in the U.S.50 and Canada):
No selecting C+ seats at time of booking. Eligible pax must request a C+ upgrade by checking the box in the UPGRADE REQUEST section or calling Delta. If upgrade inventory is available, DM and PM may clear after booking. If upgrade inventory is not available, you will remain in your C- seat until such time that DL either releases inventory, or it goes to the airport for gate upgrade.
GM and FO window remains the same at T-72 and T-24 hrs respectively.
Upgrades may automatically place you in any C+ seat, including middle.
F and C+ are separate checkboxes, so you can request an F upgrade without requesting a C+ upgrade. "Double upgrades" from Y to C+ followed by C+ to F are possible.
In your My Delta Preferences page there is a new box where you can choose the default setting for 1st class upgrades and C+ upgrade preferences.
Pax with a companion will be ranked for a C+ upgrade according to the highest level... ie a DM + general member companion in the same PNR will clear after booking..
Maximum of 1 companion may request a C+ upgrade. Per DL FAQ: "If you have three or more passengers in your reservation, all passengers in the reservation must have Medallion status in order for any passengers to be eligible for Delta Comfort+."
Amex Companion Cert flyers are eligible for C+ upgrades.
To "downgrade" to C- seats (exit, other preferred seats) you must call Delta.
Complimentary upgrades to C+, once on board the aircraft, are not allowed regardless of status.
C+ currently not available with corporate discounts, because C+ currently uses ticket designator /WCOM and corporate discounts also use ticket designators. A fare code can only have one ticket designator. This limitation is apparently temporary.
So far Delta is saying this does not impact upgrades to F.
I have two separate flights on May 16, on two separate itineraries. As a PL, I was able to choose C+ seats shortly after booking months ago, by going through the new rigamarole... Today I was notified of upgrades to F on both itineraries, at the upgrade window. So for those who were wondering if a "double upgrade" can happen, yes, it can.
Delta Comfort for flights on/after May 16, 2016
Nov 17, 2015, 12:37 pm
#871
Join Date: Oct 2015
Posts: 51
It appears that you have to check the Comfort + request box to get access to those seats during booking, even if you are logged in. Mrs. TrojanTraveler just made a reservation, and didn't notice the box. Had to call in to get into C+. As a DM, one would think they would pre-check the box, like they do with upgrade requested.
Nov 17, 2015, 12:41 pm
#872
Join Date: Jun 2013
Programs: DL Plat, Hilton Diamond, Marriott Plat, IHG Plat, Hertz Prez Circle, National Exec
Posts: 1,357
It appears that you have to check the Comfort + request box to get access to those seats during booking, even if you are logged in. Mrs. TrojanTraveler just made a reservation, and didn't notice the box. Had to call in to get into C+. As a DM, one would think they would pre-check the box, like they do with upgrade requested.
Nov 17, 2015, 12:42 pm
#873
Join Date: Apr 2005
Location: New York, western US
Programs: DM/3MM
Posts: 4,246
But if you look at the seat map at booking, you can see if there is only a middle and uncheck it. Plus, even if you forget to do so and don't check the seat map and end up in the middle right after booking, you should be able to move back to a non-C+. Or have they fouled up the IT so bad (or deliberately programmed it that way) so that you can only be in C+ and you can't move into a non-C+ seat?
Nov 17, 2015, 12:56 pm
#874
Join Date: Oct 2015
Posts: 51
I haven't tested a booking but some DM's were not able assigned C+ seats even after 24 hours. If it's unclear when it might clear, some flyers might not want to risk a middle seat in C+ instead of exit row aisle/window on a full flight.
It wouldn't be difficult to add this to a user profile similar to seat preference.
It wouldn't be difficult to add this to a user profile similar to seat preference.
Last edited by woodchuck; Nov 17, 2015 at 12:57 pm Reason: actually write in english
Nov 17, 2015, 12:56 pm
#875
Moderator: Hyatt; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, Mlife Plat, Caesars Diam, Marriott Tit, UA Gold, Hyatt Glob, invol FT beta tester
Posts: 18,889
I had a schedule change create a tight connection, so called to ask if the first flight could get moved earlier. That happened successfully, but afterward I noticed the upgrade request on that earlier segment had disappeared. I clicked on "Request Upgrade" and checked the box etc but got an error "We are unable to process your request at this time." Phone agent had said something about the ticket needing to be re-issued, so I slept on it but still had the same problem this morning. DeltaAssist restored the upgrade request.
tl;dr keep an eagle eye out if you make any changes to itineraries.
tl;dr keep an eagle eye out if you make any changes to itineraries.
Nov 17, 2015, 1:02 pm
#876
Join Date: Jun 2005
Location: Huntsville, AL
Programs: DL DM 1.929MM, Hilton Lifetime Diamond, IHG Platinum, Avis CHM, Marriott Titanium (lifetime gold)
Posts: 7,857
Here's an article about Delta's plan to partition off the C+ cabin.
http://www.bloomberg.com/news/articl...=yhoo.headline
Surely they don't mean actual hard partitions.
David
http://www.bloomberg.com/news/articl...=yhoo.headline
Surely they don't mean actual hard partitions.
David
Nov 17, 2015, 1:08 pm
#877
Join Date: Jun 2013
Programs: DL Plat, Hilton Diamond, Marriott Plat, IHG Plat, Hertz Prez Circle, National Exec
Posts: 1,357
TBH, I'm kind of surprised to learn that people are actually buying C+ in more than negligible numbers, especially on domestic routes. The upgrade is nice but I don't see it worth the cost. I figured C+ was almost entirely full of medallions who had picked seats there as a benefit.
Of course, that could also just be Delta reps making stuff up and there really aren't many Kettles/Silvers who are buying up to make sure they get those seats.
Of course, that could also just be Delta reps making stuff up and there really aren't many Kettles/Silvers who are buying up to make sure they get those seats.
Nov 17, 2015, 1:10 pm
#878
FlyerTalk Evangelist
Join Date: Jun 2015
Location: Back in Reds Country (DAY/CVG). Previously: SEA & SAT.
Programs: DL PM 1MM, AA PLAT, UA Silver, Marriott Bonvoy Titanium
Posts: 10,334
But if you look at the seat map at booking, you can see if there is only a middle and uncheck it. Plus, even if you forget to do so and don't check the seat map and end up in the middle right after booking, you should be able to move back to a non-C+. Or have they fouled up the IT so bad (or deliberately programmed it that way) so that you can only be in C+ and you can't move into a non-C+ seat?
Nov 17, 2015, 1:14 pm
#879
Join Date: Apr 2005
Location: New York, western US
Programs: DM/3MM
Posts: 4,246
And what happens when the UG doesn't clear right away and goes to the gate and then the GA is just processing UGs and sends you to a middle seat? Or if the UG occurs at night, and by the time you check and realize it, your original seat has now been selected by someone else?
Nov 17, 2015, 1:18 pm
#880
Join Date: Oct 2015
Posts: 51
Reports from people test booking show that C+ seats are not available for selection during booking. If there is upgrade C+ inventory available, users go in after the fact after a seat is assigned and then can select what they want. Two steps instead of one.
Nov 17, 2015, 1:19 pm
#881
Join Date: Jul 2008
Location: NYC
Programs: DL PM, HH Diamond, Hertz PC
Posts: 171
Nov 17, 2015, 1:20 pm
#882
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,164
This is DL we're talking about here... nothing about their IT or web interface makes it easy to do anything. Besides the fork-in-the-eye changes, you now have to jump through an extra hoop to request the C+ upgrades for your flight/segments, which does not work correctly since they obviously didn't test a thing.
Nov 17, 2015, 1:22 pm
#883
Join Date: Apr 2005
Location: New York, western US
Programs: DM/3MM
Posts: 4,246
I had not seen this thread (been offline for a few days). All my GUC and RUC waitlists have been dropped on DL.com, including those that have no dometic flights. Called and DL can see them, it's just that I can't. Confidence inspiring.
After being told that this is likely the result of a recent technology upgrade, I asked why DL would want to change what I see, from Upgrade Requested to Not Upgrade Eligible, and I was told by an agent with attitude that this is DL's information, and they have a "right to protect it". But all this is telling me is if I'm on the upgrade waitlist or not.
Sounds like DL's mgmt is successfully getting its front line to unthinkingly believe anything they are told.
After being told that this is likely the result of a recent technology upgrade, I asked why DL would want to change what I see, from Upgrade Requested to Not Upgrade Eligible, and I was told by an agent with attitude that this is DL's information, and they have a "right to protect it". But all this is telling me is if I'm on the upgrade waitlist or not.
Sounds like DL's mgmt is successfully getting its front line to unthinkingly believe anything they are told.
Nov 17, 2015, 1:22 pm
#884
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,164
Correct, except with the couple test bookings I've done, I was never actually able to select a C+ seat since something was either broken or didn't happen when the 'upgrade' to C+ occurred multiple hours after booking (clearly not within 1 hour as the website states).
