Dec 4, 2015, 7:08 am
Last edit by: Bowgie
Delta Comfort+ FAQs
Delta Comfort+ - A New Domestic Branded Fare Product
Summary (effective November 14, 2015, for travel on or after May 16, 2016, in the U.S.50 and Canada):
No selecting C+ seats at time of booking. Eligible pax must request a C+ upgrade by checking the box in the UPGRADE REQUEST section or calling Delta. If upgrade inventory is available, DM and PM may clear after booking. If upgrade inventory is not available, you will remain in your C- seat until such time that DL either releases inventory, or it goes to the airport for gate upgrade.
GM and FO window remains the same at T-72 and T-24 hrs respectively.
Upgrades may automatically place you in any C+ seat, including middle.
F and C+ are separate checkboxes, so you can request an F upgrade without requesting a C+ upgrade. "Double upgrades" from Y to C+ followed by C+ to F are possible.
In your My Delta Preferences page there is a new box where you can choose the default setting for 1st class upgrades and C+ upgrade preferences.
Pax with a companion will be ranked for a C+ upgrade according to the highest level... ie a DM + general member companion in the same PNR will clear after booking..
Maximum of 1 companion may request a C+ upgrade. Per DL FAQ: "If you have three or more passengers in your reservation, all passengers in the reservation must have Medallion status in order for any passengers to be eligible for Delta Comfort+."
Amex Companion Cert flyers are eligible for C+ upgrades.
To "downgrade" to C- seats (exit, other preferred seats) you must call Delta.
Complimentary upgrades to C+, once on board the aircraft, are not allowed regardless of status.
C+ currently not available with corporate discounts, because C+ currently uses ticket designator /WCOM and corporate discounts also use ticket designators. A fare code can only have one ticket designator. This limitation is apparently temporary.
So far Delta is saying this does not impact upgrades to F.
Delta Comfort+ - A New Domestic Branded Fare Product
Summary (effective November 14, 2015, for travel on or after May 16, 2016, in the U.S.50 and Canada):
No selecting C+ seats at time of booking. Eligible pax must request a C+ upgrade by checking the box in the UPGRADE REQUEST section or calling Delta. If upgrade inventory is available, DM and PM may clear after booking. If upgrade inventory is not available, you will remain in your C- seat until such time that DL either releases inventory, or it goes to the airport for gate upgrade.
GM and FO window remains the same at T-72 and T-24 hrs respectively.
Upgrades may automatically place you in any C+ seat, including middle.
F and C+ are separate checkboxes, so you can request an F upgrade without requesting a C+ upgrade. "Double upgrades" from Y to C+ followed by C+ to F are possible.
In your My Delta Preferences page there is a new box where you can choose the default setting for 1st class upgrades and C+ upgrade preferences.
Pax with a companion will be ranked for a C+ upgrade according to the highest level... ie a DM + general member companion in the same PNR will clear after booking..
Maximum of 1 companion may request a C+ upgrade. Per DL FAQ: "If you have three or more passengers in your reservation, all passengers in the reservation must have Medallion status in order for any passengers to be eligible for Delta Comfort+."
Amex Companion Cert flyers are eligible for C+ upgrades.
To "downgrade" to C- seats (exit, other preferred seats) you must call Delta.
Complimentary upgrades to C+, once on board the aircraft, are not allowed regardless of status.
C+ currently not available with corporate discounts, because C+ currently uses ticket designator /WCOM and corporate discounts also use ticket designators. A fare code can only have one ticket designator. This limitation is apparently temporary.
So far Delta is saying this does not impact upgrades to F.
I have two separate flights on May 16, on two separate itineraries. As a PL, I was able to choose C+ seats shortly after booking months ago, by going through the new rigamarole... Today I was notified of upgrades to F on both itineraries, at the upgrade window. So for those who were wondering if a "double upgrade" can happen, yes, it can.
Delta Comfort for flights on/after May 16, 2016
Nov 9, 2015, 10:53 am
#76
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Nov 9, 2015, 10:58 am
#77
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How does this affect C+ availability for DM/PM ? Before, kettles could buy a LUT fare and pay the fee to upgrade, now they will buy a W fare directly. I think this actually will discourage them, since psychologically it is easier to buy a low cost fare and upgradefor a fee then pass on the cheper fares and buy a more expensive one.
Nov 9, 2015, 10:59 am
#78
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Nov 9, 2015, 11:10 am
#79
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UA may actually be (gasp) innovating in the way they're selling E+ seats in fare bundles and offering subscription to E+ for the year... Might DL actually follow UA on something?
Nov 9, 2015, 11:14 am
#80
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As an aside, if we lose the benefit (which DL will eventually only offer for free to DM/PM of getting to make fun of UA for copying DL then we truly have lost all worthwhile remaining benefits of being a Delta FF ;-)
Nov 9, 2015, 11:16 am
#81
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Nov 9, 2015, 11:18 am
#82
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That is the way to do it if doing it as a separate fare class, as WS does with its Plus fares. (But DL is too cheap to do it so properly, and this would then make the Y+ product better than domestic F in some ways.)
Nov 9, 2015, 11:19 am
#83
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Nov 9, 2015, 12:00 pm
#85
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That being said, I believe VX's product is limited to the bulkhead and one emergency exit row, so they have less inventory to sell.
Nov 9, 2015, 12:01 pm
#86
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True. On VX MCS however, legroom is significantly increased (38" pitch) over economy and actual food (sandwiches, salads, cold plates) is available in addition to complimentary snacks.
Nov 9, 2015, 12:23 pm
#87
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Would make sense to merge your threat with the same from the folks on AA & UA who say the same thing.
I believe that DL sees SM as a secondary program now. HVC's come from international J / paid domestic F and large corporate accounts where substantial discounts make DL good value.
DL believes that it can compete on convenience / product / price and doesn't need to sweeten the pot the way it did back during the financial crisis.
I believe that DL sees SM as a secondary program now. HVC's come from international J / paid domestic F and large corporate accounts where substantial discounts make DL good value.
DL believes that it can compete on convenience / product / price and doesn't need to sweeten the pot the way it did back during the financial crisis.
Nov 9, 2015, 1:04 pm
#89
Join Date: Mar 2011
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Right now, you can use RUC/GUCs for the medallion member and only one companion. So even if I have 4 certificates and a family of 4, I'm SOL. Substitute EC+ for the above. Or substitute work colleagues traveling together for family.
Last edited by flyerwma; Nov 9, 2015 at 1:44 pm
Nov 9, 2015, 1:11 pm
#90
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Or say you are a DM or PM, you book a flight and there are 2 C+ seats left, but no WU available so you can't select those seats... since DL thinks they can sell them to somebody else instead of let you have them for free. Sound familiar?