Dec 4, 2015, 7:08 am
Last edit by: Bowgie
Delta Comfort+ FAQs
Delta Comfort+ - A New Domestic Branded Fare Product
Summary (effective November 14, 2015, for travel on or after May 16, 2016, in the U.S.50 and Canada):
No selecting C+ seats at time of booking. Eligible pax must request a C+ upgrade by checking the box in the UPGRADE REQUEST section or calling Delta. If upgrade inventory is available, DM and PM may clear after booking. If upgrade inventory is not available, you will remain in your C- seat until such time that DL either releases inventory, or it goes to the airport for gate upgrade.
GM and FO window remains the same at T-72 and T-24 hrs respectively.
Upgrades may automatically place you in any C+ seat, including middle.
F and C+ are separate checkboxes, so you can request an F upgrade without requesting a C+ upgrade. "Double upgrades" from Y to C+ followed by C+ to F are possible.
In your My Delta Preferences page there is a new box where you can choose the default setting for 1st class upgrades and C+ upgrade preferences.
Pax with a companion will be ranked for a C+ upgrade according to the highest level... ie a DM + general member companion in the same PNR will clear after booking..
Maximum of 1 companion may request a C+ upgrade. Per DL FAQ: "If you have three or more passengers in your reservation, all passengers in the reservation must have Medallion status in order for any passengers to be eligible for Delta Comfort+."
Amex Companion Cert flyers are eligible for C+ upgrades.
To "downgrade" to C- seats (exit, other preferred seats) you must call Delta.
Complimentary upgrades to C+, once on board the aircraft, are not allowed regardless of status.
C+ currently not available with corporate discounts, because C+ currently uses ticket designator /WCOM and corporate discounts also use ticket designators. A fare code can only have one ticket designator. This limitation is apparently temporary.
So far Delta is saying this does not impact upgrades to F.
Delta Comfort+ - A New Domestic Branded Fare Product
Summary (effective November 14, 2015, for travel on or after May 16, 2016, in the U.S.50 and Canada):
No selecting C+ seats at time of booking. Eligible pax must request a C+ upgrade by checking the box in the UPGRADE REQUEST section or calling Delta. If upgrade inventory is available, DM and PM may clear after booking. If upgrade inventory is not available, you will remain in your C- seat until such time that DL either releases inventory, or it goes to the airport for gate upgrade.
GM and FO window remains the same at T-72 and T-24 hrs respectively.
Upgrades may automatically place you in any C+ seat, including middle.
F and C+ are separate checkboxes, so you can request an F upgrade without requesting a C+ upgrade. "Double upgrades" from Y to C+ followed by C+ to F are possible.
In your My Delta Preferences page there is a new box where you can choose the default setting for 1st class upgrades and C+ upgrade preferences.
Pax with a companion will be ranked for a C+ upgrade according to the highest level... ie a DM + general member companion in the same PNR will clear after booking..
Maximum of 1 companion may request a C+ upgrade. Per DL FAQ: "If you have three or more passengers in your reservation, all passengers in the reservation must have Medallion status in order for any passengers to be eligible for Delta Comfort+."
Amex Companion Cert flyers are eligible for C+ upgrades.
To "downgrade" to C- seats (exit, other preferred seats) you must call Delta.
Complimentary upgrades to C+, once on board the aircraft, are not allowed regardless of status.
C+ currently not available with corporate discounts, because C+ currently uses ticket designator /WCOM and corporate discounts also use ticket designators. A fare code can only have one ticket designator. This limitation is apparently temporary.
So far Delta is saying this does not impact upgrades to F.
I have two separate flights on May 16, on two separate itineraries. As a PL, I was able to choose C+ seats shortly after booking months ago, by going through the new rigamarole... Today I was notified of upgrades to F on both itineraries, at the upgrade window. So for those who were wondering if a "double upgrade" can happen, yes, it can.
Delta Comfort for flights on/after May 16, 2016
Nov 16, 2015, 10:32 pm
#781
Join Date: Dec 2002
Location: Bloomfield, MI, USA
Programs: DL Gold
Posts: 694
Just for grins, I tried a dummy booking DTW-PVD over next July 4, and found C+ was consistently $80 or so more than MC, and F was a further $60, with Basic at a $20 discount, all roundtrip. Now I recognize that based on history next April or May is when the really keen pricing will happen, but $140 is almost to the point where I would pull the trigger for F (I'd do it for $120). Having said that, I'm damned if I'll pay $80 for what amounts to a coach seat from Ye Olden Days plus a drink.
Nov 17, 2015, 5:24 am
#782
Suspended
Join Date: Jun 2009
Programs: Delta skymiles DM + 1MM
Posts: 8,144
Yeah E+ is a joke and only an idiot would actually pay for the "enhanced" service.
DTW-PHX, and they wanted $89 for E+, to get 2" of leg room and 1 free drink and a pass through the snack basket.
I'm one for occasionally buying A/G fares on mid-con/trans-cons for personal travel where it makes sense, but I see no value and a stupid value prop for E+ in its current form.
DTW-PHX, and they wanted $89 for E+, to get 2" of leg room and 1 free drink and a pass through the snack basket.
I'm one for occasionally buying A/G fares on mid-con/trans-cons for personal travel where it makes sense, but I see no value and a stupid value prop for E+ in its current form.
Nov 17, 2015, 5:28 am
#783
Suspended
Join Date: Jun 2009
Programs: Delta skymiles DM + 1MM
Posts: 8,144
Just for grins, I tried a dummy booking DTW-PVD over next July 4, and found C+ was consistently $80 or so more than MC, and F was a further $60, with Basic at a $20 discount, all roundtrip. Now I recognize that based on history next April or May is when the really keen pricing will happen, but $140 is almost to the point where I would pull the trigger for F (I'd do it for $120). Having said that, I'm damned if I'll pay $80 for what amounts to a coach seat from Ye Olden Days plus a drink.
Nov 17, 2015, 5:52 am
#784
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,188
So if anyone is interested... an update from my test booking I placed yesterday.
Approx 2hrs after booking a flight, the outbound segment changed to 'select seat' although I could not select one in C+. The upgrade status changed to 'request upgrade' with nothing selected.
The return segment changed some time overnight to 'select seat' and 'request upgrade' with no upgrades selected. I could not select a C+ seat for either segment, and had no seat assigned at all.
Summary: Their implementation is pathetically broken. Generally the 'select seat' indicates that a segment cleared, although the PNR still displays my original fare bucket and not WU or whatever it is, and the system says I cannot select a C+ seat since it is not in my purchased fare. During the 'upgrade' process, my medallion upgrade requests to F were deleted. This did not occur 'shortly' after booking. One took 2+ hrs, the other over 12 hrs.
Approx 2hrs after booking a flight, the outbound segment changed to 'select seat' although I could not select one in C+. The upgrade status changed to 'request upgrade' with nothing selected.
The return segment changed some time overnight to 'select seat' and 'request upgrade' with no upgrades selected. I could not select a C+ seat for either segment, and had no seat assigned at all.
Summary: Their implementation is pathetically broken. Generally the 'select seat' indicates that a segment cleared, although the PNR still displays my original fare bucket and not WU or whatever it is, and the system says I cannot select a C+ seat since it is not in my purchased fare. During the 'upgrade' process, my medallion upgrade requests to F were deleted. This did not occur 'shortly' after booking. One took 2+ hrs, the other over 12 hrs.
Nov 17, 2015, 5:57 am
#785
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,400
So if anyone is interested... an update from my test booking I placed yesterday.
Approx 2hrs after booking a flight, the outbound segment changed to 'select seat' although I could not select one in C+. The upgrade status changed to 'request upgrade' with nothing selected.
The return segment changed some time overnight to 'select seat' and 'request upgrade' with no upgrades selected. I could not select a C+ seat for either segment, and had no seat assigned at all.
Summary: Their implementation is pathetically broken. Generally the 'select seat' indicates that a segment cleared, although the PNR still displays my original fare bucket and not WU or whatever it is, and the system says I cannot select a C+ seat since it is not in my purchased fare. During the 'upgrade' process, my medallion upgrade requests to F were deleted. This did not occur 'shortly' after booking. One took 2+ hrs, the other over 12 hrs.
Approx 2hrs after booking a flight, the outbound segment changed to 'select seat' although I could not select one in C+. The upgrade status changed to 'request upgrade' with nothing selected.
The return segment changed some time overnight to 'select seat' and 'request upgrade' with no upgrades selected. I could not select a C+ seat for either segment, and had no seat assigned at all.
Summary: Their implementation is pathetically broken. Generally the 'select seat' indicates that a segment cleared, although the PNR still displays my original fare bucket and not WU or whatever it is, and the system says I cannot select a C+ seat since it is not in my purchased fare. During the 'upgrade' process, my medallion upgrade requests to F were deleted. This did not occur 'shortly' after booking. One took 2+ hrs, the other over 12 hrs.
Nov 17, 2015, 6:10 am
#786
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,188
However, I did see that a C+ seat was 'assigned' on the seat map for each segment (I picked a flight way out that was empty so its unlikely someone else got a seat at the same time). When I canceled the itin, that 'assigned' seat became available so it must've been mine, but the system never linked it to my record or acknowledged that I could select it... and I didn't like the fact that whatever process occurred removed my medallion upgrade requests.
Seems like nobody actually tested the functionality, or they just don't care.
Nov 17, 2015, 6:23 am
#787
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,400
My PNR never indicated I was upgrade to C+, and I could not select C+ seats.
However, I did see that a C+ seat was 'assigned' on the seat map for each segment (I picked a flight way out that was empty so its unlikely someone else got a seat at the same time). When I canceled the itin, that 'assigned' seat became available so it must've been mine, but the system never linked it to my record or acknowledged that I could select it... and I didn't like the fact that whatever process occurred removed my medallion upgrade requests.
Seems like nobody actually tested the functionality, or they just don't care.
However, I did see that a C+ seat was 'assigned' on the seat map for each segment (I picked a flight way out that was empty so its unlikely someone else got a seat at the same time). When I canceled the itin, that 'assigned' seat became available so it must've been mine, but the system never linked it to my record or acknowledged that I could select it... and I didn't like the fact that whatever process occurred removed my medallion upgrade requests.
Seems like nobody actually tested the functionality, or they just don't care.
Nov 17, 2015, 6:30 am
#788
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,188
Nov 17, 2015, 6:32 am
#789
FlyerTalk Evangelist
Join Date: Nov 2009
Location: SEA (the REAL Washington); occasionally in the other Washington (DCA area)
Programs: DL PM 1.57MM; AS MVPG 100K
Posts: 21,369
Nov 17, 2015, 6:53 am
#790
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,400
Why bother testing when your customers can waste their time doing the testing for free? It's all about saving money (or being lazy or trying to make changes too quickly).
Nov 17, 2015, 6:56 am
#791
FlyerTalk Evangelist
Join Date: Nov 2009
Location: SEA (the REAL Washington); occasionally in the other Washington (DCA area)
Programs: DL PM 1.57MM; AS MVPG 100K
Posts: 21,369
Nov 17, 2015, 7:20 am
#792
Join Date: Jan 2003
Location: FLL
Programs: delta pm, aa exp, hilton diamond
Posts: 411
Removing free C+ at time of booking (and making F upgrades near impossible) would remove pretty much any reason for me to be loyal to Delta. Seriously, if I'm stuck at the back of the plane every flight as a Diamond why wouldn't I just start choosing my flights based on schedule/price instead of being loyal to Delta?
Nov 17, 2015, 7:27 am
#793
Suspended
Join Date: Jun 2009
Programs: Delta skymiles DM + 1MM
Posts: 8,144
wouldn't you think that complimentary upgrades on AA will go significantly down due to the masses defecting?
Nov 17, 2015, 7:27 am
#794
Join Date: Aug 2013
Location: TLH
Programs: DL DM, HH Gold, IHG Gold
Posts: 109
Thank you for contacting us.
We are sorry to hear that you have been disappointed with our upcoming
changes to Delta Comfort +. We always try to provide quality options on
our flights, and we periodically make changes to the offered items. We
do try to be competitive with our competition; and your feedback about
this aspect of our service will be very helpful as we make future
decisions for our onboard amenities. We are striving to become the
global airline of choice and your comments in this area will help us
achieve this goal.
For flights on or after May 16, 2016, Medallion members and one SkyMiles
member companion in the same reservation will be eligible for a
Complimentary Upgrade to Delta Comfort+. For flights prior to May 16,
2016, Medallion members and up to eight travel companions may be
eligible for complimentary Delta Comfort+ upgrades, when traveling in
the same reservation.
We are sorry to hear that you have been disappointed with our upcoming
changes to Delta Comfort +. We always try to provide quality options on
our flights, and we periodically make changes to the offered items. We
do try to be competitive with our competition; and your feedback about
this aspect of our service will be very helpful as we make future
decisions for our onboard amenities. We are striving to become the
global airline of choice and your comments in this area will help us
achieve this goal.
For flights on or after May 16, 2016, Medallion members and one SkyMiles
member companion in the same reservation will be eligible for a
Complimentary Upgrade to Delta Comfort+. For flights prior to May 16,
2016, Medallion members and up to eight travel companions may be
eligible for complimentary Delta Comfort+ upgrades, when traveling in
the same reservation.
Nov 17, 2015, 7:29 am
#795
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,809