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Using Regional Upgrades on Delta (pre 2/1/2022)

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Old Oct 15, 2016, 9:00 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: Utskicat
FEB 1, 2022 New GUC/RUC Inventory Rules

*****GUC*****

Flight has First Class
MC/C+ = Purchased
First = Last Seat J (Old Policy = OY)

Flight has DPS only
MC/C+ = Purchased
DPS = Last Seat (GUC=P / RUC=G) (Old Policy = RY)

Flight has D1 with no DPS
MC/C+ = Purchased
D1 = Z (Old Policy = OY)

Flight has D1 with DPS
MC/C+ = Purchased
DPS = Last Seat (GUC=P / RUC=G) (Old Policy = RY)
D1 = OY @ T-24h15m

Flight has D1 with DPS
DPS = Purchased
D1 = Z (Old Policy = OY)

Note: If GUC applied to domestic flight, it has better inventory than RUC (better chance for D1 transcon or to Hawaii)

*****RUC*****

Flight has First Class
MC/C+ = Purchased
First = Z (Old Policy = OY)

Flight has D1 with no DPS
MC/C+ = Purchased
D1 = OY (no change in old policy = OY)

New Delta.com Upgrade Availability Indicators that appeared 2/1/22 and what they mean

Dom D1 Tag meaning:
Global Upgrade Certificate Available = GUC in Z (OY = 0 for RUC)
Upgrade Certificate Available = GUC in Z /or/ RUC in OY both available

Dom F Tag meaning:
Global Upgrade Certificate Available = GUC in Last Seat J (Z = 0 for RUC)
Upgrade Certificate Available = GUC in last seat J /or/ RUC in Z both available

Example D1 Flights from JFK - LAX (flight numbers are fictitious)

DL 01
Dom D1 flight
Actual Availability: J5 C4 D4 Z3
Hidden Availability: OY2
Website indicator: Upgrade Certificate Available
Actual decode: (2 RUC (OY) open, 3 GUC (Z) open)

DL 02
Dom D1 flight
Actual Availability: J5 C4 D4 Z3
Hidden Availability: OY0
Website indicator: Global Upgrade Certificate Available
Actual decode: (0 RUC (OY) open, 3 GUC (Z) open)

DL 03
Dom D1 flight
Actual Availability: J3 C2 D2 Z0
Hidden Availability: OY0
Website indicator: No flag - neither is available GUC (Z0) and RUC (OY0)

DL 04
Dom First flight
Actual Availability: J3 C2 D2 Z1
Hidden Availability: n/a
Website indicator: Upgrade Certificate Available
Actual decode: (1 RUC (Z) open, 3 GUC (J) open)

DL 05
Dom First flight
Actual Availability: J3 C2 D2 Z0
Hidden Availability: n/a
Website indicator: Global Upgrade Certificate Available
Actual decode: (0 RUC (Z) open, 3 GUC (J) open)

DL 06
Dom First flight
Actual Availability: J0 C0 D0 Z0
Hidden Availability: n/a
Website indicator: No flag - neither is available
Actual decode: (0 RUC (Z) open, 0 GUC (J) open)

Apparently Delta is using public inventory buckets J Z P G (and non-public bucket OY in some cases) to determine GUC/RUC availability. However once they have confirmed you the system converts the segment in your reservation to a different bucket. Here is the class mapping:


GUC Usage
MC or C+ purchased / Upgrade to DPS / P class needed / Books into RV (Clears at T-24.15 into D1 as OX if OY available)
MC or C+ purchased / Upgrade to D1 (no DPS) / Z class needed / Books into OK
DPS purchased / Upgrade to D1 / Z class needed / Books into OK
MC or C+ purchased / Upgrade to FC (no D1/DPS) / J class needed / Books into OV

RUC Usage
MC or C+ purchased / Upgrade to DPS / G class needed / Books into RX (Clears at T-24.15 into D1 as OX if OY available)
MC or C+ purchased / Upgrade to D1 (no DPS) / OY class needed / Books into OX
DPS purchased / Upgrade to D1 / OY class needed / Books into OX
MC or C+ purchased / Upgrade to FC (no D1/DPS) / Z class needed / Books into OL

PRE FEB 1, 2022 WIKI
More information and discussion about using same-day change after applying regional upgrades can be found in this thread: https://www.flyertalk.com/forum/delta-air-lines-skymiles/1709826-sdc-while-using-regional-upgrade-certificates-ruc-definitive-thread.html
  • The clock begins ticking on RUC expiration when you make your choice benefit selection, so it's possible to time your selection when there is a specific need to use them.
  • You can select your 2017 choice benefit as soon as DL recognizes your Plat status. Certificates expire 12 months from date of issue. 2019 choice benefits (earned based on how much one flew in 2018) must be selected by Jan 31, 2020.
  • If you select certificates as your choice benefit late in your Medallion tenure, it will still be valid after your status expires -- so for example if you earn Platinum Medallion in 2018, which is valid through Jan 31, 2020, but then only earn Silver Medallion in 2019, which becomes effective Feb 1, 2020 when your Platinum Medallion status expires, RUCs selected in January 2020 would be valid through January 2021 and could be used once you were only a Silver Medallion member, giving you a much higher upgrade list position on those flights where you attempt to use them.
  • If you request to use a RUC on a flight and do not receive the upgrade, it is returned to your account for future use, but check your account to make sure.
  • RUC may be redeemed for the named Medallion member and up to one travel companion traveling on the same flight (the companion officially no longer needs to be in the same reservation, though that rule was not actually enforced even when it was the official rule). The named member and the companion will each require a separate certificate.

While the RUC process is almost entirely opaque, there are a couple of "hints" of a correctly applied waitlist.

1a) When viewing a waitlisted segment on the DL.com web site (not the app), there may be two seat maps for the same flight. The first seat map shows the coach seat you are currently in, and the second seat map for the same flight says "you may not select seats for this flight" or something like that. This second seat map corresponds to a part of the waitlist process, and indicates that at least one step of the multi-step process to add an RUC waitlist was actually done. Unfortunately, this does NOT indicate that the other manual steps of the RUC waitlist process were successfully completed by the agent (i.e. even if you see the second seat map, there still could be something wrong. There is simply no way for the customer to tell.)

1b) The status for a waitlisted segment should say something like "Upgrade Waitlisted"

2) Assuming the waitlist does not clear prior to check-in, the second hint is the upgrade waitlist. If the RUC waitlist request was coded correctly, you should show up at or very near the top of the upgrade waitlist that you can see on DL.com or the app. If you find yourself at your "usual" spot on the upgrade waitlist, this is a clue that the RUC waitlist request was not coded correctly.

3) The RUC is a form of "payment". Until the RUC clears, it remains "unused" so a waitlisted RUC will still show in your wallet as "open".

You may also wish to peruse the wiki for the GUC success thread as some of the considerations/logistics are similar between RUCs and GUCs.


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Using Regional Upgrades on Delta (pre 2/1/2022)

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Old Dec 3, 2017, 9:58 pm
  #991  
 
Join Date: May 2015
Location: DCA
Programs: AA EXP, DL FO, Marriott Titanium
Posts: 6,712
Originally Posted by GoAmtrak
Sorry if this is covered upthread, but can RUCs be used on PWM tickets? If so, do they get lowest priority within one’s medallion tier the way they so for comp. upgrades, or is it still by original fare class?
It's by fare class. PWM tickets don't carry an upgrade penalty like actual award tickets do.
KDCAflyer is offline  
Old Dec 3, 2017, 11:28 pm
  #992  
 
Join Date: Apr 2015
Location: SFO
Programs: DL Charter DM/DM/2MM, IHG Diamond Elite
Posts: 1,925
Yesterday I flew from SFO>JFK on DL401 (B764), which departed at 08.30 and my RUC cleared around 08.00. On the return from JFK>SFO on DL496 (75S) which departed at 19.25 and my RUC cleared around 18.00. I am now 4/4 on my RUCs, with 2 more to be used by 1/31/18.
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Old Dec 3, 2017, 11:31 pm
  #993  
 
Join Date: Apr 2015
Location: SFO
Programs: DL Charter DM/DM/2MM, IHG Diamond Elite
Posts: 1,925
Originally Posted by GoAmtrak
Sorry if this is covered upthread, but can RUCs be used on PWM tickets? If so, do they get lowest priority within one’s medallion tier the way they so for comp. upgrades, or is it still by original fare class?
NO! RUCs cannot be used on PWM tickets.
audidudi is offline  
Old Dec 4, 2017, 5:48 am
  #994  
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Posts: 6,334
Originally Posted by audidudi
NO! RUCs cannot be used on PWM tickets.
I've used global upgrade certificates on tickets that I used miles to reduce the price.
hockeyinsider is offline  
Old Dec 4, 2017, 9:07 am
  #995  
 
Join Date: Apr 2015
Location: SFO
Programs: DL Charter DM/DM/2MM, IHG Diamond Elite
Posts: 1,925
Originally Posted by hockeyinsider
I've used global upgrade certificates on tickets that I used miles to reduce the price.
Then you got away with it! Here are the Ts & Cs from DL.com:

Restrictions: Available only on original tickets booked at delta.com. All flights in the itinerary must be eligible in order to use the Pay with Miles option. The amount of miles that can be used on a Pay with Miles redemption are based on the SkyMiles member's account balance. Miles redemptions must be in 5,000 mile increments, with a minimum of 5,000 miles for redemption, and the number of miles redeemed will be rounded up to the nearest 5,000 mile increment, as applicable. No cash will be paid to or credited back to the Member and no miles will be credited back to the Member's SkyMiles account due to minimum mile redemption requirements and minimum mile redemption increments. Not combinable with certificates, eCredits, vouchers, or with any other discounts. Tickets purchased with full or partial Pay with Miles redemptions are not eligible for mileage upgrades, Systemwide Upgrades, Global Upgrades or Regional Upgrades.
audidudi is offline  
Old Dec 4, 2017, 9:38 am
  #996  
 
Join Date: Apr 2011
Location: MCO
Programs: DL exDM MM
Posts: 762
Second Seat Map Missing

Originally Posted by Zorak
Presence of the duplicate seat map is a strong indicator that the agent followed all the steps necessary to waitlist the cert correctly. However it is not a required step -- it is possible to clear a waitlisted request even without the duplicate seat map.

So again, as a general rule, duplicate = good, no duplicate = no way to know for sure
Just asked for 2 RUCs to be applied to segments in January. CSR seemed knowledgeable. and the segments show "Upgrade Status: Upgrade Waitlisted." But there are no Second Seat Maps.

Wondering if this is an IT change? Are other FTers still seeing Second Seat Maps?

Should the Wiki be changed?
captiveguru is offline  
Old Dec 4, 2017, 10:03 am
  #997  
 
Join Date: May 2011
Location: NYC
Programs: DL PM. 1MM
Posts: 2,045
Originally Posted by captiveguru
Just asked for 2 RUCs to be applied to segments in January. CSR seemed knowledgeable. and the segments show "Upgrade Status: Upgrade Waitlisted." But there are no Second Seat Maps.

Wondering if this is an IT change? Are other FTers still seeing Second Seat Maps?

Should the Wiki be changed?
This was my experience for JFK-LAX I wait listed back in early November. Wasn't able to view a 2nd seat map but Upgrade Waitlisted did show and as my status. My upgrade never cleared in Advance and it went to gate for upgrade. I was #5 for 1 seat so no upgrade for me. Very annoyed at the lack of advance upgrade space using RUC's.
mridley2 is offline  
Old Dec 4, 2017, 11:36 am
  #998  
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Originally Posted by mridley2
This was my experience for JFK-LAX I wait listed back in early November. Wasn't able to view a 2nd seat map but Upgrade Waitlisted did show and as my status. My upgrade never cleared in Advance and it went to gate for upgrade. I was #5 for 1 seat so no upgrade for me. Very annoyed at the lack of advance upgrade space using RUC's.
This has been my recent experience as well.

I mentioned the lack of confirmable upgrade space in passing to a 30-year Delta (ex-Northwest) employee at the DTW Sky Club and she said I should try upgrading with miles, which wasn't the answer I wanted but she said in her experience you can clear an upgrade with miles before you can often clear an upgrade with a certificate. I told her I thought they came out of the same upgrade inventory, but she insisted an upgrade with miles takes priority.

She did sat the system needs to be better, including allowing passengers to apply the certificate themselves and see upgrade inventory.
hockeyinsider is offline  
Old Dec 4, 2017, 12:04 pm
  #999  
 
Join Date: Jan 2017
Location: LAX ⇄ JFK
Programs: DL Diamond, HH Diamond
Posts: 218
Originally Posted by hockeyinsider
I told her I thought they came out of the same upgrade inventory, but she insisted an upgrade with miles takes priority.
That's funny. I've had two Platinum Medallion Line reps tell me that they come from the same inventory, but certificates get priority.

As usual, additional transparency and consistency from Delta would be nice.
Bicoastal Local is offline  
Old Dec 4, 2017, 2:51 pm
  #1000  
 
Join Date: Jul 2011
Programs: Delta Platinum & MM, Marriott Lifetime Platinum, National Car Executive
Posts: 400
Smile

Originally Posted by captiveguru
Just asked for 2 RUCs to be applied to segments in January. CSR seemed knowledgeable. and the segments show "Upgrade Status: Upgrade Waitlisted." But there are no Second Seat Maps.

Wondering if this is an IT change? Are other FTers still seeing Second Seat Maps?

Should the Wiki be changed?
Another data point: No second seat map for me for JFK-LAX today booked about 3 weeks ago. Cleared at the gate today along with 3 others.
mfFrom35K is offline  
Old Dec 5, 2017, 8:51 pm
  #1001  
 
Join Date: Apr 2009
Location: CVG
Programs: DL PM, Star GM, SPG Gold, IGH Plat
Posts: 10
I am 0/3 on RUC this year. Last week no love and was #3 on upgrade lists for ATL/LAX and LAX/CVG, previous LAX/DTW redeye in March. The ATL/LAX had 20 seats avail on 767 when I bought the tx and they slowly disappeared. I get thanked all the time for my loyalty but nothing in return. RUC's expire in January. Called DL today and no luck extending RUC or being able to use for TATL in two weeks. Not sure HUCA is going to help. I will send in DM to DL and see how loyal they are to me.
knecht is offline  
Old Dec 5, 2017, 9:07 pm
  #1002  
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Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,480
These things sound more useless than UA RPUs. At least with UA you can see the inventory (or lack thereof) and apply the instruments online.

I'm thinking just take the 20K miles for my Plat benefit.
Kacee is offline  
Old Dec 6, 2017, 2:21 am
  #1003  
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Join Date: Sep 2006
Location: Santo Domingo, Dom. Rep. / Washington, DC
Programs: AA PPro/DL PLT, PPass, Marriott / Hilton Gold, JetBlue Mosaic, Hertz Presidents Circle, Amex Plat
Posts: 4,631
Looks like they are going by the book now with regards to the expiration date. I had two RUCs that cleared last year, but the flight was cancelled and I was rebooked on a nonstop TATL flight. Tried to use the same two RUCs to confirm two flights that had availability, but two weeks after the expiration date, and was unable to use them. HUCA, supervisor didn't work.

Not sure if this will be my choice benefit for next year.
SDQBound is offline  
Old Dec 6, 2017, 12:30 pm
  #1004  
 
Join Date: Dec 2013
Location: Northern California
Programs: DL DM Charter, 2.9MM; 2019 PM and falling; Kettle everywhere else
Posts: 243
I'm 12/12 this year. Four cleared in advance and the other 8 were at the gate. All were SFO/JFK transcons.
lbcnu is offline  
Old Dec 6, 2017, 5:46 pm
  #1005  
 
Join Date: Aug 2015
Location: Atlanta
Programs: HH-Diamond, IHG-Plat, DL-DM, PnF Plat, Kroger +
Posts: 514
I will finally select my RUCs next month I got from 2017. I will have all 2018 to try and use them. Hopefully I will get lucky and use them up.
Eddie98 is offline  


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