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FEB 1, 2022 New GUC/RUC Inventory Rules
*****GUC***** Flight has First Class MC/C+ = Purchased First = Last Seat J (Old Policy = OY) Flight has DPS only MC/C+ = Purchased DPS = Last Seat (GUC=P / RUC=G) (Old Policy = RY) Flight has D1 with no DPS MC/C+ = Purchased D1 = Z (Old Policy = OY) Flight has D1 with DPS MC/C+ = Purchased DPS = Last Seat (GUC=P / RUC=G) (Old Policy = RY) D1 = OY @ T-24h15m Flight has D1 with DPS DPS = Purchased D1 = Z (Old Policy = OY) Note: If GUC applied to domestic flight, it has better inventory than RUC (better chance for D1 transcon or to Hawaii) *****RUC***** Flight has First Class MC/C+ = Purchased First = Z (Old Policy = OY) Flight has D1 with no DPS MC/C+ = Purchased D1 = OY (no change in old policy = OY) New Delta.com Upgrade Availability Indicators that appeared 2/1/22 and what they mean Dom D1 Tag meaning: Global Upgrade Certificate Available = GUC in Z (OY = 0 for RUC) Upgrade Certificate Available = GUC in Z /or/ RUC in OY both available Dom F Tag meaning: Global Upgrade Certificate Available = GUC in Last Seat J (Z = 0 for RUC) Upgrade Certificate Available = GUC in last seat J /or/ RUC in Z both available Example D1 Flights from JFK - LAX (flight numbers are fictitious) DL 01 Dom D1 flight Actual Availability: J5 C4 D4 Z3 Hidden Availability: OY2 Website indicator: Upgrade Certificate Available Actual decode: (2 RUC (OY) open, 3 GUC (Z) open) DL 02 Dom D1 flight Actual Availability: J5 C4 D4 Z3 Hidden Availability: OY0 Website indicator: Global Upgrade Certificate Available Actual decode: (0 RUC (OY) open, 3 GUC (Z) open) DL 03 Dom D1 flight Actual Availability: J3 C2 D2 Z0 Hidden Availability: OY0 Website indicator: No flag - neither is available GUC (Z0) and RUC (OY0) DL 04 Dom First flight Actual Availability: J3 C2 D2 Z1 Hidden Availability: n/a Website indicator: Upgrade Certificate Available Actual decode: (1 RUC (Z) open, 3 GUC (J) open) DL 05 Dom First flight Actual Availability: J3 C2 D2 Z0 Hidden Availability: n/a Website indicator: Global Upgrade Certificate Available Actual decode: (0 RUC (Z) open, 3 GUC (J) open) DL 06 Dom First flight Actual Availability: J0 C0 D0 Z0 Hidden Availability: n/a Website indicator: No flag - neither is available Actual decode: (0 RUC (Z) open, 0 GUC (J) open) Apparently Delta is using public inventory buckets J Z P G (and non-public bucket OY in some cases) to determine GUC/RUC availability. However once they have confirmed you the system converts the segment in your reservation to a different bucket. Here is the class mapping: GUC Usage MC or C+ purchased / Upgrade to DPS / P class needed / Books into RV (Clears at T-24.15 into D1 as OX if OY available) MC or C+ purchased / Upgrade to D1 (no DPS) / Z class needed / Books into OK DPS purchased / Upgrade to D1 / Z class needed / Books into OK MC or C+ purchased / Upgrade to FC (no D1/DPS) / J class needed / Books into OV RUC Usage MC or C+ purchased / Upgrade to DPS / G class needed / Books into RX (Clears at T-24.15 into D1 as OX if OY available) MC or C+ purchased / Upgrade to D1 (no DPS) / OY class needed / Books into OX DPS purchased / Upgrade to D1 / OY class needed / Books into OX MC or C+ purchased / Upgrade to FC (no D1/DPS) / Z class needed / Books into OL PRE FEB 1, 2022 WIKI More information and discussion about using same-day change after applying regional upgrades can be found in this thread: https://www.flyertalk.com/forum/delta-air-lines-skymiles/1709826-sdc-while-using-regional-upgrade-certificates-ruc-definitive-thread.html
While the RUC process is almost entirely opaque, there are a couple of "hints" of a correctly applied waitlist. 1a) When viewing a waitlisted segment on the DL.com web site (not the app), there may be two seat maps for the same flight. The first seat map shows the coach seat you are currently in, and the second seat map for the same flight says "you may not select seats for this flight" or something like that. This second seat map corresponds to a part of the waitlist process, and indicates that at least one step of the multi-step process to add an RUC waitlist was actually done. Unfortunately, this does NOT indicate that the other manual steps of the RUC waitlist process were successfully completed by the agent (i.e. even if you see the second seat map, there still could be something wrong. There is simply no way for the customer to tell.) 1b) The status for a waitlisted segment should say something like "Upgrade Waitlisted" 2) Assuming the waitlist does not clear prior to check-in, the second hint is the upgrade waitlist. If the RUC waitlist request was coded correctly, you should show up at or very near the top of the upgrade waitlist that you can see on DL.com or the app. If you find yourself at your "usual" spot on the upgrade waitlist, this is a clue that the RUC waitlist request was not coded correctly. 3) The RUC is a form of "payment". Until the RUC clears, it remains "unused" so a waitlisted RUC will still show in your wallet as "open". You may also wish to peruse the wiki for the GUC success thread as some of the considerations/logistics are similar between RUCs and GUCs. |
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