“Do You Know Who I Am?”: The Definitive Thread of DYKWIA Stories
Aug 30, 2017, 4:21 pm
#8431
Join Date: Mar 2007
Programs: QFF Gold, Flying Blue, Enrich
Posts: 5,366
Always someone eager to blame the victim 
Congrats on your routing success. Thank you for advising me on how I should change my personality. Are you sure you're not one of my employees?
Any empathy I possess evaporates at the point at which a GA/check-in agent screws up the most basic aspects of his/her job and offers no redress, in one case costing me a Saturday with my family and in the other case costing me a couple thousand bucks in hotel, etc.
Those are inexcusable customer service failures.
Congrats on your routing success. Thank you for advising me on how I should change my personality. Are you sure you're not one of my employees?
Any empathy I possess evaporates at the point at which a GA/check-in agent screws up the most basic aspects of his/her job and offers no redress, in one case costing me a Saturday with my family and in the other case costing me a couple thousand bucks in hotel, etc.
Those are inexcusable customer service failures.
Sep 5, 2017, 11:33 pm
#8432
FlyerTalk Evangelist
Join Date: Jun 2004
Location: MSP
Programs: DL PM, MM, NR; HH Diamond, Bonvoy LT Gold, Hyatt Explorist, IHG Diamond, others
Posts: 12,159
Only tangentially related:
I once was stuck in MCO all day, and spent most of it in the Sky Club. I'm a smoker, though, and as the day wore on, I took several trips landside to have a cigarette. My tipsy brain didn't think much of it, but my repeated bookings and and cancellations of WN flights to get me back through security apparently alarmed the TSA agent who checked my ID multiple times, and he made me stand to the side while he called in a supervisor. I probably shouldn't have actually explained what I was doing, but I wasn't entirely on my game at that point ;-)
Fortunately, I wasn't drunk enough to make the situation even worse, and I was allowed to leave fairly quickly without the police being called in. I immediately went to the DL ticketing desk, explained the situation, and was given a gate pass to visit the club. I took perhaps a little too much glee returning to the same TSA agent for my ID checks from then on.
WN did punish me by failing to automatically refund a couple of those reservations, which took an asininely long phone call to resolve.
I once was stuck in MCO all day, and spent most of it in the Sky Club. I'm a smoker, though, and as the day wore on, I took several trips landside to have a cigarette. My tipsy brain didn't think much of it, but my repeated bookings and and cancellations of WN flights to get me back through security apparently alarmed the TSA agent who checked my ID multiple times, and he made me stand to the side while he called in a supervisor. I probably shouldn't have actually explained what I was doing, but I wasn't entirely on my game at that point ;-)
Fortunately, I wasn't drunk enough to make the situation even worse, and I was allowed to leave fairly quickly without the police being called in. I immediately went to the DL ticketing desk, explained the situation, and was given a gate pass to visit the club. I took perhaps a little too much glee returning to the same TSA agent for my ID checks from then on.
WN did punish me by failing to automatically refund a couple of those reservations, which took an asininely long phone call to resolve.
Sep 6, 2017, 3:31 am
#8433
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,046
Even one from earlier in day will work. Just need a same day BP.
Sep 6, 2017, 7:34 am
#8434
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,417
A same day boarding pass arriving into the airport is also supposed to work, but they won't honor PreCheck on it IME.
Sep 6, 2017, 8:38 am
#8435
A FlyerTalk Posting Legend
Join Date: Jul 2003
Location: Yiron, Israel
Programs: Bates Motel Plat
Posts: 68,930
DL only has one flight per day JFK-TLV and as I don't like to risk missing it because of a delay in my first segment (I usually fly ATL-JFK-TLV) I make reservations for at least a 3 hour connection in JFK. This means I arrive in plenty of time for several cigarettes and go in and out of airside a number of times. I have always used the same boarding pass and never had a problem getting PreCheck for each entry.
Sep 6, 2017, 9:02 am
#8436
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,417
DL only has one flight per day JFK-TLV and as I don't like to risk missing it because of a delay in my first segment (I usually fly ATL-JFK-TLV) I make reservations for at least a 3 hour connection in JFK. This means I arrive in plenty of time for several cigarettes and go in and out of airside a number of times. I have always used the same boarding pass and never had a problem getting PreCheck for each entry.
I'm talking about the situation where you are flying XXX to YYY only and after arrival at YYY, you go landside but then want to go back airside again for whatever reason. You can do so, using the same day arrival boarding pass from XXX to YYY. However, even if it says PreCheck and you had PreCheck at XXX, you will not get PreCheck at YYY in this case.
Sep 6, 2017, 9:56 am
#8437
Join Date: May 2014
Posts: 1,868
THIS I feel l like I should have known! Would have saved me from the extended calls with WN to get refunded, at least. I'm not sure it would have helped with the TSA agent, really, my tipsy soul just shouldn't have said a darned thing about gaming the free cancellation process just to get to the lounge.
Sep 6, 2017, 10:09 am
#8438
A FlyerTalk Posting Legend
Join Date: Jul 2003
Location: Yiron, Israel
Programs: Bates Motel Plat
Posts: 68,930
You're right but in one case I was flying TLV-ATL-LAS and mistakenly showed my ATL-LAS boarding pass at JFK and they still allowed me through PreCheck.
Sep 6, 2017, 11:56 am
#8439
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,417
Showing a later boarding pass for the day shouldn't matter as one tends to get PreCheck for all of the segments in the same direction (with participating airlines) or not. However, in an ideal world the TSA document checker should have noticed the wrong airport on the boarding pass in an abundance of caution etc. and demanded the correct one. AFAIK having a boarding pass doesn't give one access to *any* airport that day.
Sep 6, 2017, 12:43 pm
#8440
Join Date: Jun 2013
Programs: Delta DDM 720, SPG Unobtainium, CC Adamantium, can I keep bragging now?
Posts: 306
Only tangentially related:
I once was stuck in MCO all day, and spent most of it in the Sky Club. I'm a smoker, though, and as the day wore on, I took several trips landside to have a cigarette. My tipsy brain didn't think much of it, but my repeated bookings and and cancellations of WN flights to get me back through security apparently alarmed the TSA agent who checked my ID multiple times, and he made me stand to the side while he called in a supervisor. I probably shouldn't have actually explained what I was doing, but I wasn't entirely on my game at that point ;-)
Fortunately, I wasn't drunk enough to make the situation even worse, and I was allowed to leave fairly quickly without the police being called in. I immediately went to the DL ticketing desk, explained the situation, and was given a gate pass to visit the club. I took perhaps a little too much glee returning to the same TSA agent for my ID checks from then on.
WN did punish me by failing to automatically refund a couple of those reservations, which took an asininely long phone call to resolve.
I once was stuck in MCO all day, and spent most of it in the Sky Club. I'm a smoker, though, and as the day wore on, I took several trips landside to have a cigarette. My tipsy brain didn't think much of it, but my repeated bookings and and cancellations of WN flights to get me back through security apparently alarmed the TSA agent who checked my ID multiple times, and he made me stand to the side while he called in a supervisor. I probably shouldn't have actually explained what I was doing, but I wasn't entirely on my game at that point ;-)
Fortunately, I wasn't drunk enough to make the situation even worse, and I was allowed to leave fairly quickly without the police being called in. I immediately went to the DL ticketing desk, explained the situation, and was given a gate pass to visit the club. I took perhaps a little too much glee returning to the same TSA agent for my ID checks from then on.
WN did punish me by failing to automatically refund a couple of those reservations, which took an asininely long phone call to resolve.
Sep 6, 2017, 1:00 pm
#8441
Join Date: May 2014
Posts: 1,868
In any event, I was glad to discover that DL agents were happy to just give me a gate pass when I find myself in that situation. I'm hoping AS/AA have similar policies, as I've recently allowed my Skyclub membership to expire.
Sep 6, 2017, 2:54 pm
#8442
FlyerTalk Evangelist
Join Date: Jun 2004
Location: MSP
Programs: DL PM, MM, NR; HH Diamond, Bonvoy LT Gold, Hyatt Explorist, IHG Diamond, others
Posts: 12,159
I often use a DL boarding pass to enter T3 (Untied) at SFO (to get to the Centurion Lounge). Sometimes the checker notices.
Sep 6, 2017, 2:55 pm
#8443
Join Date: Aug 2003
Location: MSN
Programs: Delta DM, Bonvoy LT Titanium, Hertz PC
Posts: 1,987
OK, this could almost go in pathetic rants forum because the main issue was that it just annoyed me, but I'll put it here because he pulled Diamond rank.
Was on BWI>MSP last Friday and I sat in 3A on a 738. I always take a window seat if I can because I like to look out on the clouds as I enjoy a cocktail. For this client I get to buy A/I/G fares because of rapid changes and SDC feature, so I usually get a good seat before the upgrades process. Depature time was ~ 6:00 PM and it's 9/1 so sun was not blazing.
I'm about 4th to board and the guy in 3B was ahead of me and was taking literally a minute to put his backpack up and position the straps and everything just so, never mind the 150 people waiting to board behind him. It was kind of ridiculous. Clearly an OCD type guy.
Anyway, my seat has 2 windows. Before take off he has already put up a magazine in front of his face to block the sun (which was not at all oppressive, most of Y and 1/3 of F windows were open). I'm trying to be nice so I close the forward window and pull down the one next to me a bit, but I still want to see out.
We take off and he asks me when I'm going to close my window. I said I liked to look out and relax so I wouldn't be. He then got upset and called the FA over. Said he was a Diamond and never had to deal with an open window on such a long flight. FA was professional and said it was my call. I simply pointed out that I've already closed one fully and the other by 1/3. He then gets huffy, slams the magazine down, finds an even bigger magazine to prop up and then takes the seat back card and bends over the edges and slides it into the IFE to make a second "sun block". I mean, this is ridiculous and he's ruined the security briefing card by folding it. It was almost fully dusk out for most of the flight.
I realize it's a luxury that I get to buy paid A/I/G fares, and it's mainly for the SDC feature that I can, but if you have that much of an aversion to sun then you need to get window seats and uncheck the upgrade box so you can control the windows for your row -- the app showed that he was a gate upgrade. I tried to meet halfway. I dunno, it was just awkward sitting next to his magazine and security card propped into the IFE for the whole flight. How about some sunglasses if you hate the sun?
Pardon the wording on my SnapChat. I'd had some Prosecco and after a long week resented the tension on our flight because I wanted to look at some clouds on a 2/3 open window.
Was on BWI>MSP last Friday and I sat in 3A on a 738. I always take a window seat if I can because I like to look out on the clouds as I enjoy a cocktail. For this client I get to buy A/I/G fares because of rapid changes and SDC feature, so I usually get a good seat before the upgrades process. Depature time was ~ 6:00 PM and it's 9/1 so sun was not blazing.
I'm about 4th to board and the guy in 3B was ahead of me and was taking literally a minute to put his backpack up and position the straps and everything just so, never mind the 150 people waiting to board behind him. It was kind of ridiculous. Clearly an OCD type guy.
Anyway, my seat has 2 windows. Before take off he has already put up a magazine in front of his face to block the sun (which was not at all oppressive, most of Y and 1/3 of F windows were open). I'm trying to be nice so I close the forward window and pull down the one next to me a bit, but I still want to see out.
We take off and he asks me when I'm going to close my window. I said I liked to look out and relax so I wouldn't be. He then got upset and called the FA over. Said he was a Diamond and never had to deal with an open window on such a long flight. FA was professional and said it was my call. I simply pointed out that I've already closed one fully and the other by 1/3. He then gets huffy, slams the magazine down, finds an even bigger magazine to prop up and then takes the seat back card and bends over the edges and slides it into the IFE to make a second "sun block". I mean, this is ridiculous and he's ruined the security briefing card by folding it. It was almost fully dusk out for most of the flight.
I realize it's a luxury that I get to buy paid A/I/G fares, and it's mainly for the SDC feature that I can, but if you have that much of an aversion to sun then you need to get window seats and uncheck the upgrade box so you can control the windows for your row -- the app showed that he was a gate upgrade. I tried to meet halfway. I dunno, it was just awkward sitting next to his magazine and security card propped into the IFE for the whole flight. How about some sunglasses if you hate the sun?
Pardon the wording on my SnapChat. I'd had some Prosecco and after a long week resented the tension on our flight because I wanted to look at some clouds on a 2/3 open window.
Last edited by bergamini; Sep 6, 2017 at 3:58 pm
Sep 6, 2017, 3:44 pm
#8444
Join Date: Apr 2011
Posts: 3,394
OK, this could almost go in pathetic rants forum because the main issue was that it just annoyed me, but I'll put it here because he pulled Diamond rank.
Was on BWI>MSP last Friday and I sat in 3A on a 738. I always take a window seat if I can because I like to look out on the clouds as I enjoy a cocktail. For this client I get to buy A/I/G fares because of rapid changes and SDC feature, so I usually get a good seat before the upgrades process.
Depature time was ~ 6:00 PM and it's 9/1 so sun was not blazing.
I'm about 4th to board and the guy in 3B was ahead of me and was taking literally a minute to put his backpack up and position the straps and everything just so, never mind the 150 people waiting to board behind him. It was kind of ridiculous. Clearly an OCD type guy.
Anyway, my seat has 2 windows. Before take off he has already put up a magazine in front of his face to block the sun (which was not at all oppressive, most of Y and 1/3 of F windows were open). I'm trying to be nice so I close the forward window and pull down the one next to me a bit, but I still want to see out.
We take off and he asks me when I'm going to close my window. I said I liked to look out and relax so I wouldn't be. He then got upset and called the FA over. Said he was a Diamond and never had to deal with an open window on such a long flight. FA was professional and said it was my call. I simply pointed out that I've already closed one fully and the other by 1/3. He then gets huffy, slams the magazine down, finds an even bigger magazine to prop up and then takes the seat back card and bends over the edges and slides it into the IFE to make a second "sun block". I mean, this is ridiculous and he's ruined the security briefing card by folding it. It was almost fully dusk out for most of the flight.
I realize it's a luxury that I get to buy paid A/I/G fares, and it's mainly for the SDC feature that I can, but if you have that much of an aversion to sun then you need to get window seats and uncheck the upgrade box so you can control the windows for your row -- the app showed that he was a gate upgrade. I tried to meet halfway. I dunno, it was just awkward sitting next to his magazine and security card propped into the IFE for the whole flight. How about some sunglasses if you hate the sun?
Pardon the wording on my SnapChat. I'd had some Prosecco and after a long week resented the tension on our flight because I wanted to look at some clouds on a 2/3 open window.
Was on BWI>MSP last Friday and I sat in 3A on a 738. I always take a window seat if I can because I like to look out on the clouds as I enjoy a cocktail. For this client I get to buy A/I/G fares because of rapid changes and SDC feature, so I usually get a good seat before the upgrades process.
Depature time was ~ 6:00 PM and it's 9/1 so sun was not blazing.
I'm about 4th to board and the guy in 3B was ahead of me and was taking literally a minute to put his backpack up and position the straps and everything just so, never mind the 150 people waiting to board behind him. It was kind of ridiculous. Clearly an OCD type guy.
Anyway, my seat has 2 windows. Before take off he has already put up a magazine in front of his face to block the sun (which was not at all oppressive, most of Y and 1/3 of F windows were open). I'm trying to be nice so I close the forward window and pull down the one next to me a bit, but I still want to see out.
We take off and he asks me when I'm going to close my window. I said I liked to look out and relax so I wouldn't be. He then got upset and called the FA over. Said he was a Diamond and never had to deal with an open window on such a long flight. FA was professional and said it was my call. I simply pointed out that I've already closed one fully and the other by 1/3. He then gets huffy, slams the magazine down, finds an even bigger magazine to prop up and then takes the seat back card and bends over the edges and slides it into the IFE to make a second "sun block". I mean, this is ridiculous and he's ruined the security briefing card by folding it. It was almost fully dusk out for most of the flight.
I realize it's a luxury that I get to buy paid A/I/G fares, and it's mainly for the SDC feature that I can, but if you have that much of an aversion to sun then you need to get window seats and uncheck the upgrade box so you can control the windows for your row -- the app showed that he was a gate upgrade. I tried to meet halfway. I dunno, it was just awkward sitting next to his magazine and security card propped into the IFE for the whole flight. How about some sunglasses if you hate the sun?
Pardon the wording on my SnapChat. I'd had some Prosecco and after a long week resented the tension on our flight because I wanted to look at some clouds on a 2/3 open window.
