“Shena”: The Definitive “Shenanigans” Thread
#91
Join Date: Apr 2010
Location: ICT
Programs: AA EXP, UA Plat, DL G, Marriott Gold
Posts: 1,330
So, today I got a reply from Delta, and was wondering if I should be happy or reply back. It seems odd that they didn't offer the difference in the fare from Y to F...
Dear Mr. MBarreto,
RE: Case Number 3262900
Thank you for sharing your concerns regarding your disappointment with the service provided by our flight attendant while traveling with us to Boston Logan International Airport. On behalf of everyone at Delta Air Lines, I sincerely apologize for behavior of the flight attendant.
Please know, that I am truly sorry for the behavior displayed by our flight attendant on your flight. I am dismayed to learn that ****** did not bother to respond to your question and that she did not talk to you for the duration of the flight. We expect our flight attendants to be helpful and professional at all times. I am truly sorry you did not receive the service you expected and should have received. Mr. MBarreto it is feedback like yours which help us to improve our inflight processes and customer experience. Be assured, I will be sharing your comments with our Inflight leadership team for internal follow up.
As a gesture of goodwill and genuine apology for the poor service provided, I have added 7,500 bonus miles to your SkyMiles account. Please allow three business days for the miles to appear.
Mr. MBarreto, thank you for your loyalty as a Platinum Medallion member and for trusting your business to us. Be assured, we will make every attempt to serve you well; we are focused on the future and look forward to seeing you onboard soon.
Sincerely,
Dear Mr. MBarreto,
RE: Case Number 3262900
Thank you for sharing your concerns regarding your disappointment with the service provided by our flight attendant while traveling with us to Boston Logan International Airport. On behalf of everyone at Delta Air Lines, I sincerely apologize for behavior of the flight attendant.
Please know, that I am truly sorry for the behavior displayed by our flight attendant on your flight. I am dismayed to learn that ****** did not bother to respond to your question and that she did not talk to you for the duration of the flight. We expect our flight attendants to be helpful and professional at all times. I am truly sorry you did not receive the service you expected and should have received. Mr. MBarreto it is feedback like yours which help us to improve our inflight processes and customer experience. Be assured, I will be sharing your comments with our Inflight leadership team for internal follow up.
As a gesture of goodwill and genuine apology for the poor service provided, I have added 7,500 bonus miles to your SkyMiles account. Please allow three business days for the miles to appear.
Mr. MBarreto, thank you for your loyalty as a Platinum Medallion member and for trusting your business to us. Be assured, we will make every attempt to serve you well; we are focused on the future and look forward to seeing you onboard soon.
Sincerely,
#92
FlyerTalk Evangelist
Join Date: Jun 2008
Programs: Formaldehyde Medallion DL DieMiles
Posts: 12,646
#93
Join Date: Apr 2010
Location: ICT
Programs: AA EXP, UA Plat, DL G, Marriott Gold
Posts: 1,330
The problem is that in the end there was an open seat, and an FA got it.
#95
Join Date: Sep 2004
Location: NYC
Programs: AA Explat / UA Silver
Posts: 600
#97
FlyerTalk Evangelist
Join Date: Apr 2002
Location: Madison, WI, USA
Posts: 14,162
Since my original flight was cancelled, and I asked to be put in the next available flight, I'd be ok sitting in Y if F was full... If I recall correctly, the next flight with open F seats was 4 hours later.
The problem is that in the end there was an open seat, and an FA got it.
The problem is that in the end there was an open seat, and an FA got it.
#98
FlyerTalk Evangelist
Join Date: Jun 2008
Programs: Formaldehyde Medallion DL DieMiles
Posts: 12,646
mbarreto should have received what he paid for, or a refund for what he did not receive.
#99
Join Date: Dec 2008
Location: NYC, BOS, ORD
Programs: AA EXP, DL PM
Posts: 843
And 2nd on the not boarding if you're that high on the list. Kelly is the GA supervisor that usually works the air shuttle gates at LGA, and is a real stickler for the rules with that upgrade list.
#100
Join Date: Apr 2011
Posts: 21
The FA has no way of knowing your circumstances, so it wouldn't even occur to her to bring you up. It's the GA's purview and you should have definitely taken it up with them before boarding. If there is an open seat and a uniformed crew member on board I think every FA from any airline would bring them up.
#101
Join Date: Apr 2010
Location: ICT
Programs: AA EXP, UA Plat, DL G, Marriott Gold
Posts: 1,330
The FA has no way of knowing your circumstances, so it wouldn't even occur to her to bring you up. It's the GA's purview and you should have definitely taken it up with them before boarding. If there is an open seat and a uniformed crew member on board I think every FA from any airline would bring them up.
#102
Join Date: Apr 2010
Location: ICT
Programs: AA EXP, UA Plat, DL G, Marriott Gold
Posts: 1,330
Wrote back to DL
Dear Delta/****
Thank you for your kind email. Indeed, it is only because I'm a loyal Delta customer that I take the time to write back to you, in the hopes that it'll make you an even better airline.
That being sad, I'm a little disappointed by your reply. The true issue at hand was not being ignored by the flight attendant, although as you mentioned, that was unacceptable. The true issue is that I have paid for a first class ticket, and was made to sit in coach while an uniformed flight attendant was given a free seat in first class.
That means I've paid for something that I did not get.
Again, had the flight been fully booked in first class, I would've gladly accepted the downgrade without complaint, as it was my intention to get home as soon as possible. But clearly, as indicated by the GIDS monitor and the fact that the flight attendant was "upgraded" after the boarding door was closed, this was not the case.
I appreciate the support given.
MBarreto
Now let's see if anything happens!!
Thank you for your kind email. Indeed, it is only because I'm a loyal Delta customer that I take the time to write back to you, in the hopes that it'll make you an even better airline.
That being sad, I'm a little disappointed by your reply. The true issue at hand was not being ignored by the flight attendant, although as you mentioned, that was unacceptable. The true issue is that I have paid for a first class ticket, and was made to sit in coach while an uniformed flight attendant was given a free seat in first class.
That means I've paid for something that I did not get.
Again, had the flight been fully booked in first class, I would've gladly accepted the downgrade without complaint, as it was my intention to get home as soon as possible. But clearly, as indicated by the GIDS monitor and the fact that the flight attendant was "upgraded" after the boarding door was closed, this was not the case.
I appreciate the support given.
MBarreto
Now let's see if anything happens!!
#103
Join Date: Nov 2010
Posts: 196
Again, had the flight been fully booked in first class, I would've gladly accepted the downgrade without complaint, as it was my intention to get home as soon as possible. But clearly, as indicated by the GIDS monitor and the fact that the flight attendant was "upgraded" after the boarding door was closed, this was not the case.
Imagine calling up a take-out place, ordering a beef dish, and paying with a credit card. 10 minutes later they call you back and say that they are out of beef, but will have more in 90 minutes. You tell them to give you the chicken (which is cheaper) instead, because you are hungry and want dinner.
I think everyone would expect a refund for the price difference, and I see this as the same idea; they didn't have what you ordered, and you took a cheaper option and deserve a refund to the price you could have paid for coach when you booked.
#104
Join Date: Jan 2010
Posts: 677
IMO, you/the OP is still being too nice.
Imagine calling up a take-out place, ordering a beef dish, and paying with a credit card. 10 minutes later they call you back and say that they are out of beef, but will have more in 90 minutes. You tell them to give you the chicken (which is cheaper) instead, because you are hungry and want dinner.
I think everyone would expect a refund for the price difference, and I see this as the same idea; they didn't have what you ordered, and you took a cheaper option and deserve a refund to the price you could have paid for coach when you booked.
Imagine calling up a take-out place, ordering a beef dish, and paying with a credit card. 10 minutes later they call you back and say that they are out of beef, but will have more in 90 minutes. You tell them to give you the chicken (which is cheaper) instead, because you are hungry and want dinner.
I think everyone would expect a refund for the price difference, and I see this as the same idea; they didn't have what you ordered, and you took a cheaper option and deserve a refund to the price you could have paid for coach when you booked.
#105
Join Date: Apr 2010
Location: ICT
Programs: AA EXP, UA Plat, DL G, Marriott Gold
Posts: 1,330
IMO, you/the OP is still being too nice.
Imagine calling up a take-out place, ordering a beef dish, and paying with a credit card. 10 minutes later they call you back and say that they are out of beef, but will have more in 90 minutes. You tell them to give you the chicken (which is cheaper) instead, because you are hungry and want dinner.
I think everyone would expect a refund for the price difference, and I see this as the same idea; they didn't have what you ordered, and you took a cheaper option and deserve a refund to the price you could have paid for coach when you booked.
Imagine calling up a take-out place, ordering a beef dish, and paying with a credit card. 10 minutes later they call you back and say that they are out of beef, but will have more in 90 minutes. You tell them to give you the chicken (which is cheaper) instead, because you are hungry and want dinner.
I think everyone would expect a refund for the price difference, and I see this as the same idea; they didn't have what you ordered, and you took a cheaper option and deserve a refund to the price you could have paid for coach when you booked.
Joking aside, I agree with you... let's see what they reply back this time.