“Shena”: The Definitive “Shenanigans” Thread
Apr 21, 2011, 9:36 am
#31
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Many thanks! It was not SDC - suspect an over-eager GA to push back processed upgrade prior to 30 minute mark as I checked in around t-40 minutes. We pushed back almost 10 minutes early so I am guessing but would be interesting to know what happens if a GA processes early before all passengers have checked-in. Also, this ticket was only purchased 3 days ago so that is why I did not clear earlier.
Apr 21, 2011, 9:37 am
#32
Join Date: Apr 2006
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I would probably agree but was not the case here.
Apr 21, 2011, 9:57 am
#33
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Apr 21, 2011, 10:09 am
#34
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Apr 21, 2011, 10:13 am
#35
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Many thanks! It was not SDC - suspect an over-eager GA to push back processed upgrade prior to 30 minute mark as I checked in around t-40 minutes. We pushed back almost 10 minutes early so I am guessing but would be interesting to know what happens if a GA processes early before all passengers have checked-in. Also, this ticket was only purchased 3 days ago so that is why I did not clear earlier.
Apr 21, 2011, 10:32 am
#36
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Apr 21, 2011, 11:18 am
#37
Join Date: Nov 2003
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Either way, the person SDCing late or boarding early doesn't have a gripe.
Apr 21, 2011, 11:22 am
#38
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Apr 21, 2011, 11:34 am
#39
Join Date: Jan 2010
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Again. it makes little rational sense to do it this way but from an IT approach, it may just be another delta.dum quirk.
In the ideal world, a Medallion standing by for any seat at the gate ought to be able to stand by for a seat and an upgrade in parallel.
How does it work for a standby (not SDC) holding a bonafide FC ticket?
Apr 21, 2011, 11:46 am
#40
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SDC isn't the issue for the OP though... they checked in at T-40 and didn't get upgraded at the gate. So, the the GA already processed all upgrades very early before he checked in, or the system didn't put him on the gate upgrade list.
Apr 21, 2011, 11:56 am
#41
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So I guess you're only on the gate upgrade list if you are checked in. Good to know.
It sounds like the gate agent didn't actually follow procedure if he/she processed gate upgrades before the 30 minute mark. They are supposed to wait until the 30 minute mark to make sure all passengers are legally checked in.
-RM
It sounds like the gate agent didn't actually follow procedure if he/she processed gate upgrades before the 30 minute mark. They are supposed to wait until the 30 minute mark to make sure all passengers are legally checked in.
-RM
Apr 21, 2011, 2:01 pm
#43
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This is done by people who have access to the DL internal system. There is no publicly available way to see the status of those who were upgraded.
Apr 21, 2011, 11:30 pm
#44
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Apr 22, 2011, 5:15 am
#45
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Ms. Shena N. Egans is a Delta gate agent who is notorious for circumventing the normal upgrade process... Ironically she has been with Delta for quite a long time and apparently evades getting caught by constantly working at different airports, although it does seem that ATL is her favorite location....