“Shena”: The Definitive “Shenanigans” Thread
Mar 7, 2011, 6:56 pm
#1
Original Poster
Join Date: Aug 2009
Location: MSP
Programs: Any status I once had is gone!
Posts: 728
“Shena”: The Definitive “Shenanigans” Thread
On today's flight I was #1 for an upgrade with XYZ/W behind me at #2. When the GA cleared the one seat that was available for an upgrade, I heard the GA call Mr. XYZ to the desk. I looked up at the GIDS and saw that XYZ/W was now in 1C. I remained at #1 on the upgrade list while Mr. XYZ, who had been #2 was upgraded.
Called the Diamond Desk and was escalated to a supervisor, who checked the details and confirmed that I should have been upgraded. He asked me to email the info via the website as a complaint. I did exactly that.
If it hadn't been so early, before 6.30, and if Mr. XYZ didn't already have his first class BP in hand I would have complained, but I wasn't up for a fight. Too bad, I wound up with a talker next to me on an almost three hour flight.
Moderate headache to be treated at the bar tonight.
Called the Diamond Desk and was escalated to a supervisor, who checked the details and confirmed that I should have been upgraded. He asked me to email the info via the website as a complaint. I did exactly that.
If it hadn't been so early, before 6.30, and if Mr. XYZ didn't already have his first class BP in hand I would have complained, but I wasn't up for a fight. Too bad, I wound up with a talker next to me on an almost three hour flight.
Moderate headache to be treated at the bar tonight.
Mar 7, 2011, 7:03 pm
#3
Join Date: Jul 2005
Location: National Capitol Region
Programs: Delta Dirt Medallion,AA,USairways, WN Rapid Rewards, National Emerald Club
Posts: 3,912
Skynanigans! This is my fear with Delta's FC monetization. Withholding too many FC upgrades puts them under GA control which it seems under Delta is rife with abuse.
Mar 7, 2011, 7:09 pm
#4
FlyerTalk Evangelist
Join Date: Aug 2004
Location: The best state in the USA - Florida!
Programs: Marriott Titanium/LT Plat, AS MVP75K, AA PlatPro, UA Premier, Disney AP
Posts: 14,497
Had an issue with a GA and redcoat in MSP not too long ago who were willing to put a PM in F instead of me. I had a very knowledgeable person on the phone telling me the exact upgrade status and was able to call them out on it and avoid Shena from making an appearence.
GA and Redcoat were rather rude to me in the process though - I did call the 404 number as no DL employee should tell any customer, let alone a DM, to buzz off (their words not mine).
GA and Redcoat were rather rude to me in the process though - I did call the 404 number as no DL employee should tell any customer, let alone a DM, to buzz off (their words not mine).
Mar 7, 2011, 7:12 pm
#6
Join Date: Jun 2005
Location: Seattle & Seoul.... and now, Maastricht....
Programs: UA Mileage Plus, NWA WorldPerks deserter, Alaska Airlines Something-er-Other...
Posts: 1,883
Take two Chevas Regals and call nobody in the morning!
Mar 7, 2011, 7:38 pm
#7
Original Poster
Join Date: Aug 2009
Location: MSP
Programs: Any status I once had is gone!
Posts: 728
Mar 7, 2011, 7:51 pm
#10
Join Date: Jan 2006
Location: DEN
Programs: UA 1K (MM), DL, AA, AS, HHonors, SPG, Kimpton, Hyatt, IC PC, Marriott Titanium (LT PLT), Hertz PC
Posts: 7,231
Mar 11, 2011, 8:46 pm
#11
Original Poster
Join Date: Aug 2009
Location: MSP
Programs: Any status I once had is gone!
Posts: 728
Update:
Had email from DL last night, it admitted I should have gotten the upgrade not #2. 7500 miles to be added to my account as an apology.
Lesson learned - keep an eye on the upgrade board at T-40.
Had email from DL last night, it admitted I should have gotten the upgrade not #2. 7500 miles to be added to my account as an apology.
Lesson learned - keep an eye on the upgrade board at T-40.
Apr 1, 2011, 7:19 pm
#12
Join Date: Jan 2009
Location: WAS
Programs: AA EXP2M, DL 1MM DM ext, UA PP <=> HH G/Marr PE/Hyatt G/IHG P FT RA ( Recovering Addict)
Posts: 4,596
can I call Shena or is it IT?
I was booked to fly DCA-MSY with a FO companion. I booked this 3 months ago.
Companion was not FO then, gifted status 2 months ago
I removed and reentered FF number and left him on the same reservation. We are flying a CR7.
4 days out my upgrade did not clear. I thought OK, FCM going on. At check in, I saw a question, "do you want to request an upgrade" - oh yeah I do, who would not? - and then I am told I am on the upgrade list. I volunteer to bump, then change my mind and called Plat line as the next flight is 6 hours later, and am told that at booking, I DECLINED an auto upgrade request. NEVER in my DL life would I EVER do a thing like that! (only reason I fly DL domestic, plus, 5 days ago my itin clearly said upgrade requested)
Also I thought companion upgrades with another Medallion member should have been processed before the GM or at the very least immediately after the Golds BEFORE the Silvers, given my PL status on DL.
Is this Shena or just Delta IT?
Companion was not FO then, gifted status 2 months ago
I removed and reentered FF number and left him on the same reservation. We are flying a CR7.
4 days out my upgrade did not clear. I thought OK, FCM going on. At check in, I saw a question, "do you want to request an upgrade" - oh yeah I do, who would not? - and then I am told I am on the upgrade list. I volunteer to bump, then change my mind and called Plat line as the next flight is 6 hours later, and am told that at booking, I DECLINED an auto upgrade request. NEVER in my DL life would I EVER do a thing like that! (only reason I fly DL domestic, plus, 5 days ago my itin clearly said upgrade requested)
Also I thought companion upgrades with another Medallion member should have been processed before the GM or at the very least immediately after the Golds BEFORE the Silvers, given my PL status on DL.
Is this Shena or just Delta IT?
Apr 1, 2011, 8:07 pm
#13
Join Date: Nov 2010
Programs: 2 many 4 2 long.
Posts: 324
I was booked to fly DCA-MSY with a FO companion. I booked this 3 months ago.
Companion was not FO then, gifted status 2 months ago
I removed and reentered FF number and left him on the same reservation. We are flying a CR7.
4 days out my upgrade did not clear. I thought OK, FCM going on. At check in, I saw a question, "do you want to request an upgrade" - oh yeah I do, who would not? - and then I am told I am on the upgrade list. I volunteer to bump, then change my mind and called Plat line as the next flight is 6 hours later, and am told that at booking, I DECLINED an auto upgrade request. NEVER in my DL life would I EVER do a thing like that! (only reason I fly DL domestic, plus, 5 days ago my itin clearly said upgrade requested)
Also I thought companion upgrades with another Medallion member should have been processed before the GM or at the very least immediately after the Golds BEFORE the Silvers, given my PL status on DL.
Is this Shena or just Delta IT?
Companion was not FO then, gifted status 2 months ago
I removed and reentered FF number and left him on the same reservation. We are flying a CR7.
4 days out my upgrade did not clear. I thought OK, FCM going on. At check in, I saw a question, "do you want to request an upgrade" - oh yeah I do, who would not? - and then I am told I am on the upgrade list. I volunteer to bump, then change my mind and called Plat line as the next flight is 6 hours later, and am told that at booking, I DECLINED an auto upgrade request. NEVER in my DL life would I EVER do a thing like that! (only reason I fly DL domestic, plus, 5 days ago my itin clearly said upgrade requested)
Also I thought companion upgrades with another Medallion member should have been processed before the GM or at the very least immediately after the Golds BEFORE the Silvers, given my PL status on DL.
Is this Shena or just Delta IT?
Shena operates manually. IT operates haphazardly.
Apr 1, 2011, 8:10 pm
#14
Join Date: Oct 2010
Location: ATL
Programs: DL SkyMiles (Silver), UA Mileage Plus, US Scareways, AA Advantage
Posts: 336
. SHIB and I agreed a few days ago...I feel an impending natural disaster
Apr 1, 2011, 8:33 pm
#15
Join Date: Oct 2007
Location: CSG/LHR
Programs: Delta Diamond, Emirates Gold, Hyatt Diamond, Hertz President's Circle
Posts: 83
Not sure how the technical glitch occured, but it sounds like they were able to add you to the list when you called?