SkyMilesInsider update: Sky Priority is HERE…
Apr 11, 2010, 12:05 pm
#166
Join Date: Nov 2009
Location: PHL
Programs: AA EXP
Posts: 953
Oooh, I like that suggestion, especially in foreign/first-time airports, or where DL spans multiple terminals (I'm looking at YOU PHL). Knowing where to go to drop off bags, then where to go for security, and finally where to go for my gate would be really valuable. Plenty of us don't go to the same places every time. 
Last edited by BobRoss; Apr 11, 2010 at 12:11 pm
Apr 11, 2010, 12:25 pm
#167
Join Date: Apr 2007
Posts: 1,397
As a gold who often boards in zone 2, I think it's a very bad idea to allow every elite to board in zone 1. The current process works well, allowing all pax in F to get situated w/o blocking zone 2 elites sitting in coach.
The new boarding policy would be worse for Zone 1 and former Zone 2 boarders. Much better to board 10 min later in zone 2 w/ only 20 other people than have a hoard of 50 trying to board in zone 1 and recreating the zone 3-4 boarding experience, only with a group that flies more often.
The new boarding policy would be worse for Zone 1 and former Zone 2 boarders. Much better to board 10 min later in zone 2 w/ only 20 other people than have a hoard of 50 trying to board in zone 1 and recreating the zone 3-4 boarding experience, only with a group that flies more often.
Apr 11, 2010, 12:33 pm
#168
FlyerTalk Evangelist
Join Date: Jan 2001
Location: NYC
Programs: AA EXP / LT PLT / 3MM, Marriott LT Gold
Posts: 35,397
SMI,
Since you didn't address the question that I asked you twice about the skyclub members accessing the SkyPriority security line, and you are not accepting PM's, can you at least point me to the right direction where my question can be answered?
Just don't want to be the guy turned away from the premium security line because my bp doesn't say "SkyPriority" if I don't get upgraded.
Since you didn't address the question that I asked you twice about the skyclub members accessing the SkyPriority security line, and you are not accepting PM's, can you at least point me to the right direction where my question can be answered?
Just don't want to be the guy turned away from the premium security line because my bp doesn't say "SkyPriority" if I don't get upgraded.
Apr 11, 2010, 12:46 pm
#169
Join Date: Feb 2003
Location: New Orleans (for now)
Programs: DL PM, WN, SC, various other programs of lowly status
Posts: 1,673
Along those same lines so to speak, I'm PM and Mr. Marylou is FO. When travelling on the same Itinerary, does he have to go the peon lines while I check in and clear security in the SP line?
Apr 11, 2010, 1:00 pm
#170
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
Apr 11, 2010, 1:08 pm
#171
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
Why ever would DL want to kill a potential revenue-enhancement opportunity when it has the already captured DL paid lounge members and Silver Medallions who may be willing to pony over more cash to DL by buying up "Sky Priority" treatment as a day-of-trip package or annual package?
Apr 11, 2010, 1:31 pm
#172
Join Date: Dec 2002
Location: Meechigan
Posts: 1,006
...Regarding the boarding process, we are listening to your comments and can already tell that many of you are very passionate about this. We will monitor your comments, encourgage your feedback on our surveys and will be looking at the numbers very closely in the initial weeks. SkyMilesInsider
Why so much passion? Because the current process works pretty damn well!
Oh well, it sounds like there's too much inertia behind the SP rollout to reverse course, so we'll live with it and try to provide feedback after a few experiences with the new process.
Apr 11, 2010, 1:45 pm
#173
Join Date: Oct 2008
Location: RDU
Programs: AA GM, DL DM, DSC
Posts: 1,540
I often bring my companions with me through both and have yet to be rejected, assuming SP lines work like Medallion lines have in the past.
Last edited by bwhite; Apr 11, 2010 at 2:29 pm
Apr 11, 2010, 2:10 pm
#174
Join Date: Mar 2006
Location: SFO
Programs: DL DM/MM; UA Premier 1K; AA EXP; ICH Plat Ambassador
Posts: 1,565
Apr 11, 2010, 2:11 pm
#175
Join Date: Feb 2009
Location: ORF
Programs: Delta Diamond Charter Member/1.8MM, IHG Spire Elite
Posts: 876
Apr 11, 2010, 2:31 pm
#176
Join Date: Mar 2006
Location: SFO
Programs: DL DM/MM; UA Premier 1K; AA EXP; ICH Plat Ambassador
Posts: 1,565
SMI,
In case you don't realize, you have a FREE focus group on FT. It provides almost immediate response as well. Therefore, why don't you consult it more BEFORE you've etched a new program in stone? You could have found out well in advance that the new Zone 1 boarding will be a disaster. Now, it seems that it will take effect anyway and that you'll later have to retreat from the defined product with egg on your faces. Why go through this when you don't have to?
Apr 11, 2010, 2:38 pm
#177
Join Date: Mar 2006
Location: SFO
Programs: DL DM/MM; UA Premier 1K; AA EXP; ICH Plat Ambassador
Posts: 1,565
That was deemed to be way too Northwest! (Actually the Sudoku on the BP is an improvement, especially to my ego. I can usually do both the easy and the hard before the plane takes off!)
Apr 11, 2010, 2:49 pm
#178
Company Representative - Delta Air Lines
Original Poster
Join Date: Jul 2009
Location: Atlanta, GA
Programs: SkyMiles
Posts: 351
Silence can also mean that SMI is in flight. I'm checking on the original question and will follow up when I have a response. Btw, a FT iPhone app would be really nice...just sayin.
SMI
SMI
Last edited by DLCorpTeam; Apr 11, 2010 at 3:04 pm
Apr 11, 2010, 3:41 pm
#179
FlyerTalk Evangelist
Join Date: Jan 2001
Location: NYC
Programs: AA EXP / LT PLT / 3MM, Marriott LT Gold
Posts: 35,397
I hope you realize that most of these comments are not directed at you but at the DL corporate culture that seems oblivious to many things that are important to its customers. You are the messenger (albeit a high-level one) and you can only work with what you are given. So please don't take any of this personally.
Apr 11, 2010, 3:45 pm
#180
Join Date: Mar 2004
Location: SEA (previous locations: DTW, TLV, EWR, BOS)
Programs: AS: 75K; DL/NW: Plat; DL SC: Lifetime; Hyatt: Diamond; HH: Gold; SPG: Plat;
Posts: 3,383
Another vote against this SkyPoop, I mean, SkyPriority program.
Aside from causing chaos for FC pax in zone 1, and the free drink if I'm seated in Y (which I can really do without - give me back the 1K bonus miles NWA gave me when I was stuck in Y), this program offers notning new.
Again, lots of hoopla over little Substance. Typical Delta...
Aside from causing chaos for FC pax in zone 1, and the free drink if I'm seated in Y (which I can really do without - give me back the 1K bonus miles NWA gave me when I was stuck in Y), this program offers notning new.
Again, lots of hoopla over little Substance. Typical Delta...