Tell her that SQ is the only *A airline that serves MLE and they only fly SIN-MLE-SIN.

Even when it was $10, they often had folks handing out flyers upon entrance where it was $8. I think once or twice I paid $6 a day.

Meanwhile the airport jacked up the prices in the short-term lot and basically doubled them. :(

Because of EK.

LH and SQ would go into the res. and see that I had all sorts of crazy things from what they could see, two open jaws, unconfirmed seats, and no way to get from Paris to Male, so they'd cancel it. There was also no fare or tax base in the res. because it was all hinging on EK.

So, no matter what the CO agents put in the system (or so they tell me) when the Star carriers ran their daily audits on their inventories this one threw up a red flag and dumped the res. Apparently on Star they confirm in real time and there's no more wait and see and their automated systems aren't tuned to harmonize with the absurdity of EK's system.

It's a sync issue. Or, at least, that's what I'm sinking it is.

I've also been told by every agent I've spoken with that they were put through a web-based training on the :-: system, but they're just learning as they go as the training didn't cover the crazy things us customers request. Hence me having to coach the agents on routings, classes of service offered by certain airlines on certain routes, and fare rules, etc.

I'm definitely going to try, but i'm supposed to be in YUL next week and have to figure out how long I actually need to be there.

I did. Apparently there's several airlines that code-share with SQ on this flight so she thinks there's a flight on BMI to MLE... :mad::mad:

She's "researching, consulting with a supv. and getting back to me."

Is there a rule that back-tracking is allowed if it's the only routing?

Well, it's forever until after your flight departs. If you don't show then your reservations will cancel. :D

Morning Box

my day starts with a big :rolleyes: as I just lost a filling

Yeah, well I get atty 'joy' today -- in about 2 hrs!:rolleyes:
At least I clean up 'nicely';) - much to ex's consternation!:rolleyes:

I think this is only valid on CO op'ed flights. Or am I completely off base on this?

GREAT SUCCESS. I made up a rule and CO is honoring it. They're now trying to tabulate the taxes on this beast. I told her she'd probably have to send it off to NASA to get an answer.

Never too early for a covert Simpsons reference. :o

Yes sir. I wonder if getting there by 6:30 would be ok?

I saw the follow-on posts re the problems. I believe that the problem with the MLE-SIN-NYC routing is related to a SE Asia reward via TATL instead of TPAC. If you're only on European carriers it seems to be booking but adding in SQ or TG kills it. I suggest asking them to confirm it without the MLE-SIN flight for now and then try to add that back in later. No sense in losing everything over that one, rather easy flight. Worst case scenario you can book that separately.
I got it, too, for the Lincoln 13. I also need to juggle my schedule but I definitely have a +1 available. My wife has no desire to see it at all.

I've never worked in Res so I have no idea how they book and hold reward flights. Never knew that other airlines run audits on their bookings and will cancel weird things.

I've been thru the * training and it's very basic. I can see why our agents would have to learn as they go. I wonder if they can put the EK flights at the end of your reservation and then fix it (place those flights back into the correct order) once they confirm.

For example:
CO123 xxx-xxx
Co124 xxx-xxx
arunk (that's the hold place card for anything after it is protection)
EK234 xxx-xxx

The 'arunk' will stop the rest of your reservations from getting cancelled.

Yeah, that was Plan B

Plan A was make up a rule and try and convince them it existed. This seems to have worked. :-:

Although I'm approaching hour 3 on this call...

at least you dont have to poop