Continental.com Master Thread [Report Ideas & Problems Here]
May 31, 2009 | 9:29 pm
#916
Join Date: Jul 2008
Location: Honolulu
Programs: UA 1K 1.7mm
Posts: 449
Online web-site crashes when pulling up HKG-IAH Schedule
this has been down for 3 days now
Jun 1, 2009 | 6:39 am
#917
FlyerTalk Evangelist
Join Date: Mar 2008
Location: ACT/GRK/DAL/ABI/MIA/FLL
Programs: OMNIArchist, OMNIArchy!, OMNIIDGAS
Posts: 23,478
Has UA taken over the CO IT staff?
No segments, no miles, no EQM, no DEQM for the two segments that did post, have been posted in 1 week now, and there is plenty that should have posted.
No segments, no miles, no EQM, no DEQM for the two segments that did post, have been posted in 1 week now, and there is plenty that should have posted.
Jun 1, 2009 | 7:36 am
#918
FlyerTalk Evangelist
Join Date: Feb 2007
Location: PDX
Programs: AS Titanium, Marriott Lifetime Plat, UA Gold
Posts: 11,596
co.com seems to be bugging out in the last 24 hours. I have tried to price flights and after I enter the data my Mac tells me the page I'm going to is not secure, I chose to go to the page despite the warning and then nothing happens.
A minute or so later co.com says that the "file (is) not found"
This has been going on all morning as well as last night.
Any hints?
It's always a pain when you want to give someone your money and they won't let you.
A minute or so later co.com says that the "file (is) not found"
This has been going on all morning as well as last night.
Any hints?
It's always a pain when you want to give someone your money and they won't let you.
Jun 1, 2009 | 10:40 am
#919
Join Date: Oct 2002
Location: EWR
Posts: 245
I booked a trip successfully online, then got this message via email:
We're sorry, but continental.com was unable to complete your request due to a technical problem.
Please try later or call 1-800-300-1547 for assistance.
Online booking says "eTicketed and confirmed". Strange.
We're sorry, but continental.com was unable to complete your request due to a technical problem.
Please try later or call 1-800-300-1547 for assistance.
Online booking says "eTicketed and confirmed". Strange.
Jun 1, 2009 | 11:47 am
#920
Join Date: Jul 2001
Programs: Hilton Lifetime Diamond
Posts: 1,266
I can't even log into my account 
Called OPSC and they said "website has been down for ten minutes or so. Please try again later".
Called OPSC and they said "website has been down for ten minutes or so. Please try again later".
Jun 1, 2009 | 12:32 pm
#921
Join Date: Jun 2009
Location: CLE
Programs: OnePass
Posts: 5
Same here. Was getting blank account info (all fields blank, no miles, no res's) for a few attempts, now "please contact OnePass service for assistance with your acccount" failed login.
Reg'd here just to report. I guess it's a website issue and I shouldn't be concerned?
Reg'd here just to report. I guess it's a website issue and I shouldn't be concerned?
Jun 1, 2009 | 12:47 pm
#922
FlyerTalk Evangelist
Join Date: Feb 2007
Location: PDX
Programs: AS Titanium, Marriott Lifetime Plat, UA Gold
Posts: 11,596
Same here. Was getting blank account info (all fields blank, no miles, no res's) for a few attempts, now "please contact OnePass service for assistance with your acccount" failed login.
Reg'd here just to report. I guess it's a website issue and I shouldn't be concerned?
Reg'd here just to report. I guess it's a website issue and I shouldn't be concerned?
Jun 2, 2009 | 2:26 pm
#923
Original Member
Join Date: May 1998
Location: Tyler, TX- Former Onepass Infinite Platinum +MM & CO * now UA-1K, Hyatt Diamond, ICH RA, Hilton HH Diamond VIP, Hertz Prez Circle, Clear Registered Traveler, BIG fan of Pre-Check
Posts: 216
Yea, I'm getting proxy server time out errors. Was able to continue to try again for about the last 20 mins and get my "Y-up" upgrade, that I've been unable to process online since yesterday. It's technology - IT happens.
Jun 3, 2009 | 9:15 am
#924
Join Date: Feb 2009
Location: New York; Louisiana
Programs: Onepass Plat
Posts: 228
I'm getting really tired of this
1) When I click on "View All Activity" in the "My Account" page, it brings me to a sign-in page which continually loops - I have my onepass number in there, I enter my PIN, and it brings me back to that same page, twice too quickly for it to have actually processed anything, and the third time after a small wait in which it decided that it should send me back again.
Why the title here? Because I reported this same bug about a month ago, and it is now back. ...? This is a really obvious and annoying bug.
2) I want to check my account activity because there was an error in the crediting of my elite qualification miles, specifically it did not give me 150% for my B fare. I'll call today but am not optimistic given that it took my final ticket changes almost a month to clear ticketing, only finally coming in two days before my flight with no fare class indicated - it's obvious the back office malfunctioned on my ticket and in my experience the phone agents are loathe to acknowledge that the IT is anything but infallible. Grrrrrrrr. This is so annoying!
Why the title here? Because I reported this same bug about a month ago, and it is now back. ...? This is a really obvious and annoying bug.
2) I want to check my account activity because there was an error in the crediting of my elite qualification miles, specifically it did not give me 150% for my B fare. I'll call today but am not optimistic given that it took my final ticket changes almost a month to clear ticketing, only finally coming in two days before my flight with no fare class indicated - it's obvious the back office malfunctioned on my ticket and in my experience the phone agents are loathe to acknowledge that the IT is anything but infallible. Grrrrrrrr. This is so annoying!
Jun 3, 2009 | 9:13 pm
#925
Join Date: Jan 2009
Posts: 609
my reservations keep on appearing and disappearing right now. and when i booked a ticket yesterday I ended up with 3 tickets for myself! (was able to cancel the other two)
Jun 3, 2009 | 9:18 pm
#926
Join Date: Feb 2008
Location: Chicago, IL/Tampa, FL
Programs: UA 1K MM, DL Diamond, AA Exec Plat, Mariott LT Plat/Titanium, Hyatt Globalist, Hilton Gold
Posts: 938
My upcoming reservations are all missing currently, too.
Jun 6, 2009 | 3:10 pm
#927
Join Date: Apr 2007
Location: SAT
Programs: UA Premier Silver
Posts: 3,682
Under the PC detailed location page, the DFW PC is listed as closing at 4:00pm on Saturdays. However, it closes at 3:00pm (or at least that is what the sign said today).
Jun 11, 2009 | 7:53 am
#928
FlyerTalk Evangelist, Ambassador: World of Hyatt
Join Date: Jul 2001
Location: New Jersey
Programs: Hyatt Globalist, Fairmont Lifetime Plat, UA Silver, dirt elsewhere
Posts: 47,408
Is it hosed again? I purchased tickets around 7pm last evening and I'm still waiting for them to be issued. The miles I used area also still in my account.
When I look at the online confirmation it says they've been processed and a confirmation will be sent as soon as it processes in the system.
It's been over 14 hours...
When I look at the online confirmation it says they've been processed and a confirmation will be sent as soon as it processes in the system.
It's been over 14 hours...
Jun 13, 2009 | 5:25 pm
#929
FlyerTalk Evangelist
Join Date: Aug 2007
Location: 27 minutes north of EWR (on a good day)
Programs: UA PLAT, SPG PLAT. Collector of Chase UR points
Posts: 11,527
Export to Outlook
@:-) I would like to suggest a newer format for reservations to export to Outlook to include passenger name(s) along with the ticket number. @:-)
Itinerary Details:
CONTINENTAL CONFIRMATION: ABC123
TICKET: 00512345678910
Passenger(s): MR. SUPER ELITE
Sun, Jul. 26, 2009
Continental Flight: 800 Economy Class
Departs: JUL 26, 2009 Fort Lauderdale (FLL) 7:00 AM
Arrives: JUL 26, 2009 Newark (EWR) 9:47 AM
------------------------------------------------------------------------------
Thu, Jul 30, 2009
Continental Flight: 201 Economy Class
Departs: JUL 30, 2009 Newark (EWR) 11:30 AM
Arrives: JUL 30, 2009 Fort Lauderdale (FLL) 2:27 PM
All times are local.
Check in within 24 hours of departure at http://checkin.continental.com/trave...in/start.aspx?
Itinerary Details:
CONTINENTAL CONFIRMATION: ABC123
TICKET: 00512345678910
Passenger(s): MR. SUPER ELITE
Sun, Jul. 26, 2009
Continental Flight: 800 Economy Class
Departs: JUL 26, 2009 Fort Lauderdale (FLL) 7:00 AM
Arrives: JUL 26, 2009 Newark (EWR) 9:47 AM
------------------------------------------------------------------------------
Thu, Jul 30, 2009
Continental Flight: 201 Economy Class
Departs: JUL 30, 2009 Newark (EWR) 11:30 AM
Arrives: JUL 30, 2009 Fort Lauderdale (FLL) 2:27 PM
All times are local.
Check in within 24 hours of departure at http://checkin.continental.com/trave...in/start.aspx?
Jun 15, 2009 | 8:14 am
#930
Join Date: Dec 2004
Location: EWR and SAN
Programs: PWP Direktor of Homeland, CO Plat* 1MM,UA 1K,BD Gold,DL Gold,SPG Platinum, Marriott Platinum
Posts: 7,551
I had a refundable ticket that I missed and was listed as 'Inactive'. I purchased a non-refundable ticket against it which was less than the original ticket. During the co.com rebooking, it told me it was going to issue me a TC (which is what I wanted).
I just got off the phone with the ESD to find out that even though the website said it was going to issue a TC, it got refunded to the cc.
I just got off the phone with the ESD to find out that even though the website said it was going to issue a TC, it got refunded to the cc.