The CO FAQ Development Thread
Jun 1, 2007 | 12:04 pm
#62
FlyerTalk Evangelist
Join Date: Nov 2003
Location: PVD
Programs: Priority Club Plat
Posts: 12,312
co.com has added the seating charts for the new 50/235 version of the 772s (the 2 new ships, 019 and 020; and future retrofits):
http://www.continental.com/web/en-US...raft/777b.aspx
Please add link to the seating post in the FAQ.
The new planes and retrofits have
- 110V power in all seats
- AVOD (250 films, etc)
- 2 extra BF seats (6DE)
- no 28DEF; instead have 31DEF
- one fewer lavatory in BF and one fewer in Y
http://www.continental.com/web/en-US...raft/777b.aspx
Please add link to the seating post in the FAQ.
The new planes and retrofits have
- 110V power in all seats
- AVOD (250 films, etc)
- 2 extra BF seats (6DE)
- no 28DEF; instead have 31DEF
- one fewer lavatory in BF and one fewer in Y
Jun 2, 2007 | 3:54 pm
#63
Original Poster
Join Date: Oct 2004
Location: Clinging to the edifices of a decadent past from the biggest city in America nobody really cares about.
Programs: (ಠ_ಠ)
Posts: 9,077
George,
Thanks for the suggestion. I think many folks will find this useful. ^
rkkwan thanks for the heads up on the 777 seating chart - the FAQ should be updated (I also put up the new 738 midlav charts as well).
Thanks for the suggestion. I think many folks will find this useful. ^
Just received invite for the Presidential Plus card.
It mentions Flex EQMs, and the Presidential Plus Card mentions that and other benefits.
What is a "Flex" EQM?
Can I keep it from year-to-year, and just apply it when I'm short of EQMs to qualify for Platinum, Gold or Silver?
Do the earned Flex EQMs disappear if you don't renew the Presidential Plus Card?
While I'm in geat shape this year (EWR-SIN) and possibly another before year end, and Melbourne last year, in 2005 I kept Platinum only by taking a week in Rio (From EWR via IAH), to squeeze out what was needed.
Would be great to have a bit of insurance in hand, just in case.
It mentions Flex EQMs, and the Presidential Plus Card mentions that and other benefits.
What is a "Flex" EQM?
Can I keep it from year-to-year, and just apply it when I'm short of EQMs to qualify for Platinum, Gold or Silver?
Do the earned Flex EQMs disappear if you don't renew the Presidential Plus Card?
While I'm in geat shape this year (EWR-SIN) and possibly another before year end, and Melbourne last year, in 2005 I kept Platinum only by taking a week in Rio (From EWR via IAH), to squeeze out what was needed.
Would be great to have a bit of insurance in hand, just in case.
Jun 9, 2007 | 12:33 pm
#64
Join Date: Apr 2006
Posts: 3,540
BusinessFirst mileage upgrades
BusinessFirst mileage upgrades
Overview
A quick overview of the BusinessFirst (BF) upgrade policies can be found on the Continental website here by scrolling halfway down the page.
Eligibility
Anyone with a OnePass account may upgrade to BusinessFirst (or equivalent) on Continental, Northwest, KLM and Copa using your OnePass miles. You can locate the amount of miles necessary on the Continental website here.
Please note that Skyteam elites are not eligible to waitlist for BF mileage upgrades, only Continental elites.
Miles & Fees
Currently BusinessFirst upgrades can only be requested by calling the Continental Rewards desk at 800.621.7467 between 7:00 a.m. - 8:30 p.m. Central Time. As of 2/18/07 online booking ability is being worked on by Continental per this post.
If an upgrade seat is available at the time of your call you can immediately upgrade by paying the miles and fee (depending on your fare class). A list of fees can be found at the Continental website here.
Waitlist
If no seats are available you can be placed on the waitlist for an upgrade seat. You can only waitlist as a Continental elite so you will never be competing against other Skyteam elites on a BF waitlist. Waitlists are no longer closed. If you are eligible (i.e. Continental elite) you can waitlist for any flight. At the time that you request the upgrade, the miles will be deducted from your OnePass account. You will also need to provide the credit card that you plan to use to pay the service fee if necessary. This fee will only be charged to your card once a seat is available and you have accepted the upgrade and must be paid for each separate BF leg that you wish to upgrade.
Upgrade availability comes from the F fare bucket (prior R which is now discount BF). This is different from the award BF seat bucket. This fare bucket may be viewed using the KVS availability tool(Platinum subscription required).
Upgrade priority
Upgrades from the waitlist are processed first by Elite status (Platinum, Gold then Silver) and then by time of upgrade request. It is not common to be told over the phone what number you are on the waitlist so please do not be surprised if this happens to you.
Redepositing miles
If your BF upgrade does not clear by 24 hours before the flight you will be notified by email and removed from the waitlist. This will allow you to check-in online or via a kiosk at the airport (which was not possible while you were on the waitlist). Miles should be automatically re-deposited to your OnePass account. Continental recommends that you keep your boarding passes until the mileage has been credited.
If only your domestic legs clear but your BF upgrade does not you are entitled to have all of the miles for the upgrade redeposited. This policy has been in place since December 2006. See this thread for more details.
Why does the waitlist disappear 24 hours before the flight?
This has been detailed by Continental in this post. There had previously been problems with phantom bookings in BF (fully refundable J tickets) that were cancelled within 24 hours of the flight and would have freed a potentially upgradeable BF seat as a result. Continental will not risk their ability to sell BF seats at their intended retail value.
Note that policy only applies for mileage upgrade BF seats. If you have redeemed miles for a BF award seat and have been assigned an economy seat because no BF seats are available you may stand-by for a BF seat at the airport.
Overview
A quick overview of the BusinessFirst (BF) upgrade policies can be found on the Continental website here by scrolling halfway down the page.
Eligibility
Anyone with a OnePass account may upgrade to BusinessFirst (or equivalent) on Continental, Northwest, KLM and Copa using your OnePass miles. You can locate the amount of miles necessary on the Continental website here.
Please note that Skyteam elites are not eligible to waitlist for BF mileage upgrades, only Continental elites.
Miles & Fees
Currently BusinessFirst upgrades can only be requested by calling the Continental Rewards desk at 800.621.7467 between 7:00 a.m. - 8:30 p.m. Central Time. As of 2/18/07 online booking ability is being worked on by Continental per this post.
If an upgrade seat is available at the time of your call you can immediately upgrade by paying the miles and fee (depending on your fare class). A list of fees can be found at the Continental website here.
Waitlist
If no seats are available you can be placed on the waitlist for an upgrade seat. You can only waitlist as a Continental elite so you will never be competing against other Skyteam elites on a BF waitlist. Waitlists are no longer closed. If you are eligible (i.e. Continental elite) you can waitlist for any flight. At the time that you request the upgrade, the miles will be deducted from your OnePass account. You will also need to provide the credit card that you plan to use to pay the service fee if necessary. This fee will only be charged to your card once a seat is available and you have accepted the upgrade and must be paid for each separate BF leg that you wish to upgrade.
Upgrade availability comes from the F fare bucket (prior R which is now discount BF). This is different from the award BF seat bucket. This fare bucket may be viewed using the KVS availability tool(Platinum subscription required).
Upgrade priority
Upgrades from the waitlist are processed first by Elite status (Platinum, Gold then Silver) and then by time of upgrade request. It is not common to be told over the phone what number you are on the waitlist so please do not be surprised if this happens to you.
Redepositing miles
If your BF upgrade does not clear by 24 hours before the flight you will be notified by email and removed from the waitlist. This will allow you to check-in online or via a kiosk at the airport (which was not possible while you were on the waitlist). Miles should be automatically re-deposited to your OnePass account. Continental recommends that you keep your boarding passes until the mileage has been credited.
If only your domestic legs clear but your BF upgrade does not you are entitled to have all of the miles for the upgrade redeposited. This policy has been in place since December 2006. See this thread for more details.
Why does the waitlist disappear 24 hours before the flight?
This has been detailed by Continental in this post. There had previously been problems with phantom bookings in BF (fully refundable J tickets) that were cancelled within 24 hours of the flight and would have freed a potentially upgradeable BF seat as a result. Continental will not risk their ability to sell BF seats at their intended retail value.
Note that policy only applies for mileage upgrade BF seats. If you have redeemed miles for a BF award seat and have been assigned an economy seat because no BF seats are available you may stand-by for a BF seat at the airport.
Jun 9, 2007 | 12:58 pm
#65
Join Date: Apr 2006
Posts: 3,540
Australian visa
http://www.flyertalk.com/forum/showp...5&postcount=23
To clarify the above thread, I believe the post references the ETA (electronic travel authority) for tourist visits of up to 3 months which may also be applied for through their website for AUS$20 here: http://www.eta.immi.gov.au/
This is different than a true Australian tourist visa which costs AUS$70 and you may need if you have "criminal convictions." as outlined on the ETA website: http://www.eta.immi.gov.au/ETAAus5En.html and here: http://www.immi.gov.au/visitors/tour...bligations.htm
To clarify the above thread, I believe the post references the ETA (electronic travel authority) for tourist visits of up to 3 months which may also be applied for through their website for AUS$20 here: http://www.eta.immi.gov.au/
This is different than a true Australian tourist visa which costs AUS$70 and you may need if you have "criminal convictions." as outlined on the ETA website: http://www.eta.immi.gov.au/ETAAus5En.html and here: http://www.immi.gov.au/visitors/tour...bligations.htm
Jun 9, 2007 | 1:24 pm
#66
Join Date: Apr 2006
Posts: 3,540
EWR Terminal A<->C bus
Newark Airport (EWR) Terminal A to C airside bus
Why?
Continental flights to/from Atlanta, Boston, Chicago, Dallas and Washington DC all operate out of Terminal A. The rest of Continental's operations occur out of Terminal C. You can see a map of Newark Airport at the Continental website here.
Before the airside bus existed your only option for connecting flights departing/arriving from different terminals was to exit security, take the AirTrain to the other terminal and reclear security.
Where?
The shuttle is located between gates A27 & A28 and connects at gate C71. You will need your boarding pass for your onward connection to board the shuttle. The bus service is not wheelchair accessible and the metal stairs to the bus can be quite slippery when wet. Continental recommends disabled customers to take the AirTrain between terminals.
The bus connects to the Terminal A2 pier which only allows you access to the Continental gates. The other two Terminal A piers have separate security arrangements.
When?
The shuttle began operating on June 16th, 2006. Hours of service are 7am-9pm daily with a listed frequency of approximately every 5 minutes. At peak times wait times for a shuttle can vary between 0-15 minutes. The ride takes about 5 minutes once you're under way.
What if the shuttle isn't running?
Your only choice in that case is to exit past security and take the AirTrain between terminals and re-clear security. Good luck and swift feet!
Why?
Continental flights to/from Atlanta, Boston, Chicago, Dallas and Washington DC all operate out of Terminal A. The rest of Continental's operations occur out of Terminal C. You can see a map of Newark Airport at the Continental website here.
Before the airside bus existed your only option for connecting flights departing/arriving from different terminals was to exit security, take the AirTrain to the other terminal and reclear security.
Where?
The shuttle is located between gates A27 & A28 and connects at gate C71. You will need your boarding pass for your onward connection to board the shuttle. The bus service is not wheelchair accessible and the metal stairs to the bus can be quite slippery when wet. Continental recommends disabled customers to take the AirTrain between terminals.
The bus connects to the Terminal A2 pier which only allows you access to the Continental gates. The other two Terminal A piers have separate security arrangements.
When?
The shuttle began operating on June 16th, 2006. Hours of service are 7am-9pm daily with a listed frequency of approximately every 5 minutes. At peak times wait times for a shuttle can vary between 0-15 minutes. The ride takes about 5 minutes once you're under way.
What if the shuttle isn't running?
Your only choice in that case is to exit past security and take the AirTrain between terminals and re-clear security. Good luck and swift feet!
Jun 9, 2007 | 1:27 pm
#67
Original Poster
Join Date: Oct 2004
Location: Clinging to the edifices of a decadent past from the biggest city in America nobody really cares about.
Programs: (ಠ_ಠ)
Posts: 9,077
Thanks Lurker1999 ^
Jun 9, 2007 | 2:15 pm
#68
Join Date: Apr 2006
Posts: 3,540
Glad I could help out. A couple of other random suggestions to the FAQ I had were:
1. Who is CO Insider?
2. No holding itinerary but allowing cancellation within 24 hours of booking when signed into CO.com. There used to be a refund button but now you actually select cancel and then select your route of refund (original payment, credit towards additional itinerary).
1. Who is CO Insider?
2. No holding itinerary but allowing cancellation within 24 hours of booking when signed into CO.com. There used to be a refund button but now you actually select cancel and then select your route of refund (original payment, credit towards additional itinerary).
Jun 11, 2007 | 6:30 pm
#69
Suspended
Join Date: Oct 2003
Location: New York, NY
Programs: Delta - Gold; Starwood - Platinum; HHonors - Diamond & Avis Preferred
Posts: 10,869
update: Complimentary Airport Upgrades
Dude,
Can you update the heirarchy, of fares for complimentary airport upgrades?
Priority of fares for complimentary airport upgrades:
Can you update the heirarchy, of fares for complimentary airport upgrades?
Priority of fares for complimentary airport upgrades:
- Platinum on a Y fare
- Gold on a Y fare
- Silver on a Y fare
- Platinums H,K,N,B,O,V,U,Q,I,S,W,T,X,L, Platinum Companions
- Gold H,K,N,B,O,V,U,Q,I,S,W,T,X,L, Gold Companions
- Silver H,K,N,B,O,V,U,Q,I,S,W,T,X,L
- Positive-Space Promo Upgrades (only those that allow airport standby)
- Non elites on full Y fares within the U.S. 48 & Space-Available Promo Upgrades (both treated equally)
Jun 11, 2007 | 6:49 pm
#70
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
Jun 24, 2007 | 10:35 am
#71
Join Date: Jun 2007
Programs: Continental One Pass
Posts: 1
PNR Definition
As a 30+ year veteran of several U.S. airlines (Pan Am, United, Delta, Continental) in the area of Revenue Management, I thought I would pass on just one possible correction to your abbreviation list definitions. You show:
"PNR: Technically this means Passenger Name Reservation however most people associate "PNR" with the term Confirmation Number a 6 digit alphanumerical sequence which is unique to one's reservation."
Actually PNR means Passenger Name Record (not Reservation although I've seen that used before as well).
Keep up the good work!
"PNR: Technically this means Passenger Name Reservation however most people associate "PNR" with the term Confirmation Number a 6 digit alphanumerical sequence which is unique to one's reservation."
Actually PNR means Passenger Name Record (not Reservation although I've seen that used before as well).
Keep up the good work!
Jul 7, 2007 | 3:52 pm
#72
Join Date: May 2004
Location: Exclusively OMNI/PR, for Reasons
Posts: 4,186
Post #2, "Got a question? Chances are search has the answer. (A.1)"
As FlyerTalk doesn't allow searches with terms of less than 4 characters, the search example is misleading.
This is a significant limitation for searching in that airport codes would seem to be common search criteria. But that's the way it is . . .
As FlyerTalk doesn't allow searches with terms of less than 4 characters, the search example is misleading.
This is a significant limitation for searching in that airport codes would seem to be common search criteria. But that's the way it is . . .
Jul 7, 2007 | 4:56 pm
#73
Original Poster
Join Date: Oct 2004
Location: Clinging to the edifices of a decadent past from the biggest city in America nobody really cares about.
Programs: (ಠ_ಠ)
Posts: 9,077
Post #2, "Got a question? Chances are search has the answer. (A.1)"
As FlyerTalk doesn't allow searches with terms of less than 4 characters, the search example is misleading.
This is a significant limitation for searching in that airport codes would seem to be common search criteria. But that's the way it is . . .
As FlyerTalk doesn't allow searches with terms of less than 4 characters, the search example is misleading.
This is a significant limitation for searching in that airport codes would seem to be common search criteria. But that's the way it is . . .
Aug 4, 2007 | 3:32 am
#74
Join Date: Sep 2005
Location: JZRO
Posts: 9,175
(B.) FLYING WITH CONTINENTAL
CO* - What does this mean?
Are they're any invitation only / unpublished levels within OnePass?
Are there any invitation only / unpublished levels within OnePass?
CO* - What does this mean?
Are they're any invitation only / unpublished levels within OnePass?
Are there any invitation only / unpublished levels within OnePass?
Aug 4, 2007 | 3:35 am
#75
Join Date: Sep 2005
Location: JZRO
Posts: 9,175
Need something about companion upgrades.
(D.)REWARD UPGRADES
COMPLIMENTARY ELITE UPGRADES:
When is an elite eligible for a Complimentary Upgrades?
When is an elite not eligible for a Complimentary Upgrades?
How do I know if a flight operates in a BusinessFirst market?
Will I receive the complimentary elite upgrade?
What is the upgrade hierarchy for EUA's?
What is the upgrade hierarchy for Battlefield Upgrades?
.
MILEAGE BASED UPGRADES
Upgrading on flights marketed with First or International First service
Upgrading on flights marketed with BusinessFirst service
(D.)REWARD UPGRADES
COMPLIMENTARY ELITE UPGRADES:
When is an elite eligible for a Complimentary Upgrades?
When is an elite not eligible for a Complimentary Upgrades?
How do I know if a flight operates in a BusinessFirst market?
Will I receive the complimentary elite upgrade?
What is the upgrade hierarchy for EUA's?
What is the upgrade hierarchy for Battlefield Upgrades?
.
MILEAGE BASED UPGRADES
Upgrading on flights marketed with First or International First service
Upgrading on flights marketed with BusinessFirst service