Apr 14, 2016, 7:52 am
Last edit by: garykung
CitiGold is Citi's premium banking relationship. To remain a Citigold client, maintain a minimum combined average monthly balance of $200,000 in eligible linked deposit, retirement and investment accounts. There is no monthly service fee for accounts in The Citigold Account Package.
Be aware that Citi Wealth Management will not allow any trading of non traditional stocks and ETFs. No leveraged ETFs, no inverse ETFs. Its brokerage service is similar to Chase YouInvest. It is just basic investment service.
1. Click HERE to read a separate thread discussing expiration of ThankYou Points when closing a Citigold account.
2. Citi has introduced Citi Priority with a minimum combined balance of $50K as of November 6, 2016. Those who were no longer qualified under the new Citigold requirement has been downgraded to Citi Priority. Discussion HERE.
Be aware that Citi Wealth Management will not allow any trading of non traditional stocks and ETFs. No leveraged ETFs, no inverse ETFs. Its brokerage service is similar to Chase YouInvest. It is just basic investment service.
1. Click HERE to read a separate thread discussing expiration of ThankYou Points when closing a Citigold account.
2. Citi has introduced Citi Priority with a minimum combined balance of $50K as of November 6, 2016. Those who were no longer qualified under the new Citigold requirement has been downgraded to Citi Priority. Discussion HERE.
Benefits of a Citigold account? [consolidated]
Dec 11, 2017, 11:20 am
#766
Join Date: Feb 2013
Location: Miami, FL
Programs: UA 1MM, AA Plat, Marriott LT Titanium, Hyatt Glob, IHG ♢ Amb, Hilton ♢, Hertz Pres
Posts: 6,017
Dec 12, 2017, 12:36 am
#767
FlyerTalk Evangelist
Join Date: Aug 2009
Location: ZOA, SFO, HKG
Programs: UA 1K 0.9MM, Marriott Gold, HHonors Gold, Hertz PC, SBux Gold, TSA Pre✓
Posts: 13,811
Dec 12, 2017, 6:53 pm
#768
Join Date: Jan 2005
Location: San Diego US and Brisbane AU
Programs: AA EXP/2MM - DL PM - OZ Diamond - Bonvoy LTT - Hyatt Glob - IHG Plat - National EE - Sixt Platinum
Posts: 1,315
It alternates between the previous banner, and another "Upgrade to Citigold" banner (without the "free"), which is why I'm hesitant to click through since I don't know how or why the offer is "free." Clicking on the "free" banner from above just gives an overview of the benefits and a button to confirm the upgrade, but no other offer details. Will try to post it if I get it again...
Last edited by SpeedRicer; Dec 12, 2017 at 7:19 pm
Dec 14, 2017, 12:52 am
#769
Join Date: Feb 2013
Location: SFO, MNL, SIN, HAM
Programs: UA GS, SQ PPS, IHG Plat Amb, Marriot Gold, Hilton Gold, Club Carlson Gold, Accor Plat
Posts: 488
I'd disagree, "minimal difference" maybe true on paper, but not in real life:
CitiGold gives you access to a Personal Banker and a whole set of different staff, resulting in a world of difference in the customer service experience.
My experience with Citi call centers has been horrible and my personal banker eliminates the need to deal with that, making a world of difference.
You also get access to the CitiGold branches - which in some countries is a huge difference again with regards to experience.
It's like going from AirAsia to SQ First - If you can qualify for Gold, it's worth the difference in customer service...
CitiGold gives you access to a Personal Banker and a whole set of different staff, resulting in a world of difference in the customer service experience.
My experience with Citi call centers has been horrible and my personal banker eliminates the need to deal with that, making a world of difference.
You also get access to the CitiGold branches - which in some countries is a huge difference again with regards to experience.
It's like going from AirAsia to SQ First - If you can qualify for Gold, it's worth the difference in customer service...
Dec 14, 2017, 4:12 am
#770
FlyerTalk Evangelist
Join Date: Aug 2009
Location: ZOA, SFO, HKG
Programs: UA 1K 0.9MM, Marriott Gold, HHonors Gold, Hertz PC, SBux Gold, TSA Pre✓
Posts: 13,811
In many cases, a local branch has access to a local Citigold account only.
Jun 14, 2018, 4:06 pm
#771
Join Date: Jan 2013
Posts: 1,438
Bonus AA Miles Offers for Citigold
I opened a Citigold account several years ago in order to get 50,000 bonus miles on American Airlines. I basically opened the account just for the bonus, and now I don't do my regular banking from the Citigold account. If I close the Citigold account and move the money into my regular checking account (B of A), does anyone know if Citi will try a retention offer? OR....are there data points for if I close this account, will they later perhaps offer a "we want you back" promo with new miles bonus?
thanks
thanks
Jun 14, 2018, 4:22 pm
#772
Join Date: Jul 2015
Posts: 1,028
I opened a Citigold account several years ago in order to get 50,000 bonus miles on American Airlines. I basically opened the account just for the bonus, and now I don't do my regular banking from the Citigold account. If I close the Citigold account and move the money into my regular checking account (B of A), does anyone know if Citi will try a retention offer? OR....are there data points for if I close this account, will they later perhaps offer a "we want you back" promo with new miles bonus?
thanks
thanks
Jun 15, 2018, 2:35 am
#773
FlyerTalk Evangelist
Join Date: Aug 2009
Location: ZOA, SFO, HKG
Programs: UA 1K 0.9MM, Marriott Gold, HHonors Gold, Hertz PC, SBux Gold, TSA Pre✓
Posts: 13,811
If I close the Citigold account and move the money into my regular checking account (B of A), does anyone know if Citi will try a retention offer? OR....are there data points for if I close this account, will they later perhaps offer a "we want you back" promo with new miles bonus?
Jul 2, 2018, 1:24 pm
#774
Join Date: Jan 2013
Posts: 1,438
I don't know either and am wondering the same. I haven't closed an account in a long time, but I'd don't think they'd simply say "Okay, fine. Thanks for your past business."
Jul 2, 2018, 1:32 pm
#775
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,958
In my experience that is exactly what they will say, provided you mention a reason which allows them to select a box on their screen. All service businesses experience churn, closing a bank account is an everyday event.
Nov 25, 2018, 5:30 am
#777
Join Date: Jul 2010
Location: PHL
Programs: Hyatt Globalist, Hilton Diamond, AA Gold, FB Gold, ITA Volare Executive
Posts: 3,294
I opened a Citigold checking account back in the halcyon days of the Citi Prestige card. I then turned it into what I think is a vanilla Citi checking acccount, but -- like many others -- have continued to receive the Citi Prestige at $350 since for whatever reason Citi seems to have classed me (still) as a Citigold customer. I know that it appears that the recent changes in the Citi Prestige may include ending the $350 AF, but I am willing to hold onto this account for one more cycle just in case. With Citi IT, you never know.
On the other hand, savings rates used to be <1% and now they are >2%, so leaving $4K sloshing around in a seldom-used checking account is starting to cost me the savings on the AF. It looks to me that $1,500 might be the minimum no fee daily balance required on these accounts -- does anyone know and/or have experience with how much you have to have in these accounts (a) to not rack up any monthly charges and (b) [at least to present] maintain the $350 Citi Prestige AF?
On the other hand, savings rates used to be <1% and now they are >2%, so leaving $4K sloshing around in a seldom-used checking account is starting to cost me the savings on the AF. It looks to me that $1,500 might be the minimum no fee daily balance required on these accounts -- does anyone know and/or have experience with how much you have to have in these accounts (a) to not rack up any monthly charges and (b) [at least to present] maintain the $350 Citi Prestige AF?
Nov 25, 2018, 6:31 am
#778
Join Date: Jul 2008
Programs: *A
Posts: 1,390
I opened a Citigold checking account back in the halcyon days of the Citi Prestige card. I then turned it into what I think is a vanilla Citi checking acccount, but -- like many others -- have continued to receive the Citi Prestige at $350 since for whatever reason Citi seems to have classed me (still) as a Citigold customer. I know that it appears that the recent changes in the Citi Prestige may include ending the $350 AF, but I am willing to hold onto this account for one more cycle just in case. With Citi IT, you never know.
On the other hand, savings rates used to be <1% and now they are >2%, so leaving $4K sloshing around in a seldom-used checking account is starting to cost me the savings on the AF. It looks to me that $1,500 might be the minimum no fee daily balance required on these accounts -- does anyone know and/or have experience with how much you have to have in these accounts (a) to not rack up any monthly charges and (b) [at least to present] maintain the $350 Citi Prestige AF?
On the other hand, savings rates used to be <1% and now they are >2%, so leaving $4K sloshing around in a seldom-used checking account is starting to cost me the savings on the AF. It looks to me that $1,500 might be the minimum no fee daily balance required on these accounts -- does anyone know and/or have experience with how much you have to have in these accounts (a) to not rack up any monthly charges and (b) [at least to present] maintain the $350 Citi Prestige AF?
Nov 25, 2018, 11:05 am
#779
Join Date: Jul 2014
Location: Western US
Programs: Costco Executive Member, Amazon Optimus Prime
Posts: 1,251
There isn't a rhyme or reason to how Citi puts Citigold status on their affiliated accounts.
We are bona fide legit CG customers, and my wife's status gets 'dropped' from her accounts about every 18mos, and we have to go through some pain to get all that reattached.
I'm CG and just had all my external linked accounts 'lost' from their system over a system upgrade 3 weeks ago.
I've had 3 calls and multiple open tech tickets with them, to no avail.
What I can't understand is how unstable everything about the customer interface is over the web.
People grandfathered into the old legacy (and now incorrect) fee might get that for a long time, so don't be so quick to cancel.
I'm starting to use our other banking service providers more.
We are bona fide legit CG customers, and my wife's status gets 'dropped' from her accounts about every 18mos, and we have to go through some pain to get all that reattached.
I'm CG and just had all my external linked accounts 'lost' from their system over a system upgrade 3 weeks ago.
I've had 3 calls and multiple open tech tickets with them, to no avail.
What I can't understand is how unstable everything about the customer interface is over the web.
People grandfathered into the old legacy (and now incorrect) fee might get that for a long time, so don't be so quick to cancel.
I'm starting to use our other banking service providers more.
Nov 27, 2018, 12:25 pm
#780
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Upper Sternistan
Posts: 10,044
I opened a Citigold checking account back in the halcyon days of the Citi Prestige card. I then turned it into what I think is a vanilla Citi checking acccount, but -- like many others -- have continued to receive the Citi Prestige at $350 since for whatever reason Citi seems to have classed me (still) as a Citigold customer. I know that it appears that the recent changes in the Citi Prestige may include ending the $350 AF, but I am willing to hold onto this account for one more cycle just in case. With Citi IT, you never know.
On the other hand, savings rates used to be <1% and now they are >2%, so leaving $4K sloshing around in a seldom-used checking account is starting to cost me the savings on the AF. It looks to me that $1,500 might be the minimum no fee daily balance required on these accounts -- does anyone know and/or have experience with how much you have to have in these accounts (a) to not rack up any monthly charges and (b) [at least to present] maintain the $350 Citi Prestige AF?
On the other hand, savings rates used to be <1% and now they are >2%, so leaving $4K sloshing around in a seldom-used checking account is starting to cost me the savings on the AF. It looks to me that $1,500 might be the minimum no fee daily balance required on these accounts -- does anyone know and/or have experience with how much you have to have in these accounts (a) to not rack up any monthly charges and (b) [at least to present] maintain the $350 Citi Prestige AF?