Apr 14, 2016, 7:52 am
Last edit by: garykung
CitiGold is Citi's premium banking relationship. To remain a Citigold client, maintain a minimum combined average monthly balance of $200,000 in eligible linked deposit, retirement and investment accounts. There is no monthly service fee for accounts in The Citigold Account Package.
Be aware that Citi Wealth Management will not allow any trading of non traditional stocks and ETFs. No leveraged ETFs, no inverse ETFs. Its brokerage service is similar to Chase YouInvest. It is just basic investment service.
1. Click HERE to read a separate thread discussing expiration of ThankYou Points when closing a Citigold account.
2. Citi has introduced Citi Priority with a minimum combined balance of $50K as of November 6, 2016. Those who were no longer qualified under the new Citigold requirement has been downgraded to Citi Priority. Discussion HERE.
Be aware that Citi Wealth Management will not allow any trading of non traditional stocks and ETFs. No leveraged ETFs, no inverse ETFs. Its brokerage service is similar to Chase YouInvest. It is just basic investment service.
1. Click HERE to read a separate thread discussing expiration of ThankYou Points when closing a Citigold account.
2. Citi has introduced Citi Priority with a minimum combined balance of $50K as of November 6, 2016. Those who were no longer qualified under the new Citigold requirement has been downgraded to Citi Priority. Discussion HERE.
Benefits of a Citigold account? [consolidated]
Jul 2, 2016, 9:13 am
#677
Join Date: Feb 2013
Location: Miami, FL
Programs: UA 1MM, AA Plat, Marriott LT Titanium, Hyatt Glob, IHG ♢ Amb, Hilton ♢, Hertz Pres
Posts: 6,018
Unfortunately, my estimate is Citi Priority clients will lose many (or I should say most) benefits that are provided to Citigold.
Citibank has been in-progress to realign its products worldwide. If you look at locations where Citi Priority has been introduced, you will see Citi Priority is basically a basic package with some perks.
My conclusion - I will downgrade my account and pull everything I can to HSBC Premier instead.
Citibank has been in-progress to realign its products worldwide. If you look at locations where Citi Priority has been introduced, you will see Citi Priority is basically a basic package with some perks.
My conclusion - I will downgrade my account and pull everything I can to HSBC Premier instead.
Jul 8, 2016, 2:47 pm
#678
Join Date: Mar 2004
Location: SEA (previous locations: DTW, TLV, EWR, BOS)
Programs: AS: 75K; DL/NW: Plat; DL SC: Lifetime; Hyatt: Diamond; HH: Gold; SPG: Plat;
Posts: 3,383
Jul 10, 2016, 2:03 pm
#680
Join Date: Jan 2015
Location: LHR
Programs: AA
Posts: 773
Jul 12, 2016, 2:46 pm
#681
Join Date: Sep 2011
Location: SNA
Programs: AA EXP, Hilton Diamond, Hyatt Globalist, IHG Plat, Marriott Gold, National EE
Posts: 1,204
Have any other Citigold account holders tried withdrawing cash (HKD) in Hong Kong branches? If Citi indeed doesn't charge fees, that seems like a better alternative than acquiring HKD while in the US.
I tried Citi chat and they helpfully told me "Please be informed that Citibank operate independently in different countries. As such Citibank Hong Kong will not be able to make any changes in your account or help you with the cash."
But that doesn't seem right...?
Old post, but thanks for this helpful information. Do you find this remains consistent for overseas Citi-branded ATMs? I don't see why not but this is slightly different than what you experienced.
I tried Citi chat and they helpfully told me "Please be informed that Citibank operate independently in different countries. As such Citibank Hong Kong will not be able to make any changes in your account or help you with the cash."
But that doesn't seem right...?
Citi doesn't rebate ATM owner fees, but with Citigold they don't charge any fees or inflated exchange rates themselves. When I've done shootouts (withdrawing the same amount from the same ATM using different cards in quick succession) I've found that Citi on average (but not 100% of the time) gets me a very slightly better exchange rate than Schwab (I believe Citi does the exchange themselves, whereas Schwab relies on Visa to do the conversion and usually gets the exact same rate as other Visa-based ATM cards I've tried). So my Citi ATM card is my go-to card for cash overseas, unless the ATM charges an owner fee, in which case I'll reach for Schwab first for their ATM fee rebate benefit.
Jul 12, 2016, 4:21 pm
#682
Join Date: Oct 2009
Location: Washington, DC area
Programs: Air: Many; Hotel: HH D, HY G, IHG P, MR S, RR
Posts: 504
Have any other Citigold account holders tried withdrawing cash (HKD) in Hong Kong branches? If Citi indeed doesn't charge fees, that seems like a better alternative than acquiring HKD while in the US.
I tried Citi chat and they helpfully told me "Please be informed that Citibank operate independently in different countries. As such Citibank Hong Kong will not be able to make any changes in your account or help you with the cash."
But that doesn't seem right...?
I tried Citi chat and they helpfully told me "Please be informed that Citibank operate independently in different countries. As such Citibank Hong Kong will not be able to make any changes in your account or help you with the cash."
But that doesn't seem right...?
Jul 12, 2016, 4:28 pm
#683
Join Date: Sep 2011
Location: SNA
Programs: AA EXP, Hilton Diamond, Hyatt Globalist, IHG Plat, Marriott Gold, National EE
Posts: 1,204
Thank you for sharing, needtoescape. Sad state of affairs that your answer was vastly more helpful than Citigold CSRs.
Did you ever run up against an ATM withdrawal limit at Citibank HK ATMs?
Also, did you ever try to walk into a Citibank HK branch to withdraw cash from a teller instead?
Any other folks willing to chime in would also be appreciated.
Did you ever run up against an ATM withdrawal limit at Citibank HK ATMs?
Also, did you ever try to walk into a Citibank HK branch to withdraw cash from a teller instead?
Any other folks willing to chime in would also be appreciated.
Jul 12, 2016, 6:06 pm
#684
FlyerTalk Evangelist
Join Date: Aug 2009
Location: ZOA, SFO, HKG
Programs: UA 1K 0.9MM, Marriott Gold, HHonors Gold, Hertz PC, SBux Gold, TSA Pre✓
Posts: 13,811
But given my estimate, Citi Priority will lose that $100 AF reduction.
For others, you must use the ATM. Or, if you are qualified, open a local Citigold account, pair with your existing account and transfer via CGT.
They definitely know how to sell proactively. But as far as customer service, many local banks are doing better.
Jul 14, 2016, 3:46 pm
#685
formerly known as daveland
Join Date: Oct 2003
Location: NY, NY, USA
Programs: Hyatt Globalist, Marriott LTP, Delta Platinum, Hilton Honors Diamond, Wyndham Diamond
Posts: 2,969
I would actually guess it will not. Citi often grandfathers fees. For instance Citigold no longer offers fee-free AA cards or fee-free TYP cards, but mine remain grandfathered at no fee. The Citi system tends to work such that it overrides a current fee. We'll see in November but that is my guess.
Jul 19, 2016, 6:53 pm
#686
Join Date: Feb 2014
Location: 10023-Central Park West
Programs: CHASE UNITED CLUB; CITI PRESTIGE； IHG SPIRE AMBASSADOR; RITZ-CARLTON GOLD; Global Entry
Posts: 227
New CITIGOLD benefits?
The concept of "Contract lounges" conflicts with the meaning of the word "proprietary" . My guess is that "proprietary lounges " refer to Citigold lounges at Prague or Mexico city and so on, but none in USA yet. The CITIGOLD centers I went to are fake lounges at best, people should NOT enter those centers even if they walk by for other reasons.
There are rumors about more benefits for CITIGOLD members after November 2016. Coupled with this "proprietary lounges ", we have a lot of things to anticipate and be disappointed again.
There are rumors about more benefits for CITIGOLD members after November 2016. Coupled with this "proprietary lounges ", we have a lot of things to anticipate and be disappointed again.
Jul 19, 2016, 7:13 pm
#687
Join Date: Aug 2012
Posts: 193
Anyone ever get locked out of their online banking after linking a new CG account to it? My password suddenly doesn't work and I can't reset it without my debit card, which is still in the mail.
Called Citi. Said 2 options:
1. Wait 5-7 days for debit card and then change password
2. Create new online banking account and re-link all CCs and CG.
Anyone even encounter this madness!? Oy, if their technical ineptitude didn't work so heavily in our favor I would be more upset. But alas...
Called Citi. Said 2 options:
1. Wait 5-7 days for debit card and then change password
2. Create new online banking account and re-link all CCs and CG.
Anyone even encounter this madness!? Oy, if their technical ineptitude didn't work so heavily in our favor I would be more upset. But alas...
Jul 20, 2016, 7:56 am
#688
Join Date: Oct 2015
Location: BOS, PVD, HYA
Programs: MR, TYP, AA, B6, DL, WN, HH, MB, 2V
Posts: 658
Strange. I'm surprised they can't fix it on their end for you. Ran into a similar issue at US Bank linking a new checking account to an existing credit card account online, they had it up and running in a few minutes.
Jul 20, 2016, 8:57 am
#689
Join Date: Jan 2003
Location: NYC
Posts: 8,498
The concept of "Contract lounges" conflicts with the meaning of the word "proprietary" . My guess is that "proprietary lounges " refer to Citigold lounges at Prague or Mexico city and so on, but none in USA yet. The CITIGOLD centers I went to are fake lounges at best, people should NOT enter those centers even if they walk by for other reasons.
Jul 20, 2016, 12:38 pm
#690
Join Date: Aug 2012
Posts: 193
I know, right? I might do a HUCA on the way home from work today and try again. Pretty lame honestly...