This is actually why I understate income to be a little lower than previous-year's W2.

65K miles is the new 75K max offer
 

All: same experience here - on two occasions, for two family members. Requested 75 K match via chat; declined via letter in mail; requested 65 k match from 60K offer via chat; granted 5 k extra on both; letters arrived today.

5 k match miles posted to statement several days ago.

It seems 65K mile personal offer is the "new" 75K max offer.

63 days has worked for us many times in the past as well, when you are in a crunch and you need the 2-3 days , it's normally okay, i still like 30+ days between apps since the MAC era last year.

Data points

1) It is still possible to close accounts (at least sometimes, depending on the agent) via Chat. https://www.flyertalk.com/forum/31054600-post943.html

2) A few weeks back, three members of my team were asked to send in income verification (instead of having a verification code sent by phone). Two of them chose to not send in the income verification, and so their applications were not approved. Just today they both applied anew, were allowed to receive the 5-digit verification code, were not asked to prove income, and were approved.

Interesting that that works. I guess it still wasted an application though (essentially costing 65k miles)

I chose to send it in because the only information on my W2 or a paystub that Citi does not already have is the identity of my employer, which I don't really consider personal information or a secret. And, of course, because I'm providing accurate income information in my application.

talking to 7 EO reps .. do you really want more eyes on your account?
i am not sure if you are just starting citi AA apps or been in this for a while, but getting denied for "multiple applications of credit' is nothing new.
you can search for this happening in this thread (or previous year thread)

the easiest is to just wait and apply again after enough days have elapsed

New DP, talked to 2 different reps at different time, they won't match anymore unless the offer is sent directly to you. (I asked for 65K match)

"Unfortunately, to match this offer the offer must be addressed directly to you.
You
at 19:52, May 4:
oh even if its publicly available to everybody?
You
at 19:52, May 4:
it wont be matched?
Cole
at 19:53, May 4:
Yes, it is a new thing they have started recently that we are only able to match offers if the better offer is sent directly to you."

Been doing this for over a year but at 60+ days in between apps. How else could I get recon if I dont call? Or are MACs just not recon-able?

My wife and I sent match requests through chat a couple of days ago and the rep processed them. Not sure that we will get them but they did not say anything about a new policy.

I also requested match through chat a few days ago since I can no longer access SM. The rep specifically said I'll hear back via email FWIW.

I am one of the unfortunate ones who had a CSR close the wrong card during a chat session. I have two cards ending in the same last two digits & even though I was very specific in giving him/her the entire last 4 digits of the card I wanted to close, the wrong card was closed. The card closed was very close to me meeting my spend for the bonus (ouch). Anyway I was able to get the card re-opened (with promises it would not affect my miles posted or bonus) & I am wondering if there are any data points on what this did to my re-application clock. They did a hard pull during the re-open process. Did my clock reset to day 0 when they did the hard pull? When they re-opened my closed card? Hopefully it did nothing & I can still use the original open date of the card as day 0. Anyone have any experience with this?
Thanks!