Feb 22, 16, 3:57 pm

FlyerTalk Forums Expert How-Tos and Guides

Last edit by: frudd38

Credit appears on the billing statement for the month the fee/charge hit. It is not an instantaneous credit that you'll see in the account online, it only applies at close of statement.

The year your purchase counts against is based on the statement date, not date of purchase. Tickets purchased late in the year, especially in December, will almost certainly count against the benefit in the following calendar year. Do not wait until the end of the calendar year to use your credits!

Summary of reimbursement options by airline

Please edit the wikipost to add your specific knowledge of airlines.

Aer Lingus: Tickets work
Air Asia: Tickets worked booked on airline site.
Air Canada: Tickets (via travel agent) work. Bag fees work
Air France: Award fees work
Alaska Airlines: Tickets work. In-flight food does not. Gift certificates do not.
Allegiant: Tickets work, with effort.
Atlantic Airways: Tickets work.
American Airlines: Gift certificates work. Status challenge payment works. In-flight food works. Tickets Work Baggage Fees at Airport works.
ANA: Award taxes
Avianca: Upgrade fees work.
British Airways: Tickets work.
Cebu Pacific: Tickets and bag fees work.
China Airlines: Tickets work.
Delta: Bag fees work. Tickets work. Gift cards work.
Emirates: Gift shop purchases work.
Etihad: Award taxes/fees work
EVA: Sky Shop
Frontier: Ticketing online works 6/18/17
Hawaiian: Bag fees work.
JetBlue: Bag fees work. Tickets work.
KLM: Tickets work.
Korean Air: Ticket (via travel agent) works.
Lufthansa: Tickets work.
Malaysia Airlines: Tickets Work
Qatar Airways: Tickets work.
Turkish Airlines: Tickets work. Upgrade fees work.
Southwest: Gift certificates work. Award fees work. In-flight meal purchases do not work.
Sun Country: Tickets work.
Thomas Cook Airlines: flight from UK to USA, priced in GBP, worked
United: Gift certificates work. Tickets work.
Virgin Atlantic: taxes+YQ for award ticket worked
Points + Cash booking via TY portal: Yes, after manual request.

Report Citi Prestige Success/Fail $250 airline expense reimbursements (2015-2018).

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Jun 30, 16, 9:27 am

#241

ElCaminoReal

Join Date: Jan 2015

Location: KCGX

Posts: 144

AA inflight food purchase received a credit and categorized as dining spend.

Jul 12, 16, 12:02 pm

#242

scottinaz

Join Date: May 2010

Location: AZ

Programs: AA Million Miler, Bonvoy Lifetime Gold, Global Entry

Posts: 223

I used points and cash to purchase an AA flight through the citi reward site and so far have not received reimbursement. It seemed intuitive that purchasing airline tickets through the citi site would be reimbursed but perhaps not. The coding is:
CL *TRIP CHARGES TRIPCHRG.COM IDCollapse Details
Additional Details
Transaction Type: Purchases
Posted Date: Jun. 28, 2016
Category: Other TravelTRAVEL AGENCY AND TOUR OPERATORS
Reference Number: 0T2J6W00
Merchant Country: United States

Jul 12, 16, 6:41 pm

#243

missamo80

Join Date: Nov 2008

Location: Snohomish, WA

Programs: AS MVP Gold, HHonors Diamond

Posts: 2,748

Check the wiki at the top of this post. You have to manually request the credit when you do a points + cash booking through the TY portal. There's even a link in the wiki to the post that describes this.

Neil

Jul 13, 16, 6:05 pm

#244

Julie17

Join Date: Mar 2011

Posts: 106

Quote:

Originally Posted by scottinaz

This seems like a dumb question but I did not get the result I thought was obvious so here goes.
I used points and cash to purchase tickets an AA through the citi travel site. I purposely made the cash part $250 expecting to get reimbursed through the Prestige Air Travel Credit. Unfortunately I do not see the credit on my statement. Is there some reason airline travel with cash and points is not eligible for the credit?

I did the same thing back in February and my airline credit has never posted. Before I made the booking I even asked them to confirm that this would qualify for the credit and they said that it would. I sent a secure message asking where the credit was and they said it should post after 8 weeks or something like that, but it never did. I intended to follow up but haven't because I subsequently purchased additional direct airfare that should qualify for the credit.

Jul 14, 16, 1:30 pm

#245

scottinaz

Join Date: May 2010

Location: AZ

Programs: AA Million Miler, Bonvoy Lifetime Gold, Global Entry

Posts: 223

Quote:

Originally Posted by Julie17

I sent citi a message asking them to apply the charge to my airline credit so we will see what they say. If not I also made a reservation directly with SAS so that might trigger the reimbursement also. This does seem like an obvious fault Citi should fix, after all it is their travel site.

Jul 18, 16, 10:33 am

#246

euromannn

Join Date: Aug 2003

Location: Seattle, WA. USA

Programs: MR, AA, UA, DL, AVIS and growing

Posts: 1,075

Quote:

Originally Posted by Julie17

Citi is a screwed up BANK!

Contact Consumer Financial Protection Bureau and the Presidential Escalation department will send you response within one week!

Terrible bank when asking for reimbursement and rewards in a timely manner.

Jul 18, 16, 1:11 pm

#247

scottinaz

Join Date: May 2010

Location: AZ

Programs: AA Million Miler, Bonvoy Lifetime Gold, Global Entry

Posts: 223

I have to admit this has never happened to me. I called the Citi Prestige contact number, went through the automated menu and asked for a representative. I was told call volume was large and to call back later followed by a hang up. I was expecting to be put on hold but not hung up on, pretty poor customer service for the Prestige Card.

Jul 19, 16, 9:53 am

#248

ajmdmba

Join Date: Jul 2016

Posts: 1

Airline Credit

Question: I want to use my $250 airline credit (AA). Should i just go on AA.com website and purchase their gift card with Prestige card and the Credit should apply next billing cycle ? Also I opened the card in March 2016, does that mean I get $250 credit (March-dec 2016) and Another $250 credit (from Jan-Marc 2017) ? I am planning to cancel the card in March 2017.

Thank you for your help/answers.

Jul 19, 16, 11:05 am

#249

missamo80

Join Date: Nov 2008

Location: Snohomish, WA

Programs: AS MVP Gold, HHonors Diamond

Posts: 2,748

Check the wiki at the top of this page. It tells you if gift certificate purchases work for American Airlines, and what the credit cycle is.

Neil

Jul 19, 16, 3:33 pm

#250

sjwoo

Join Date: Jun 2008

Posts: 58

I'm planning on using the Prestige card to purchase Economy Plus upgrades on an upcoming United flight. This will qualify for airline expense reimbursement, right?

Jul 19, 16, 3:37 pm

#251

Troopers

Join Date: Sep 2015

Location: SFO

Posts: 3,611

Quote:

Originally Posted by sjwoo

I'm planning on using the Prestige card to purchase Economy Plus upgrades on an upcoming United flight. This will qualify for airline expense reimbursement, right?

Yep

Jul 24, 16, 12:37 pm

#252

acslaterbro

Join Date: Jun 2015

Posts: 14

Can I book a refundable ticket and have the credit applied? Anyone have experience with this?

Jul 30, 16, 10:31 am

#253

Nirvana91

Join Date: Dec 2012

Location: Chicago, IL

Posts: 345

I searched the thread but didn't see an answer... Does anyone know if the Prestige credit would work for an Alaska ticket that also includes one of the $99 companion fares? I was assuming it would work but was hoping that the companion fare didn't somehow change the tickets to make them come from some third party or something.