Originally Posted by
Julie17
I did the same thing back in February and my airline credit has never posted. Before I made the booking I even asked them to confirm that this would qualify for the credit and they said that it would. I sent a secure message asking where the credit was and they said it should post after 8 weeks or something like that, but it never did. I intended to follow up but haven't because I subsequently purchased additional direct airfare that should qualify for the credit.
Citi is a screwed up BANK!
Contact Consumer Financial Protection Bureau and the Presidential Escalation department will send you response within one week!
Terrible bank when asking for reimbursement and rewards in a timely manner.