May 15, 2014, 8:16 am
Last edit by: StartinSanDiego
This thread is now archived. Please follow the topic here: https://www.flyertalk.com/forum/chase-ultimate-rewards/1986148-chase-closed-my-credit-card-account-s-tales-speculation-2019-thread.html
If you feel your account has been unfairly closed, consider filing a complaint with the Consumer Protection Financial Bureau:
CFPB's complaint form: http://www.consumerfinance.gov/complaint/
When someone reports an account closure here, a lot of the same questions get asked. It might be useful to answer some questions in advance. This could help figure out what happened or how to proceed:
2013.9
2013.12 2014.6
http://www.flyertalk.com/forum/chase...ta-points.html
On 1/4/15, LivelyFL noted that 34 posts have referenced account closures (updated 1/25/15):
1, 55, 80, 108, 117, 129, 146, 165, 182, 212, 221, 222, 232, 235, 262, 272, 281, 326, 364, 410, 411, 428, 475, 477, 482, 513, 552, 586, 620, 648, 656, 662, 714, 718, 784 and 815.
Mortgasm provided more detail as follows:
001 - moarmiles little explaination - 'inconsistent spending'
055 - brettskyg chase gift cards tiny ms
080 - Artemk checking chase gift card, tiny MS, international wires, wall-mart BP
108 - TTnc4me (105 actually) no info
117 - rodsren
129 - Kybosh chase gift card checking
146 - mintcilantro - checking 6k/month MS, BB payments from another ss#, some MO/AP, 7new cards in 90days, short cycling
165 - newcomr - checking
182 - thehawk75 - heavy MSw/other banks,
212 - LRD - 2x spend of 20k /month (on two cards), checking
221 - iceman 77_7, no info
222 - jk2 no info
232 - hitman1420 checking , heavy MS activity (no number)
235 - clearlyanewb checking, MS activity (10k AGC and more), light credit history, 10 recent inquiries
262 - brc01 - shortcycling, some MS (18k/month over a few cards), 1
272 - rambo - 70% MS on 5 cards, WM BP of 16k/month on 5 cards
281 - prestonv - heavy MS - 20k/month on multiple chase cards, heavy WMBP (ink stayed open)
326 - pacupgo - false alarm, no shutdown
364 - edh101985 - tiny MS (bonus only) , 4 chase cards in 6 months,
410 - msetr - lots of freedom/ink ms
411 - standaman360 - international wires (business), million dollar balances,
428 - queensgambit - gambling transactions, UR point transfer from SO, 5 chase apps 3 new chase cc in 45 days, Blogger points coach
475 - dogloverjb - checking, international wires,
477 - ftomasz - 14 inquiries in 8 months, 5 chase, minimal MS, rapid upswing in credit, paying from multiple accounts
482 - liw5215 - Heavy MS, re-entered after 13 months
513 - thegasguru - checking, $3k/month MO to checking, NO MS, AP,
552 - LAXtoWorld - 3 cards in 30 days
586 - adavydov7 checking, $1k APs,
648 - CMHFlyerOH - checking, MO, 3k gift cards
656 - I can see for miles - Maxed UR 5x rewards on Freedom and Ink cards. Chased closed all accounts. Was approved for Ritz Carlton card 14 months later and did nothing unusual with it, other than lower CL from 30K to 10K to free up CL for possible approvals. Two subsequent Chase apps (Chase Ink and Marriott Rewards), on separate dates 3+ months later, were declined for a "previous unsatisfactory relationship ..."
662 - frogdog51 - Chase VGCs (Reapproved in 12 months)
677 - Subdawg - closed for piggybacking
714 - Mamibear - 'abuse' redcard MS
718 - maxswanson - MS, 11 chase cards, traded UR, (reapproved after 12 months)
752 - peaser - "reputational risk" associated with the business (decision reversed later)
757 - uncommonsensical checking, 3 Cashier's Check deposits with quick w/d (the w/d were to pay CHASE credit cards! ridiculous 'loss prevention' dept. gods). All CC's closed 2 days later. Tried EX Office- they seem to have zero power once the Mullah in loss prevention has issued a fatwa (my guess: some 27 year old with a god complex).
762 - knopfler - checking closed (all credit cards closed in both mine and Mrs. Knopflers accounts about three weeks after checking closure)
771 - milemonkey - 'reputational Risk" connected to Attorney General lawsuit
784 - unstable one: 2 cash deposits over 10k to chase checking
815 - dukerau - one time UR point sale, 77% spending is 5x,
If you feel your account has been unfairly closed, consider filing a complaint with the Consumer Protection Financial Bureau:
CFPB's complaint form: http://www.consumerfinance.gov/complaint/
When someone reports an account closure here, a lot of the same questions get asked. It might be useful to answer some questions in advance. This could help figure out what happened or how to proceed:
- Did you transfer UR points to someone with a different address? Different last name?
- Did you sell UR points to someone?
- Approximately what percentage of your charges earned less than 5x points in the past 12 months?
- Did a Chase or non-Chase bank recently close one of your credit cards?
- Are you using up a large percentage of your credit line on all Chase and non-Chase credit cards?
- Is your total credit line with Chase much higher than with other banks?
- Did you apply for many credit cards or other forms of credit in the past 2 months? ("Many" may be hard to define.)
- If you have a Chase checking account how much did you typically deposit in money orders per month, if any?
- Did you recently start spending a lot more with Chase than in typical months?
- Is your monthly balance frequently close to your credit limit?
- Approximately what percentage of spending was on gift cards this year?
- How much of your bill do you typically pay using WM or KMart bill payment if any?
- Do you have a Chase mortgage or other account that might be profitable to Chase?
- Has your credit score or credit profile changed recently? As in: significantly more debt, more open credit lines, or a large drop in your credit score?
2013.9
2013.12 2014.6
http://www.flyertalk.com/forum/chase...ta-points.html
On 1/4/15, LivelyFL noted that 34 posts have referenced account closures (updated 1/25/15):
1, 55, 80, 108, 117, 129, 146, 165, 182, 212, 221, 222, 232, 235, 262, 272, 281, 326, 364, 410, 411, 428, 475, 477, 482, 513, 552, 586, 620, 648, 656, 662, 714, 718, 784 and 815.
Mortgasm provided more detail as follows:
001 - moarmiles little explaination - 'inconsistent spending'
055 - brettskyg chase gift cards tiny ms
080 - Artemk checking chase gift card, tiny MS, international wires, wall-mart BP
108 - TTnc4me (105 actually) no info
117 - rodsren
129 - Kybosh chase gift card checking
146 - mintcilantro - checking 6k/month MS, BB payments from another ss#, some MO/AP, 7new cards in 90days, short cycling
165 - newcomr - checking
182 - thehawk75 - heavy MSw/other banks,
212 - LRD - 2x spend of 20k /month (on two cards), checking
221 - iceman 77_7, no info
222 - jk2 no info
232 - hitman1420 checking , heavy MS activity (no number)
235 - clearlyanewb checking, MS activity (10k AGC and more), light credit history, 10 recent inquiries
262 - brc01 - shortcycling, some MS (18k/month over a few cards), 1
272 - rambo - 70% MS on 5 cards, WM BP of 16k/month on 5 cards
281 - prestonv - heavy MS - 20k/month on multiple chase cards, heavy WMBP (ink stayed open)
326 - pacupgo - false alarm, no shutdown
364 - edh101985 - tiny MS (bonus only) , 4 chase cards in 6 months,
410 - msetr - lots of freedom/ink ms
411 - standaman360 - international wires (business), million dollar balances,
428 - queensgambit - gambling transactions, UR point transfer from SO, 5 chase apps 3 new chase cc in 45 days, Blogger points coach
475 - dogloverjb - checking, international wires,
477 - ftomasz - 14 inquiries in 8 months, 5 chase, minimal MS, rapid upswing in credit, paying from multiple accounts
482 - liw5215 - Heavy MS, re-entered after 13 months
513 - thegasguru - checking, $3k/month MO to checking, NO MS, AP,
552 - LAXtoWorld - 3 cards in 30 days
586 - adavydov7 checking, $1k APs,
648 - CMHFlyerOH - checking, MO, 3k gift cards
656 - I can see for miles - Maxed UR 5x rewards on Freedom and Ink cards. Chased closed all accounts. Was approved for Ritz Carlton card 14 months later and did nothing unusual with it, other than lower CL from 30K to 10K to free up CL for possible approvals. Two subsequent Chase apps (Chase Ink and Marriott Rewards), on separate dates 3+ months later, were declined for a "previous unsatisfactory relationship ..."
662 - frogdog51 - Chase VGCs (Reapproved in 12 months)
677 - Subdawg - closed for piggybacking
714 - Mamibear - 'abuse' redcard MS
718 - maxswanson - MS, 11 chase cards, traded UR, (reapproved after 12 months)
752 - peaser - "reputational risk" associated with the business (decision reversed later)
757 - uncommonsensical checking, 3 Cashier's Check deposits with quick w/d (the w/d were to pay CHASE credit cards! ridiculous 'loss prevention' dept. gods). All CC's closed 2 days later. Tried EX Office- they seem to have zero power once the Mullah in loss prevention has issued a fatwa (my guess: some 27 year old with a god complex).
762 - knopfler - checking closed (all credit cards closed in both mine and Mrs. Knopflers accounts about three weeks after checking closure)
771 - milemonkey - 'reputational Risk" connected to Attorney General lawsuit
784 - unstable one: 2 cash deposits over 10k to chase checking
815 - dukerau - one time UR point sale, 77% spending is 5x,
Chase closed my credit card account(s) [Archived 2013-mid 2019]
Jun 18, 2018, 5:50 pm
#2101
Join Date: Nov 2016
Programs: Amtrak,United, Hilton
Posts: 15
My FICO08 score is usually 842.It drops to 837 when 1 card goes over 9%. It happened again last month when my Freedom reported 15%. My next score update should be back at 842.
Jun 18, 2018, 6:57 pm
#2102
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Intermountain West
Programs: Too many to list
Posts: 12,082
Instead of arguing over the "best" or "ideal" utilization range, etc, let's agree to disagree and move on.
Thanks!
Last edited by philemer; Jun 18, 2018 at 7:03 pm
Jun 20, 2018, 10:21 am
#2103
Moderator: Travel Buzz
Join Date: Aug 2012
Location: Sunny San Diego
Posts: 3,099
Moderator Caution: Several posts have just been deleted. Please stay on topic and avoid getting personal. Thanks
Jun 21, 2018, 3:36 pm
#2104
Join Date: Jan 2016
Posts: 127
Chances of Shutdown
I wanted to get the group's collective wisdom on the chances of shutdown in the following scenario. My wife is currently 3/24, which includes a Chase CSR she got 1 1/2 years ago and 1 personal and 1 business SWA cards she got 2 months ago. As far as Chase cards, she also has a Freedom card and an MPE, both of which she got 2 1/2 years ago. With respect to non-Chase cards, she currently has an AmEx SPG (still open) and a Citi AAdvantage (closed after 1 year). She has 7 non-Chase business cards (the only Chase business card she has is her SWA Business card). Her credit score is in the 830 range. She is interested in applying for the Chase Ink Business Cash card. She has an EIN, but her business is reselling stuff on ebay and just started a few months ago. Since she just applied for two Chase SWA cards two months ago (and was approved instantly), I am trying to help her decide whether if she applies for a Chase Ink Business Cash Card now, she may trigger the sort of account review that has shut some folks down who have applied for too many cards in total or too many Chase cards too fast. Her current Chase credit limits on her 5 open cards add up to $98k (on a $200k family income). The only MS is on the Freedom card to meet the quarterly bonus category limits. So do you think she's okay to apply for the Chase Ink Business Cash Card? Should she wait a few more months? Does the fact that she has several non-Chase business cards increase her risk (she just got her EIN, so none of them were obtained using the EIN, although they are all under the same sole proprietorship). Should I have her first reduce her credit limits on the cards she really doesn't need high limits on and then apply sometime after that? I know that no one can predict shutdowns under circumstances like this, so I'm just looking for folks' gut reactions. Thanks in advance for any input.
Jun 21, 2018, 3:54 pm
#2105
Suspended
Join Date: Oct 2017
Location: Miami, Florida
Programs: AA ExPlat, Hyatt Globalist, IHG Spire, Hilton Gold
Posts: 4,009
She just got two Chase cards two months ago, she MS's bonus categories, and she's at 50% of income in available Chase credit. She's an obvious shutdown risk.
Jun 21, 2018, 3:57 pm
#2106
Join Date: Aug 2007
Location: Truth or Consequences, NM
Programs: HH Diamond, Marriott Titanium, Hertz President's Circle, UA Silver, Mobile Passport Unobtanium
Posts: 6,193
I wanted to get the group's collective wisdom on the chances of shutdown in the following scenario. My wife is currently 3/24, which includes a Chase CSR she got 1 1/2 years ago and 1 personal and 1 business SWA cards she got 2 months ago. As far as Chase cards, she also has a Freedom card and an MPE, both of which she got 2 1/2 years ago. With respect to non-Chase cards, she currently has an AmEx SPG (still open) and a Citi AAdvantage (closed after 1 year). She has 7 non-Chase business cards (the only Chase business card she has is her SWA Business card). Her credit score is in the 830 range. She is interested in applying for the Chase Ink Business Cash card. She has an EIN, but her business is reselling stuff on ebay and just started a few months ago. Since she just applied for two Chase SWA cards two months ago (and was approved instantly), I am trying to help her decide whether if she applies for a Chase Ink Business Cash Card now, she may trigger the sort of account review that has shut some folks down who have applied for too many cards in total or too many Chase cards too fast. Her current Chase credit limits on her 5 open cards add up to $98k (on a $200k family income). The only MS is on the Freedom card to meet the quarterly bonus category limits. So do you think she's okay to apply for the Chase Ink Business Cash Card? Should she wait a few more months? Does the fact that she has several non-Chase business cards increase her risk (she just got her EIN, so none of them were obtained using the EIN, although they are all under the same sole proprietorship). Should I have her first reduce her credit limits on the cards she really doesn't need high limits on and then apply sometime after that? I know that no one can predict shutdowns under circumstances like this, so I'm just looking for folks' gut reactions. Thanks in advance for any input.
You'll probably receive conflicting viewpoints on reducing credit limits in advance - I am a proponent of that strategy as Chase recently appears to be less willing to move credit lines around to accommodate new apps.
The one thing you didn't mention that I'd be wary of - how many credit inquiries in the last 6-12 months? Business cards don't generally show up on personal credit reports but credit inquiries do. If she has numerous hard pulls in addition to the two Chase cards in the last two months.....might be a flag? Dunno.
My opinion, based upon the information you've provided, is that she should wait at least another month or two before applying for another Chase card - especially since she's gotten two Chase cards in the last two months.
Jun 21, 2018, 4:12 pm
#2107
Join Date: Aug 2017
Posts: 1,610
I wonder whether the recent issues reported by Jinrop and Freeflyin had anything to do with the total Chase exposure that Chase is comfortable with. I read somewhere before that 50k to 60k is the magic number for many people. I don't know how the number is calculated by Chase and what is the underlining income numbers. What if Chase quietly lowered that number to reduce their exposure further? The 40k chase exposure for Jinrop is not a number that should cause a shutdown, so I tend to agree with Happy that Chase was looking at the something (which we do not know) and did not like it.
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At the time of shutdown, my total credit exposure to Chase was less than $7000 (1 ritz card and 1 marriott business card), which is less than 2% of my annual income (over $400k). I gave more info in the reddit megathread, but its pretty clear to me that the only thing that would cause Chase to shutdown were "too many recent credit inquiries / too many recent credit accounts opened with other banks". There's absolutely nothing in my credit profile / credit history / credit exposure / spending patterns that would warrant the shutdown. What the exact number of "too many" is, we don't know, but that's the most likely factor they're looking at.
Jun 22, 2018, 5:02 am
#2108
Join Date: Nov 2011
Location: Virginia
Programs: HHonors Gold, IHG Platinum, Marriott nobody
Posts: 470
I don't think its the amount of credit limit exposure, and I can be a datapoint to that - I was shutdown yesterday by Chase (have requested reinstatement this morning, we'll see how it goes).
At the time of shutdown, my total credit exposure to Chase was less than $7000 (1 ritz card and 1 marriott business card), which is less than 2% of my annual income (over $400k). I gave more info in the reddit megathread, but its pretty clear to me that the only thing that would cause Chase to shutdown were "too many recent credit inquiries / too many recent credit accounts opened with other banks". There's absolutely nothing in my credit profile / credit history / credit exposure / spending patterns that would warrant the shutdown. What the exact number of "too many" is, we don't know, but that's the most likely factor they're looking at.
At the time of shutdown, my total credit exposure to Chase was less than $7000 (1 ritz card and 1 marriott business card), which is less than 2% of my annual income (over $400k). I gave more info in the reddit megathread, but its pretty clear to me that the only thing that would cause Chase to shutdown were "too many recent credit inquiries / too many recent credit accounts opened with other banks". There's absolutely nothing in my credit profile / credit history / credit exposure / spending patterns that would warrant the shutdown. What the exact number of "too many" is, we don't know, but that's the most likely factor they're looking at.
Jun 23, 2018, 10:35 pm
#2109
Join Date: Mar 2009
Location: PHX
Programs: HHonors Lifetime Diamond, UA Million Miler Gold, Marriott Platinum
Posts: 1,142
But there are many ways to made Chase uncomfortable. Any one of them can cause a shut down., not just based on maximum Chase exposure. Yours may be for a different reason. I agree a $7000 credit line is low for your income. But that may be indicative of an issue already. Chase have never given me a credit card with less than $20,000 credit line in recent years.
Jun 24, 2018, 7:40 am
#2111
Join Date: Jul 2011
Location: Sunny AZ
Programs: HH Diamond, Sixt Platinum, IHG Spire Ambassador, Marriott/SPG Gold .....
Posts: 3,213
And in addition the CL might have been higher a while back but the cards were cancelled and the CL not moved and/or the income lower / credit score lower at time of approval.
Jun 24, 2018, 2:26 pm
#2112
Join Date: Aug 2010
Location: LAS, MPL
Programs: DL Platinum, 1 MM
Posts: 1,321
My FICO score is typically 835, it dropped by 11 points when the utilization on one of my cards went from 1% to 4%, everything else being unchanged.
Jun 25, 2018, 12:54 pm
#2113
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,762
Chase Ritz-Carlton Annual Fee Waiver Trick ? TravelinPoints
https://arashu.com/hot-chase-ritz-ca...-fee-refunded/
Jun 25, 2018, 12:59 pm
#2114
Join Date: Sep 2011
Posts: 1,857
I initially thought the same thing. However, the person we are referring to didn't lower their Ritz card's AF quite that drastically.
Jun 25, 2018, 1:03 pm
#2115
Join Date: Jul 2011
Location: Sunny AZ
Programs: HH Diamond, Sixt Platinum, IHG Spire Ambassador, Marriott/SPG Gold .....
Posts: 3,213