CX provides status extension and Club Points Relief
Apr 15, 2020, 7:27 pm
#197
Join Date: Oct 2012
Programs: CX - DM; Hilton - Diamond, Marriott - Titanium
Posts: 542
Just checked, no club points being credited yet.
Also I wonder why it takes CX so long to tell us what would happen after April? Many other major airlines have already announced their elite membership and other benefits extension.
Also I wonder why it takes CX so long to tell us what would happen after April? Many other major airlines have already announced their elite membership and other benefits extension.
Apr 15, 2020, 8:04 pm
#198
Join Date: Sep 2011
Location: MNL
Programs: CX MPO DM, Le Club Accor Platinum, World of Hyatt Explorist
Posts: 2,284
Managed to send Jessica and email, unfortunately it seems she is on leave.
Last edited by FlyPointyEnd; Apr 16, 2020 at 1:09 am
Apr 16, 2020, 1:56 am
#204
Join Date: Sep 2017
Location: Hong Kong
Programs: CX DM/OWE, Marriott Platinum
Posts: 155
Same question here, was originally hoping for "extension" of membership year, so it would make it easier to get to the next tier. But the use of the word "renewal" suggests a point reset
Apr 16, 2020, 1:57 am
#205
Join Date: Mar 2012
Location: Vancouver, Manila, Singapore, Kuala Lumpur, Hong Kong
Programs: CX-DM, Marriott Gold, Fairmont Premier
Posts: 335
just received this email.
Dear Mr ,
Since I last wrote you about our club points relief scheme, the COVID-19 situation has evolved into a global pandemic, and many countries have instituted travel bans and restrictions to curb transmission of the disease. This in turn has lowered demand and we have reduced our capacity by 97% across our passenger network in April.
Renewal of your club tier
Knowing this has seriously affected your ability to travel, we will renew your Diamond status for another 12 months when it expires this year, even if the normal renewal requirement has not been met.
With possible delays in postal service, your membership pack for the new membership year may take some time to reach you, so I would encourage you to download our mobile app and use the digital membership card.
Reissuing of mid-tier benefits
We will also reissue any unused mid-tier benefits that expire between May and December 2020 for another 12 months, so you can enjoy them when your travel resumes. The reissue should take 7 working days from the date of expiry.
We hope you and your family remain healthy and safe, and we thank you for your continued support.
Yours sincerely,
Dear Mr ,
Since I last wrote you about our club points relief scheme, the COVID-19 situation has evolved into a global pandemic, and many countries have instituted travel bans and restrictions to curb transmission of the disease. This in turn has lowered demand and we have reduced our capacity by 97% across our passenger network in April.
Renewal of your club tier
Knowing this has seriously affected your ability to travel, we will renew your Diamond status for another 12 months when it expires this year, even if the normal renewal requirement has not been met.
With possible delays in postal service, your membership pack for the new membership year may take some time to reach you, so I would encourage you to download our mobile app and use the digital membership card.
Reissuing of mid-tier benefits
We will also reissue any unused mid-tier benefits that expire between May and December 2020 for another 12 months, so you can enjoy them when your travel resumes. The reissue should take 7 working days from the date of expiry.
We hope you and your family remain healthy and safe, and we thank you for your continued support.
Yours sincerely,
Apr 16, 2020, 2:06 am
#206
Join Date: Jun 2003
Posts: 1,954
Here are the summaries of two emails that I got (one for me, one for my girlfriend).
My girlfriend's membership year expires on 30 Sep 2020. The email to her confirmed that her Club Tier would be renewed for another 12 months (she is only Green), and unused mid-tier benefits would be extended for another 12 months.
My membership year expires on 31 Jan 2021. I am Diamond. The email to me only confirmed that unused mid-tier benefits would be extended for another 12 months. There was no mention of renewal of Club Tier.
My girlfriend's membership year expires on 30 Sep 2020. The email to her confirmed that her Club Tier would be renewed for another 12 months (she is only Green), and unused mid-tier benefits would be extended for another 12 months.
My membership year expires on 31 Jan 2021. I am Diamond. The email to me only confirmed that unused mid-tier benefits would be extended for another 12 months. There was no mention of renewal of Club Tier.
Apr 16, 2020, 2:10 am
#207
Join Date: Mar 2012
Location: Vancouver, Manila, Singapore, Kuala Lumpur, Hong Kong
Programs: CX-DM, Marriott Gold, Fairmont Premier
Posts: 335
Here are the summaries of two emails that I got (one for me, one for my girlfriend).
My girlfriend's membership year expires on 30 Sep 2020. The email to her confirmed that her Club Tier would be renewed for another 12 months (she is only Green), and unused mid-tier benefits would be extended for another 12 months.
My membership year expires on 31 Jan 2021. I am Diamond. The email to me only confirmed that unused mid-tier benefits would be extended for another 12 months. There was no mention of renewal of Club Tier.
My girlfriend's membership year expires on 30 Sep 2020. The email to her confirmed that her Club Tier would be renewed for another 12 months (she is only Green), and unused mid-tier benefits would be extended for another 12 months.
My membership year expires on 31 Jan 2021. I am Diamond. The email to me only confirmed that unused mid-tier benefits would be extended for another 12 months. There was no mention of renewal of Club Tier.
My diamond membership expires July 2020.
Apr 16, 2020, 2:13 am
#208
Join Date: Jan 2005
Location: ...
Programs: CX DM / SQ PPS / VN Platinum
Posts: 1,078
Here are the summaries of two emails that I got (one for me, one for my girlfriend).
My girlfriend's membership year expires on 30 Sep 2020. The email to her confirmed that her Club Tier would be renewed for another 12 months (she is only Green), and unused mid-tier benefits would be extended for another 12 months.
My membership year expires on 31 Jan 2021. I am Diamond. The email to me only confirmed that unused mid-tier benefits would be extended for another 12 months. There was no mention of renewal of Club Tier.
My girlfriend's membership year expires on 30 Sep 2020. The email to her confirmed that her Club Tier would be renewed for another 12 months (she is only Green), and unused mid-tier benefits would be extended for another 12 months.
My membership year expires on 31 Jan 2021. I am Diamond. The email to me only confirmed that unused mid-tier benefits would be extended for another 12 months. There was no mention of renewal of Club Tier.
i am DM and my member year expires dec 31, 2020. I got the renewal email.
Apr 16, 2020, 2:20 am
#210
Join Date: Jun 2014
Location: Hong Kong, occasionally in London
Programs: CX MPC DM, Marriott Plat, Hyatt Exp
Posts: 173
I am DM with a renewal in Feb 2021. Got the email with no mention of renewal.
Not quite fair on the part of CX to leave out those renewing in Jan-Mar/Apr 2021. Our membership year has been hampered just as much as someone renewing in, say, Dec 2020.
Not quite fair on the part of CX to leave out those renewing in Jan-Mar/Apr 2021. Our membership year has been hampered just as much as someone renewing in, say, Dec 2020.