Jan 5, 2024, 11:41 am
Last edit by: Prospero
For the latest updates and discussion related to the champagnes on offer, please visit the sister thread linked below
JFK Chelsea Lounge | la mise à jour du champagne
JFK Chelsea Lounge | la mise à jour du champagne
British Airways and American Airlines Chelsea Lounge - JFK Terminal 8
Apr 6, 2023, 9:01 am
#1156
Join Date: Dec 2014
Location: London, UK
Programs: BAEC Gold-GGL
Posts: 1,191
First time here, finally !! First - anyone hear some screaming of happiness for the showers that was me - the water is freaking hot !!! Like hot hot. What a joke old FL was w never having hot water. LA was the only one that got hot and you had to crank it hard and even hold it and it wasn’t hot like that.. Off to a great start w that shower.
<interlude>
Oh and it’s way too hot in here. Had them lower it a couple degrees and it’s acceptable now.
...
<interlude>
Oh and it’s way too hot in here. Had them lower it a couple degrees and it’s acceptable now.
...
Apr 6, 2023, 1:56 pm
#1157
Join Date: Jul 2020
Location: So Cal
Programs: AA Platinum
Posts: 2,715
Well I did take a 15 min shower and there is no ventilation in there at all so it was really hot but actually the lounge felt hot before I showered. It was stuffy and not pleasant Made a huge diff the 2-3 degrees they put it down. T8 always feels a bit warm tbh. T4 is cooler for sure.
Apr 6, 2023, 2:35 pm
#1158
Join Date: Dec 2017
Posts: 833
But even then - to be directed to Greenwich, instead of Soho (OWE)
How hard can this be?
Apr 6, 2023, 4:34 pm
#1159
Join Date: Jun 2002
Location: BCT. Formerly known as attorney28
Programs: LH HON,BA GGL GfL,Hyatt LT Glob,Mrtt LT P,Hilt LT D,IC Amb,Acc P,GHA Tit,LHW Strlg,Sixt/Av/Hz D/Pres
Posts: 6,827
Probably fair to say that few of the lounge check-in folks are Rhodes Scholarship candidates.
Apr 6, 2023, 7:47 pm
#1160
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,990
On a non transcon in F. check in agent today said I could only use the AC. So yes it does appear to be very hard!
Apr 6, 2023, 11:17 pm
#1161
Join Date: Jun 2013
Location: UK
Programs: BA GGL, BA Amex Prem, Amex Plat, Hilton Diamond, Sir Crazy8534 de l'ordres des aides de Pucci
Posts: 4,468
I take it you managed to get into Soho at least??
I was going to report I heard from a friend who is GGL, travelling BA F back to LHR, who presented himself at the Chelsea and was told "sorry, you need to be in Flagship first...".
Fortunately he (politely, I'm sure) stood his ground and was admitted, although left for Soho after 20mins.
I'll be travelling AY J and so I know I won't be able to use the Chelsea anyway but I assume Soho will be OK?
Apr 7, 2023, 3:25 am
#1162
Join Date: Apr 2015
Programs: Some
Posts: 5,263
I was going to report I heard from a friend who is GGL, travelling BA F back to LHR, who presented himself at the Chelsea and was told "sorry, you need to be in Flagship first...".
Fortunately he (politely, I'm sure) stood his ground and was admitted, although left for Soho after 20mins.
Fortunately he (politely, I'm sure) stood his ground and was admitted, although left for Soho after 20mins.
Apr 7, 2023, 7:27 am
#1163
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,990
Eh?
I take it you managed to get into Soho at least??
I was going to report I heard from a friend who is GGL, travelling BA F back to LHR, who presented himself at the Chelsea and was told "sorry, you need to be in Flagship first...".
Fortunately he (politely, I'm sure) stood his ground and was admitted, although left for Soho after 20mins.
I'll be travelling AY J and so I know I won't be able to use the Chelsea anyway but I assume Soho will be OK?
I take it you managed to get into Soho at least??
I was going to report I heard from a friend who is GGL, travelling BA F back to LHR, who presented himself at the Chelsea and was told "sorry, you need to be in Flagship first...".
Fortunately he (politely, I'm sure) stood his ground and was admitted, although left for Soho after 20mins.
I'll be travelling AY J and so I know I won't be able to use the Chelsea anyway but I assume Soho will be OK?
I must say I am getting rather fed up of ignorant ground staff these days.
Apr 7, 2023, 8:05 am
#1164
Join Date: Jun 2013
Location: UK
Programs: BA GGL, BA Amex Prem, Amex Plat, Hilton Diamond, Sir Crazy8534 de l'ordres des aides de Pucci
Posts: 4,468
I pointed out she was being an idiot (politely) but she stuck to her guns. Anyway couldn't be bothered arguing further so headed off to security. So yes I would have had soho, but was inbound on BA F so could go in chelsea.
I must say I am getting rather fed up of ignorant ground staff these days.
I must say I am getting rather fed up of ignorant ground staff these days.
Still...
Apr 7, 2023, 8:58 am
#1165
Join Date: Dec 2017
Posts: 833
How hard can this be to sort this out with the IT?
The rules are (now) pretty clear, and for departing passengers, the system must have all the information to hand.
It gets a bit more complicated with connecting passengers, but just get the basics right first.
The rules are (now) pretty clear, and for departing passengers, the system must have all the information to hand.
- Whether pax is GGL or CK?
- Whether flying on BA metal (i.e. longhaul)? If First, or GGL/CK (any cabin)
- If flying on AA metal, whether it's a Flagship route. If First, or GGL/CK (any cabin)
It gets a bit more complicated with connecting passengers, but just get the basics right first.
Apr 7, 2023, 9:44 am
#1166
Join Date: Apr 2015
Location: EMA
Programs: BA GGL/CCR, Hilton Diamond
Posts: 78
In my case the issue didn’t actually seem to be with the IT as when my boarding pass (JFK-LAX in Transcon J, connecting from LHR-JFK in F the day before) was scanned it permitted access.
The challenge was in getting them to scan it in the first place as I was just told no access, go to Greenwich, do not pass go, do not collect £200.
We were also initially denied access to checkin too
The challenge was in getting them to scan it in the first place as I was just told no access, go to Greenwich, do not pass go, do not collect £200.
We were also initially denied access to checkin too
Apr 7, 2023, 9:49 am
#1167
Join Date: May 2014
Location: BRU
Programs: BA GGL, TK E (*G), ITA exec
Posts: 4,113
In my case the issue didn’t actually seem to be with the IT as when my boarding pass (JFK-LAX in Transcon J, connecting from LHR-JFK in F the day before) was scanned it permitted access.
The challenge was in getting them to scan it in the first place as I was just told no access, go to Greenwich, do not pass go, do not collect £200.
We were also initially denied access to checkin too
The challenge was in getting them to scan it in the first place as I was just told no access, go to Greenwich, do not pass go, do not collect £200.
We were also initially denied access to checkin too
What reason did they give?
Apr 7, 2023, 9:54 am
#1168
Join Date: Apr 2015
Location: EMA
Programs: BA GGL/CCR, Hilton Diamond
Posts: 78
Because we weren’t travelling in First
edit to add: I was met off the plane when arriving into JFK by a lady from special services. She was delightful. She made a big point of telling me to make sure I told them I was GGL to access premium check in the next day. I thought it was odd at the time but in hindsight maybe there have been issues with people being wrongfully turned away
edit to add: I was met off the plane when arriving into JFK by a lady from special services. She was delightful. She made a big point of telling me to make sure I told them I was GGL to access premium check in the next day. I thought it was odd at the time but in hindsight maybe there have been issues with people being wrongfully turned away
Last edited by M17SST; Apr 7, 2023 at 10:05 am
Apr 7, 2023, 10:04 am
#1169
Join Date: May 2014
Location: BRU
Programs: BA GGL, TK E (*G), ITA exec
Posts: 4,113
Apr 7, 2023, 10:06 am
#1170
Join Date: Apr 2015
Location: EMA
Programs: BA GGL/CCR, Hilton Diamond
Posts: 78