Dec 28, 2021, 8:57 pm
Last edit by: linz36
British Airways Executive Club
UK Based Call Centre Contact Numbers
GGL
0800 408 1111 (from the UK)
+44 207 949 3057 (outside the UK)
Gold
0800 123 111 (from the UK)
+44 191 490 7901 (outside the UK)
Silver
0800 408 0009 (from the UK)
+44 207 949 3065 (outside the UK)
Bronze
0800 597 7580 (from the UK)
+44 (0) 207 949 3086 (outside the UK)
Blue
0844 493 0747 (from the UK)
Calls charged at 7 pence per minute plus your phone company’s access charge. Mobile charges may be higher.
0344 493 0747 (from the UK)
Included in any applicable call packages, otherwise standard landline rates when calling from a UK landline.
Included in talktime and bundled minutes, otherwise standard rates apply when calling from a UK mobile.
+44 207 949 3086 (outside the UK)
Skype +18002479297
International Call Centre Contact Numbers
Spain
+34 910 50 75 50
(Option 1 for Gold, Option 2 for Silver, Bronze and Blue)
1 hour rule
If you are holding for 1 hour you will normally be cut off. Normally, the 1 hour cut-off doesn't happen if you are actually speaking to someone, it's only if you are holding. But if you get through to someone just before the hour, make sure you tell them that you are coming up to the 1 hour point and they will then note your number if you do get cut off and call you back.
Good times to call
The UK lines open at 8am. If you try to get in the queue before 8am you will get a message saying that the call centre is closed, so it's best to dial at exactly 7.58am. The introduction message talking about data policy etc. lasts for just over a minute, so by 8am you should get to the "to change your flight press 1" menu. To change a flight booked with Avios, flight only, the options are 1,1,1 so as soon as your phone says it's 8am, hit the 1,1,1. You probably won't get through immediately but you probably will get through before being cut off at the 1 hour mark.
UK Based Call Centre Contact Numbers
GGL
0800 408 1111 (from the UK)
+44 207 949 3057 (outside the UK)
Gold
0800 123 111 (from the UK)
+44 191 490 7901 (outside the UK)
Silver
0800 408 0009 (from the UK)
+44 207 949 3065 (outside the UK)
Bronze
0800 597 7580 (from the UK)
+44 (0) 207 949 3086 (outside the UK)
Blue
0844 493 0747 (from the UK)
Calls charged at 7 pence per minute plus your phone company’s access charge. Mobile charges may be higher.
0344 493 0747 (from the UK)
Included in any applicable call packages, otherwise standard landline rates when calling from a UK landline.
Included in talktime and bundled minutes, otherwise standard rates apply when calling from a UK mobile.
+44 207 949 3086 (outside the UK)
Skype +18002479297
International Call Centre Contact Numbers
Spain
+34 910 50 75 50
(Option 1 for Gold, Option 2 for Silver, Bronze and Blue)
1 hour rule
If you are holding for 1 hour you will normally be cut off. Normally, the 1 hour cut-off doesn't happen if you are actually speaking to someone, it's only if you are holding. But if you get through to someone just before the hour, make sure you tell them that you are coming up to the 1 hour point and they will then note your number if you do get cut off and call you back.
Good times to call
The UK lines open at 8am. If you try to get in the queue before 8am you will get a message saying that the call centre is closed, so it's best to dial at exactly 7.58am. The introduction message talking about data policy etc. lasts for just over a minute, so by 8am you should get to the "to change your flight press 1" menu. To change a flight booked with Avios, flight only, the options are 1,1,1 so as soon as your phone says it's 8am, hit the 1,1,1. You probably won't get through immediately but you probably will get through before being cut off at the 1 hour mark.
Current Status of BA Call Center
Jun 14, 2022, 8:40 pm
#1007
Join Date: Jun 2017
Programs: BAEC Silver
Posts: 63
Early May I had to call BAH as my first domestic connection to YVR had been cancelled and needed a replacement.. from 8am it took 9 redials to get into the queue where I could actually queue rather than be cut off (must be a #-in-Q limit set).. and took 20 mins to be answered.
point to note in case this isn’t in other threads.. the cancellations BA are proactive with to manage staffing/capacity are apparently done in 8 week batches..!
point to note in case this isn’t in other threads.. the cancellations BA are proactive with to manage staffing/capacity are apparently done in 8 week batches..!
Jun 16, 2022, 10:17 am
#1008
Join Date: Jun 2012
Posts: 758
Normally once you use a voucher with BAH they change any residual to a BAH FTV. You wouldnt get another voucher number as the remaining value is just added in notes in the booking.So when you are ready to rebook you would need to call to use it.
BAH do use a different reservation system that we dont have in flight only sales or change booking. However managers in these departments (at least in UK not sure about other contact centres) do have acess and they can check notes in a booking. So it might be worth trying change booking and see if manager can check notes to see if details of voucher are mentioned.
BAH do use a different reservation system that we dont have in flight only sales or change booking. However managers in these departments (at least in UK not sure about other contact centres) do have acess and they can check notes in a booking. So it might be worth trying change booking and see if manager can check notes to see if details of voucher are mentioned.
Is your information still valid? I have an evoucher and I'm thinking to use BAH (flight+hotel) and probably I will end with a residual voucher value.
If they will not reissue a new evoucher as the BA website says but a BAH FTV, does it mean that this BAH FTV can be used only for a new BAH trip (i.e. only for flight+hotel)? And if I ask for the cash refund of this BAH FTV, do they refund the residual value to the CC used to cover the deposit for the BAH trip booked with the evoucher?
Jun 16, 2022, 10:25 am
#1009
Join Date: Nov 2017
Programs: BA
Posts: 105
Just to say something positive (I havent for a while). I had a webchat to sort out a refund ten minutes ago with BA. It went very smoothly.
MUCH better than going via the phone route. The chat showed up on the bottom corner of the page when I was logged into my Exec Club account.
Might be worth a try if you are having issues with the phone line.
MUCH better than going via the phone route. The chat showed up on the bottom corner of the page when I was logged into my Exec Club account.
Might be worth a try if you are having issues with the phone line.
Jun 17, 2022, 7:51 am
#1010
Join Date: Aug 2014
Posts: 2,660
@Anonba
Is your information still valid? I have an evoucher and I'm thinking to use BAH (flight+hotel) and probably I will end with a residual voucher value.
If they will not reissue a new evoucher as the BA website says but a BAH FTV, does it mean that this BAH FTV can be used only for a new BAH trip (i.e. only for flight+hotel)? And if I ask for the cash refund of this BAH FTV, do they refund the residual value to the CC used to cover the deposit for the BAH trip booked with the evoucher?
Is your information still valid? I have an evoucher and I'm thinking to use BAH (flight+hotel) and probably I will end with a residual voucher value.
If they will not reissue a new evoucher as the BA website says but a BAH FTV, does it mean that this BAH FTV can be used only for a new BAH trip (i.e. only for flight+hotel)? And if I ask for the cash refund of this BAH FTV, do they refund the residual value to the CC used to cover the deposit for the BAH trip booked with the evoucher?
Jun 20, 2022, 12:21 am
#1011
Join Date: Apr 2006
Location: LAX
Programs: UA 1K MM, AA EXP, BA Silver, Marriott Plat., Hertz Pres. Circle, Avis First
Posts: 917
Just to say something positive (I havent for a while). I had a webchat to sort out a refund ten minutes ago with BA. It went very smoothly.
MUCH better than going via the phone route. The chat showed up on the bottom corner of the page when I was logged into my Exec Club account.
Might be worth a try if you are having issues with the phone line.
MUCH better than going via the phone route. The chat showed up on the bottom corner of the page when I was logged into my Exec Club account.
Might be worth a try if you are having issues with the phone line.
Jun 21, 2022, 11:26 am
#1012
Join Date: Feb 2016
Programs: BA Gold
Posts: 343
I just tried. Automated message “We have decided to prioritise customer service calls” etc but I held on for the menu anyway. Once I got through to the booking line (trying to do something that is not possible online) “we have decided to close our sales lines for the next few weeks”. Really? How does that help the business?
Jun 21, 2022, 11:29 am
#1013
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
Jun 26, 2022, 11:41 am
#1014
Join Date: May 2022
Programs: Qantas
Posts: 6
I have a BA flight I booked via the BA website. I need to change the flight date. I rang the call center but basically says we can’t help you at the moment
I cant make changes online for some reason
What’s the solution?
Cancel, credit and rebook?
I cant make changes online for some reason
What’s the solution?
Cancel, credit and rebook?
Jun 26, 2022, 1:23 pm
#1015
Join Date: Aug 2014
Posts: 2,660
I would recommend against cancelling unless you booked a fully flexible ticket as you could lose a considerable sum of money if your ticket is non refundable.
Jun 26, 2022, 1:31 pm
#1016
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,982
When did you make the booking?
Jun 26, 2022, 2:24 pm
#1018
FlyerTalk Evangelist
Join Date: Feb 2009
Location: From ORK, live LCY
Programs: BA Silver, EI Silver, HH Gold, BW Gold, ABP, Seigneur des Horaires des Mucci
Posts: 14,216
The Sunday Times spoke to several call centre workers in Manchester, Warrington, and Newcastle. Here's what they said:
https://www.thetimes.co.uk/article/5...afc999caf344d7
This subscriber share link can be opened a limited number of times, apologies if it has expired by the time you read it.
https://www.thetimes.co.uk/article/5...afc999caf344d7
This subscriber share link can be opened a limited number of times, apologies if it has expired by the time you read it.
Jun 26, 2022, 2:55 pm
#1019
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,982
Jun 26, 2022, 2:58 pm
#1020
Join Date: May 2022
Programs: Qantas
Posts: 6
I got a recorded message and it hung up
One the website I get