Dec 28, 2021, 8:57 pm
Last edit by: linz36
British Airways Executive Club
UK Based Call Centre Contact Numbers
GGL
0800 408 1111 (from the UK)
+44 207 949 3057 (outside the UK)
Gold
0800 123 111 (from the UK)
+44 191 490 7901 (outside the UK)
Silver
0800 408 0009 (from the UK)
+44 207 949 3065 (outside the UK)
Bronze
0800 597 7580 (from the UK)
+44 (0) 207 949 3086 (outside the UK)
Blue
0844 493 0747 (from the UK)
Calls charged at 7 pence per minute plus your phone company’s access charge. Mobile charges may be higher.
0344 493 0747 (from the UK)
Included in any applicable call packages, otherwise standard landline rates when calling from a UK landline.
Included in talktime and bundled minutes, otherwise standard rates apply when calling from a UK mobile.
+44 207 949 3086 (outside the UK)
Skype +18002479297
International Call Centre Contact Numbers
Spain
+34 910 50 75 50
(Option 1 for Gold, Option 2 for Silver, Bronze and Blue)
1 hour rule
If you are holding for 1 hour you will normally be cut off. Normally, the 1 hour cut-off doesn't happen if you are actually speaking to someone, it's only if you are holding. But if you get through to someone just before the hour, make sure you tell them that you are coming up to the 1 hour point and they will then note your number if you do get cut off and call you back.
Good times to call
The UK lines open at 8am. If you try to get in the queue before 8am you will get a message saying that the call centre is closed, so it's best to dial at exactly 7.58am. The introduction message talking about data policy etc. lasts for just over a minute, so by 8am you should get to the "to change your flight press 1" menu. To change a flight booked with Avios, flight only, the options are 1,1,1 so as soon as your phone says it's 8am, hit the 1,1,1. You probably won't get through immediately but you probably will get through before being cut off at the 1 hour mark.
UK Based Call Centre Contact Numbers
GGL
0800 408 1111 (from the UK)
+44 207 949 3057 (outside the UK)
Gold
0800 123 111 (from the UK)
+44 191 490 7901 (outside the UK)
Silver
0800 408 0009 (from the UK)
+44 207 949 3065 (outside the UK)
Bronze
0800 597 7580 (from the UK)
+44 (0) 207 949 3086 (outside the UK)
Blue
0844 493 0747 (from the UK)
Calls charged at 7 pence per minute plus your phone company’s access charge. Mobile charges may be higher.
0344 493 0747 (from the UK)
Included in any applicable call packages, otherwise standard landline rates when calling from a UK landline.
Included in talktime and bundled minutes, otherwise standard rates apply when calling from a UK mobile.
+44 207 949 3086 (outside the UK)
Skype +18002479297
International Call Centre Contact Numbers
Spain
+34 910 50 75 50
(Option 1 for Gold, Option 2 for Silver, Bronze and Blue)
1 hour rule
If you are holding for 1 hour you will normally be cut off. Normally, the 1 hour cut-off doesn't happen if you are actually speaking to someone, it's only if you are holding. But if you get through to someone just before the hour, make sure you tell them that you are coming up to the 1 hour point and they will then note your number if you do get cut off and call you back.
Good times to call
The UK lines open at 8am. If you try to get in the queue before 8am you will get a message saying that the call centre is closed, so it's best to dial at exactly 7.58am. The introduction message talking about data policy etc. lasts for just over a minute, so by 8am you should get to the "to change your flight press 1" menu. To change a flight booked with Avios, flight only, the options are 1,1,1 so as soon as your phone says it's 8am, hit the 1,1,1. You probably won't get through immediately but you probably will get through before being cut off at the 1 hour mark.
Current Status of BA Call Center
Jul 13, 2022, 3:55 am
#1036
Join Date: Mar 2017
Location: AMS
Programs: BAEC Silver, Flying Blue Gold, TK M&S Nobody
Posts: 2,482
Jul 13, 2022, 4:12 am
#1038
Join Date: Feb 2016
Posts: 949
Noticed at 9 today another cancellation and unable to get through.
Jul 13, 2022, 4:13 am
#1039
Join Date: Nov 2011
Programs: BA Gold Hilton Diamond
Posts: 289
I must have been very lucky yesterday. I called the Gold Line at 2:45pm and was through to an agent (to cancel an Avios booking) in less than 5 minutes
Jul 13, 2022, 4:59 am
#1041
Join Date: Apr 2012
Location: LON
Programs: Mucci, BAEC, Eurostar
Posts: 3,293
I tried the gold line a few times last night. Around 6pm it wouldn't even let me get in line. I tried again around 9pm, was placed in line and gave up after 40mns. I called back after 10:30pm and the call was picked up after 7mns (2 of which were the automated messages). After that I spent about 5 minutes on the line with a very efficient person. She sounded tired though, I think it must be horrible working at the moment.
One thought: they should stop putting the "Your call is important to us" BS every 30 seconds. It makes you think someone's about to pick up, and it breaks up the music. Somehow I still like the flower duet. I wish they'd put back the classical version instead of the guitar one, but you can't have everything.
One thought: they should stop putting the "Your call is important to us" BS every 30 seconds. It makes you think someone's about to pick up, and it breaks up the music. Somehow I still like the flower duet. I wish they'd put back the classical version instead of the guitar one, but you can't have everything.
Jul 13, 2022, 6:00 am
#1042
Join Date: Mar 2007
Programs: BA GGL/CCR
Posts: 384
I tried the gold line a few times last night. Around 6pm it wouldn't even let me get in line. I tried again around 9pm, was placed in line and gave up after 40mns. I called back after 10:30pm and the call was picked up after 7mns (2 of which were the automated messages). After that I spent about 5 minutes on the line with a very efficient person. She sounded tired though, I think it must be horrible working at the moment.
One thought: they should stop putting the "Your call is important to us" BS every 30 seconds. It makes you think someone's about to pick up, and it breaks up the music. Somehow I still like the flower duet. I wish they'd put back the classical version instead of the guitar one, but you can't have everything.
One thought: they should stop putting the "Your call is important to us" BS every 30 seconds. It makes you think someone's about to pick up, and it breaks up the music. Somehow I still like the flower duet. I wish they'd put back the classical version instead of the guitar one, but you can't have everything.
Jul 14, 2022, 1:11 am
#1043
Join Date: Feb 2016
Posts: 949
Has Anyone got through to BA Holidays in the last 24 Hours
Have tried multiple times yesterday and got in the queue for 8am on the dot today. On each occasion have got the cutoff message.
Has anyone had any joy getting through or have BA closed the line and not told anyone.
Has anyone had any joy getting through or have BA closed the line and not told anyone.
Jul 14, 2022, 1:29 am
#1044
Join Date: Oct 2017
Programs: Honors Diamond
Posts: 1,640
Still spent 45 mins on the phone because BA’s systems are so slow/cumbersome for the agents.
Jul 14, 2022, 1:37 am
#1045
Join Date: Mar 2017
Location: AMS
Programs: BAEC Silver, Flying Blue Gold, TK M&S Nobody
Posts: 2,482
Am I correct in thinking the Silver line [etc] can't touch BAH bookings? Likewise, can the BAH people behind the Dutch telephone number [Bremen?] deal with ex-UK holiday bookings?
Last edited by etiene; Jul 14, 2022 at 2:04 am Reason: Additional question.
Jul 14, 2022, 2:03 am
#1046
Join Date: Aug 2014
Posts: 2,660
lines are still open just extremely busy and there is a limit as to how many people can wait on hold in a queue.
Jul 14, 2022, 2:17 am
#1047
Join Date: Mar 2017
Location: AMS
Programs: BAEC Silver, Flying Blue Gold, TK M&S Nobody
Posts: 2,482
Jul 14, 2022, 2:26 am
#1048
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,836
Jul 14, 2022, 4:32 am
#1049
Join Date: Jul 2016
Programs: BA Bronze SPG
Posts: 273
We've just tried to get through on the Change Avios booking since BA cancelled our EDI-LHR connection to a long haul flight. Twice cut off after 3 mins. Grumpy husband now as he has to do the call on my behalf.
My sis-in-law had similar problems back in Feb for her booking and couldnt get through to rebook her cancelled flights so she complained to her MP and each of her family(4 of them) travelling got 15000 avios.
Maybe we should get our MPs to start badgering BA!
Finally managed to get through to someone on 3rd time trying after doing the ironing for 40 mins!
My sis-in-law had similar problems back in Feb for her booking and couldnt get through to rebook her cancelled flights so she complained to her MP and each of her family(4 of them) travelling got 15000 avios.
Maybe we should get our MPs to start badgering BA!
Finally managed to get through to someone on 3rd time trying after doing the ironing for 40 mins!
Jul 15, 2022, 1:46 am
#1050
Join Date: Mar 2017
Location: AMS
Programs: BAEC Silver, Flying Blue Gold, TK M&S Nobody
Posts: 2,482
Eventually got through - advice from chat agents [who tried but failed to put me through there] was to choose options 3, 3 and 2 on the phone. That's "other", "other" and "holidays" - whereas previously I'd been choosing 1 for "changes" at the first level before being cut off. Also possible that the load had lightened before I got in the queue at about 15:40 UK time, of course.